Deck 11: Change and Innovation

Question 1

The skills of change agents include having a vision for the future and creativity,good assessment skills,good interpersonal skills,flexibility,perseverance and commitment.

Answer 1

True

Question 2

Who of the following is associated with the psychological processes of change?

A) Rogers
B) Bridges
C) Mascon
D) Lippitt

Answer 2

Bridges

Question 3

Which of the following relate to Havelock's change model?

A) Consultation
B) Communication
C) Environmental considerations
D) All of the above

Answer 3

Communication

Question 4

Which of the following is NOT part of Havelock and Havelock's steps in their change process?

A) Deconstructing plan of action
B) Diagnosis of the problem
C) Perception of the need
D) Self-renewal

Question 5

To view organizational change,look at internal and external forces within a singular-system approach.

Question 6

The patient must believe in the theory of change for success.

Question 7

Which of the following is NOT part of Rogers's five-stage diffusion of innovations model's view of change?

A) Persuasion
B) Knowledge
C) Maintenance
D) Implementation

Question 8

Which of the following is NOT one of the skills of a change agent?

A) Creativity
B) Management
C) Perseverance
D) Vision for the future

Question 9

The classic change model was developed by:

A) Lewin
B) Rogers
C) Bridges
D) Havelock

Question 10

A spiral with five stages of change (precontemplation,contemplation,preparation,action,and maintenance)is associated with which theory of change?

A) Field theory
B) Diffusion of innovation
C) Transtheoretical approach
D) Psychological process of change

Question 11

Which of the following is not a phase of the classic change model?

A) Moving
B) Freezing
C) Refreezing
D) Unfreezing

Question 12

Lippitt did NOT identify which of the following in his theory of change?

A) Environmental causation
B) Human motivation
C) Multiple causation
D) Habits

Question 13

The components of Rogers's five-stage model of change includes

A) Persuasion
B) Knowledge
C) Confirmation
D) All of the above

Question 14

Which of the following is not part of the first stage of the psychological processes of change?

A) Ending
B) Losing
C) Letting go
D) Evaluating

Question 15

Who developed the model that has a five-stage view of change: knowledge,persuasion,decision,implementation,and confirmation?

A) Havelock
B) Lippitt
C) Rogers
D) None of the above