Deck 7: Training, learning, Talent Management and Development

Question 1

After the class,the students were able to serve three more clients per hour than before.Which of Kirkpatrick's levels of evaluation is involved here?

A)Results
B)Behavior
C)Reaction
D)Belief
E)Learning

Answer 1

B

Question 2

The type of learning is associated with direct,voluntary learned behaviors is:

A)Classical conditioning
B)Environmental conditioning
C)Behavioral conditioning
D)Operant conditioning
E)Vicarious learning

Answer 2

D

Question 3

At what approximate ages does the maintenance career stage typically occur?

A)15 to 24
B)25 to mid-30s
C)25 to mid-40s
D)Mid-40s to early 60s
E)Early 60s and older

Answer 3

D

Question 4

What psychological characteristic determines whether a person believes that he or she has the capability to do something or attain a particular goal?

A)Temperament
B)Goal matching
C)Self-efficacy
D)Achievability
E)Personal choice

Question 5

What is probably the most common personality-type assessment used for employee development?

A)Myers-Briggs
B)Two-Axis Assessment
C)Birkman Method
D)Benchmarks Assessment Tool
E)Alphonsis Central Assessment

Question 6

To reinforce a changed behavior,a manager removes an employee from disciplinary probation for tardiness for showing up to work on time for the last three months.What type of behavior shaping was provided here?

A)Positive reinforcement
B)Negative reinforcement
C)Alternative reinforcement
D)Punishment
E)Extinction

Question 7

Career entry,building skills,and work relationships develop in what career stage?

A)Maintenance
B)Administration
C)Disengagement
D)Exploration
E)Establishment

Question 8

"I feel stuck in my job as mid-manager with no chance of moving up." What is this mid-manager stuck in?

A)A dead job path
B)A dead pan job
C)A horizontal path
D)A career plateau
E)An unstable challenge

Question 9

Which type of learner would most likely learn best in the historical classroom setting?

A)Visual
B)Tactile
C)Auditory
D)External
E)Internal

Question 10

An employee makes practical jokes on another employee.To stop the jokes,the "victim" employee stops reacting to them.What behavior shaping was provided here?

A)Positive reinforcement
B)Negative reinforcement
C)Alternative reinforcement
D)Punishment
E)Extinction

Question 11

Bill and Monica are asked to act out a sexual harassment situation to develop skill in handling such situations.What type of training is this?

A)Behavior modeling
B)Role-playing
C)Case study
D)Assessment learning
E)Project learning

Question 12

"Ongoing education to improve knowledge and skills for present and future jobs" describes:

A)Training
B)Employee development
C)Establishment
D)Remedial training
E)Repurposing

Question 13

A manager decides to give a worker three days of unpaid leave for smoking in a dynamite factory.What kind of behavior shaping was provided here?

A)Positive reinforcement
B)Negative reinforcement
C)Alternative reinforcement
D)Punishment
E)Extinction

Question 14

What should always be the first step in the training process?

A)Designing training
B)Assessing materials
C)Selecting how to shape the behavior
D)Assessing training
E)Assessing needs

Question 15

What type of training is designed to correct actions of the individual responsible for a process so he or she can successfully carry out the action in the future?

A)Remediation
B)Recorrection
C)Surfacing
D)Adjudication
E)Turnover reversal

Question 16

After taking the certification class,100% of the students passed the certification exam.Which of Kirkpatrick's levels of evaluation is involved here?

A)Learning
B)Behavior
C)Belief
D)Results
E)Reaction

Question 17

Watching others doing activities is associated with what type of learning?

A)Vicarious learning
B)Classical conditioning
C)Collaborative learning
D)Vestibule training
E)Team training

Question 18

The ability to identify your own and others' emotions is called:

A)Creative emotion
B)Affective emotion
C)Facilitating emotion
D)Perceiving emotion
E)Operant emotion

Question 19

According to Kolb's Learning Style Methodology,who combines observing and feeling?

A)Assimilators
B)Convergers
C)Divergers
D)Observers
E)Accommodators

Question 20

What type of training is Job Instruction Training?

A)On-the-job
B)Classroom
C)Distance
D)Train-the-trainer
E)Simulation

Question 21

Which one of the following is NOT true of the comparison between training and development?

A)Training has a current focus,while development has a future orientation.
B)Companies tend to be criticized for a lack of training,but not for a lack of development.
C)Participation in training and development both benefit the employee.
D)Training and development could both benefit from analysis using "competency models".
E)The primary goal of training is preparation for the current job,while the primary goal of development is preparation for future jobs.

Question 22

When diversity programs focus on ________,employees become more capable of resolving potential conflict.

A)Personal and physical characteristics rather than psychological characteristics
B)Rules of behavior rather than group norms
C)Operational issues rather than cultural issues
D)Structural patterns rather than organizational outcomes
E)Individual similarities rather than differences

Question 23

______ is the process of teaching employees the skills necessary to perform a job.

A)Employee development
B)Career management
C)Training
D)Instructional design
E)Observation

Question 24

The main approaches that companies use to develop employees include:

A)formal education,assessment and experience.
B)job rotation,promotion,and assessment.
C)job analysis,job description,and workflow analysis.
D)psychological tests,assessment centers and promotion.
E)Job rotation,team building and assessment.

Question 25

According to a survey by Hewitt Associates,outsourcing of one or more major HR functions occurs in what percentage of companies?

A)35%
B)48%
C)66%
D)79%
E)91%

Question 26

Behavior modeling would work best for improving which skill sets?

A)Technical skills
B)Human skills
C)Conceptual skills
D)Business skills
E)Design skills

Question 27

What is the last stage of Maslow's Hierarchy of Needs?

A)Esteem
B)Self-actualization
C)Social
D)Physiological
E)Safety/Security

Question 28

_______ reinforcement is a reward for a constructive action.

A)Positive
B)Negative
C)Alternative
D)Egalitarian
E)Temporary

Question 29

______ learning is another word for vicarious learning.

A)Technical
B)Incremental
C)Social
D)Digital

Question 30

______ is the third level of Maslow's Hierarchy of Needs.

A)Safety/Security
B)Social
C)Esteem
D)Self-actualization

Question 31

______ is the last step in the training process.

A)Designing training
B)Assessing training
C)Assessing needs
D)Analyzing content
E)Delivering training

Question 32

One of the disadvantages of distance learning is:

A)a lack of hands-on training and job-related examples.
B)it is time-consuming nature than classroom training.
C)an inability to provide information about specific topics.
D)it is less convenient for students than classroom training.
E)dishonesty is more difficult to identify.

Question 33

________ distance learning is a process in which a student can sign in to a training site at any point in time.

A)Standardized
B)Cross-trained
C)Motivated
D)Self-directed
E)Asynchronous

Question 34

Which one of the following statements is NOT true of simulations as a training technique?

A)Simulations have real-life elements of work found in the workplace.
B)Simulations are useful to teach employees how to handle dangerous situations.
C)Simulations allow trainees to see the immediate impact of their decisions.
D)Simulations are a high risk method of training individuals how to react in complex situations.
E)Simulations do not disrupt the actual work environment.

Question 35

The ________ stage of a career marks the desire to balance non-work with work activities.

A)Maintenance
B)Disengagement
C)Establishment
D)Disestablishment
E)Exploration

Question 36

Measures of training success generally include all of the following EXCEPT:

A)Trainee satisfaction with the program.
B)Knowledge or abilities learned.
C)Trainer satisfaction with the program.
D)Behavioral change.
E)Improvements in individual and organizational performance.

Question 37

Training designed to prepare employees to perform their jobs effectively and introduce them to the organization is known as:

A)Orientation.
B)Cross-training.
C)Role-playing.
D)Societal-training.
E)Development.

Question 38

A typical orientation program is LEAST likely to include:

A)An overview of the company's history,values,and mission.
B)A department tour and introductions to department employees.
C)Salary data relating to management positions within the company.
D)A review of organizational policies and procedures.
E)Information relating to the community,housing,and family adjustment issues.

Question 39

_______ is the way that we identify,understand,and use our own emotions as well as the emotions of others to promote our working relationships.

A)Emotional development
B)Intelligence quotient
C)Belief development
D)High level psychology
E)Emotional intelligence

Question 40

_______ is the correction of a deficiency.

A)Remediation
B)Retraining
C)Initialization
D)Certification
E)Reselection

Question 41

__________ is ongoing education to improve knowledge and skills for present and future jobs.

A)Assessment
B)Experience
C)Training
D)Employee development

Question 42

When there is any significant change in any work requirement,we need to ________ the employee.

A)train
B)develop
C)assess
D)lay off

Question 43

Competency models are based on the ________ we want employees to have.

A)attitudes
B)competencies
C)production
D)relationships

Question 44

The type of learning associated with indirect,voluntary behaviors is:

A)Vicarious learning
B)Environmental learning
C)Classical conditioning
D)Behavioral conditioning
E)Operant conditioning

Question 45

Organizations could reduce their turnover rates simply by ________ their orientation period for new hires.

A)decreasing
B)increasing
C)eliminating
D)renaming

Question 46

________ is the process of teaching employees the skills necessary to perform a job.

A)Assessment
B)Measurement
C)Development
D)Training

Question 47

Involuntary,but directly learned behaviors are the result of:

A)Behavior shaping
B)Social learning
C)Operant conditioning
D)Classical conditioning
E)Extinction

Question 48

__________ should begin the training process by completing a needs assessment to determine what types of training are needed in an organization.

A)HR managers
B)Front line managers
C)Current employees
D)Probationary employees

Question 49

If a training needs assessment is not done properly,all of the following can occur with the exception of:

A)Training may cover the wrong information.
B)We may determine that an issue is based on poor performance rather than lack of knowledge.
C)We may end up creating a program that is unnecessary.
D)The wrong employees may be asked to participate.
E)Employees may not be able to absorb the information.

Question 50

Challenges to organizational training processes include all of the following except:

A)Scheduling
B)Prepared workers
C)Strategic congruence
D)Change resistance
E)Justification for the costs

Question 51

__________ is the process of introducing new employees to the organization and to their jobs.

A)Development
B)Assessment
C)Orientation
D)Maintenance

Question 52

Using behavior shaping to increase the target behavior,you could:

A)Use positive reinforcement or punishment
B)Use positive or negative reinforcement
C)Use punishment or extinction
D)Use negative reinforcement or extinction
E)Use negative reinforcement or punishment

Question 53

It is critical for ________ to lead the process of planning for succession and employee development.

A)current employees
B)HR
C)front line managers
D)new hires

Question 54

All of the following except one can negatively affect willingness to participate in training.Which one does not?

A)Current methods and processes are sufficient
B)They don't see a relationship between the training and their job
C)They feel the training is being done for political reasons
D)Support from family and coworkers
E)The trainee feels no need to learn new processes

Question 55

Hands-on training methods such as JIT would be most useful when:

A)training needs to be immediately transferred to the job.
B)teaching new facts or alternative problem-solving options.
C)establishing work groups,or for improving their performance.
D)a low-cost method is required.
E)self-paced training is needed.

Question 56

Readiness for training is a combination of:

A)Concern And Empathy.
B)Ability And Willingness.
C)Opportunity And Conscientiousness.
D)Socialization And Guidance.
E)Support And Ability.

Question 57

Training is primarily intended for _________ use by the individual being trained.

A)immediate
B)future
C)temporary
D)emergency

Question 58

In step one of the training process,we conduct a _________ to determine what training is necessary to improve performance.

A)needs assessment
B)return on investment
C)metrics analysis
D)quarterly audit

Question 59

________ identify the knowledge,skills,and abilities (KSAs) needed in order to perform a particular job in the organization.

A)Competency models
B)Training programs
C)Social learning programs
D)Distance learning models

Question 60

If the goals of the training program include providing concrete information to a group of trainees or comparing process options,which one of the following methods would most likely to be used?

A)Simulation
B)Classroom
C)Core job training
D)Overt learning
E)On-the-job training

Question 61

"I don't think anything is wrong with our current process.Why learn a new process?" is the type of statement employees would say if they were ___________ to learn.

A)unwilling
B)unable
C)pretending
D)procrastinating

Question 62

Alex is unsure he will be successful in the upcoming management training program.He thinks he might not have the right educational and experiential background to do well in the training.Alex is demonstrating _____________.

A)low self-efficacy
B)high self-efficacy
C)low self-esteem
D)high self-esteem

Question 63

Natalie is teaching employees how to use the company's new software needed for their jobs.The knowledge,skills,and abilities they are learning will help them succeed in their work.Natalie is providing _________ to employees.

A)development
B)orientation
C)training
D)drills

Question 64

Kathleen's manager has asked her to attend training on data analysis techniques.However,Kathleen feels that she never learned how to properly use a spreadsheet and that she will fail at the more difficult analysis techniques that require spreadsheet use.It appears that Kathleen's ________ for the training is low.

A)desire
B)motivation
C)self-efficacy
D)willingness

Question 65

Michael stayed late at work to complete a project.As a result,the boss praised his work ethic in front of the entire team.Afterward,each member of the team starting staying past quitting time to complete their projects.What the team members experienced was __________.

A)classical conditioning
B)operant conditioning
C)social learning
D)positive reinforcement

Question 66

In step two of the training process,we select a method of shaping employee behavior based on _____________________.

A)preferred learning styles
B)learning theory
C)assessments
D)personality inventories

Question 67

In anticipation of tax season,Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If she finds they cannot provide this service,she will implement training to bring everyone up to speed.What Micah is conducting a _________.

A)competency model
B)remediation
C)training
D)needs assessment

Question 68

Tony thought the boss would not notice if Tony took a 2-hour lunch break when the work pace was slow.Tony was wrong.The boss was livid and reprimanded Tony in front of the entire team.As a result,Tony always makes sure he is back from his lunch break on-time.What Tony experienced was _________

A)classical conditioning
B)operant conditioning
C)social learning
D)positive reinforcement

Question 69

Rebecca's manager has asked her to attend training on the department's new process for completing purchase orders and soliciting bid proposals.However,Rebecca likes the current process for doing these tasks and sees no reason to change it.Therefore,she refuses to attend the training.It appears that Kathleen's ________ to attend training is low.

A)time
B)need
C)self-efficacy
D)willingness

Question 70

_____________ is defined as any relatively permanent change in behavior that occurs as a result of experience or practice.

A)Ability
B)Determination
C)Self-efficacy
D)Learning

Question 71

Fleming learning styles include:

A)visual,auditory,and tactile.
B)cognitive,neurological,and motor.
C)visual,ambulatory,and tacit.
D)sensory,boundary,and motor.

Question 72

If a ________________ is not done correctly,a training course may be poorly designed,or it may cover the wrong information.

A)new hire survey
B)metrics analysis
C)personality inventory
D)needs assessment

Question 73

Robert arrives at work 15 minutes early every day.When Dillon arrives right on time each day,he notices that the boss has already given Robert the best assignments.Dillon decides to start arriving 20 minutes early to try to get the better assignments.What Dillon is experiencing is _________.

A)classical conditioning
B)operant conditioning
C)social learning
D)positive reinforcement

Question 74

Karen is the next employee scheduled to attend three weeks of training in another state.Her employer knows the training will disrupt Karen's family life.The employer arranges cell phone service and internet access for Karen to communicate daily with her family while she is away.Other coworkers tell Karen how useful the training has been,and that the time away goes quickly.By supporting Karen,the coworkers and the employer are improving Karen's _________ to learn.

A)ability
B)willingness
C)participation
D)determination

Question 75

Learning gives us ________________ that an individual has learned something because they changed the way they act.

A)visible evidence
B)tactile exposure
C)application
D)precedence

Question 76

As a new employee at Acme Global,Frederick just spent the morning learning about the organization's policies and procedures.He went to lunch with his new co-workers and spent the afternoon filling out forms with the human resource department.What Frederick experienced was ________.

A)development
B)orientation
C)training
D)remediation

Question 77

Across the street from Bridget's office is a church that rings its steeple bells at noon each day.The bells help Bridget remember to look up from her work and take a lunch break.After years of working next to the church,even when she is buried deep in thought,the church bells make her feel hungry.What Bridget is experiencing is _________.

A)classical conditioning
B)operant conditioning
C)social learning
D)positive reinforcement

Question 78

Allie is showing Sam how to process certain types of laboratory specimens.Allie always works one-on-one with new hire employees.Sam and Allie are engaged in a training activity known as ___________.

A)distance training
B)classroom training
C)on-the-job training
D)simulation training

Question 79

Angela is part of a cohort of employees who regularly attend seminars on improving leadership and decision-making skills.The members of the cohort mentor one another.The meetings do not apply to Angela's current job,but she hopes the skills she is learning will help her advance in the organization.Angela is experiencing _________.

A)development
B)orientation
C)training
D)practice

Question 80

_____________ refers to the employee's ability and willingness to learn.

A)Employee self-efficacy
B)Employee readiness
C)Employee capability
D)Employee desire