Deck 9: Rights and Employee Development

Question 1

Tony (the supervisor) gave Martine feedback about an absenteeism problem that was affecting her job performance.Once it was clear that this didn't solve the problem,he referred Martine to the company's employee assistance program.This is an example of:

A)Coaching
B)Motivational training
C)Management counseling
D)Leadership
E)Exploration

Answer 1

C

Question 2

What is the performance formula?

A)Performance = Ability x Motivation x Resources
B)Performance = Ability x Coaching
C)Performance = Willingness x Limitations x Resources
D)Performance = Motivation x Coaching
E)Performance = Motivation x Resources

Answer 2

A

Question 3

A corrective action that is taken to get employees to meet standards and follow the code of conduct is called:

A)Discipline
B)Motivational training
C)Coaching
D)Counseling
E)Job training

Answer 3

A

Question 4

What management style is both highly directive and highly supportive?

A)Participative style
B)Results driven style
C)Consultative style
D)Empowering style
E)Autocratic style

Question 5

What mechanism is used to ensure that a company investigates any disciplinary action taken fully and fairly and makes sure that the disciplinary action fits the level of the offense?

A)The coaching model
B)The seven tests for Just Cause
C)Employee assistance programs
D)The discipline model
E)The code of conduct

Question 6

Which management style is highly directive but low in supportiveness?

A)Participative style
B)Results driven style
C)Consultative style
D)Empowering style
E)Autocratic style

Question 7

When people get over the initial shock of a change and realize it is going to become a reality,they have reached what stage?

A)Resistance
B)Exploration
C)Exasperation
D)Denial
E)Commitment

Question 8

Which management style is low in directive,but high in supportive behaviors?

A)Participative
B)Results driven style
C)Consultative style
D)Empowering style
E)Autocratic style

Question 9

Which of the following is a good description of leadership?

A)The process of dealing with or directly manipulating things or people
B)The process of influencing employees to work toward the achievement of organizational objectives
C)Telling others what to do in a calm,even tone of voice
D)The same basic thing as management
E)The process of measuring an employee's capability and motivation on a continuum

Question 10

What are the steps,in order,to the Coaching Model?

A)Describe desired performance,Describe current performance,Compare desired to current performance,Get a commitment to the change
B)Denial,Resistance,Exploration,Commitment
C)Describe current performance,Describe desired performance,Compare desired to current performance
D)Describe current performance,Describe desired performance,Get a commitment to the change,Follow-up
E)Describe current performance,Describe desired performance,Get a commitment to change

Question 11

Giorgio intentionally inserted an Internet worm into his company's computer systems because he received low evaluation scores this period.Giorgio is guilty of:

A)Gross negligence
B)Just cause
C)A mistake
D)Employee resistance to change
E)Serious misconduct

Question 12

Due process involves:

A)The concept of providing fair and reasonable disciplinary actions as consequences of an employee's behavior
B)A thing that requires the individual to ask permission before doing it
C)The process of measuring an employee's capability and motivation on a continuum
D)Step 3 in the Change Process
E)The right of the individual to know what he or she is being asked to do for the organization and the consequences of that action to the individual employee or others,either in or outside the organization

Question 13

What is the first option in the progressive discipline process?

A)Oral warning
B)Written warning
C)Informal coaching talk
D)Disciplinary suspension
E)Termination

Question 14

The employee right that says that each employee has the right to be protected from harm to the best of the organization's ability is:

A)Right to freedom of conscience
B)Right to life and safety
C)Right to free consent
D)Right to due process
E)Right to privacy

Question 15

What is a contingency factor?

A)A thing that individuals are allowed to do based on asking permission from an authority
B)A factor that intervenes,or interferes with the relationship between two variables
C)A factor that determines whether a disciplinary action had just cause
D)A factor that leads to gross negligence in a workplace
E)A thing a person in society is allowed to do without any permission required from an authority

Question 16

What is a code of conduct?

A)The personal beliefs of an employee at the firm
B)The limitations to an employee's rights to freedom of conscience,privacy,and free speech
C)The organization's mechanism to identify the ethics and values of the firm
D)A form of written warning found in step 3 of the Discipline Model
E)The firm's mission statement

Question 17

Which concept allows for either the company or the employee to break their work relationship at any time,with or without any particular reason as long as no law is broken?

A)Due process
B)Employment-at-will
C)Progressive discipline
D)The right to free speech
E)Code of conduct

Question 18

Which management style is known as the laissez-faire or hands-off style?

A)Participative style
B)Results driven style
C)Consultative style
D)Empowering style
E)Autocratic style

Question 19

What allows companies a specific amount of time to access an employee and his or her capabilities before fully integrating them into the organization?

A)Personality tests
B)An implied contract
C)The right to free consent
D)Employment-at-will
E)Orientation/Probationary period

Question 20

An option in the progressive discipline process that should not generally be used,but might be valuable in some specific circumstances would be:

A)The issuance of an oral warning
B)The issuance of a written warning
C)Termination
D)The issuance of a demotion or a transfer
E)The issuance of an informal warning

Question 21

When interacting with outstanding employees,a(n) ___________ management style is best.

A)empowering
B)consultative
C)autocratic
D)results driven
E)participative

Question 22

When a manager focuses on directing and controlling behavior to ensure that tasks are completed and closely oversees employee performance,he or she is exhibiting ___________.

A)leadership skills
B)motivational skills
C)supportive behavior
D)employee training and development
E)directive behavior

Question 23

After the 2011 tsunami hit the coast of Japan,Tokyo Electric Power informed its employees as to the dangers and consequences of working on the nuclear power reactors and gave them the option to voluntarily agree to work on the reactors.By allowing employees to voluntarily agree to work on the reactors and not forcing them to do the work,the organization was ensuring the employees' ___________.

A)right to life and safety
B)right of free consent
C)right to privacy
D)right of free speech
E)right to due process

Question 24

Managers should not give advice on how to solve personal problems such as a relationship difficulty.In such cases,the appropriate thing to do would be to refer the employee to a ___________ if one were available.

A)Coaching
B)Training
C)Sustainability programs
D)Employee assistance programs
E)Community support programs

Question 25

As part of the "summarize and follow-up" step in the discipline model,it is important to ___________.

A)refer to past feedback
B)document the disciplinary action
C)give the employee a chance to explain
D)get a commitment from the employee to change
E)give the discipline

Question 26

What is the first step in building an effective work team?

A)Climate building and goals
B)Problem identification
C)Training
D)Evaluation of structure and team dynamics
E)Problem solving

Question 27

Krista,over her objections,was required by her boss to do something that was significantly against her own values and societal norms.Her supervisor is violating which employee right?

A)Right of freedom of speech
B)Right of equal opportunity
C)Right to privacy
D)Right to due process
E)Right of freedom of conscience

Question 28

Angeline manages a group of employees who she knows have the ability to perform,but who also feel like their performance doesn't matter much to the success of the company,and are therefore not concerned with doing a great job.Angeline may want to approach this group using a ______management style to improve their collective performance.

A)Participative
B)Results driven
C)Consultative
D)Empowering
E)Autocratic

Question 29

The most important thing in a successful interaction between a coach and a recipient is an understanding of the ___________ and not the culture that he or she comes from.

A)emotional stability of the employee
B)rules and responsibilities of the individual
C)organizational procedures
D)individual
E)problem

Question 30

The concept of employment-at-will:

A)Has gotten stronger over its history.
B)Is managed by the EEOC.
C)Has eroded significantly over its history.
D)Requires employees to provide 2-week notice when resigning.
E)Allows companies to terminate anyone at any time - no exceptions.

Question 31

Employees who are given immediate,frequent and direct feedback perform much better that those who don't.A manager who provides motivational feedback to maintain and improve employee performance is using ________ as a management tool.

A)Coaching
B)Counseling
C)Disciplining
D)Workplace monitoring
E)Due process

Question 32

When it comes to change,many people procrastinate.The primary driver toward taking action and overcoming procrastination is to ___________.

A)plan
B)clearly state why the change is needed and how it will affect employees
C)create a feeling of urgency
D)create a win-win situation
E)provide support and evaluation

Question 33

The contents of employees' e-mail messages to and from a company address are generally:

A)private communications.
B)not private.
C)private if they are directed to anyone outside the company.
D)private if they are personal communications.
E)Not private only if they are job-related.

Question 34

A major failure on the part of an employee to exercise care in the work environment would likely be considered to be:

A)Serious misconduct
B)Just cause
C)A mistake
D)Employee resistance to change
E)Gross negligence

Question 35

_________ is designed to correct employee behavior,rather than just punish it.

A)Institutional discipline
B)Correctional analysis
C)Progressive discipline
D)Review and adjudication
E)Alternative dispute resolution

Question 36

Thom refused his employer's request to falsify the contents of a report to the Department of Labor.The employer subsequently discharged Thom for insubordination.In his wrongful discharge suit,Thom argued which one of the following exceptions to at-will-employment?

A)Equal employment
B)Public policy
C)Implied contract
D)Quasi-contractual obligation
E)Reverse discrimination

Question 37

Termination is the ___________ option in the progressive discipline process.

A)first
B)second
C)third
D)fourth
E)final

Question 38

When the initial decision to terminate an employee is made,it should then be reviewed by another organizational manager.This second manager must ensure that the decision was made in an objective fashion that follows the ___________,and is not based on an emotional reaction.

A)five steps of the termination process
B)discipline model
C)OUCH test
D)situational management model
E)stages of change format

Question 39

The right of an employee to know what they are being asked to do and the consequences of that action to the individual or others is part of which basic right?

A)Right of privacy
B)Right of free consent
C)Right to free speech
D)Right to due process
E)Right of freedom of conscience

Question 40

Which of the following would a manager violate if they terminated an employee for refusing to do something illegal or unethical?

A)Affirmative action
B)Free speech
C)Implied contract
D)Public policy
E)Equal opportunity employment

Question 41

Jason could not develop the phone app for the customer because he never finished the training classes.Jason is an example of which type of problem employee?

A)Lacks motivation
B)Lacks ability
C)Rule breaker
D)Has problems

Question 42

Portia is a vegetarian and chooses not to eat meat based on moral and ethical rationales.Her employer is hosting a barbeque event,and all employees are expected to attend. Portia exercises her right of ______ when asking to be excused from the party.

A)life and safety
B)free speech
C)due process
D)freedom of conscience (limited)

Question 43

___________ is needed when performance falls below aspirational levels.

A)Counseling
B)Coaching
C)Mitigation
D)Continuity

Question 44

Does a commitment to sustainability help create employee motivation?

A)The evidence shows that it does have at least some link to improved motivation.
B)The evidence basically shows that there is no real link between the two.
C)Evidence shows that if the sustainability program is minimal,employees are happy to comply with it.
D)Evidence says that there is a link only if the sustainability program helps the employees in some tangible way.
E)Evidence is so mixed on the topic that researchers can't make a guess one way or the other.

Question 45

If the individual voluntarily agrees to do a particular job or task for the organization,the individual is exercising the right of __________.

A)free consent.
B)due process
C)sovereignty
D)rationality

Question 46

In the commitment stage of the change process:

A)The individual will necessarily continue to resist the change for a long time
B)The individual will almost always remain committed to the change without variance
C)People will fear the change,but go ahead with it anyway
D)People commit to the change because they figure out that it will most likely not really affect them personally
E)The individual level of commitment can still continue to change

Question 47

___________ may include: monitoring and analyzing computer network use,video monitoring of work spaces,and recording of phone conversations and emails.

A)Safety standards
B)Workplace initiatives
C)Workplace monitoring
D)Government control

Question 48

Which of the following would be a privilege for U.S.citizens and not a right?

A)A walk on a public street
B)Protest at the White House
C)Have a fishing license
D)Vote in national elections if over age 18
E)Life,liberty and the pursuit of happiness

Question 49

Which of the following is NOT a progressive discipline action?

A)oral warning
B)Termination
C)Informal coaching talk
D)Disciplinary suspension
E)Informal written warning

Question 50

Problem employees have a _______ effect on performance.

A)negative
B)neutral
C)nonspecific
D)positive

Question 51

Which of the following is not a correctly paraphrased test for just cause as noted in the text?

A)Was any investigation conducted fairly and objectively?
B)Has the company applied its rules evenhandedly,and without discrimination?
C)Was the rule or order reasonably related to the orderly and safe operation of the business?
D)Did the company give a written warning as a disciplinary action to individuals who broke the rules?
E)Did the company make an effort to insure that the employee did in fact violate a rule or order?

Question 52

Employees can use ________ when blowing the whistle about illegal activities involving the company or other employees.

A)due process
B)freedom of speech
C)right to privacy
D)right to life and safety

Question 53

____________ is an important management skill used to get the best results from each employee.

A)Coaching
B)Leveraging
C)Monitoring
D)Motivating

Question 54

To overcome resistance to change,management must:

A)Develop a positive trust climate
B)Create a win-win situation to help meet everyone's objectives
C)Push the change from the top down,without regard to employee involvement
D)Provide support to help employees cope with the changes
E)Clearly state why the change is needed and how it will affect employees

Question 55

_____________ at organizations have a right to create,and require compliance with,a code of employee conduct.

A)Employees
B)Lawyers
C)Customers
D)Managers

Question 56

The organization has a duty to _____ any disciplinary infractions.

A)expose
B)embellish
C)investigate
D)overlook

Question 57

A code of conduct may have a specific section or separate document known as the ________ to spell out what is and is not ethical behavior.

A)code of ethics
B)behavior clause
C)ethics clause
D)exceptions rule

Question 58

Coaching is way to provide ongoing feedback to employees about _____________.

A)educational opportunities
B)cultural change
C)job performance
D)resistance to change

Question 59

Which of the following is NOT a common type of problem employee?

A)An individual who will stay at the office for long periods of time analyzing both personal and organizational problems.
B)Someone who doesn't have the ability to meet job standards.
C)An employee who does not have the motivation to meet job performance standards.
D)Employees with personal problems who let those problems affect their overall job performance.
E)Individuals who intentionally violate the rules of the code of conduct in a company.

Question 60

Kim is a highly talented programmer for her company. However,lately Kim has not been performing as well as she historically did. It has become obvious through conversations with her that she just doesn't really care about performing to the best of her ability,so Janet,her manager has decided to apply the Situational Management model to the problem. Which option would be the best fit for Kim's situation?

A)A combination of participative and autocratic management
B)Consultative approach
C)Participative approach
D)A combination of autocratic and consultative management
E)Empowerment approach

Question 61

___________ standards ensure that we investigate disciplinary infractions fully and fairly,and provide disciplinary action that matches the level of the offense.

A)Safety
B)Volatile
C)Orientation
D)Just Cause

Question 62

During the termination process,we must always be concerned with the

A)financial risk
B)potential scandal
C)community backlash
D)legal risk

Question 63

Danika taught Ella some new customer service strategies and encouraged her to try them for a while to see which strategies worked best for her and her customers. Danika is using the _________ style.

A)autocratic
B)consultative
C)participative
D)empowering

Question 64

Stephanie really does not care if she makes the goal of opening new retail charge accounts during her shift. Stephanie is an example of which type of problem employee?

A)Lacks motivation
B)Lacks ability
C)Rule breaker
D)Has problems

Question 65

The first step in progressive discipline is usually

A)oral warning
B)informal coaching talk
C)written warning
D)letting it slide

Question 66

_____________ is a useful progressive discipline measure,particularly when you know there is a personality conflict involving the employee and another employee in the unit.

A)Termination
B)Counseling
C)Transfer
D)Discipline

Question 67

A ___________ style is appropriate when interacting with moderately capable employees.

A)autocratic
B)consultative
C)participative
D)empowering

Question 68

Coaching,counseling,and discipline ____________ around the world.

A)apply the same way
B)can vary
C)do not exist
D)get combined

Question 69

A __________ style is appropriate when interacting with outstanding employees.

A)autocratic
B)consultative
C)participative
D)empowering

Question 70

________________ may be measured on a continuum from low to outstanding.

A)Employment access
B)Worker determination
C)Employee capability
D)Employee interactions

Question 71

A __________ style is appropriate when interacting with employees with high capability

A)autocratic
B)consultative
C)participative
D)empowering

Question 72

_______________ are used to clarify team objectives develop team problem-solving,and create good working relationships among team members.

A)Team-building programs
B)Orientation programs
C)Onboarding seminars
D)Counseling sessions

Question 73

When an employee's behavior does not improve over time through progressive disciplinary measures,_______ is the final option.

A)discharge
B)counseling
C)demotion
D)transfer

Question 74

"Dina,do you recall our conversation about logging into other coworkers' computers?" This statement ___________ and helps refresh the employee's memory.

A)gives discipline
B)checks for understanding
C)refers to past feedback
D)develops a plan

Question 75

Joyce tells Sue which work location to complete work,how many items to produce,when to take breaks,and where to go for help.Joyce is using the __________ style.

A)autocratic
B)consultative
C)participative
D)empowering

Question 76

Managers' interactions with employees can be classified into two distinct behavior categories:

A)progressive and regressive
B)directive and supportive
C)tight and loose
D)motivating and demotivating

Question 77

Aaron intimidated coworkers on his shift by showing a knife clipped to his waistband,and threatened to use the knife on anyone who told on him.Aaron's behavior is known as ________________.

A)gross negligence
B)serious misconduct
C)dismissive actions
D)aggravated assault

Question 78

An employer may use a _____________,allowing the employee to determine whether or not to maintain employment.

A)paid suspension
B)unpaid suspension
C)probation time
D)penalty time

Question 79

Taylor did not lock the safety guard on the vertical saw at the lumber yard,despite being trained on safety protocol.Taylor's conduct could have harmed coworkers or customers.This type of conduct is called:

A)gross negligence
B)legal violation
C)a coaching attempt
D)plan commitment

Question 80

The _________ style is appropriate when interacting with low-capability employees

A)autocratic
B)consultative
C)participative
D)empowering