Deck 4: Capacity and Scheduling

Question 1

The most important factor(s)effecting the learning curve rate include(s):

A)Complexity of the task
B)Percentage of mechanical input
C)Percentage of human input
D)Only A and C

Answer 1

Only A and C

Question 2

The __________ plan is a preliminary,approximate schedule of an organization's overall operations that will satisfy the demand forecast at minimum cost.

A)Production
B)Rough-cut capacity
C)Long-term
D)Efficiency
E)Aggregate

Answer 2

Aggregate

Question 3

Yield management,also known as revenue management is the amount of output of acceptable quality emerging from a production system compared with the amount that entered it.

Answer 3

False

Question 4

The cycle time of the process is the reciprocal of the output rate.

Question 5

Yield or revenue management would not be so appropriate if which of the following circumstances is present?

A)Uncertain demand
B)Perishable capacity
C)The market is homogeneous
D)Capacity is sold in advance
E)All of the above are appropriate

Question 6

Which of the following is/are (a)technique(s)used for increasing short-run capacity

A)Increase resources
B)Improve resource use
C)Modify the demand
D)All of the above

Question 7

When a resource is scheduled as if it had unlimited capacity to handle any and all jobs,its schedule is called

A)Bottleneck
B)Infinite loading
C)Finite loading
D)Cycle time

Question 8

In addition to showing time schedules,Gantt charts can also be used for capacities of facilities,workers,jobs,activities,and so forth.

Question 9

Bottlenecks are places in the production process where production slows down because of a slow or insufficient number of resources.

Question 10

Obtaining lower unit costs through the use of larger facilities is called economies of scope.

Question 11

It is not unusual for fire departments to use "slack months" for building inspections,conducting prevention programs and giving talks as a way to have anticyclic outputs.

Question 12

__________ means deciding which jobs to assign to which work centers.

A)Loading
B)Sequencing
C)MRP
D)Facility planning
E)MPS

Question 13

Utilization can be defined as:

A)Output divided input
B)Actual output relative to some expected,designed,or normal output
C)Input divided by output
D)Output in proportion to the actual input

Question 14

Revenue or yield management may also be thought of as:

A)The process of trying to manage the entire production based on the expected revenue
B)The process of managing the crops on a farm
C)The notion that revenue can be generated though managing only a certain set of operations
D)Trying to get a fixed source of revenue for the organization
E)The attempt to allocate the fixed capacity of the service to match the highest revenue demand in the marketplace

Question 15

Rough-cut capacity planning projects job orders and demands for materials into requirements for equipment,work force,and facility to find total capacity of each over the planning horizon.

Question 16

In planning the long-term capacity of an operation,one should take into account:

A)Bottlenecks
B)Economies of scale
C)Economies of scope
D)Only B and C

Question 17

Efficiency is defined as input divided by output.

Question 18

In the allocation of capacity,overbooking is an attempt to reduce costs through better schedule management.

Question 19

Which of the following are measures of capacity in terms of outputs and inputs produced for the corresponding production system?

A)Airline - customers checked out per hour - reservation calls handled per day
B)Supermarket - available seat miles per year - cartons unloaded per hour
C)University - graduates per year - students admitted per year
D)Automobile assembly plant - autos assembled per year -packages delivered per day

Question 20

Learning curve effect is

A)The ability to increase a machine's productive capacity through usage
B)The ability to improve a process capacity through the usage of a machine
C)The human ability to adjust their productive capacity through learning
D)The human ability to increase their productive capacity through learning

Question 21

What type of restrictions can limit capacity ?

Question 22

Why is capacity planning important to a firm and its customers?

Question 23

Organizations such as makers of greeting cards,of summer or winter products and of fireworks face a cyclic difficulty referred to as _________.

Question 24

Describe a real world example of short-term capacity,and a way that management would handle such a situation.

Question 25

Uncertain waiting is longer than known,finite waiting.

Question 26

How does scheduling services differ from other business's scheduling methods?

Question 27

What makes services more difficult to plan for in comparison to manufacturing?

Question 28

Why is there a limit to the benefits of economics of scale?

Question 29

Why would a company want to reduce their capacity? Give an example of how they reduce capacity?

Question 30

Describe how adding capacity before and after demand can make a difference in production.

Question 31

Do you think that formal higher education has an impact on the learning curve for businesses? Why or why not?

Question 32

Why can it be beneficial to company's to map their product and service flows?

Question 33

The learning curve is the ability programmed in robots to increase their productive capacity through learning.

Question 34

In a plant where production is mostly machine automated,can managers expect more efficient production as a result of a learning curve? Why or why not?

Question 35

What is an example of a service organization measuring capacity based on inputs rather than outputs?

Question 36

The physical release of a work order from the production planning and control department to operations is called ___________.

Question 37

Give an example of yield/revenue management and tell how it is important to businesses.

Question 38

What is one way that a company could change the customers' perceptions of the wait time rather than actually shortening the weight time?

Question 39

The time a customer is willing to wait is often dictated by the service provided.What is an example of an industry that realizes this and what measures have been taken to decrease wait time? Defend your answer.

Question 40

The more __________ the service,the longer it is worth waiting for.