Deck 15: Stress and Counseling

Question 1

Only managers can play a crucial role in providing social support.

Answer 1

False

Question 2

Reassurance is an important aspect of employee counseling.

Answer 2

True

Question 3

Worker vulnerability to stress is always a result of internal stressors.

Answer 3

False

Question 4

Type A people accept situations and work within them rather than fight them competitively.

Question 5

A manager's decision to use directive,participative,or nondirective counseling with an employee should be made solely on the manager's personal preferences or past experiences.

Question 6

Excessive smoking is classified as a physiological stress.

Question 7

Reactions to frustration are known as defense mechanisms.

Question 8

Resilience is the capacity to handle short-term tensions and bounce back from difficulties.

Question 9

Asking for a transfer or quitting the job because of frustration is known as regression.

Question 10

Absenteeism is an attitudinal clue of workplace trauma.

Question 11

Advice is seldom achieved in directive counseling.

Question 12

Participative counseling starts by using the listening techniques of nondirective counseling,but as the interview progresses,participative counselors may play a more active role than nondirective counselors would.

Question 13

Managers from the lowest to highest level need training to help them understand problems of employees and counsel them effectively.

Question 14

Employees who go on sabbatical leaves often bring back new perspectives gained from readings and workshops.

Question 15

Throughout the counseling relationship,it is important for the manager to accept feelings-rather than judge them.

Question 16

Nondirective counseling is less expensive than directive counseling.

Question 17

Stress always creates destructive consequences for both the organization and the employee.

Question 18

Most firms allow only four to eight weeks for sabbatical leaves.

Question 19

Almost any job condition can cause stress,depending on an employee's reaction to it.

Question 20

Type B people make excessive demands on themselves even in recreation and leisure.

Question 21

_____ refers to the conditions that tend to cause stress.

A) Hassles
B) Hygiene factors
C) Stressors
D) Eustress

Question 22

_____ is the disintegration of employees' self-concepts and beliefs in their capabilities.

A) Workplace trauma
B) Layoff survivor's sickness
C) Workplace violence
D) Post-traumatic stress disorder

Question 23

Which of the following is classified as a behavioral stress?

A) Sleep disruption
B) Aggression
C) Depression
D) Burnout

Question 24

Which of the following is classified as a physiological stress?

A) Sleep disruption
B) Emotional instability
C) Burnout
D) Absenteeism

Question 25

Which of the following is an example of resilience?

A) A manager stressed out with the productivity of his subordinates
B) A manager happy with the productivity of his subordinates
C) A manager taking a leave just after the death of a loved one
D) A manager resuming work a few days after the death of a close friend

Question 26

In the context of stress vulnerability,Type B people are typically _____.

A) impatient
B) aggressive
C) relaxed
D) dishonest

Question 27

According to the stress-performance model,as stress increases,performance tends to _____.

A) decrease
B) increase
C) stagnate
D) nullify

Question 28

Which of the following stresses is most likely to be experienced by supervisors?

A) Fear of a hostile takeover attempt
B) Threat to job security by corporate downsizing
C) Pressure for short-term financial results
D) Pressure to increase the product quality

Question 29

In the context of stress vulnerability,Type A people are typically _____.

A) competitive
B) relaxed
C) easy going
D) passive

Question 30

_____ is a result of a motivation being blocked to prevent one from reaching a desired goal.

A) Trauma
B) Dissociation
C) Frustration
D) Grief

Question 31

Which of the following stresses is most likely to be experienced by executives?

A) Threat to job security by corporate downsizing
B) Pressure to increase the product quality
C) Pressure for short-term financial results
D) Pressure of maintaining the required attendance at meetings

Question 32

Which of the following statements is true of sabbatical leaves?

A) Employees who return after sabbatical leaves feel emotionally refreshed.
B) Sabbatical leaves increase the employee turnover in the organization.
C) Employees who return after sabbatical leaves experience workplace trauma at their jobs.
D) Sabbatical leaves encourage absenteeism in employees.

Question 33

An employee,who is already an integral part of a project,is assigned another demanding project.The employee feels stressed because of the recent developments.Which of the following is most likely to have caused this stress?

A) Insecure job climate
B) Inadequate training in technology
C) Difference between company and employee values
D) Work overload

Question 34

Which of the following stresses is most likely to be experienced by middle level managers?

A) Threat to job security by corporate downsizing
B) Pressure for short-term financial results
C) Fear of a hostile takeover attempt
D) Pressure of maintaining the required attendance at meetings

Question 35

_____ is the complex set of emotional,physical,and social responses to a substantial loss in one's life.

A) Trauma
B) Grief
C) Frustration
D) Dissociation

Question 36

Which of the following is classified as a psychological stress?

A) Headaches
B) Aggression
C) Moodiness
D) High blood pressure

Question 37

People who have experienced _____ are simultaneously relieved and glad to have a job,guilty that their workmates were displaced-sometimes without apparent reason,and even envious.

A) the Asperger's syndrome
B) layoff survivor's sickness
C) obsessive compulsive disorder
D) post-traumatic stress disorder

Question 38

Which of the following is an effect of burnout?

A) Decreased employee turnover
B) Decreased absenteeism
C) Increased productivity
D) Chronic fatigue

Question 39

All of the following are approaches to stress management EXCEPT _____.

A) preventing
B) escaping
C) coping
D) revolting

Question 40

_____ occurs following a major threat to one's security.

A) Dissociation
B) Trauma
C) Grief
D) Frustration

Question 41

What are the symptoms and effects of burnout?

Question 42

List a few common physiological,psychological,or behavioral symptoms of unmanaged stress.

Question 43

_____ is seldom achieved in directive counseling.

A) Reassurance
B) Reorientation
C) Advice
D) Emotional release

Question 44

Define the three types of counseling.

Question 45

_____ counseling is a mutual relationship that establishes a cooperative exchange of ideas to help solve an employee's problems.

A) Directive
B) Nondirective
C) Participatory
D) Virtual

Question 46

List five typical causes of stress on the job.

Question 47

Describe the five functions of counseling.

Question 48

Which of the following statements best describes the difference between directive and nondirective counseling?

A) Solutions to current problems are emphasized in nondirective counseling; psychological adjustment is paramount in directive counseling.
B) In nondirective counseling, the employee is psychologically independent, whereas in directive counseling, the employee is psychologically dependent.
C) The manager controls the direction of the conversation in nondirective counseling; the employee controls the direction of the conversation in directive counseling.
D) In nondirective counseling, the responsibility for the solution lies with the manager, whereas in directive counseling, the responsibility for the solution lies with the employee.

Question 49

Luke works as a manager at Fun Land,Inc.He is stressed with his job and hence talks to his supervisor about the issues he is facing.His supervisor encourages a change in his goals and values.Which of the following functions of counseling is most likely being exemplified in this scenario?

A) Advice
B) Reassurance
C) Clarified thinking
D) Reorientation

Question 50

Peter works as a sales manager at Zurin Labs,Inc.He is stressed about the problems that he faces,on a daily basis,with his customers.At the counseling session,his counselor gives him courage and confidence to handle his customers better.Which of the following functions of counseling is most likely to be at work in this scenario?

A) Reassurance
B) Reorientation
C) Clarified thinking
D) Advice

Question 51

Jack recently joined LindLabs Inc.as an executive.He has trouble adjusting with his new work environment and hence opens up to the HR about the issues he is facing.In return,the HR coaches him about what he should do to make things easier.Which of the following functions of counseling is most likely to be at work in this scenario?

A) Reorientation
B) Reassurance
C) Advice
D) Release of emotional tension

Question 52

Define frustration.What are the most common reactions to frustration?

Question 53

How do emotions impact counseling?

Question 54

_____ counseling is the process of skillfully listening to and encouraging an employee to explain troublesome problems,understand them,and determine appropriate solutions.

A) Nondirective
B) Virtual
C) Participatory
D) Directive

Question 55

Nondirective counseling is _____ centric.

A) management
B) organization
C) employer
D) employee

Question 56

_____ counseling is the process of listening to an employee's problem,deciding with the employee what should be done,and then telling and motivating the employee to do it.

A) Nondirective
B) Participatory
C) Directive
D) Virtual

Question 57

What are the causes of trauma? What are the different types of trauma?

Question 58

Which of the following is the general objective of counseling?

A) To encourage fierce competition among employees
B) To improve the self-confidence of employees
C) To avoid potential future conflicts
D) To avoid managerial confrontation

Question 59

Is a Type A or Type B person more prone to stress?

Question 60

Describe workplace trauma.How does it arise?