Deck 11: Managing Human Resource Systems: Part A

Question 1

The __________ interview uses only standardized, job-related interview questions that are prepared ahead of time and asked of all candidates

A) formalized
B) structured
C) semi-structured
D) scripted
E) canned

Answer 1

B

Question 2

Which of the following is an example of a subjective performance measure?

A) behavioral observation scales
B) sales quotas
C) production rate
D) revenues
E) customer complaints

Answer 2

A
A subjective performance measure measures by requiring someone to judge a worker's performance.

Question 3

Functional turnover is the loss of high-performing employees who choose to leave the organization.

Answer 3

False
Functional turnover is the loss of poor-performing employees who choose to leave the organization.

Question 4

Which training method is NOT used to practice, learn, or change job behaviors?

A) On-the-job training
B) Role-playing
C) Simulations and games
D) Lectures
E) Vestibule training

Question 5

The only time that gender, age, religion, etc. can be used to make employment decisions is when they are considered a bona fide occupational qualification (BFOQ).

Question 6

To which of the following aspects of the human resource management process does federal employment law apply?

A) selection decisions
B) compensation decisions
C) performance appraisals
D) training and development activities
E) all of these

Question 7

A __________ is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

A) job analysis
B) task evaluation
C) job specification
D) job validation
E) job description

Question 8

Which of the following type of tests accurately predicts job performance in almost all kinds of jobs?

A) specific ability tests
B) cognitive ability tests
C) personality tests
D) achievement tests
E) work sample tests

Question 9

Background checks can be used to verify the truthfulness and accuracy of information that applicants provide about themselves.

Question 10

__________ is the loss of high-performing employees who voluntarily choose to leave a company.

A) De-employment
B) Dysfunctional turnover
C) Reactive turnover
D) Regressive turnover
E) A "brain leak"

Question 11

Human resource management (HRM) is the process of finding, developing, and keeping the right people to form a qualified work force.