Deck 1: Management

Question 1

Conceptual skills are the specialized procedures, techniques, and knowledge required to get the job done.

Answer 1

False

Question 2

Middle managers are the only managers who do not supervise other managers.

Answer 2

False

Question 3

According to Jeffrey Pfeffer, companies that invest in business ideas will create long-lasting competitive advantages that are difficult for other companies to duplicate.

Answer 3

False

Question 4

Management is defined as solving organizational problems.

Question 5

In the context of management functions, controlling is about determining how things get done.

Question 6

Initially, the managers in Linda Hill's study believed that their job was people development.

Question 7

Whether a person begins his or her career at the entry level or as a supervisor, his or her job as a manager is to do the work.

Question 8

In the context of Mintzberg's managerial roles, the monitor role is an interpersonal role.

Question 9

In the entrepreneur role of management, managers adapt themselves, their subordinates, and their units to change.

Question 10

Arrivers are managers who started out strong in their careers but were knocked off the fast track by the time they reached the middle to upper levels of management.

Question 11

Human skills are the ability to see an organization as a whole.

Question 12

Technical skills are more important for top managers and middle managers than they are for lower-level managers.

Question 13

Human skills are more important for team leaders and lower-level managers than for top managers.

Question 14

Managers who always have their eye on their next job rarely establish more than superficial relationships with peers and coworkers.

Question 15

The management function of leading involves determining organizational goals and a means for achieving them.

Question 16

The management function of controlling involves inspiring and motivating workers to work hard to achieve organizational goals.

Question 17

Efficiency is accomplishing tasks that help fulfill organizational objectives.

Question 18

Conceptual skills decrease in importance as managers rise through the management hierarchy.

Question 19

According to Jeffrey Pfeffer, managers in top-performing companies used increased status distinctions to achieve financial performance.

Question 20

Managers influence customer satisfaction through employee satisfaction.

Question 21

Depending on the number of customer footfalls in each section, Glenn, the floor manager of an apparel store, shuffles the number of employees on the floor among the men's, women's, and kids' sections of the store. In the context of managerial roles, which of the following decisional roles does Glenn illustrate in this scenario?

A) The disturbance handler role
B) The resource allocator role
C) The disseminator role
D) The spokesperson role

Question 22

In the negotiator role of management, managers perform ceremonial duties.

Question 23

Janet, the CEO of Kellyntus, an e-commerce fashion site, makes a media announcement about the company's decision to acquire Shoetoppin, an e-commerce footwear site. In the context of managerial roles, which of the following roles does Janet illustrate in this scenario?

A) Leader role
B) Liaison role
C) Disseminator role
D) Spokesperson role

Question 24

In the context of management functions, which of the following is true of planning?

A) It is one of the best ways to improve performance.
B) It is the last function of management.
C) It involves monitoring progress toward goal achievement.
D) It involves hiring and leading workers.

Question 25

Jonathan is the CEO of a cell phone manufacturing company. At the company's Annual General Meeting, he made an announcement to the shareholders about one vacant position in the company's supervisory board. In the context of managerial roles, which of the following roles does Jonathan illustrate in this scenario?

A) Leader role
B) Liaison role
C) Disseminator role
D) Spokesperson role

Question 26

As a supervisor at an automobile service center, Jacob is bossy, arrogant, and insensitive to the needs of his subordinates. He is unable to delegate tasks effectively. This scenario illustrates that Jacob has the characteristics of a(n):

A) derailer.
B) empathetic leader.
C) transformational leader.
D) arriver.

Question 27

Leon, the leader of the sales team at a company that manufactures baby products, is a good team player and is sensitive to the needs and viewpoints of his team members. Leon most likely possesses high _____.

A) human skills
B) planning skills
C) technical skills
D) conceptual skills

Question 28

The__________is the decisional role that managers play when they discuss schedules, projects, goals, outcomes, resources, and employee raises.

A) resource allocator role
B) disturbance handler role
C) monitor role
D) negotiator role

Question 29

Jared, the operations head at Cerise Confectionery, showed gratitude to his employees by hosting an employee appreciation day. In this scenario, Jared used the management function of _____ to boost the morale of his employees.

A) leading
B) monitoring
C) organizing
D) controlling

Question 30

Philip works at a graphic designing firm. He can efficiently work on various graphic design software. He can create visuals and illustrations as per clients' requirements. This scenario illustrates that Philip has _____.

A) interpersonal skills
B) negotiation skills
C) conceptual skills
D) technical skills

Question 31

In the context of Mintzberg's managerial roles, managers in the _____ share the information they have collected with their subordinates and others in the company.

A) monitor role
B) figurehead role
C) spokesperson role
D) disseminator role

Question 32

In the context of Mintzberg's managerial roles, managers in the _____ share information with people outside their departments or companies.

A) entrepreneur role
B) spokesperson role
C) leader role
D) disseminator role

Question 33

Claudia, a senior accountant, likes to work on her own and hence does not come out as a team player. She takes up all the work that may or may not be allotted to her. Instead of getting work done by her subordinates, she prefers to do it herself. In this scenario, which of the following is the most evident management mistake being committed by Claudia?

A) Overmanaging
B) Being overly ambitious
C) Insensitivity to others
D) Inability to staff effectively

Question 34

Aaron, the chief executive officer of Periwinkle Inc., often sits on the boards of other companies to share viewpoints on business operations. In this case, which of the following managerial roles does Aaron perform?

A) The liaison role
B) The resource allocator role
C) The disturbance handler role
D) The figurehead role

Question 35

A team leader is responsible for:

A) his or her team's performance.
B) closely monitoring long-term business, economic, and social trends.
C) developing organizational codes of ethics.
D) fostering good relationships within his or her team.

Question 36

According to Linda Hill's study, which of the following is true of managers' initial expectations about their job?

A) They think of themselves as managers and not doers.
B) They believe that their job is to tell others what to do.
C) They think that their job is to be a problem solver for subordinates.
D) They tend to expect heavy workload.

Question 37

Diane is the office manager at Pamentas, a luxury watch manufacturer. She organizes the office operations and procedures, assigns and monitors functions of the entry-level employees and the housekeeping staff, controls correspondence in the office, and overlooks front-office operations at the company. In this scenario, Diane is most likely a _____ at Pamentas.

A) middle manager
B) team leader
C) first-line manager
D) top manager

Question 38

First-line managers are primarily responsible for facilitating team activities toward accomplishing a goal.

Question 39

_____ increase in importance as managers rise through the management hierarchy.

A) Spatial skills
B) Conceptual skills
C) Technical skills
D) Informational skills

Question 40

Amanda, the sales manager at an e-commerce fashion site, decides the annual, monthly, and weekly targets of all the salespersons in the company. She sets these targets in such a way that the salespersons work toward achieving the organizational goals. In this scenario, which of the following management functions is best illustrated in Amanda's work?

A) Controlling
B) Organizing
C) Planning
D) Leading

Question 41

An account manager with _____ has the ability to create statements for a budget, compare the budget to the actual income statement of a particular financial year, and determine unnecessary expenses.

A) technical skills
B) human skills
C) conceptual skills
D) interpersonal skills

Question 42

A business administrator in a school is determining how classes will be scheduled, which rooms will be allocated, and who will teach each subject in the curriculum. Which of the following management functions is illustrated in this scenario?

A) Planning
B) Organizing
C) Controlling
D) Leading

Question 43

Wanda is the procurement manager at a supermarket. Her duties include short-term planning for the purchase of perishable goods, encouraging and rewarding the employees who handle the transportation of goods to the supermarket and supervising the entry-level employees of her department. In the given scenario, Wanda is most likely a _____.

A) middle manager
B) team leader
C) first-line manager
D) top manager

Question 44

__________is the ultimate form of commitment companies can make to their workers.

A) Job posting
B) Employment security
C) Structural accommodation
D) Bureaucratic immunity

Question 45

Gordon, the restaurant manager of Chipmugs, a continental restaurant, reviews customer feedback forms to help him choose the winner of "Best Waiter of the Month" award. This motivates the waiters at the restaurant to render good service and to insist customers to fill feedback forms about their services. In the context of managerial roles, which of the following roles does Gordon illustrate in this scenario?

A) Leader role
B) Monitor role
C) Disseminator role
D) Figurehead role

Question 46

Ruben, the owner of Fitstem, a popular gym, analyzes the competition that the gym faces and understands the changing needs of its customers. To tackle competition, he tries to get all the latest equipment installed in the gym. He also takes frequent feedback related to service improvement from the gym's regular clients. In this scenario, which of the followings skills is Ruben most likely to possess?

A) Human skills
B) Planning skills
C) Technical skills
D) Conceptual skills

Question 47

Ronnie, the advertising manager of a leading newspaper, congratulates every member of the space selling team who achieves his or her daily target. This motivates the team members to work harder and collectively contribute to the organizational goal of selling space for advertisements. In this scenario, which of the following management functions is illustrated by Ronnie?

A) Organizing
B) Planning
C) Leading
D) Controlling

Question 48

Relish Inc. is a fruit juice manufacturing company. The company ensures that raw materials are fully utilized. It also makes sure that minimal waste is produced. The juice extracting and packaging units of the company are designed in such way that the quality of its products is maintained with minimal costs. Relish is involved in achieving _____.

A) effectiveness
B) efficiency
C) autonomy
D) power

Question 49

At Troysten Inc., a construction company, Edwin's job responsibilities include monitoring the work carried out by the company's site engineers. He is also responsible for ensuring that all the engineers are provided with ample guidance and supervision so that they can perform all the assigned tasks to the best of their ability. In the given scenario, Edwin's job is related to _____.

A) accounting
B) sales
C) management
D) production

Question 50

Calverd Bank was one of the first banks to open a branch in the rural county of Shirles. Even after many other banks opened their branches in Shirles, Calverd Bank continues to have the biggest market share because of its excellent customer service. In the context of management, the Shirles branch of Calverd Bank illustrates _____.

A) synergy
B) efficiency
C) autonomy
D) effectiveness

Question 51

After graduating from one of the highest-ranked business schools in the world, Alfred was hired as a divisional marketing manager at a computer hardware company. His job profile included planning the marketing activities for the next fiscal year, allocating funds, and overlooking the performance of marketing representatives. In the given scenario, Alfred was most likely hired as a _____.

A) middle manager
B) team leader
C) first-line manager
D) top manager

Question 52

Glimmens, a continental restaurant, started its operations by renting the ground floor of a three-storied building. As the business of the restaurant grew, Marvin, the co-owner of the restaurant, pressed the landlord of the building to allow him to occupy and rent the first floor as well for much lower rent than what the landlord intended to quote. This would reduce the expansion costs of Glimmens. In the context of managerial roles, which of the following decisional roles does Marvin exemplify in this scenario?

A) The disturbance handler role
B) The resource allocator role
C) The disseminator role
D) The negotiator role

Question 53

Veronica, a cardiothoracic surgeon, is the most sought after doctor in Tentacare, a specialty hospital. Patients have utmost belief in her capabilities. Which of the following skills is Veronica most likely to have?

A) Human skills
B) Planning skills
C) Technical skills
D) Conceptual skills

Question 54

Auburn Inc., a publishing company, realized that there was a factual error in the August issue of its business magazine, Alacrity. The magazine's editor-in-chief immediately released a press statement apologizing for the error. Subsequently, Auburn published the actual figures in Alacrity's September issue. Which of the following management functions was used in this scenario?

A) Controlling
B) Leading
C) Motivating
D) Planning

Question 55

According to Henry Mintzberg, in the__________, managers receive a great deal of unsolicited information because of their personal contacts.

A) leader role
B) monitor role
C) figurehead role
D) negotiator role

Question 56

Esthelt, an automobile manufacturing company, has a shortage of engineers who are capable of operating computer-controlled machinery used for the production of various critical car parts. Although Esthelt has created job vacancies for this position, production has slowed down drastically due to the shortage of engineers. Due to the urgent requirement for production to gain pace, the company is looking for somebody with the necessary _____ so that he or she would not require training on Computer Numerical Control.

A) human skills
B) planning skills
C) technical skills
D) conceptual skills

Question 57

Although Tracith is one of the best supermarkets in the coastal town of Dawntonia, it fails to retain customers. To solve this problem, Edna, the newly appointed marketing manager at Tracith, decides to implement a customer loyalty program. This program would include a membership card and a mobile app that can only be accessed using the membership card number. The mobile app will be enabled to show real-time availability of products at the supermarket. In the context of managerial roles, which of the following decisional roles is illustrated by Edna in this scenario?

A) The entrepreneur role
B) The liaison role
C) The disseminator role
D) The spokesperson role

Question 58

Robert is a manager at Beta Corp. Many of his subordinates mention that they find it easy to work and communicate with Robert. According to them, Robert is a good listener and communicates his ideas effectively. Moreover, he is sensitive to the feelings of others and encourages them to express their opinions. This scenario illustrates that Robert has good _____.

A) technical skills
B) spatial skills
C) conceptual skills
D) human skills

Question 59

Which of the following is a relatively new kind of management position that developed as companies shifted to self-managing groups?

A) A top manager
B) A team leader
C) A first-line leader
D) A middle manager

Question 60

Which of the following is a characteristic of derailers?

A) They are usually talentless.
B) They admit their mistakes.
C) They are warm and friendly to others.
D) They are abrasive and intimidating.

Question 61

Most of the employees at Worthempt, an accounting firm, express their grievances to Vincent, a senior human resources coordinator, because he is highly considerate and approachable. The employees believe that Vincent never fails to get issues solved for them. In this scenario, which of the following skills is Vincent most likely to possess?

A) Human skills
B) Planning skills
C) Technical skills
D) Conceptual skills

Question 62

Derek is considered the best lecturer at Megansted, an academic institution, because he has excellent communication skills. He can explain complicated subject topics in simple words using creative as well as realistic examples. This ability of Derek indicates that he possesses high _____.

A) human skills
B) planning skills
C) technical skills
D) conceptual skills

Question 63

In the context of management functions, organizing is about:

A) determining how things get done.
B) determining organizational goals.
C) motivating workers to work hard.
D) monitoring progress toward goal achievement.

Question 64

Vermpotta, a company that manufactures glassware, has its factories in developing countries where labor costs are low. The quality of the company's products manufactured at its factory in the country of Octofia has been consistently low. Antonio, the company's chief operating officer, worked out of the Octofia factory for a month to find the root cause of this problem. After much deliberation, Antonio decided that the factory needs to be moved to an industrial area in the capital of Octofia. In the context of managerial roles, which of the following decisional roles does Antonio illustrate in this scenario?

A) The disturbance handler role
B) The resource allocator role
C) The disseminator role
D) The spokesperson role

Question 65

Ricardo is the human resources manager at Shafewn, an e-commerce site. He confirms the completion of the probationary periods of management trainees in the company only after each of them submits a report on the company's marketing strategies. In the reports, they are asked to evaluate the company's existing marketing strategies and suggest better ones. Ricardo shares the relevant and useful information from these reports with the marketing team of Shafewn. In the context of managerial roles, which of the following roles does Ricardo illustrate in this scenario?

A) Leader role
B) Liaison role
C) Disseminator role
D) Monitor role

Question 66

Jane is in charge of her Rotary Club's annual fundraising auction. She has to determine the site of the event and decide who will collect donations from local businesses. She also has to decide who will sell tickets to customers and who will conduct the auction. Jane is engaged in the management function of _____.

A) planning
B) controlling
C) leading
D) organizing

Question 67

When Melver Bank opened its first branch in the county of Derenston, Jon, the branch manager, arranged an ice-cream stall at the entrance of the bank's building as a treat to the locals of the county. In the context of managerial roles, which of the following roles does Jon illustrate in this scenario?

A) Leader role
B) Monitor role
C) Disseminator role
D) Figurehead role

Question 68

According to Linda Hill's study, after their first year of managerial experience, managers tend to:

A) exercise formal authority.
B) use positive reinforcement.
C) view themselves as the boss.
D) tell others what to do.

Question 69

Carmensa is a luxury footwear brand that has its stores only in high-end malls and posh localities. When new luxury footwear brands were launched in the market, the tough competition resulted in a decrease in Carmensa's sales. To deal with this crisis, Grace, the CEO of Carmensa, decides to lower the prices of its products and launch an advertising campaign that would highlight the affordability factor of luxury footwear at its stores. In the context of managerial roles, which of the following decisional roles is Grace illustrating in this scenario?

A) The entrepreneur role
B) The liaison role
C) The disseminator role
D) The spokesperson role

Question 70

Tracy is the head of one of the three groups in the production department at an apparel manufacturing company. She assigns work to each of her subordinates in the group on a regular basis. Although she is not solely responsible for the performance of her group, she facilitates the group in achieving the monthly targets of production. In this scenario, Tracy is most likely a _____.

A) middle manager
B) team leader
C) first-line manager
D) top manager

Question 71

Mike supervises the work of factory workers in an automobile manufacturing firm. Most of his time is spent on quality control, scheduling workers, and training new employees. Mike can be categorized as a _____.

A) first-line manager
B) middle manager
C) top-level manager
D) plant manager

Question 72

Loretta, the brand manager of a luxury handbag store, attends fashion shows in various cities to study the current and upcoming fashion trends and get acquainted with people from the fashion industry. In the context of managerial roles, which of the following roles does Loretta illustrate in this scenario?

A) Leader role
B) Liaison role
C) Disseminator role
D) Monitor role

Question 73

Which of the following illustrates the management practice of gaining competitive advantage through people?

A) The management of Mabette, a law firm, believes that it is best not to disclose the company's financial information to the employees of the organization.
B) The board of directors of Naocomp, a software company, decides to launch its own research and development division by investing from the company's profits.
C) Pentafth, an advertising agency, does not provide job security to its employees under the pretense that the fear of losing their jobs would cause the employees to perform well.
D) Olagamp, a pharmaceutical company, recruits aggressively without enough screening so that it does not lose any talented job applicants in the process.

Question 74

The labor union of a machinery manufacturing company went on strike demanding an increase in their wages. Craig, the chief human resource officer of the company, called a meeting with the labor union leader and came to a consensus that the company would increase the wages of the workers who take the night shifts. In the context of managerial roles, which of the following decisional roles does Craig illustrate in this scenario?

A) The disturbance handler role
B) The resource allocator role
C) The disseminator role
D) The spokesperson role

Question 75

Which of the following is a function of a top manager?

A) Facilitating team activities toward accomplishing a goal
B) Creating a positive organizational culture through language and action
C) Coordinating and linking groups, departments, and divisions within a company
D) Monitoring the performance of individual managers who report to him or her

Question 76

Carrie is a certified public accountant. Because of her qualification, she gets a job as the finance manager of a leading manufacturing firm. Which of the following skills is Carrie most likely to possess?

A) Human skills
B) Planning skills
C) Technical skills
D) Conceptual skills

Question 77

Ednus, a fashion magazine, plans to acquire Hazemens, a women's magazine. When Derick, the Chief Financial Officer (CFO) of Hazemens, visits Ednus's office to discuss the terms of the acquisition, Charlotte, the Chief Executive Officer (CEO) of Ednus, personally greets him upon his arrival. In the context of managerial roles, which of the following roles does Charlotte illustrate in this scenario?

A) Leadership role
B) Monitor role
C) Disseminator role
D) Figurehead role

Question 78

Jerry, the recruitment manager at Randents Inc., reviews the performance of his team members on a monthly basis. Based on the results of his monthly reviews, he decides to conduct daily reviews to analyze the performance of members who do not achieve their monthly targets. In the context of management functions, Jerry's action exemplifies _____.

A) organizing
B) planning
C) leading
D) controlling

Question 79

__________are typically responsible for developing employees' commitment to and ownership of the company's performance.

A) Top managers
B) Middle managers
C) First-line managers
D) Team leaders

Question 80

Corey, the chief financial officer of Maurectric Inc., an electronics company, is also an investor in the stock market. As the shareholder of various other companies, he attends the Annual General Meetings of those companies. This helps him study the financials and financial strategies followed by other companies in the same industry. In the context of managerial roles, which of the following roles does Corey illustrate in this scenario?

A) Leader role
B) Liaison role
C) Disseminator role
D) Figurehead role