Deck 8: Planned Change in Micro, Mezzo, and Macro Systems

Question 1

Every Monday,Wednesday,and Friday,Susan is happy to see Karen arrive with helpful hints and extra formula to help her parent her premature baby.Susan was removed from her own family because she was a victim of child sexual abuse;therefore she has few traditional supports.Karen has provided a vital role to help Susan become the parent she wants to be.What type of family services would this be considered?

A)family reunification
B)family preservation
C)family support and resource programs
D)family therapy

Answer 1

B

Question 2

Structural social work expects social workers to radicalize the agency.What does this mean?

A)confront agency policies and procedures that negatively affect clients
B)protest against funding cuts and privatization policies
C)rally agency staff together to form a union
D)turn the agency into a learning organization

Answer 2

A

Question 3

Various types of evaluation may be used to determine the effectiveness of planned change.When does formative evaluation usually occur?

A)at the beginning of the change process
B)during the change process
C)at the end of the change process
D)one year after the change process has been completed

Answer 3

B

Question 4

The building of capacity is central to the planned change process.In the context of planned change,what does the term capacity refer to?

A)the benefits of goal achievement
B)the motivation to change
C)the capability to reach a goal
D)the target of change efforts

Question 5

For organizational change to succeed,a commitment to all of the following is important EXCEPT which?

A)developing a vision of success
B)committing to community development
C)building knowledge
D)committing to change

Question 6

Josh has been providing weekly session for the past three months to the Smith family.They have been identifying the challenges of raising their teenage son;and fifteen-year-old Martin,their son,has been sharing and working through his own challenges with his family.What type of family services would this be considered?

A)family reunification
B)family preservation
C)family support and resource programs
D)family therapy

Question 7

Social casework is a step-by-step approach to counselling.Who was it originally used by?

A)the Sisters of the Congregation of Notre Dame
B)volunteers at the Bureau des Pauvres in Quebec
C)John Joseph Kelso
D)friendly visitors of the poor during the organized charity movement

Question 8

The scientific approach to helping families emerged during the 1920s and 1930s.What was it commonly known as?

A)family therapy
B)family casework
C)family intervention
D)family-centred social work practice

Question 9

You selected a social group work approach for a number of your clients,because of this approach's ability to help the participants meet their personal and social needs.What reason might have caused you to NOT make this decision?

A)The group members can mature emotionally through face-to-face interactions.
B)Group members can receive feedback from their peers.
C)Group members can try out new behaviours in a relatively safe environment.
D)Relationships do not have to extend beyond the safety of the group room.

Question 10

When a social agency decides that it needs to undergo organizational change,it is normal for stakeholders to support the proposed changes on one level,and yet feel some resistance as well.What should staff be encouraged to do to prevent or reduce resistance?

A)engage in personal counselling to deal with the stress of change
B)actively participate in the change process
C)seek a promotion within the organization
D)take collective action against management

Question 11

After the First World War,a growing body of research in the helping professions paved the way for more professional,systematic,and scientific approaches to changing people and their environments.What were helpers in the social welfare field now required to do?

A)register with their provincial/territorial professional association
B)engage in community development
C)have formal training in the social sciences
D)charge fees for their services

Question 12

What is systemic change within a social agency most likely to modify?

A)the agency's goals and values
B)the agency's vision and mission
C)the agency's policies,procedures,and practices
D)the agency's location in the community

Question 13

It is common for social agencies that have undergone organizational change to assess the impact of the change efforts.What type of measure is used to assess people's subjective experiences with the changes?

A)quantitative measures
B)quasiperiodic measures
C)qualitative measures
D)quadrilateral measures

Question 14

Martha is a social worker who works in the foster care department of a child protection agency.Martha spent the day helping six-year-old Mary prepare to return to her mother Jane,because Jane was ending her six-month drug rehabilitation program that week.What type of family services would this be considered?

A)family reunification
B)family preservation
C)family support and resource programs
D)family therapy

Question 15

In a social welfare context,planned change applies a scientific method with a specific set of procedures.All of the following are elements of the change process EXCEPT which?

A)a target of change
B)capacity of change
C)change agent
D)beneficiary of change

Question 16

Angela's work is twofold.She counsels expectant couples who are preparing for the changes and demands of their child's birth,as well as sitting on the agency's prenatal advisory board.Which of the following specifically characterizes in order,the two areas of social work practice?

A)micro;mezzo
B)micro;macro
C)mezzo;macro
D)mezzo;micro

Question 17

Structural social work is one of the many anti-oppressive approaches taken by social workers.What is its purpose?

A)to help individual clients to change
B)to help families to change
C)to change macro-systems
D)to change the organizations that employ them

Question 18

Which unit of society would be considered a macro system?

A)government lobbyists
B)families
C)organizations
D)small social groups

Question 19

There are many counselling models that service providers can use to help individual clients.On what societal emphasis is the recent popularity of "brief therapies" most compatible with?

A)efficiency
B)primary prevention
C)social investment
D)planned change

Question 20

All of the following statements describe the bottom-up or grassroots approach to community development EXCEPT which?

A)locals meeting and conducting an action plan on their own behalf
B)people within their therapy group identifying their community's needs
C)citizens solving their community's problems without waiting for government intervention
D)local residents hiring an advocate and providing them an agenda outlining the community's needs and desired improvements

Question 21

Which example most closely reflects a social planning approach to community change?

A)Several residents of Brandon,Manitoba,walk in protest of government cutbacks to social programs.
B)The Government of Ontario and the residents of Fort Albany work together to improve people's access to government resources.
C)After hiring an expert to complete a community needs assessment,Moncton's City Council decides to develop more green spaces and playgrounds.
D)The Government of Alberta and the residents of Fort McMurray meet to discuss ideas for local job creation.

Question 22

What is the Winnipeg General Strike of 1919 an example of?

A)social action
B)social planning
C)community economic development
D)community practice

Question 23

Social welfare activities are aimed at creating change at micro,mezzo,or macro levels.For each example given below,indicate at which level the change is taking place.Enter "micro," "mezzo," or "macro" in the space provided.
a)A social worker helps George (an eighty-year-old)obtain home support services.______
b)Several residents of Hollyburn (a community of 4000 people)join in a march against child abuse.______
c)The town of Sassafras initiates a multi-level program to reduce homelessness.______
d)A married couple seek counselling for a sexual dysfunction.______
e)A group of social workers work together on coordinating local services.______
f)A board of directors decides to change their agency's mandate and service mix.______

Question 24

Social activists use a variety of strategies to promote their cause,gain support,and bring about change.Which of the following activities would be considered a campaign strategy?

A)asking hundreds of people to sign a petition
B)hold weekly protest marches
C)demonstrating with picket signs outside of an abortion clinic
D)holding a sit-in at the office of a city council member

Question 25

Change that takes place at the community level is often based on the principles and practices of three classic approaches: community development (CD);social planning (SP);and social action (SA).For each characteristic listed below,identify to which approach it most closely relates;enter CD,SP,or SA in the space provided.
a)The emphasis is on self-help._______
b)The practitioner's role is that of activist or agitator._______
c)Clients are viewed as consumers._______
d)Action is taken against an existing power structure._______
e)Experts are hired to resolve community problems._______
f)Clients are viewed as participants in a problem-solving process._______

Question 26

In Canada,various approaches come under the broad umbrella of community development.Your text describes three areas;please identify and briefly explain them.

Question 27

A comprehensive community initiative (CCI)is a modern version of community development.Which statement does NOT describe a CCI?

A)CCIs engage citizens in identifying their own issues and concerns.
B)CCIs are short-term,expert-driven,and focused on changing agendas.
C)CCIs are asset-based,and therefore build on a community's strengths.
D)CCIs support the idea of collaboration among local groups.

Question 28

When community organizations work with social workers they can expect the following roles to be fulfilled EXCEPT which?
a)community development
b)demographic changes
c)social action
d)social planning

Question 29

Which of the following activities is the LEAST compatible with social planning?

A)setting goals and objectives
B)activism
C)fact gathering
D)formal assessment

Question 30

In 2011,the Canadian activist group Adbusters initiated the Occupy Movement,which caught on around the globe,motivating thousands of people to voice their anger at corporate greed.What level of social work would best describe this event?

A)micro
B)mezzo
C)mecco
D)macro

Question 31

What are Mothers Against Drunk Driving (MADD)and the National Anti-Poverty Organization (NAPO)two examples of?

A)bottom-down organizations
B)grass-roots organizations
C)community living organizations
D)contributory programs

Question 32

Briefly describe the Occupy movement (2011),and explain one of its positive outcomes?

Question 33

Your neighbour tells you her grandmother was a social activist.Which of the following scenario might she have done?

A)organize and manage a charity organization
B)encourage community members to reach a consensus about proposed change plans
C)engage in policy dialogue to influence politicians
D)criticize individual,family,and/or small group therapy as viable forms of therapy

Question 34

The Occupy Movement,which was initiated in 2011,is best described by which of the following?

A)social planning
B)social movement
C)community development
D)grass roots activism

Question 35

According to Brewster and colleagues (2002),organizational change must take place simultaneously at two levels.What are those two levels?