Deck 15: Organizational Ethics, Sustainability, and Social Responsibility

Question 1

Melissa's boss told her to change the numbers on a balance sheet to make things look better for an upcoming board meeting.Melissa does not want to do it,but she really needs the job.She decides to go ahead and make the change.It appears Melissa's justification for her unethical behavior is ______.

A) disregard or distortion of consequences
B) I did it for the good of others or the company
C) I was only following orders
D) I'm not as bad as the others

Answer 1

C

Question 2

______ is the application of a set of values and principles to make the right,or good,choice.

A) Authority
B) Responsibility
C) Sustainability
D) Ethics

Answer 2

D

Question 3

The reason employees behave unethically at times is usually for ______ gain,to avoid getting into trouble,or because they don't believe the rules apply to them.

A) cultural
B) organizational
C) personal
D) societal

Answer 3

C

Question 4

Most people are at the ______ level of moral development.

A) preconventional
B) conventional
C) postconventional
D) multiconventional

Question 5

Nicole regularly inflates invoices to get a larger commission on her sales.She knows that most salespeople at her organization inflate their invoices by about 20%.Nicole only inflates hers by 10%.She figures if anyone gets caught,hers will look like honest mistakes compared to the others.It appears Nicole's justification for her unethical behavior is ______.

A) disregard or distortion of consequences
B) I did it for the good of others or the company
C) I was only following orders
D) I'm not as bad as the others

Question 6

The general guide to ethical decision-making that states "do unto others as you would have them do unto you" is called the ______.

A) Golden Rule
B) four-way test
C) stakeholders' approach
D) discernment and advice

Question 7

Rather than buy 10 copies of a software package for his 10 employees,Zachary decides to just make 10 copies of the software he bought for his own use.He realizes that this is illegal and that technically he should buy the 10 copies.However,Zachary believes making copies does not harm anyone and saves him a lot of money.It appears Zachary's justification for his unethical behavior is ______.

A) everyone else does it
B) I did it for the good of others or the company
C) I was only following orders
D) disregard or distortion of consequences

Question 8

Many companies seek integrity in job applicants and even test for ______.

A) accountability
B) ethics
C) authority
D) sustainability

Question 9

Nathan knows that many of his fellow salespeople try to sell clients products the clients do not need or want.Nathan believes this is wrong.He prides himself on learning what each client needs and wants so that he can sell them the products that are the best for them.It appears Nathan is at the ______ of moral development.

A) preconventional level
B) conventional level
C) postconventional level
D) neoconventional level

Question 10

Business schools have ______ the number of ethics-related courses to help students prepare to face ethical dilemmas during their careers.

A) doubled
B) reduced
C) quadrupled
D) tripled

Question 11

Stefon used to always work his full shift.Several of his coworkers would clock out for lunch and then clock back in a few minutes later but still take an hour for lunch and get paid for the time they are at lunch.Stefon decided he should do the same thing so that he would be paid the same as his coworkers for doing the same amount of work.It appears Stefon is at the ______ of moral development.

A) preconventional level
B) conventional level
C) postconventional level
D) neoconventional level

Question 12

The ability to make ethical choices is related to a person's level of ______ development.

A) safety
B) security
C) mature
D) moral

Question 13

Alexander did not make many sales this quarter.He considered adding a few fake entries to his quarterly report.However,he decided not to do so when the boss mentioned that the new computer software is designed to catch any inconsistencies.It appears Alexander is at the ______ of moral development.

A) preconventional level
B) conventional level
C) postconventional level
D) neoconventional level

Question 14

Which general guide to ethical decision-making asks these four questions: (1)Is it the truth? (2)Is it fair to all concerned? (3)Will it build goodwill and better friendship? (4)Will it be beneficial to all concerned?

A) Salesforce.com
B) Rotary
C) Nordstrom
D) Exxon-Mobil

Question 15

James knows that the company's new widget has a defect in it that will cause it to break after 3 months of use.He decides to say nothing about it because the company really needs the income from the new widget.It appears James's justification for his unethical behavior is ______.

A) everyone else does it
B) I did it for the good of others or the company
C) I was only following orders
D) I'm not as bad as the others

Question 16

The general guide to ethical decision-making which tries to create win-win results for all everyone affected by the decision is called the ______.

A) Golden Rule
B) four-way test
C) stakeholders' approach
D) discernment

Question 17

Matthew received a promotion after turning in an important project.Matthew did not tell his supervisor that the majority of the project was done by someone else.He really wanted the promotion and decided not to mention that someone else was responsible for the successful project.It appears Matthew is at the ______ of moral development.

A) preconventional level
B) conventional level
C) postconventional level
D) neoconventional level

Question 18

At the beginning of each school year,several workers in the office steal office supplies such as highlighters and staplers from the supply closet for their children.Jacob's son just entered first grade and Jacob plans to join the rest of the crowd by helping himself to some good supplies.It appears Jacob is at the ______ of moral development.

A) preconventional level
B) conventional level
C) postconventional level
D) neoconventional level

Question 19

People are more ______ when they believe they will not get caught.

A) ethical
B) accountable
C) sustainable
D) unethical

Question 20

Tanner is aware that many of his friends share unregistered software that is helpful in their jobs.One friend offered to give him a copy of the software.Tanner politely declined the offer and bought himself a registered copy of the software.It appears Tanner is at the ______ of moral development.

A) preconventional level
B) conventional level
C) postconventional level
D) neoconventional level

Question 21

______ are a basic application of a person's values.

A) Responsibilities
B) Authorities
C) Principles
D) Sustainabilities

Question 22

The stakeholders' approach tries to create ______ results for all stakeholders affected by the decision.

A) lose-lose
B) lose-win
C) win-win
D) win-lose

Question 23

______ is one type of organizational power,and it is based on the position that a person occupies in the organization,not on the person and their individual knowledge or skills.

A) Authority
B) Accountability
C) Sustainability
D) Responsibility

Question 24

When making a decision on how to discipline an employee,Peter asks himself how he would feel if someone made the decision about him.It appears Peter is using the ______ ethical approach.

A) Golden Rule
B) code of ethics
C) stakeholders' approach
D) discernment and advice

Question 25

______ are our basic concepts of good and bad,or right and wrong.

A) Principles
B) Norms
C) Responsibilities
D) Values

Question 26

The ______ factor can identify applicable laws or industry regulations that must be adhered to as part of the code of ethics.

A) compliance
B) responsibility
C) sustainability
D) accountability

Question 27

______ is the obligation to answer for something or someone; it is the duty to carry out an assignment to a satisfactory conclusion.

A) Accountability
B) Authority
C) Sustainability
D) Responsibility

Question 28

Most organizations today use a ______ to project the values and beliefs of the organization to their employees.

A) code of ethics
B) glass ceiling
C) mission statement
D) safety statement

Question 29

When an employee is given ______,the employee has to accept a position-based obligation to the organization to use those resources that the employee was given to help the organization meet its goals.

A) sustainability
B) authority
C) responsibility
D) accountability

Question 30

When making decisions about how to conduct performance appraisals,Bjorn always thinks about how he can get the employee to work harder in the next year and how he can help the employee reach the employee's goals for development.He also considers how both he and the employee can work together to best benefit the organization.It appears Bjorn is using the ______ ethical approach.

A) Golden Rule
B) four-way test
C) stakeholders' approach
D) code of ethics

Question 31

Carl was dealing with a difficult ethical problem.Unsure what to do,Carl asks Andrei his opinion about the situation.It appears Carl is using the ______ ethical approach.

A) Golden Rule
B) four-way test
C) stakeholders' approach
D) discernment and advice

Question 32

______ is the idea that everyone in an organization must be accountable for their own actions.

A) compliance
B) personal responsibility
C) principles
D) ethics

Question 33

A primary objective of a ______ is to define what the organization is about and make it clear that the organization is based on honesty and fairness.

A) vision statement
B) glass ceiling
C) mission statement
D) code of ethics

Question 34

______ in the organization is responsible for the ethical conduct of business.

A) No one
B) Managers
C) Everyone
D) Some

Question 35

Rebecca informed all her employees that their ethical decision-making would be covered during performance appraisals.In other words,Rebecca let everyone know that being ethical was a part of the job and they would be appraised on it.It appears Rebecca is using her _______ to try to create an ethical workplace.

A) authority
B) responsibility
C) accountability
D) doing the right thing

Question 36

______ is the personal duty to someone else (a higher level manager or the organization itself)to use organization resources effectively to complete an assignment.

A) Responsibility
B) Principles
C) Accountability
D) Authority

Question 37

Maxwell did not complete his assignment.When his boss asked him why,Maxwell replied that he did not consider the assignment to be part of his job.His boss pointed out that the assignment was in his job description.It appears Maxwell is shirking his ______ for the project.

A) authority
B) responsibility
C) accountability
D) doing the right thing

Question 38

______ is the right to give orders,enforce obedience,make decisions,and commit resources toward completing organizational goals.

A) Accountability
B) Responsibility
C) Sustainability
D) Authority

Question 39

When making decisions about how to conduct performance appraisals,Spencer always rereads the company's handbook so he can make sure he conducts the appraisal interviews fairly and in compliance with the organization's ethics policies.It appears Spencer is using the ______ ethical approach.

A) Golden Rule
B) code of ethics
C) stakeholders' approach
D) discernment and advice

Question 40

When making a difficult decision,Matthew considers whether his response is true and fair.He also asks himself if the response will build goodwill and be beneficial to all concerned.It appears Matthew is using the ______ ethical approach.

A) Golden Rule
B) four-way test
C) stakeholders' approach
D) discernment and advice

Question 41

______ is based on the belief that organizations have some responsibilities to society beyond that of making profits for the shareholders.

A) Sustainability
B) Corporate social responsibility
C) Accountability
D) Authority

Question 42

To be allowed to use the ______ given,the person must accept or assume responsibility.

A) accountability
B) authority
C) sustainability
D) value

Question 43

Women fill about ______% of the board seats at Fortune 500 public companies.

A) 9
B) 19
C) 29
D) 39

Question 44

Authority is a right to give orders,and ______ is an obligation to answer for those orders.

A) accountability
B) sustainability
C) principles
D) responsibility

Question 45

The ______ refers to the invisible barriers to advancement in business to women and minority employees.

A) sticky floor
B) ceiling fan
C) escalator
D) glass ceiling

Question 46

______ can be granted by the organization but responsibility has to be accepted by the party.

A) Ethics
B) Principles
C) Authority
D) Values

Question 47

A ______ is a payment meant to cause someone to make decisions that may help a person or an organization but do significant harm to other organizations or other stakeholders in the decision.

A) bequest
B) gift
C) bribe
D) present

Question 48

______ organizations like TOMS pursue a social mission and sustain their operations through commercial activities.

A) Hybrid
B) B Corp
C) CSR Corp
D) Charity

Question 49

______ is the concept that organizations have a duty to all societal stakeholders to operate in a manner that takes each of their needs into account.

A) Corporate social responsibility
B) Sustainability
C) Justification
D) Accountability

Question 50

Being ______ means going beyond legal and economic obligations to do the right things by acting in ways that benefit society.

A) socially responsible
B) ethical
C) savvy
D) perceptive

Question 51

Sydnie was concerned that her shipment would not reach her customers in time.To expedite the shipment,she paid a friend on the loading dock to prevent a truck from leaving until Sydnie could get to the truck with the package.It appears that Sydnie engaged in ______.

A) bribery
B) corrupt payments
C) discriminatory labor practices
D) unethical marketing practices

Question 52

The business case for ______ is based on the ability of the organization to help or harm various stakeholder groups and the ability of all stakeholder groups to help or harm the company.

A) accountability
B) corporate social responsibility
C) sustainability
D) values

Question 53

______ organizations like Etsy use the power of business to solve social and environmental problems.To be this type of organization,there are certain certification requirements.

A) Hybrid
B) B Corp
C) CSR Corp
D) Charity

Question 54

Concerned that her new office building would not meet new environmental standards,Sarah made large contributions to several prominent politicians in exchange for being permitted to continue with construction on the building.It appears that Sarah engaged in ______.

A) discriminatory labor practices
B) corrupt payments
C) discriminatory labor practices
D) unethical marketing practices

Question 55

The late actor Paul Newman started Newman's Own,a ______ organization,to sell products like salad dressing and give all the after-tax profits to charities.

A) hybrid
B) B Corp
C) CSR Corp
D) charity

Question 56

The number of workers over the age of ______ has increased by more than 75% in the past 20 years.

A) 40
B) 50
C) 75
D) 90

Question 57

______ is a right to give orders,and responsibility is an obligation to answer for those orders.

A) Accountability
B) Authority
C) Sustainability
D) Responsibility

Question 58

Being socially ______ has negative consequences,as it gives the company a negative reputation that leads to more difficulty in attracting customers,investors,and employees.

A) responsible
B) ethical
C) engaged
D) irresponsible

Question 59

______ refers to exploring the responsibilities of business and its role in society.

A) Corporate social responsibility
B) Justification
C) Sustainability
D) Accountability

Question 60

Acme Global has been selling a new widget,which it claims improves children's hand-eye coordination.It was revealed that the organization knew the widget did no such thing but decided not to fix the problem or withdraw the widget from the market.It appears Acme Global engaged in ______.

A) unethical marketing practices
B) corrupt payments
C) discriminatory labor practices
D) unethical environmental practices

Question 61

______ corporate social responsibility focuses on maximizing profits while obeying the law; it focuses on increasing sales and cutting costs to maximize returns to stockholders.

A) Federal
B) Local
C) Ceiling
D) Legal

Question 62

Performance evaluations of all managers should contain items relating to their ______ efforts,and in many cases part of their incentive compensation may be tied to those efforts.

A) responsibility
B) sustainability
C) principles
D) value

Question 63

To change organizational culture,any organizational sustainability training program must begin ______.

A) at the bottom, grassroots level
B) everywhere at once
C) at the top, with executives and managers
D) with middle management

Question 64

Courtlyn's company uses a local river for dumping.The company is aware that the chemical it dumps causes plant life in the river to die.However,the chemical is so new that no regulations have been written about it.It appears Courtlyn's company is at the ______ level of corporate social responsibility.

A) legal
B) ethical
C) benevolent
D) social

Question 65

Aileen leads a small ad hoc employee group called "Environment Matters" dedicated to increasing Acme Global's sustainability efforts.The group is very optimistic about reducing the carbon footprint of Acme Global by 20% in 5 years.However,the group is frequently told that the goal is too ambitious.What challenge to teaching employees about sustainability issues does Aileen appear to have encountered?

A) a lack of organizational resources
B) limitations to what the organization can accomplish
C) lack of knowledge and skills
D) unwillingness to learn and commit to change actions

Question 66

______ corporate social responsibility focuses on profitability and helping society through philanthropy.

A) Unethical
B) Malevolent
C) Benevolent
D) Stress

Question 67

Iris made a presentation to employees about how Acme Global can increase recycling.The program would cost money and mean that Acme Global would have less to spend on other projects.Her proposal was rejected because employees want to spend time and money on other projects.What challenge to teaching employees about sustainability issues does Iris appear to have encountered?

A) a lack of organizational resources
B) limitations to what the organization can accomplish
C) lack of knowledge and skills
D) unwillingness to learn and commit to change actions

Question 68

Aaron and Travis have been trained on Acme Global's new sustainability efforts.However,they have been doing their jobs a certain way for 10 years and do not see any reason to change.Which challenge to teaching employees about sustainability issues does Acme Global seem to have encountered?

A) a lack of organizational resources
B) limitations to what the organization can accomplish
C) lack of knowledge and skills
D) unwillingness to learn and commit to change actions

Question 69

______ is the process of accessing product designs that will take advantage of the current environmental situation and enhancing how well a company's products perform with renewable resources.

A) Sustainability
B) Accountability
C) Responsibility
D) Principles

Question 70

Sustainability goals and objectives tied to the company ______ are an essential part of the efforts to "green the company," and HR must play its part in these efforts.

A) strategy
B) value
C) authority
D) responsibility

Question 71

Acme Global works closely with safety inspectors to make sure that the organization is following all important safety standards.It also asks the safety inspectors to make suggestions for other things Acme Global can do to make its workplace safe.It appears Acme Global is reaching the ______ level of corporate social responsibility.

A) legal
B) ethical
C) benevolent
D) social

Question 72

In a(n)______ approach to corporate social responsibility,each issue requires analysis,risk-reward considerations,and determining how stakeholder relations affect the overall health of the corporation.

A) situational
B) overall
C) internal
D) motivational

Question 73

Acme Global would like to increase its commitment to sustainability,but to do so it would need to bring in personnel from outside the organization to make changes.Which challenge to teaching employees about sustainability issues does Acme Global appear to have encountered?

A) a lack of organizational resources
B) limitations to what the organization can accomplish
C) lack of knowledge and skills
D) unwillingness to learn and commit to change actions

Question 74

Acme Global provides all employees with 2 paid days "off" to volunteer at local charities.The employees enjoy the time to give back to the community and the charities appreciate the extra help.It appears Acme Global is reaching the ______ level of corporate social responsibility.

A) legal
B) ethical
C) benevolent
D) social

Question 75

Acme Global matches its employees' contributions to charities.In other words,if an employee gives $100 to a nonprofit organization,Acme Global gives $100 as well.It appears Acme Global is reaching the ______ level of corporate social responsibility.

A) legal
B) ethical
C) benevolent
D) social

Question 76

______ involves meeting the needs of the current generation without compromising the ability of future generations to meet their needs.

A) Accountability
B) Responsibility
C) Principles
D) Sustainability

Question 77

Philip Morris sells its cigarettes legally,but they are known to cause serious health problems.At which level of corporate social responsibility is Philip Morris most likely operating?

A) ethical
B) legal
C) neutral
D) benevolent

Question 78

There is evidence that more than ______ of customers are concerned with sustainability.?A.three fourths
B) one fourth
C) one half
D) one fifth

Question 79

Acme Global is careful to keep salaries competitive.The human resources departments checks what other organizations are paying and also considers how long an employee has been working for the organization when determining pay levels.Acme Global always pays more than minimum wage and is careful to make sure that wages are fair.It appears Acme Global is reaching the ______ level of corporate social responsibility.

A) legal
B) ethical
C) benevolent
D) social

Question 80

______ corporate social responsibility focuses on profitability and doing what is right,just,and fair.

A) Unethical
B) Ethical
C) Internal
D) Cultural