Deck 12: Organizational Change

Question 1

Which of the following approaches will aid in overcoming people's normal resistance to change?

A) Involving people throughout the organization in the change process
B) Communicating the problems inherent in the current situation
C) Giving people time to let go of the past and embrace the future
D) All of the above

Answer 1

D

Question 2

Six-sigma performs at the level of ________ perfection.

A) 99.97%
B) 99.997%
C) 99.9997%
D) 99.99997%

Answer 2

C

Question 3

Which of the following is NOT an element of Ott's notion of organizational culture?

A) Organizational culture is made up of such things as values, beliefs, assumptions, perceptions, behavioral norms, artifacts, and patterns of behavior
B) Organizational culture has a process of formally approving or prohibiting behaviors
C) Organizational culture is a socially constructed, unseen, and unobservable force behind organizational activities
D) Organizational culture is a unifying theme that provides meaning, direction, and mobilization for organization members

Answer 3

B

Question 4

Which of the following is NOT a possible limitation to implementing cultural change of an organization?

A) Cultural norms are deep-seated and may be quite resistant to change
B) Successful changes in an organization's culture typically occur over a long period of time
C) Different generations have different feelings towards change
D) Important ethical questions may arise as managers attempt to "manipulate" the norms and values of those in the organization

Question 5

Which of the following is NOT a phase of the change process?

A) Definition
B) Clarification
C) Action
D) Sustainability

Question 6

According to Golembiewski,OD philosophy includes which of the following values?

A) Responsibility only to oneself
B) Willingness to experiment
C) Closed communications
D) Private examination of conflicts

Question 7

Which of the following types of change takes place within an organization's existing framework?

A) Incremental change
B) Discontinuous change
C) Strategic change
D) Grassroots change

Question 8

SMART goals are:

A) Specific, meaningful, achievable, relevant, and timely
B) Specific, measurable, achievable, reachable, and timely
C) Specific, measurable, attainable, relevant, and timely
D) Specific, meaningful, attainable, reachable, and timely

Question 9

Work can be divided on the basis of:

A) Purpose
B) Process
C) Place
D) All of the above

Question 10

The ________ stage is the first stage in the change process.

A) Unfreezing
B) Freezing
C) Change
D) Refreezing

Question 11

Which of the following is NOT an OD strategy or technique used to help facilitate organizational change?

A) T-groups
B) Process consultation
C) Brainstorming
D) Survey feedback

Question 12

Which of the following types of change is initiated in times of crisis?

A) Crisis change
B) Organic change
C) Systematic change
D) Dramatic change

Question 13

Changes of this type are highly analytical,technical,and helps establish the momentum for change.

A) Incremental change
B) Discontinuous change
C) Strategic change
D) Crisis change

Question 14

________ takes place at the local or street level and involves middle-level and supervisory-level managers.

A) Incremental change
B) Discontinuous change
C) Strategic change
D) Grassroots change

Question 15

"The new system is easier to use" is an example of which type of force?

A) Restraining force
B) Driving force
C) Restrictive force
D) Motivating force

Question 16

This discipline focuses on the way in which we see the world.

A) Personal mastery
B) Shared vision
C) Mental models
D) Systems thinking

Question 17

Successful public managers hoping to lead change must:

A) Assess the organizations' environments and the need for change
B) Plan for change both strategically and pragmatically
C) Institutionalize the changes
D) All of the above

Question 18

Artifacts and creations of a culture include:

A) Values of an organization
B) Patterns of behavior that are taken for granted
C) An emphasis on problem solving
D) Day-to-day operating routines

Question 19

________ is what we describe when people ask us what ideas govern our actions.

A) Espoused theory
B) Theory-in-use
C) Spoken theory
D) Governing theory

Question 20

Creating a clear result-oriented vision in relation to discovered potential and in relation to questions of higher purpose describes which phase of the process of appreciative inquiry?

A) Discovery
B) Dream
C) Design
D) Destiny

Question 21

Changing an organization's culture does not change the behavior of the organization's employees.

Question 22

Discuss the ways in which people's normal resistance to change may be overcome.How might changes be implemented more successfully?

Question 23

The systems approach is seen as a way of ensuring attention to the "big picture."

Question 24

In order for comprehensive change to occur in any organization,attention must be given to both strategic change and grassroots change.

Question 25

OD is an approach to change in the organization based in the psychological sciences.

Question 26

OD represents a particular philosophy.According to Golemniewski (1972)what values are included in this philosophy?

Question 27

Action research models the importance of not involving organizational members in the change process.

Question 28

Explore the different efforts to conceptualize change and to suggest strategies for change.Discuss,providing relevant examples where appropriate.

Question 29

A manager who seeks organizational change by developing a dedication to the mission and values of the organization is an example of which of these themes:

A) Commitment to values
B) Dedication to public services
C) Pragmatic incrementalism
D) None of the above

Question 30

Appreciative inquiry focuses on emphasizing the strengths in an organization rather than its weaknesses or "deficits."

Question 31

Organic structures are highly formalized,specialized,standardized,and centralized.

Question 32

Incremental change is far more difficult for those in the organization than is discontinuous change.

Question 33

What is organizational culture? How is it created or formed? What does it consist of? Discuss,providing relevant examples where appropriate.

Question 34

Describe Latham's approach to behavior change.What are some limitations to instituting behavior change? Discuss,providing relevant examples where appropriate.

Question 35

During periods of relative calm public agencies are constantly changing.

Question 36

Compare and contrast the attributes needed by managers to effectively introduce change with what is needed to build great public organizations.

Question 37

Successful changes in an organization's culture typically occur over a short period of time.

Question 38

Force field analysis is a useful tool for evaluating a large number of interrelated forces and tracking their likely effects in the future.

Question 39

As long as our thinking is governed by habit,we will continue to re-create institutions as they have been.