Deck 13: Representing the Organization on the Outside

Question 1

The Office of Citizen Services and Innovative ________ helps governments at all levels choose the appropriate applications to meet their communication needs.

A) Communications
B) Technologies
C) Applications
D) Computing

Answer 1

B

Question 2

Which of the following is a way to prepare for a testimony before the legislature?

A) Be prepared to adjust to any last-minute developments
B) Don't practice with coworkers so you don't sound over-rehearsed
C) All of the above
D) None of the above

Answer 2

A

Question 3

Which of the following is NOT a way in which public agencies interact with elected officials in the legislature?

A) Legislators exercise "oversight" of agency activities
B) Public agencies provide helpful assistance in developing policies
C) The legislature defines the limits and boundaries of public agency activities
D) Public agencies make demands of legislators

Answer 3

D

Question 4

Texting and Twitter are examples of:

A) Wikis
B) Micro-blogging
C) RSS
D) Podcasts

Question 5

Which of the following types of media targets a particular group or "market segment?"

A) Television
B) Print media
C) Radio
D) Press conferences

Question 6

During presentations before the legislature,you should:

A) Take your time and thoroughly answer all questions
B) When necessary, reinforce other's testimony through repetition
C) Prepare a fact-based opening statement
D) All of the above

Question 7

Which of the following is NOT a level of organization,as formulated by Thompson?

A) Technical
B) Organizational
C) Managerial
D) Institutional

Question 8

Which of the following are methods of technologically based communication?

A) Micro blogging
B) Wikis
C) RSS
D) All of the above

Question 9

The best blogs provide the opportunity for:

A) Direct feedback
B) Formal discussion
C) Press releases
D) All of the above

Question 10

Which of the following is NOT a guideline that helps in developing more effective relationships with the legislature?

A) Establish trust and build confidence
B) Develop an agency protocol
C) Ensure constant inquiries
D) Understand the legislative process

Question 11

Which of the following levels of organization mediates between the technical group and top management?

A) Technical
B) Organizational
C) Managerial
D) Institutional

Question 12

One of the costs associated with citizen involvement includes:

A) Desensitizing people to emerging problems
B) Decreases the accountability of the public
C) Views expressed might not be representative of the majority
D) People are less likely to "buy in" to solutions

Question 13

Which of the following is a way to develop trust and build confidence with legislators?

A) Keep legislators informed of your activities
B) Offer advice promptly, accurately, and in a thoughtful manner
C) Help with legislative casework
D) All of the above

Question 14

What is the first step in implementing a new information technology?

A) Develop metrics to evaluate the success of the application
B) Clearly define the goals and objectives of the application
C) Compare results to your objectives
D) Engage citizens and address short term issues

Question 15

What technology might a public agency employ to create a "virtual" town meeting?

A) Cloud computing
B) Web cameras
C) Cell phones
D) None of the above

Question 16

The early use of technological applications by governments using the Internet were to:

A) Create a web presence
B) Provide interactive services
C) Receive input from the public
D) None of the above

Question 17

Which of the following types of technologically based communications methods can be used to answer questions about services,obtain input from citizens,and allow for citizen-to-citizen interaction?

A) Discussion forums
B) RSS
C) Podcast
D) Social networking

Question 18

When a service is rated high in terms of importance but low in terms of performance,this indicates that:

A) There is an opportunity for reallocating resources
B) Service improvements are required
C) Customers' expectations should be lowered
D) Resources are allocated appropriately

Question 19

Which of the following levels of organization is concerned with the relationship between the organization as a body and the wider social system of which it is a part?

A) Technical
B) Organizational
C) Managerial
D) Institutional

Question 20

Which of the following types of media should be used when you need to go into greater detail about the work you are doing?

A) Television
B) Print media
C) Radio
D) Press conferences

Question 21

Which of the following dimensions of collaboration includes reconciling individual and collective interests?

A) Governance dimension
B) Administration dimension
C) Autonomy dimension
D) Trust and reciprocity dimension

Question 22

Public administrators do not need to practice effective media relations.

Question 23

________________ is the activity public managers use when they want citizens to engage in joint problem solving and decision making.

A) Partnership
B) Dialogue
C) Delegation
D) None of the above

Question 24

Involving citizens in the development and implementation of public policy is an important concern for public administrators.

Question 25

Public distrust of government probably has decreased the attention that legislators pay to agency activities.

Question 26

When the public is empowered to determine the outcome of a policy that activity is called:

A) Control
B) Partnership
C) Delegation
D) None of the above

Question 27

Managers throughout public organizations today are unlikely to be called on to represent their organizations externally.

Question 28

Major developments in public policy are likely to occur through a difficult and convoluted process of bargaining and negotiation.

Question 29

Public managers at all levels are unlikely to be involved in external relations,so only need to develop skills required for them to manage the internal operations of their organizations.

Question 30

Explain Wikis,podcasts,and discussion forums.How can public agencies utilize these technologies? What type of communication is best for each technology? Discuss,providing relevant examples.

Question 31

Blogs should be used as another avenue for press releases.

Question 32

You are better off guessing about an answer in a formal presentation than giving an apology and a promise to find out the answer.

Question 33

The purpose of a ________ network is to help deal with a variety of ongoing and future problems.

A) Service implementation
B) Information diffusion
C) Problem solving
D) Community capacity building

Question 34

Compare and contrast the use of blogs and social networking as methods of technologically based communication.What are some advantages and disadvantages of each?

Question 35

The purpose of a ________ network is to fund the delivery of services to clients.

A) Service implementation
B) Information diffusion
C) Problem solving
D) Community capacity building

Question 36

Traditional mechanisms of governmental control are still workable and very appropriate.

Question 37

RSS provides another way of getting information out to the public in a quick and efficient manner.

Question 38

Discuss the role of public managers in the past,present,and future.How has their role changed over time?

Question 39

Discuss the relationships between public agencies and legislators.What are some guidelines to develop effective relationships?

Question 40

More active forms of citizen involvement include:

A) Community workshops
B) Leadership development
C) Referenda
D) All of the above

Question 41

Compare and contrast the different types of media.How should each type of media be used by public agencies? Discuss,providing relevant examples.

Question 42

What are networks? Why are they important in the delivery of services?