Deck 9: Understanding the Person

Question 1

A person's cultural beliefs and practices are different from yours.What should you do?

A) Judge the person by your standards.
B) Ask to care for other patients or residents.
C) Learn about the person's culture.
D) Tell the person what you believe.

Answer 1

Learn about the person's culture.

Question 2

Messages sent through facial expressions,gestures,posture,and body movements is:

A) Body language
B) Paraphrasing
C) Focusing
D) Holism

Answer 2

Body language

Question 3

A concept that considers the whole person is called:

A) Religion
B) Culture
C) Comatose
D) Holism

Answer 3

Holism

Question 4

Which is correct?

A) Calling a resident by his or her first name shows respect.
B) Calling a resident "sweetheart" promotes the person's dignity.
C) Calling patients and residents by their titles (Mr.,Mrs.,Ms.,or Dr.)promotes dignity and shows respect.
D) Calling a male resident "grandpa" shows respect and caring.

Question 5

Family and friends usually help meet the person's:

A) Physical needs.
B) Love and belonging needs
C) Self-actualization needs
D) Holism needs

Question 6

These statements are about the whole person.Which is correct?

A) The whole person has physical,social,psychological,and spiritual parts.
B) The parts can be separated.
C) Each part stands alone with no relation to the others.
D) The parts are independent of each other.

Question 7

Verbal communication uses:

A) Written or spoken words
B) Body language
C) Needs
D) Culture

Question 8

This branch of medicine is concerned with the growth,development,and care of children.

A) Pediatrics
B) Geriatrics
C) Obstetrics
D) Psychiatry

Question 9

You are going to help a resident with a shower.To meet the person's safety and security needs,you must do which of the following?

A) Tell the resident that taking a shower is required.
B) Offer to allow the resident to shower with his roommate.
C) Tell the resident that he will not be able to attend breakfast without having taken a shower.
D) Encourage the resident to take a shower.

Question 10

A person's cultural beliefs and practices are:

A) Included in the person's care plan.
B) Ordered by the doctor.
C) Not allowed in nursing centers.
D) Determined by the health care team.

Question 11

A person's religion is different from yours.What should you do?

A) Judge the person by your standards.
B) Ask to care for other patients or residents.
C) Learn about the person's religion.
D) Tell the person what you believe.

Question 12

According to Maslow,which basic needs must be met first?

A) Physical needs
B) Safety and security needs
C) Love and belonging needs
D) Self-esteem and self-actualization needs

Question 13

Which will improve a person's quality of life?

A) Encouraging the sick role
B) Changing the person's cultural beliefs and practices
C) Promoting the person's optimal level of functioning
D) Focusing on the person's disabilities

Question 14

Which is a physical need?

A) Oxygen
B) Money
C) Happiness
D) Love

Question 15

You can help a new resident feel safe and secure by:

A) Listening to the person's concerns
B) Keeping the person in his or her room
C) Asking direct questions
D) Asking visitors to leave the room

Question 16

A lost,absent,or impaired physical or mental function is:

A) An illness
B) A physical need
C) A medical problem
D) A disability

Question 17

Experiencing one's potential is:

A) Esteem
B) Self-esteem
C) Self-actualization
D) Holism

Question 18

Which is a common response to illness and disability?

A) Anger
B) Demanding behavior
C) Self-centered behavior
D) Withdrawal

Question 19

A nursing center resident wants to attend religious services in the center's chapel.What should you do?

A) Assist the person to the chapel.
B) Report the request to the nurse.
C) Check the person's care plan.
D) Ask why the person wants to attend.

Question 20

This branch of medicine is concerned with mental health disorders.

A) Pediatrics
B) Geriatrics
C) Obstetrics
D) Psychiatry

Question 21

You want to make sure that a patient understands what you said.You should:

A) Assume the person understands
B) Assume the person is confused and disoriented.
C) Respect the person's culture and religion.
D) Ask questions to see if the person understands.

Question 22

A resident cannot hear and has poor vision.You need to write messages to the person.You should:

A) Use your notepad
B) Use a black felt pen and white paper
C) Write small so that others nearby cannot read the messages
D) Use a computer

Question 23

Generally,persons needing complete care in nursing centers:

A) Know who and where they are,the year,and the time of day
B) Are recovering from an acute illness or surgery
C) Are very disabled and confused or disoriented
D) Need physical and occupational therapy

Question 24

Which statement about body language is correct?

A) It is difficult to know what someone means by observing her body language.
B) Patients and residents send messages through body language.
C) Body language is only expressed by the patient or resident.
D) Body language involves speech.

Question 25

A resident's bowel movement has a strong odor.You should:

A) Tell the person that the bowel movement smells
B) Ask what the person ate
C) Control your body language
D) Avoid eyes contact with the person

Question 26

A resident asks the same question many times.What should you do?

A) Be patient.
B) Say that you already answered the question.
C) Tell the person that you are answering again.
D) Report the person's behavior to the nurse.

Question 27

Which statement about body language is correct?

A) Your appearance sends messages.
B) Facial expressions mean the same thing in all cultures.
C) Maintaining eye contact is important in all cultures.
D) Controlling your body language is not an issue in the health care setting.

Question 28

A resident uses slang when he talks to you.You should:

A) Ask him not to use such words
B) Ask the nurse to speak to him
C) Avoid using slang words yourself
D) Ignore him when he uses such words

Question 29

A resident's eyes are wide open and the eyebrows are raised.The person's mouth is tense with the lips turned back.These facial expressions most likely mean:

A) Coldness
B) Fear
C) Disgust
D) Tiredness

Question 30

A patient turns her eyes away from you.Her face is flushed.These facial expressions most likely mean that she is:

A) Afraid
B) Angry
C) Surprised
D) Embarrassed

Question 31

Persons who need more time to recover than hospital care allows need:

A) Nursing center care
B) Subacute care or rehabilitation
C) Hospice care
D) Disability care

Question 32

Listening involves:

A) Focusing on the person's verbal and nonverbal communication
B) Using communication boards
C) Leaning back with your arms crossed
D) Using communication barriers

Question 33

Which conveys comfort,caring,and reassurance?

A) Body language
B) Gestures
C) Posture
D) Touch

Question 34

When caring for terminally ill persons,the goal is to promote:

A) Optimal level of functioning
B) Quality care to persons who are dying
C) Independent functioning
D) Exercise and activity

Question 35

Short-term nursing center residents:

A) Have birth defects
B) Have childhood injuries or diseases
C) Are recovering from fractures,acute illness,or surgery
D) Are dying

Question 36

Which shows that you are listening to a person?

A) Having good eye contact with the person
B) Leaning away from the person
C) Sitting with your arms crossed
D) Changing the subject

Question 37

To use touch correctly,you should:

A) Follow the person's care plan
B) Ask where the person wants to be touched
C) Ask how the person wants to be touched
D) Use both hands

Question 38

Persons needing respite care:

A) Are confused and disoriented
B) Have limited language and learning abilities
C) Are angry and withdrawn
D) Are admitted to nursing centers for short stays

Question 39

You ask a patient a question.You should:

A) Give the person time to process what you asked
B) Expect an answer right away
C) Ask the question in another way
D) Ask the question only once

Question 40

A resident cannot speak or read.To communicate with the person,you should:

A) Follow the person's care plan
B) Shout slowly and distinctly
C) Use sign language
D) Use body language

Question 41

Which is important when communicating with persons who are disabled?

A) Your attitude
B) The type of disability
C) When the disability occurred
D) How the disability occurred

Question 42

A resident's son is visiting.Which will protect the resident's privacy?

A) Allowing the resident's son to assist in giving the care
B) Asking the resident's son to leave while you give care.
C) Exposing the resident's body in front of her son.
D) Allowing the resident's son to read the resident's mail to her before she sees it.

Question 43

Which shows a lack of interest and caring?

A) Silence and touch
B) Open-ended questions
C) Clarifying
D) Failure to listen

Question 44

When speaking to a person who is disabled,you should do which of the following?

A) Protect the person's privacy.
B) Use the person's first name.
C) Move from one statement to the next with little time in between for the person to respond so that he or she knows you have not left him or her.
D) Do not maintain eye contact.

Question 45

When someone changes the subject,it usually means that the person is:

A) Angry
B) Embarrassed
C) Uncomfortable with the topic
D) Bored

Question 46

A resident is very upset about her lunch.Which communication technique can help the person gain control?

A) Paraphrasing
B) Silence
C) Clarifying
D) Focusing

Question 47

A person is in a coma.This means that the person:

A) Is confused and disoriented
B) Has lost,absent,or impaired physical or mental function
C) Cannot hear
D) Cannot respond to others

Question 48

You are caring for a person who is comatose.You should do the following except:

A) Knock before entering the person's room
B) Tell the person your name,the time,and the place every time you enter the room
C) Explain what you are going to do
D) Leave the room quietly without telling the person

Question 49

Which is a direct question?

A) "What do you want for lunch?"
B) "Why don't you want to eat?"
C) "Tell me that again,please."
D) "Tell me about your family."

Question 50

A patient says "I'm tired of waiting for my lunch.I want it now!" To paraphrase,you say:

A) "Why do you want your lunch now?"
B) "You want your lunch now."
C) "What do you want for lunch?"
D) "Could you tell me that again?"

Question 51

Which communication technique will give "yes" or "no" answers?

A) Paraphrasing
B) Direct questions
C) Focusing
D) Clarifying

Question 52

You should always assume that a person who is comatose can:

A) Hear
B) See
C) Touch
D) Speak

Question 53

Disabilities are acquired:

A) At birth
B) In childhood
C) In old age
D) Any time

Question 54

Which communication technique allows the person to decide what to talk about?

A) Paraphrasing
B) Direct questions
C) Open-ended questions
D) Focusing

Question 55

Which is a pat answer?

A) "Everything will be just fine."
B) "I'm sure this must be discouraging for you."
C) "Can you tell me what's wrong?"
D) "How does this make you feel?"

Question 56

Which is useful when a person is rambling?

A) Paraphrasing
B) Silence
C) Clarifying
D) Focusing

Question 57

A resident wants his meatloaf prepared a certain way.To clarify what the person is saying,you say:

A) "Can you tell me that again?"
B) "Do you want more pepper in it?"
C) "Why do you want it made that way?"
D) "Let's talk about the meatloaf on your plate."

Question 58

A person is in a wheelchair.When communicating with the person,you should:

A) Lean on the wheelchair
B) Pat the person on the head
C) Speak directly to the person
D) Look over the person's head

Question 59

You want to make sure that you understand a message.Which communication technique should you use?

A) Paraphrasing
B) Direct questions
C) Clarifying
D) Focusing

Question 60

You think that a visitor is tiring a patient.What should you do?

A) Ask the visitor to leave.
B) Report the observations to the nurse.
C) Allow the visitor privacy.
D) Ask the visitor to help you give care.

Question 61

In order to provide effective care,you must consider the whole person.

Question 62

Family and visitors:

A) Affect the person's quality of life
B) Visit in the afternoon and evening
C) Use effective communication techniques
D) Need a doctor's order to visit

Question 63

Family and visitors:

A) Are treated with respect
B) Share the person's cultural and religious beliefs
C) Help with the person's care
D) Are encouraged to stay in the room during care measures