Deck 4: Decisions and Processes

Question 1

Who are the primary users of ERP systems?

A) Sales, marketing, customer service
B) Accounting, finance, logistics, and production
C) Customers, resellers, partners, suppliers, and distributors
D) All of the above

Answer 1

B
Explanation: The primary users of ERP systems are accounting, finance, logistics, and production.

Question 2

Which component is a credit-management feature typically included?

A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components

Answer 2

A
Explanation: One of the best features of an accounting and finance component is its credit management feature.

Question 3

Which of the following describes an ERP system?

A) ERP systems provide a foundation for collaboration between departments
B) ERP systems enable people in different business areas to communicate
C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance
D) All of the above

Answer 3

D
Explanation: All of the above describe ERP systems.

Question 4

Who are the primary users of SCM systems?

A) Sales, marketing, customer service
B) Accounting, finance, logistics, and production
C) Customers, resellers, partners, suppliers, and distributors
D) All of the above

Question 5

Which of the following is not a vendor in the ERP market?

A) SAP
B) Oracle
C) Cisco
D) None of the above

Question 6

Which channels do ERP vendors need to build for access into the ERP system?

A) One channel for customers (B2B)
B) One channel for suppliers
C) One channel for partners
D) All of the above

Question 7

Which activities do human resource components perform?

A) Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
D) None of the above

Question 8

Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?

A) CRM
B) SCM
C) ERP
D) All of the above

Question 9

Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?

A) Accounting and finance components
B) Production and managerial management components
C) Human resource components
D) Production and materials management components

Question 10

What are several different types of software,which sit in the middle of and provide connectivity between two or more software applications?

A) Middleware
B) Enterprise application integration middleware
C) Automated business process
D) e-business infrastructure

Question 11

Which activities do accounting and finance components perform?

A) Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
D) None of the above

Question 12

Which application's primary business benefits include forecasting,planning,purchasing,material management,warehousing,inventory,and distribution?

A) CRM
B) SCM
C) ERP
D) All of the above

Question 13

Which of the following is not a core ERP component focusing on internal operations?

A) Accounting and finance
B) Production and materials management
C) Business intelligence
D) Human resources

Question 14

What are two of the primary features of e-business components?

A) E-procurement
B) E-logistics
C) E-procurement and e-logistics
D) None of the above

Question 15

Which activities do production and materials management components perform?

A) Track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
D) None of the above

Question 16

What represents a new approach to middleware by packaging together commonly used functionality,such as providing prebuilt links to popular enterprise applications,which reduces the time necessary to develop solutions that integrate applications from multiple vendors?

A) Middleware
B) Enterprise application integration middleware
C) Automated business process
D) e-business infrastructure

Question 17

Which of the following is an extended ERP component?

A) Business intelligence
B) E-business
C) Customer relationship management
D) All of the above

Question 18

Which application's primary business benefits include market demand,resource and capacity constraints,and real-time scheduling?

A) CRM
B) SCM
C) ERP
D) All of the above

Question 19

Which extended ERP component collects information used throughout an organization,organizes it,and applies analytical tools to assist managers with decisions?

A) Business intelligence
B) E-business
C) Customer relationship management
D) Supply chain management

Question 20

What is at the heart of any ERP system?

A) Information
B) Employees
C) Customers
D) Database

Question 21

Successful ERP projects share all of the following basic attributes except:

A) Overall fit
B) Custom made
C) Proper business analysis
D) Solid implementation plans

Question 22

Which application are employees most likely to use?

A) CRM
B) SCM
C) ERP
D) All of the above

Question 23

Failed ERP implementations have caused organizations to view an ERP as:

A) unnecessary.
B) impossible.
C) a necessary evil.
D) not desirable.

Question 24

One of the hidden costs associated with ERP implementation is:

A) The cost of buying the new hardware.
B) The cost of buying the new software.
C) The cost of training the employees.
D) None of the above

Question 25

The large toy manufacturer described in the book was unable to fulfill any of its Web orders less than a week before Christmas because:

A) There were no toys left in the warehouse.
B) There were no trucks available to deliver the toys.
C) It could not organize its basic order processing function.
D) There had been a huge snowstorm.

Question 26

The tracking of online training usage is a feature that is available in the:

A) Accounting and Finance ERP component.
B) Production and Materials Management ERP component
C) Human Resources ERP component
D) All of the above

Question 27

The extended ERP component that helps optimize the supply chain from acquisition of raw materials to receipt of finished goods by customers is the:

A) CRM component
B) SCM component
C) Business Intelligence component
D) E-business component

Question 28

Customers and suppliers now demand access to ERP information including:

A) order status
B) inventory levels
C) invoice reconciliation
D) All of the above.

Question 29

Product profitability analysis is a feature that is available in the:

A) Accounting and Finance ERP component
B) Production and Materials Management ERP component
C) Human Resources ERP component
D) All of the above

Question 30

CRM components include all of the following except:

A) contact centre.
B) sales force automation
C) marketing
D) purchasing

Question 31

Data warehouses are a popular extension to which ERP component?

A) Business intelligence
B) Customer relationship management
C) Supply chain management
D) E-business

Question 32

The development of a production schedule is a feature that is available in the:

A) Accounting and Finance ERP component
B) Production and Materials Management ERP component
C) Human Resources ERP component
D) None of the above

Question 33

The City of Winnipeg's ERP system integrated:

A) More than 5,000 diverse systems
B) More than 100 diverse systems
C) Fewer than 50 diverse systems
D) About 10 diverse systems

Question 34

E-business includes:

A) buying and selling
B) serving customers
C) collaborating with business partners
D) All of the above

Question 35

The major components of The City of Winnipeg's ERP system were:

A) Human Resources and Finance
B) Police and Fire
C) Public Works and Water
D) Transit and Waste

Question 36

Shell Canada's ERP system handles operations for:

A) Wells and mines
B) Processing plants
C) Oil trucks and gas pumps
D) All of the above

Question 37

The extended ERP component that provides an integrated view of the customer's relationship with the organization is the:

A) CRM component.
B) SCM component
C) Business Intelligence component
D) E-business component

Question 38

The newest and most exciting extended ERP component is the:

A) CRM component
B) SCM component
C) Business Intelligence component
D) E-business component

Question 39

Monitoring credit limit whenever a customer places a new order or sends in a payment is a function of the:

A) Accounting and Finance ERP component.
B) Production and Materials Management ERP component
C) Human Resources ERP component
D) All of the above

Question 40

Which of the following challenge(s)did The City of Winnipeg face prior to the implementation of its ERP system?

A) Inconsistent information and poor communication
B) Wasted purchasing power
C) Limited analytical capability
D) All of the above

Question 41

A well-fitting ERP has:

A) Some major process gaps and some minor ones.
B) No minor process gaps and very few major ones.
C) No major process gaps and very few minor ones.
D) Some major processing gaps but it can be tailored to fit.

Question 42

_________________ implies that an entity whether it is a government,corporation,organization,or individual has a responsibility to society.

A) Corporate responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT

Question 43

Successful companies normally spend up to _____ percent on a business analysis.

A) 10%
B) 50%
C) 75%
D) 90%

Question 44

________________ is a dimension of social responsibility that refers to the position a firm takes on social and political issues.

A) Corporate responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT

Question 45

_________________ are information systems that serve a single business unit,such as accounting.

A) Supply Chain Management
B) Functional systems
C) ERP
D) Legacy systems.

Question 46

Mobility and wireless capabilities are the tools of the virtual workforce and include all except:

A) GIS
B) Mobile commerce
C) Electronic tagging
D) Telematics

Question 47

The current impetus to innovate comes from the need to ____________________________.

A) to cut time while still creating a competitive advantage
B) to cut costs, while still destroying a competitive advantage
C) to cut costs, while still creating a competitive advantage
D) to increase costs, while still creating a competitive advantage

Question 48

Sustainable,or "green," IT describes the manufacture,management,use,and disposal of information technology in a way that minimizes damage to the environment,which is a critical part of a corporation's responsibility.

Question 49

Letting employees work from outside the office keeps cars off the road,plus the practice can _________________.

A) Foster employee retention
B) Boost worker productivity
C) Slash real estate costs
D) All of the above

Question 50

Innovation is the introduction of new equipment or methods.

Question 51

________________ is a management system that enables organizations to clarify their vision and strategy and translate them into action.

A) Legacy systems
B) Balanced scorecard
C) ERP
D) SCM

Question 52

___________________________ is a dimension of social responsibility that includes everything from hiring minority workers to making safe products.

A) Corporate responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT

Question 53

Buying an ERP system could be thought of in each of the following was except:

A) Off the rack
B) Off the rack and tailor to fit
C) Custom made
D) One size fits all

Question 54

What is the framework of dividing the resources of a computer into multiple execution environments?

A) Division
B) Telecommuting
C) Virtualization
D) Synergy

Question 55

________________________ describes the manufacture,management,use,and disposal of information technology in a way that minimizes damage to the environment,which is a critical part of a corporation's responsibility.

A) Corporate responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT

Question 56

Companies below had digitized islands and buildings in Seconds life's virtual world except:

A) Nestle
B) Adidas
C) Dell
D) Lego

Question 57

The six best practices of innovation include:

A) Reward risk takers and celebrate diversity.
B) buy more technology
C) adopt ERP systems
D) Look around and hire only practitioners

Question 58

Social responsibility is a dimension of social responsibility that refers to the position a firm takes on social and political issues.

Question 59

Legacy systems are:

A) Systems that can be easily integrated with ERP systems
B) Older computer technology that remains in use even though there are newer systems available
C) Systems that are used for purchasing and logistics
D) Older computer technology that is not longer in use and replaced with newer systems available.

Question 60

The current impetus to innovate comes from the need to increase costs,while still creating a competitive advantage.

Question 61

Enterprise resource planning ____________ all departments and functions through an organization into a single IT system so that employees can make enterprise-wide decisions by viewing enterprise-wide information on all business operations.

Question 62

Workers at Shell Canada's refineries find the new ERP system complex and difficult to search for information.

Question 63

_____________ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.

Question 64

When a user enters or updates information in one ERP module,it is immediately andally updated throughout the entire system.

Question 65

Virtualization is a framework of dividing the resources of a computer into multiple execution environments.

Question 66

E-logistics manage the transportation and storage of goods.

Question 67

In the past,departments made decisions independent of each other.

Question 68

ERP systems are not fundamentally ready for the external world of e-business.

Question 69

Production and materials management is a core ERP component.

Question 70

SCM,CRM,and ERP are all extended ERP components.

Question 71

Business intelligence is both a core and extended ERP component.

Question 72

Integration of SCM,CRM and ERP applications allows the unlocking of information to make it available to any user,anywhere,anytime.

Question 73

One of the primary reasons for ERPs explosive growth is that an ERP system is a logical solution to the many incompatible applications found in business today.

Question 74

Sustainable IT disposal refers to the safe disposal of IT assets at the end of their life cycles.

Question 75

Industry experts say the power consumption of data centres is decreasing every five years or so,making them one of the slowest-growing drags on energy in the nation.

Question 76

Oracle,SAP and Microsoft Dynamics are the biggest ERP vendors.

Question 77

The City of Winnipeg's ERP system could not provide for the development of applications such as competency management and career planning.

Question 78

Microsoft,Oracle,and PAS are the three leading ERP vendors.

Question 79

Shell Canada's ERP solution provides an integrated Web-based service order,invoicing,and payment submission system.

Question 80

Due to the City of Winnipeg's complexity,its new ERP system was unable to integrate the city's systems across all of its 14 departments.