Deck 9: Employee Development

Question 1

Most mentoring relationships develop informally as a result of interests or values shared by the mentor and protégé.

Answer 1

True
Explanation: A mentor is an experienced, productive senior employee who helps develop a less experienced employee (the protégé). Most mentoring relationships develop informally as a result of interests or values shared by the mentor and protégé.

Question 2

Tuition reimbursement refers to the practice of reimbursing the training costs when an employee leaves the organization during training.

Answer 2

False
Explanation: Tuition reimbursement refers to the practice of reimbursing employees' costs for college and university courses and degree programs.

Question 3

Job rotation helps employees gain an overall appreciation of the company's goals and also improves their problem-solving skills.

Answer 3

True
Explanation: Job rotation helps employees gain an overall appreciation of the company's goals, increases their understanding of different company functions, develops a network of contacts, and improves problem-solving and decision-making skills.

Question 4

The use of work experiences in training is higher than that in development.

Question 5

A lateral move occurs when an employee is given lesser responsibility than what she previously had.

Question 6

Job enlargement refers to adding challenges or new responsibilities to employees' current jobs.

Question 7

Career support provided by a mentor includes providing positive regard and acceptance.

Question 8

When an employee takes up a self-assessment test, he or she identifies the needs that are realistic to develop.

Question 9

Training focuses on improving employees' performance in their current jobs, while development prepares them for other positions in the company.

Question 10

The Myers-Briggs Type Indicator is a training tool used by managers to improve interpersonal communication within teams.

Question 11

Psychological success is determined through the signals an employee receives from the company rather than it being self-determined.

Question 12

An employee with a protean career relies largely on his manager to guide him in his career.

Question 13

Formal education programs include off-site and on-site programs designed specifically for the company's employees.

Question 14

Assessment refers to the acquisition of knowledge, skills, and behaviors that improve an employee's ability to meet changes in job requirements.

Question 15

Employees on sabbatical often receive full pay or benefits.

Question 16

An in-basket is a simulation of the administrative tasks of the manager's job.

Question 17

In the career management process, the company's responsibility during goal settings is to identify resources an employee needs to reach the goals.

Question 18

Transfers typically involve an increase in job responsibilities and compensation.

Question 19

Assessment centers are primarily used to identify employees' technical skills.

Question 20

"Boundaryless" means that careers may involve identifying more with a job or profession than with the present employer.

Question 21

The acquisition of knowledge, skills, and behaviors that improve an employee's ability to meet changes in job requirements and in client and customer demands is called _____.

A)development
B)formal training
C)job evaluation
D)knowledge management
E)job specification

Question 22

_____ career patterns involve a lifelong commitment to a field or specialization.

A)Nonlinear
B)Boundaryless
C)Spiral
D)Flexible
E)Expert

Question 23

Which of the following is true of different career patterns?

A)An expert career pattern involves a lifelong commitment to a field or specialization.
B)A traditional career pattern involves movement across many disciplines.
C)Career patterns involving movement across disciplines are on the decline.
D)A traditional career pattern does not follow any hierarchy.
E)A spiral career pattern involves limited movement across fields or occupations.

Question 24

Which of the following is true of a boundaryless career pattern?

A)This pattern is on the decline and is likely to disappear soon.
B)It largely consists of expert career patterns that involve years of specialization.
C)It does not encourage movement across fields or different occupations.
D)It is influenced by personal or family demands.
E)It involves identifying more with the employer than with the job.

Question 25

Which of the following statements is true of psychological success?

A)Psychological success limits achievement to work-related goals.
B)Psychological success is determined primarily by the signals a company gives to its employees.
C)Promotion and salary increase are prime factors that determine psychological success.
D)Psychological success is the greater focus of those pursuing protean careers.
E)Factors such as family and good health are not a part of psychological success.

Question 26

Which of the following is true of a protean career?

A)It focuses primarily on external rewards offered by an organization.
B)Managers play the central role in guiding employees with protean careers.
C)Psychological success plays a small role in protean careers.
D)It is based on employees' self-direction.
E)It has very little implication on employee development.

Question 27

Career patterns involving movement across specializations or disciplines are called _____ career patterns.

A)linear
B)spiral
C)expert
D)traditional
E)specialized

Question 28

Succession planning ensures that top-level managerial talent is available.

Question 29

The _____ identifies employees' preferences for working in different types of environments.

A)Strong-Campbell Interest Inventory
B)Big Five Locater
C)Attribute Hierarchy Model
D)Myers-Briggs Type Indicator
E)Self-Directed Search

Question 30

Training is different from development, in that:

A)development focuses on the present, while training focuses on the future.
B)training considers an employee's work experience more than development does.
C)development aims to prepare employees for changes, while training prepares them for current jobs.
D)participation in training is voluntary, while that in development is required.
E)unlike development, training considers requirements of jobs that do not exist as yet.

Question 31

Which of the following is the first step in the development planning system?

A)Reality check
B)Self-assessment
C)Goal setting
D)Action planning
E)Employee appraisal

Question 32

The _____ is used to retain and motivate employees by identifying and meeting their development needs.

A)talent management system
B)development planning system
C)knowledge management system
D)information management system
E)client management system

Question 33

Which of the following psychological tests helps employees identify their occupational and job preferences?

A)Myers-Briggs Type Indicator
B)Big-Five Locater
C)Dissociative Experiences Scale
D)Strong-Campbell Interest Inventory
E)Rorschach test

Question 34

The glass ceiling is likely caused by lack of access to training programs, appropriate developmental job experiences, and developmental relationships (such as mentoring).

Question 35

A sponsorship is a part of career support that a mentor provides to his or her protégé.

Question 36

Which of the following is true of training and development?

A)Training primarily prepares employees for future positions and jobs that do not exist as yet.
B)As training becomes more strategic, the distinction between training and development will become clearer.
C)Development focuses primarily on helping employees' performance in their current jobs.
D)Development is critical for talent management, particularly for those with leadership potential.
E)Employees rely on training to improve the skills required for jobs in other places.

Question 37

Which of the following best describes traditional careers?

A)They are boundaryless.
B)They follow a nonlinear path.
C)They consist of movements that follow a spiral pattern.
D)They consist of career moves across different fields.
E)They consist of a series of steps in a linear hierarchy.

Question 38

The 9-box grid is used to compare employees within one department, function, division, or the entire company.

Question 39

Which of the following statements about training is correct?

A)It prepares employees primarily for changes in job requirements.
B)Participation in training programs is voluntary.
C)It increases an employee's ability to move into jobs that do not yet exist.
D)It makes very little use of the employees' work experiences.
E)It focuses on employees' future jobs.

Question 40

Despite no gender differences in access to job experiences involving transitions or creating change, male managers receive significantly more assignments involving high levels of responsibility than female managers of similar ability and managerial level.

Question 41

The items in the Myer-Briggs Type Inventory that focus on individuals' preferences for energy will score the individuals based on _____.

A)judging versus perception
B)thinking versus feeling
C)introversion versus extroversion
D)sensing versus intuition
E)internal versus external locus of control

Question 42

_____ refers to the process of employees developing short- and long-term development objectives.

A)Succession planning
B)Self-assessment
C)Reality check
D)Goal setting
E)Action planning

Question 43

According to the Myers-Briggs Type Inventory, individuals who are _____ tend to be serious, quiet, practical, orderly, and logical.

A)introverted, intuitive, feeling, and perceiving (INFPs)
B)introverted, sensing, thinking, and judging (ISTJs)
C)extroverted, intuitive, feeling, and perceiving (ENFPs)
D)extroverted, sensing, thinking, and perceiving (ESTPs)
E)extroverted, sensing, feeling, and perceiving (ESFPs)

Question 44

The items in the Myer-Briggs Type Inventory that focus on individuals' preferences for information gathering will score the individuals based on _____.

A)judging versus perception
B)thinking versus feeling
C)introversion versus extroversion
D)sensing versus intuition
E)internal versus external locus of control

Question 45

IsaK Corp. is an event management company. In order to allot tasks that are more compatible with the personality of individual employees, it conducts a test that rates them on the scales of introversion or extroversion; sensing or intuition; judging or perceiving; thinking or feeling. Which of the following tests is IsaK using to assess employees?

A)The Strong-Campbell Interest Inventory
B)The Rorschach inkblot test
C)The Big Five Personality Test
D)The Myers-Briggs Type Inventory
E)The Eysenck Personality Questionnaire

Question 46

During the self-assessment step in the career management process, an employee:

A)forms a timetable to reach his or her goals.
B)identifies the opportunities and needs to improve.
C)identifies what needs are realistic to develop.
D)identifies goal and method to determine goal progress.
E)ensures that his or her goal is specific, measureable, and attainable.

Question 47

_____ involve lectures by business experts, adventure learning, and meetings with customers.

A)Personality tests
B)Action plans
C)Focus interviews
D)Formal education programs
E)Reality checks

Question 48

When an employee is in the self-assessment step, the company's responsibility is to:

A)communicate where the employee fits in the plans of the company.
B)ensure that the goal is specific and measurable.
C)provide appraisal information to identify strengths and weaknesses.
D)identify resources to help employees reach their goals.
E)conduct performance evaluation.

Question 49

Which of the following happens during goal-setting in the career management process?

A)Employees identify the steps and timetable to reach their goals.
B)Companies identify the resources that employees need to reach their goals.
C)Companies provide assessment information to identify interests and values of the employees.
D)Companies ensure that employees' goals are specific and measurable.
E)Employees identify opportunities and needs to improve.

Question 50

The _____ is based on a theory that emphasizes that we have a fundamental personality type that shapes and influences how we understand the world, process information, and socialize.

A)Strong-Campbell Interest Inventory
B)Myers-Briggs Type Inventory
C)Big Five Personality Test
D)Rorschach inkblot test
E)Eysenck Personality Questionnaire

Question 51

In a career management process, when employees identify the steps and a timetable to reach their goals, the company must:

A)provide assessment information to identify interests and values.
B)communicate performance evaluation.
C)identify resources needed by employees to reach their goals.
D)commit to help employees reach their goals.
E)ensure that the goals are specific, relevant, and timely.

Question 52

The items in the Myer-Briggs Type Inventory that focus on individuals' preferences for lifestyle will score the individuals based on _____.

A)judging versus perception
B)thinking versus feeling
C)introversion versus extroversion
D)sensing versus intuition
E)internal versus external locus of control

Question 53

Which of the following tests can be used to determine the personality type that best suits an employee out of the 16 personality types available?

A)The Strong-Campbell Interest Inventory
B)The Myers-Briggs Type Inventory
C)The Big Five Personality Test
D)The Rorschach inkblot test
E)The Eysenck Personality Questionnaire

Question 54

Which of the following is true of a typical assessment center?

A)It has one rater who is responsible for assessing all employees' performances.
B)It is usually an on-site location where people can be assessed while at work.
C)It is primarily used to check if an employee has the basic technical skills required for a job.
D)Usually a single comprehensive test is conducted that tests employees on different skills.
E)Multiple assessors evaluate performance on a number of exercises.

Question 55

A company communicates performance evaluation to its employees during the _____ step in the career management process.

A)succession planning
B)self-assessment
C)reality check
D)goal setting
E)action planning

Question 56

_____ involves collecting information and providing feedback to employees about their behavior, communication style, or skills.

A)Assessment
B)Job specification
C)Job description
D)Negotiation
E)Reimbursement

Question 57

_____ refers to the information employees receive about how the company evaluates their skills and knowledge and where they fit into the company's plans.

A)Job specification
B)Reality check
C)Job description
D)Action plan
E)Self-report

Question 58

Which of the following assessments is based on Carl Jung's personality type theory?

A)The Strong-Campbell Interest Inventory
B)The Myers-Briggs Type Inventory
C)The Big Five personality test
D)The Rorschach inkblot test
E)The Eysenck Personality Questionnaire

Question 59

Selena uses the Myers-Briggs Type Inventory to assess her personality type. If she scores highest in introversion, intuition, thinking, and perceiving, her personality type would be _____.

A)IIPT
B)INTP
C)NIFP
D)NTJP
E)FNJP

Question 60

Which of the following occurs during reality check in the career management process?

A)Employees identify the steps and a timetable required to reach their goals.
B)Companies ensure that employees' goals are attainable and relevant.
C)Companies communicate where employees fit in long-range plans of the company.
D)Companies provide employees information on their strengths and weaknesses.
E)Employees identify opportunities and needs to improve.

Question 61

Which of the following is true of employees' movements across an organization?

A)A transfer always includes a raise in pay and position.
B)A promotion usually does not include a raise in pay or responsibility.
C)A transfer usually includes an increase in responsibility and authority.
D)A promotion usually occurs across different departments of the organization.
E)A downward move may involve a move to another position at the same level.

Question 62

A(n)_____ is a simulation of the administrative tasks of the manager's job.

A)leaderless group discussion
B)in-basket
C)role-play
D)interview
E)focus-group discussion

Question 63

A leave of absence from the company for personal reflection, renewal, and skill development is called a(n)_____.

A)externship
B)apprenticeship
C)internship
D)retirement
E)sabbatical

Question 64

In a(n)_____, a team of five to seven employees is assigned a problem and must work together to solve it within a certain time period.

A)interview
B)in-basket simulation
C)role-play
D)focused interview
E)leaderless group discussion

Question 65

Which of the following is an exercise used in assessment centers where employees answer questions about their work, personal experiences, and skill strengths and weaknesses?

A)A leaderless group discussion
B)An in-basket simulation
C)A role-play
D)An interview
E)A focus-group discussion

Question 66

In _____, employees' behaviors or skills are evaluated not only by subordinates but by their peers, customers, bosses, and by themselves.

A)paired comparisons systems
B)intrinsic feedback systems
C)360-degree feedback systems
D)upward feedback systems
E)mentor feedback systems

Question 67

Which of the following would be most appropriate to help employees understand the situations that managers face and the decisions that they have to make?

A)Interviews
B)Leaderless group discussions
C)Focus group discussions
D)Personality tests
E)Role-plays

Question 68

_____ are advancements into positions with greater challenges, more responsibility, and more authority than in the previous job.

A)Sabbaticals
B)Internships
C)Externships
D)Promotions
E)Transfers

Question 69

Dev, a team leader, manages a team of project leads. He conducts an exercise for his subordinates; they are asked to pick documents that resemble those found on his desk and decide how they would respond to them. This exercise is an example of a(n)_____.

A)focus group discussion
B)role-play
C)interview
D)in-basket
E)leaderless group discussion

Question 70

A lateral demotion involves a:

A)raise in responsibility without a change in position.
B)raise in responsibility without a change in authority.
C)movement to higher position in a different area.
D)movement to a lower position for cross-functional experience.
E)movement to another position at the same level.

Question 71

_____ refers to participants taking the part of a manager or other employee.

A)Focus group discussion
B)Role-play
C)Interview
D)Job enlargement
E)Leaderless group discussion

Question 72

The movement of an employee to a different job assignment in a different area of the company is known as a(n)_____.

A)internship
B)promotion
C)transfer
D)externship
E)sabbatical

Question 73

_____ refer to the relationships, problems, demands, tasks, and other features that employees face in their jobs.

A)Job specifications
B)Job evaluations
C)Job designs
D)Job redesigns
E)Job experiences

Question 74

Which of the following is true about how job experiences affect development?

A)Job experiences that are seen as negative stressors challenge employees to stimulate learning.
B)Job challenges viewed as positive stressors create high levels of harmful stress for employees.
C)All job demands, including obstacles, are related to learning.
D)Obstacles and job demands related to creating change are more likely to lead to negative stress.
E)The closer the previous job experience is to a new job, the greater the learning.

Question 75

_____ gives employees a series of job assignments in various functional areas of the company or movement among jobs in a single functional area or department.

A)Job enlargement
B)Job design
C)Job evaluation
D)Job rotation
E)Job specification

Question 76

Which of the following tests is used to determine if employees can get along with others and their tolerance for ambiguity?

A)Cognitive ability test
B)Technical skills test
C)Personality test
D)Interest test
E)Aptitude test

Question 77

Which of the following practices best helps employees gain an overall appreciation of the company's goals?

A)Job rotation
B)Job analysis
C)Job designing
D)Job evaluation
E)Job specification

Question 78

The process through which an organization gets information on how well an employee is doing his or her job is known as _____.

A)job analysis
B)performance appraisal
C)job evaluation
D)job performance
E)talent management

Question 79

Which of the following is true of job rotations?

A)A long-term perspective may be created of problems and solutions.
B)Productivity losses may be experienced by the department that is gaining an employee.
C)Frequent rotation may result in employee satisfaction and motivation.
D)Employees develop functional specialties when they are rotated frequently.
E)Employees who are rotated frequently receive more challenging assignments.

Question 80

_____ is a performance appraisal process for managers that is based on subordinates' evaluations.

A)Mentor feedback
B)Peer feedback
C)360-degree feedback
D)Upward feedback
E)Intrinsic feedback