Deck 8: Training and On-Boarding

Question 1

Member companies of a PET contribute time,money,and expertise to designing training,and they also contribute employees to teach courses.

Answer 1

True

Question 2

If training is ill-conceived,poorly planned,or inadequately executed,then it is likely to be ineffective and a waste of precious resources.

Answer 2

True

Question 3

Transfer of training refers to the extent to which competencies learned in training can be applied on the job.

Answer 3

True

Question 4

The most effective way to raise a trainee's motivation is by providing an interesting training environment.

Question 5

At the level of the organization,training is a key enabler of e-commerce.

Question 6

To be most effective,skill learning should include four essential ingredients:
(1)planning,(2)implementation,(3)monitoring,and (4)feedback.

Question 7

Goal theory is founded on the premise that an individual's conscious goals or intentions regulate her or his behavior.

Question 8

Retraining current workers for new jobs is more cost effective than firing them and hiring new ones.

Question 9

During the early stages of learning,the trainer should be available to oversee the trainee's practice directly.

Question 10

Training consists of planned programs designed to improve performance at the individual,group,and/or organizational levels.

Question 11

Organizations that provide online training have a distinct advantage when competing for talented employees.

Question 12

If team members have opposite or conflicting goals,the efficiency of the total unit is likely to be energized.

Question 13

Organizations sometimes place too much emphasis on the techniques and methods of training and not enough on first defining what the employee should learn in relation to desired job behaviors.

Question 14

Hypothesis testing has demonstrated repeatedly that training has an overall positive effect on job-related behaviors or performance.

Question 15

Evidence indicates that for the same amount of practice,learning is better when practice is repetitive rather than massed.

Question 16

Feedback affects individual,but not group performance.

Question 17

Behavior modeling tends to increase when the model is rewarded for behavior and when the rewards are things the model would like to have.

Question 18

Fewer than half of all organizations even try to measure the value of training,and fewer still calculate the return in monetary terms.

Question 19

It is easier to learn and remember factual material when it is meaningful to the trainee.

Question 20

To maximize trainee's identification with a model,the model should be similar to the trainee in gender and race,and ideally older.

Question 21

Increasing an individual's employability outside the company simultaneously increases his/her job security and desire to stay with the current employer is known as the:

A) training paradox.
B) Pygmalion effect.
C) distributed practice.
D) massed practice.

Question 22

Major challenges that companies and institutions face with regard to training include which of the following?

A) hyper-competition
B) need to maintain a high level of talent
C) collaboration across organizational and geographic boundaries
D) All of the above

Question 23

What is the purpose of the assessment phase of training?

A) To design the environment in which to achieve the objectives of the training program.
B) To define what it is the employee should learn in relation to desired job behaviors.
C) To choose methods and techniques carefully and deliver them systematically.
D) To establish indicators of success training,as well as on the job.

Question 24

The time and money expended for training will increase in the future for all of the following reasons EXCEPT:

A) undereducated youth will be needed for entry-level jobs.
B) a power shift away from the customer.
C) transfer of mission-critical knowledge to those who remain will become a top priority.
D) underutilized minorities will be entering the workforce.

Question 25

To evaluate training,you must systematically document the outcomes of the training in terms of how trainees actually behave back on their jobs and the relevance of that behavior to the objectives of the organization.

Question 26

The level of training needs analysis that focuses on identifying whether training supports the company's strategic direction is called _____ analysis.

A) individual
B) environmental
C) operations
D) organization

Question 27

The presentation of text,graphics,video,audio,or animation in digitized form for the purpose of building job-relevant knowledge and skill is:

A) TDI.
B) PET.
C) IDP.
D) FPO.

Question 28

Orientation is often just a superficial indoctrination into company philosophy,policies,and rules; sometimes it includes the presentation of an employee handbook and a quick tour of the office or plant.

Question 29

_____ are behaviors acquired through informal learning that are useful for effective performance.

A) Tacit skills
B) Technical skills
C) Interpersonal skills
D) Analytical skills

Question 30

One of the characteristics of the most effective training practices is:

A) training starts at the bottom of the organization.
B) training is part of the corporate culture.
C) training is evaluated by checking participant reactions.
D) little time is spent assessing training needs.

Question 31

The careful matching of company and employee expectations during the first year can result in positive job attitudes and high standards,which then can be reinforced in new and more demanding jobs.

Question 32

To improve orientation,you need candid,comprehensive feedback from everyone involved in the program.

Question 33

The post-training appraisal of performance should not be done sooner than one year following the training so that the trainees have an opportunity to put into practice what they have learned.

Question 34

At the _______ level,we may choose to examine issues such as what types of training yield positive outcomes for organizations and trainees (i.e.what works).

A) resource
B) structure
C) macro
D) micro

Question 35

Managers of effective work groups tend to monitor the performance of their team members regularly,and they provide frequent feedback to them.

Question 36

Individual skills are a necessary,but not a sufficient,condition for effective team performance.

Question 37

The three phases of the training process include all of the following EXCEPT:

A) evaluation phase.
B) assessment phase.
C) generalization phase.
D) training and development phase.

Question 38

To choose the training method that best fits a given situation,first define carefully the resources you have available.

Question 39

Trainees learn more when simulation games convey course material actively rather than passively.

Question 40

The worst mistake a company can make is to layoff the new employee after orientation.

Question 41

Which of the following is an example of the simulation method of training?

A) Job rotation
B) Orientation
C) Correspondence courses
D) In-basket

Question 42

Training can be classified in which of the following ways?

A) Information presentation
B) Simulation methods
C) On-the-job training methods
D) All of the above

Question 43

A systematic approach to team training should include:

A) conducting a team training analysis.
B) developing objectives that address task and team work skills.
C) design exercises and events based on objectives.
D) All of the above.

Question 44

In evaluating training programs,it is important to distinguish _____ from data-collection methods.

A) targets of evaluation
B) organizational payoffs
C) cost-benefit analysis
D) individual participation

Question 45

Which of the following is NOT provided to team members by guided-team correction?

A) Reviewing team events
B) Identifying errors and exchanging feedback
C) Developing plans for the future
D) Analyzing master coordination of team tasks

Question 46

Most of the research evidence on the length of a practice session indicates that for the same amount of practice,learning is better when practice is:

A) accumulated.
B) massed.
C) aggregated.
D) distributed.

Question 47

The level of training needs analysis that attempts to identify the content of the training is _____ analysis.

A) operations
B) individual
C) environmental
D) organizational

Question 48

In the context of training,research suggests that we do all of the following in attempting to maximize trainees' identification with a model EXCEPT:

A) the model should be similar to the observer in age,gender,and race.
B) rank the behaviors to be modeled in a sequence from most to least difficult.
C) portray the behaviors to be modeled clearly and in detail.
D) have several models portray the behaviors,not just one.

Question 49

_____ provides exposure to and practice with other teammates' tasks,roles,and responsibilities in an effort to increase shared understanding and knowledge among team members.

A) Team-coordination training
B) Evaluation training
C) Cross-training
D) Guided-team correction

Question 50

_____ focuses on teamwork skills that facilitate information exchange,cooperation,and coordination of job-related behaviors.

A) Cross-training
B) Team-coordination training
C) Demographic analysis
D) Guided team self-correction

Question 51

When skill learning is compared to learning facts,they contain all of the following same ingredients EXCEPT:

A) goal setting.
B) behavior modeling.
C) practice.
D) feedback.

Question 52

_____ refers to the material that is rich in association for the trainees and is therefore easily understood by them.

A) Meaningfulness
B) Pygmalion effect
C) Orientation
D) Training paradox

Question 53

Which of the following is an example of an on-the-job training method?

A) Intelligent tutoring
B) Role playing
C) Understudy assignments
D) Case method

Question 54

Regardless of which specific training method is chosen,it should attempt to all of the following EXCEPT:

A) motivate the employee to evaluate the effectiveness of the training.
B) provide opportunities for practice.
C) structure material from simple to complex.
D) provide feedback and reinforcement.

Question 55

_____ analysis is helpful in determining the special needs of a particular group,such as older workers,women,or managers at different levels.

A) Individual
B) Operations
C) Demographic
D) Organization

Question 56

When trainees are given the opportunity to practice far beyond the point where they have performed a task correctly several times,the task becomes "second nature" and is:

A) repetitive.
B) overlearned.
C) boring.
D) irrelevant.

Question 57

The phenomenon of the self-fulfilling prophecy is known as the _____ effect.

A) butterfly
B) Hawthorne
C) Pygmalion
D) goal-setting

Question 58

Training that results in ______ is costly because of the cost of training (which proved to be useless)and the cost of hampered performance.

A) applicability of training
B) simulation of training
C) negative transfer of training
D) reinforcement of training

Question 59

Which theory is founded on the premise that an individual's intentions regulate his/her behavior?

A) Attribution theory
B) Grounded theory
C) Correspondent inference theory
D) Goal theory

Question 60

An employee must have an opportunity to practice what he/she is learning when developing a(n):

A) new skill.
B) organizational program.
C) job analysis.
D) training objective.

Question 61

Describe the training paradox?

Question 62

What are the factors that determine effective training?

Question 63

Learning to function as a contributing member of the corporate "family" is termed:

A) socialization.
B) orientation.
C) action learning.
D) distributed practice.

Question 64

"Over time,people become uneducated,and therefore incompetent,to perform at a level they once performed at adequately." This is referred to as the:

A) PET.
B) training paradox.
C) Paul principle.
D) Pygmalion effect.

Question 65

New employees need specific information in all of the following except:

A) Company standards,expectations,history,goals,politics,and language
B) Social behavior
C) Technical aspects of the job
D) All of the above

Question 66

Describe the three typical problems that face new employees.

Question 67

At least once a year,review the orientation program to determine if it is _____ and to identify future improvements.

A) interesting to participants
B) cost effective
C) in compliance with state laws
D) meeting its objectives

Question 68

The worst mistake a company can do is ignore a new employee after:

A) Orientation
B) Interviewing
C) Their first meeting
D) Their one year anniversary

Question 69

The impact of training on _____ is the most significant,but most difficult,effect to demonstrate.

A) trainee self-esteem
B) organizational results
C) demographics
D) action learning

Question 70

Describe some of the major challenges that companies and institutions will face in training.

Question 71

A well-designed new-employee orientation will facilitate:

A) interdepartmental commerce.
B) the training paradox.
C) socialization.
D) organizational analysis.

Question 72

Why is it important to provide trainees with an overview of the material to be presented during the training?

Question 73

Familiarization with and adaptation to a situation or an environment is:

A) distributed practice.
B) massed practice.
C) orientation.
D) action learning.

Question 74

What are the four characteristics that distinguish companies with the most effective training practices?

Question 75

_____ are often used to help talented executives who are in trouble because of behavioral style deficiencies,or to help them lead critical transitions,such as having to lead a major change effort.

A) Psychologists
B) External coaches
C) Hypnotists
D) Administrative consultants

Question 76

At the individual level,what two personality characteristics are important determinants of motivation to learn?

Question 77

What are the drawbacks of using gaming approaches in orientation programs?

Question 78

Employee orientation programs should avoid all but which of the following?

A) Mickey Mouse assignments
B) Emphasis on paperwork
C) Detailed outline of emergency procedures
D) Suffocation

Question 79

What are the minimal conditions needed for effective learning to take place?

Question 80

Write a short note on feedback.