Deck 13: Training and Development

Question 1

Team learning has to do with discovering a shared picture of the future that will foster genuine commitment and enrollment,rather than just compliance.

Answer 1

False

Question 2

Modifying a job may be the best solution to a productivity problem.

Answer 2

True

Question 3

__________ prepares individuals for the future.It focuses on learning and personal development.

A) Orientation
B) Training
C) Development
D) Both B and C are correct.

Answer 3

C

Question 4

Motivation is influenced by the beliefs and perceptions of the trainee.

Question 5

The college assimilation program (CHAP)used by National Semiconductor has all of the following objectives except:

A) To ease the transition from school to work
B) To accelerate productivity
C) To encourage teamwork
D) All of the above are correct.

Question 6

Employee turnover is generally low during the break-in period.

Question 7

One of the primary criticisms of games concerns the tendency of many participants to look for the key to winning the game instead of concentrating on making good decisions

Question 8

If the trainee is to learn,the superior must protect the trainee from mistakes by ensuring that he or she has too little authority to make decisions.

Question 9

The case method of training uses a written description of a real-life decision-making situation.

Question 10

Needs assessment is a process that is used to determine if,and what type of,training is needed.

Question 11

An orientation program is an attempt to send clear messages and provide accurate information about __________.

A) the company culture
B) the job
C) expectations
D) All of the above are correct.

Question 12

There is extensive research proving the effectiveness of outdoor-oriented training programs.

Question 13

Orientation goals include all of the following except:

A) To reduce anxiety.
B) To reduce turnover.
C) To expedite employee placement on the line.
D) To develop realistic expectations.

Question 14

All jobs,whether new or established,have established objectives.

Question 15

A good orientation program can help make the first days of a new job a positive experience.

Question 16

Multimedia technology lets trainees retrieve information when they want it and in the way that makes the most sense to them.

Question 17

Specific goals lead to lower output than vague goals,such as "Do your best."

Question 18

___________ introduces new employees to the organization and to his or her new tasks,managers,and work groups.

A) Orientation
B) Training
C) Development
D) Both A and B are correct.

Question 19

By observing,asking,and listening,a manager or HR specialist is actually conducting a performance analysis.

Question 20

Simpler tasks,such as word processing or filing,are learned efficiently by cognitive techniques.

Question 21

When members of a team suspend their assumptions and take up a "think together" mode that embraces the collective good and eschews self-interest,it is a phenomenon called _______________.

A) conversation
B) dialogue
C) discussion
D) conversion

Question 22

Behavioral psychologists have demonstrated that people learn best with immediate _______________.

A) punishment for inappropriate behavior
B) reinforcement of appropriate behavior
C) peer pressure
D) financial rewards

Question 23

The needs assessment involves analyzing:

A) The organization's needs
B) The knowledge,skill,and ability needed to perform the job
C) The jobholder's needs
D) All of the choices are correct.

Question 24

______________ involves the determination of who needs training and their readiness for training.

A) Training analysis.
B) Organizational analysis.
C) People analysis.
D) Task analysis.

Question 25

______________ involves examining a firm's mission,resources,and goals to determine if training can be used to improve the firm's success,growth,and strategy.

A) Training analysis.
B) Organizational analysis.
C) People analysis.
D) Task analysis.

Question 26

Which of the following is considered an older profession?

A) Religion
B) Law
C) Prison
D) Military

Question 27

During the final phase of a well-designed and systematic orientation program,the employee is assigned to:

A) A mentor
B) Training sessions
C) A work team
D) The job

Question 28

__________ is,in short,an attempt to improve current or future performance.

A) Orientation
B) Training
C) Performance enhancement
D) Both A and B are correct.

Question 29

_______________ is required to assimilate what has been learned,to accept it,to internalize it,and to build confidence in it.

A) Repetition
B) Reinforcement
C) Time
D) Group discussion

Question 30

Needs assessment usually involves all of the following except:

A) a training analysis.
B) an organizational analysis.
C) a people analysis.
D) a task analysis.

Question 31

The goal of _________ examines the question did the trainees learn skills or acquire knowledge or abilities during the training?

A) training validity
B) transfer validity
C) intraorganizational validity
D) interorganizational validity

Question 32

According to the book,"The Fifth Discipline," which of the following disciplines is the one upon which all the others are based?

A) Team Learning
B) Shared Vision
C) Mental Models
D) Systems Thinking

Question 33

All of the following represent the philosophy espoused in Peter Senge's landmark book,"The Fifth Discipline," except:

A) Trainers are the driving force behind any successful organization
B) Teams are the core performance units in organizations
C) Leadership occurs at many levels in an organization
D) Championship of human values in the workplace

Question 34

All of the following are important goals of training except:

A) Skills validity
B) Transfer validity
C) Intra-organizational validity
D) Inter-organizational validity

Question 35

The goal of _________ examines the question is the job performance of a new group of trainees in the same organization that developed the program comparable to the job performance of the original training group(s)?

A) training validity
B) transfer validity
C) intraorganizational validity
D) interorganizational validity

Question 36

The goal of _________ examines the question did the knowledge,skills,or abilities learned in training lead to improved performance on the job?

A) training validity
B) transfer validity
C) intraorganizational validity
D) interorganizational validity

Question 37

All of the following can be obstacles that result in behavioral discrepancies except:

A) Time
B) Equipment
C) Training
D) People

Question 38

______________ involves the identification of the tasks,knowledge,skill,and behaviors that should be included in a training program.

A) Training analysis.
B) Organizational analysis.
C) People analysis.
D) Task analysis.

Question 39

The goal of _________ examines the question can a training program that has been validated in one organization be used successfully in another firm?

A) training validity
B) transfer validity
C) intraorganizational validity
D) interorganizational validity

Question 40

____________ is a process that is used to determine if and what type of training is necessary.

A) Needs assessment
B) Organizational assessment
C) People assessment
D) Task assessment

Question 41

_______________ is a cross between the case method and an attitude development program.

A) Role-playing
B) The in-basket technique
C) The incident method
D) On-the-job training

Question 42

Management games emphasize development of _______________ skills.

A) interpersonal
B) problem-solving
C) creative thinking
D) All of the choices are correct.

Question 43

The most frequently used training method is for a trainer to ________ and involve the trainee in a discussion of the material to be learned.

A) use interaction modeling
B) give a lecture
C) use a simulation
D) do a role-play

Question 44

___________ are deeply ingrained assumptions,generalizations,or images that influence how we understand the world and how we choose to respond to various situations we face.

A) Shared visions
B) Mental models
C) Systems models
D) Team models

Question 45

Deciding on a training and/or development approach is done by weighing all of the following criteria except:

A) The number of training courses to be developed
B) The availability of development materials
C) The instructor's capabilities
D) The employees' learning efficiency

Question 46

Behavior modeling is also called ________________.

A) interaction modeling
B) imitating models
C) behavioral interaction training
D) Both A and B are correct.

Question 47

Which of the following is not one of the four steps in the job instruction training (JIT)method?

A) Preparation
B) Presentation
C) Praise
D) Performance tryout

Question 48

With the in-basket method,the trainee is analyzed and critiqued on all of the following except:

A) The number of decisions made in the time allotted
B) The quality of the decisions
C) The behavior the trainee exhibited during the process
D) The priorities chosen for decision making

Question 49

When just the bare outlines of a problem are given initially,and the students are assigned a role in which to view the incident,what training method is most likely being used?

A) Case
B) Incident
C) Critical incident
D) Role-play

Question 50

Advocates of rotation and transfer contend that this approach:

A) Broadens the manager's background
B) Accelerates the promotion of highly competent individuals
C) Introduces new ideas to the organization
D) All of the choices are correct.

Question 51

Management development should be planned because it requires all of the following except:

A) Systematic diagnosis
B) Development of a program
C) Mobilization of resources
D) Bottom-up support

Question 52

In the ________ method of training,just the bare outlines of a problem are given initially,and the students are assigned a role in which to view the incident.

A) Case
B) Incident
C) Critical incident
D) Role-play

Question 53

Leadership,teamwork,and risk-taking are top-priority items in _______________ programs.

A) behavior modeling
B) management games
C) outdoor-oriented
D) on-the-job training

Question 54

One of the best and most frequently used methods of training new managers is _______________.

A) transfers and rotation
B) transitory anticipatory experiences
C) coaching and rotation
D) coaching and counseling

Question 55

The techniques of the humanist approach to development (associated with Carl Rogers)include all of the following except:

A) Self-assessment
B) Behavior modeling
C) Visualization
D) Guided reflection

Question 56

Research suggests that the most popular off-the-job training methods include all of the following except:

A) Lecture-discussion
B) Programmed instruction
C) Self-paced home study
D) Computer-assisted instruction

Question 57

The last step when using the JIT approach to training is _______________.

A) performance tryout
B) follow-up
C) performance testing
D) end of employee supervision

Question 58

One approach to systematic on-the-job training is the JIT system developed during World War II.In this context JIT is short for ___________.

A) just in time
B) job instruction training
C) job instructional technique
D) just incase training

Question 59

The trainer using the case method must guard against _______________.

A) dominating the discussion
B) permitting a few people to dominate the discussion
C) leading the discussion toward his or her preferred solution
D) All of the above are correct.

Question 60

The most widely used method of training is _______________.

A) On-line training
B) Seminars
C) Classroom instruction
D) On-the-job training

Question 61

Is the use of reinforcers effectively bribing employees to perform?

Question 62

According to Locke's thesis,__________ goals result in higher levels of performance if these goals are accepted by the individual.

A) moderate unconscious
B) harder unconscious
C) moderate conscious
D) harder conscious

Question 63

There are four steps in the process of behavior modeling.What are they?

Question 64

Behavior modification is individual learning through _______________.

A) reinforcement
B) repetition
C) observation
D) feedback

Question 65

Arguments against goal setting or against becoming too enthusiastic about it include:

A) Goal setting is rather complex and difficult to sustain.
B) Goal setting works well for simple jobs but not for complete jobs.
C) Goal setting encourages game playing.
D) All of the above are correct.

Question 66

What are the three major target areas of development techniques?

Question 67

What is the advantage of keeping training as close to the reality of the job as possible?

Question 68

Why should learning methods used be as varied as possible?

Question 69

One approach to management training is to provide transitory anticipatory experiences.Explain how this approach works.

Question 70

E.A.Locke proposed that an individual's _______________ goals and intentions are the primary determinants of behavior.

A) subconscious
B) mandated
C) conscious
D) reinforced

Question 71

Some people consider punishment a poor approach to learning for all the following reasons except:

A) Administering punishment negatively reinforces poor management behavior.
B) The results of punishment are not as predictable as those of reward.
C) The effects of punishment are less permanent than those of reward.
D) Punishment is frequently accompanied by negative attitudes toward the administrator of the punishment as well as toward the activity that led to the punishment.

Question 72

There are five key steps in goal setting.The first is diagnosis.What are the other four?

Question 73

According to Thorndike's classic law of effect,of several responses to the same situation,those that are accompanied or closely followed by _________ will be more likely to recur and those which are accompanied or closely followed by ________ will be less likely to occur.

A) reinforcement;punishment
B) reinforcement;nonreinforcement
C) punishment;reinforcement
D) consequence;no consequence

Question 74

What criticism does using operating managers as trainers overcome?

Question 75

Which of the following is not one of the three types of criteria for evaluating training?

A) Internal
B) External
C) Cost
D) Participants' reaction

Question 76

___________ criteria are related more to the ultimate purpose of the program.

A) Internal
B) External
C) Locke
D) Both A and C are correct.

Question 77

Three questions need to be asked to determine if a situation is a "can't do" or "won't do." The first question is,"Does the person know what to do?" What are the remaining two questions?

Question 78

Whether the employee learned the facts or guidelines covered in the program would be considered a ________ criteria for evaluating training?

A) internal
B) external
C) Skinner
D) Both B and C are correct.

Question 79

What is Thorndike's classic law of effect?

Question 80

A behaviorist,told that an employee is not performing well,would probably ask,"_____________?"

A) How has the task impacted the employee's self-esteem
B) What specific behaviors led to this conclusion
C) What motivates the employee
D) All of the above are correct.