Deck 8: Team Dynamics

Question 1

All teams are groups,but some types of groups are not teams.

Answer 1

True

Question 2

Informal groups exist primarily to complete tasks for the organization that management doesn't know about.

Answer 2

False

Question 3

Employees in a department are considered a team only when they directly interact and coordinate work activities with each other.

Answer 3

True

Question 4

Brooks's law states that,"whatever can go wrong in groups will,so one should be prepared for it."

Question 5

Social identity theory partly explains why people join informal groups.

Question 6

Our desire for informal groups is mostly influenced by our drive to defend.

Question 7

All teams exist to fulfill some purpose,either for the organization or for its members.

Question 8

Employees are more motivated in teams because they are accountable to fellow team members,who also monitor their performance.

Question 9

Some informal groups exist primarily to satisfy the drive to bond.

Question 10

Under stressful or dangerous conditions,people are more likely to stay together than disperse,even when the other people are strangers.

Question 11

Teams are groups of two or more people who have equal influence over each other regarding the team's goals and means of achieving those goals.

Question 12

Teams are groups with some degree of task interdependence and a common objective.

Question 13

All groups are teams,but some types of teams are not groups.

Question 14

Social loafing is more common among people with collectivist values.

Question 15

Teams typically provide better customer service.

Question 16

Task forces are temporary groups that typically investigate a particular problem and disband when the decision is made.

Question 17

Team members are held together by their interdependence and need for collaboration to achieve common goals.

Question 18

Organizational behaviour scholars have concluded that employees always work better in teams than alone.

Question 19

Social loafing is least common in situations where team members work alone towards a common output.

Question 20

Process losses are the resources expended to develop and maintain an effective team.

Question 21

Forming,storming,and norming are the three main levels of task interdependence.

Question 22

Teams are well suited when complex work can be divided into more specialized roles.

Question 23

Students experience pooled interdependence when they are lined up at the laser printers trying to get their assignments done just before a class deadline.

Question 24

The optimal team size exists when the team is as small as possible,yet has enough people to accomplish the task.

Question 25

Two important elements of the team's environment are the team's size and composition.

Question 26

Brooks's law is also called the "mythical man-month."

Question 27

The three elements of team design include communication systems,organizational environment,and reward systems.

Question 28

The higher the level of task interdependence,the greater the need for individuals working alone than together in teams.

Question 29

Teams are best suited for tasks with low interdependence among team members.

Question 30

Team effectiveness refers to how well a team accomplishes its objectives for the organization,even if this undermines the team's ability to survive for future tasks.

Question 31

A team's effectiveness is partly measured by how well its members' needs are fulfilled.

Question 32

Office layout and other physical space characteristics influence the team's ability to accomplish tasks.

Question 33

Tasks that are simple but poorly structured are best for teams rather than individuals working alone.

Question 34

Teams are generally more effective when the task is complex and lacks definition.

Question 35

Forming smaller teams and measuring individual rather than team performance tends to increase the likelihood of social loafing.

Question 36

In Canada and other Western countries,team members work together more effectively when they are rewarded only for team,not individual,performance.

Question 37

Reciprocal interdependence is the highest level of task interdependence in organizations.

Question 38

Companies can minimize social loafing by dividing the team's work into distinct units and assigning those unique tasks to each team member.

Question 39

Reward systems,information technologies,and physical layout are three elements of the organizational and team environment.

Question 40

Companies with the best team dynamics are more likely to have team-based rewards and encourage interaction among team members.

Question 41

During the adjourning stage of team development,team members shift their attention away from relationships and instead focus mainly on completing the task.

Question 42

One benefit of team building is that it doesn't affect the team development process.

Question 43

Some team-building interventions clarify the team's performance goals and increase the team's motivation to accomplish these goals.

Question 44

Diverse teams take longer to work through the stages of team development than do heterogeneous teams.

Question 45

One advantage of team building activities is that they can be used as general solutions to general team problems.

Question 46

The longer team members work together,the better they develop common mental models to help them complete the work together.

Question 47

Norms are the informal rules and standards established by a team to regulate the behaviour of its members.

Question 48

The norming stage of team development is marked by interpersonal conflict as team members compete for leadership and other positions on the team.

Question 49

Communicating,comforting and conflict resolution are task related characteristics of effective team members.

Question 50

Teams develop their first real sense of cohesion during the norming stage of team development.

Question 51

Diverse teams have fault lines that may split the team into subgroups along gender,ethnic or other dimensions.

Question 52

In effective teams,each member must possess the full set of competencies to perform the team's entire task alone.

Question 53

The forming,storming,and norming model of team development is different from the team development experiences that most students report in their team projects.

Question 54

The five most frequently mentioned characteristics of effective team members are: Communicating,comforting,conflict resolution,coordinating,and cooperating.

Question 55

Team activities such as paintball and obstacle courses are forms of team building that attempts to help team members build trust and open communication.

Question 56

Diverse teams tend to be more effective than homogeneous teams on simple tasks requiring a high degree of cooperation and coordination.

Question 57

Team building interventions often fail because they are offered as a three-day jump-start rather than an ongoing process.

Question 58

Team members typically hold one or more formal roles in the team as well as roles that they informally fulfill at various times.

Question 59

Team roles are typically negotiated among team members.

Question 60

In effective teams,members must be motivated and able to work together,as well as contribute to the team's task.

Question 61

One way to change team norms in existing teams is to explicitly discuss the counterproductive norms with team members using persuasive communication strategies.

Question 62

Knowledge-based trust develops over time.

Question 63

When highly cohesive teams have norms that conflict with organizational goals team performance is reduced.

Question 64

Team members rarely conform to team norms unless other team members apply reinforcement or punishment.

Question 65

Team norms usually remain the same even when the group is disbanded and replaced with people with different values and experiences.

Question 66

Knowledge-based trust is based on the belief that the other party will deliver its promises because punishments would be applied if they fail to deliver those promises.

Question 67

The only way to alter team norms is to disband the group.

Question 68

Diversity among team members tends to undermine cohesion.

Question 69

Highly cohesive teams invariably perform organizational objectives better than teams with moderate or low cohesiveness.

Question 70

Calculus-based trust is the best form of trust to have in virtual teams.

Question 71

Identification-based trust is the most robust or sturdy form of trust in work relationships.

Question 72

To maximize cohesiveness,the team should be as small as possible without jeopardizing its ability to accomplish the task.

Question 73

The trust that new team members feel towards their team mates is fragile and easily weakened.

Question 74

Critical events,such as a colleague's serious injury,may alter team norms.

Question 75

Cohesiveness tends to be higher in teams where the office design facilitates communication among team members.

Question 76

Calculus-based trust is based on the belief that the other party will deliver its promises because punishments would be applied if they fail to deliver those promises.

Question 77

Team cohesiveness increases when entry into the group is very difficult and humiliates the new team member.

Question 78

When people join teams,they usually begin with a very low level of trust in the other team members.

Question 79

Trust occurs when we have positive expectations about another party's intentions and actions toward us in situations involving vulnerability.

Question 80

Team cohesiveness decreases with increase interaction,because there are more chances for conflicts to emerge.