Deck 7: Nonverbal Communication Skills

Question 1

The theory that suggests that we interact with others by adapting to what others are doing is called

A) interaction adaptation theory.
B) interactional synchrony.
C) nonverbal adaptation theory.
D) synchronic adaptation theory.

Answer 1

A

Question 2

In response to your request to borrow a sweater,your roommate says "yes," but frowns while speaking.Your conclusion that your roommate is not happy about lending you the sweater is based on which quality of nonverbal communication?

A) Nonverbal communication is the primary way we communicate feelings and attitudes.
B) Nonverbal cues accent and complement emotional messages.
C) Nonverbal messages are usually more believable than verbal messages.
D) Nonverbal cues repeat and regulate verbal messages.

Answer 2

C

Question 3

When we mirror the posture or behaviour of others,we are displaying

A) nonverbal interaction theory.
B) interaction adaptation theory.
C) interactional synchrony.
D) synchronic adaptation theory.

Answer 3

C

Question 4

Which of the following statements is NOT true?

A) Nonverbal messages are difficult to fake.
B) Nonverbal communication is usually more believable than verbal communication.
C) Nonverbal messages are always consistent with verbal messages.
D) Actions speak louder than words.

Question 5

When you respond to a request only by shaking your head up and down,you are illustrating that nonverbal cues collaborate with verbal cues in what way?

A) Nonverbal cues repeat verbal messages.
B) Nonverbal cues contradict verbal messages.
C) Nonverbal cues regulate our participation in verbal exchanges.
D) Nonverbal cues substitute for verbal messages.

Question 6

When we interact,on what do we base our feelings and emotional responses?

A) on what the other person says
B) on what the other person means
C) on what the other person does
D) on what the perception check conveys

Question 7

Nonverbal communication is defined as

A) the accompaniment to a verbal message that contradicts or complements it.
B) messages that help control the interaction between people.
C) behaviour other than written or spoken language that creates meaning for someone.
D) messages that satisfy a personal need.

Question 8

Which of the following is NOT one of the ways nonverbal cues help us manage verbal messages?

A) Nonverbal cues can substitute for verbal messages.
B) Nonverbal cues can repeat or reinforce verbal messages.
C) Nonverbal cues can contradict verbal messages.
D) Nonverbal cues can reorganize verbal messages.

Question 9

The main channel we use to communicate our feelings and attitudes toward others is

A) nonverbal communication.
B) kinesics.
C) personal space.
D) adaptors.

Question 10

The face,hands,and feet have been identified as

A) key sources of nonverbal leakage cues.
B) the most effective means of sending messages nonverbally.
C) the most effective means of interpreting nonverbal messages.
D) the primary way we communicate our feelings and attitudes.

Question 11

When we respond to the nonverbal communication cues of the people around us,we are demonstrating which theory?

A) interactional synchrony
B) nonverbal interaction theory
C) interaction adaptation theory
D) synchronic adaptation theory

Question 12

In response to your mother's question,"Where are the car keys?" you point to the hall table and say,"Over there." You are illustrating which relationship of verbal and nonverbal cues?

A) Nonverbal cues repeat and reinforce verbal messages.
B) Nonverbal cues substitute for verbal messages.
C) Nonverbal cues regulate our participation in verbal exchanges.
D) Nonverbal cues contradict verbal messages.

Question 13

When you tell a job interviewer that you are pleased for the opportunity to interview,and at the same time you are smiling,practising direct eye contact,and maintaining a firm handshake,you are demonstrating what about nonverbal communication?

A) Nonverbal cues augment the emotional meaning of messages.
B) Nonverbal cues contradict verbal messages.
C) Nonverbal cues regulate our participation in verbal exchanges.
D) Nonverbal cues substitute for verbal messages.

Question 14

Nonverbal cues work with verbal cues to help us

A) control verbal messages and restrict their emotional meaning.
B) control verbal messages and enable their emotional meaning to be made clear.
C) replace verbal messages and provide entirely their emotional meaning.
D) manage verbal messages and augment their emotional meaning.

Question 15

We begin to draw conclusions about a stranger within the first _________ of an interaction.

A) four minutes
B) thirty seconds
C) fraction of a second
D) minute

Question 16

We make judgments about strangers within _________ of meeting them.

A) four minutes
B) thirty seconds
C) a fraction of a second
D) one minute

Question 17

When you use eye contact,raise your eyebrows,and open your mouth and your friend stops talking so that you can speak,you are demonstrating what about nonverbal cues?

A) Nonverbal cues repeat and reinforce verbal messages.
B) Nonverbal cues contradict verbal messages.
C) Nonverbal cues regulate our participation in verbal exchanges.
D) Nonverbal cues substitute for verbal messages.

Question 18

You grimace when telling about your visit to the dentist.You are illustrating what about nonverbal communication?

A) Nonverbal cues contradict verbal messages.
B) Nonverbal cues substitute for verbal messages.
C) Nonverbal cues regulate our participation in verbal exchanges.
D) Nonverbal cues add to the emotional meaning of messages.

Question 19

Which of the following is NOT a cue that helps us discern when a person is lying?

A) greater time lag in response to a question
B) higher pitch in voice
C) increased shifts in posture
D) increased eye contact

Question 20

Behaviour other than written or spoken language that creates meaning for someone is

A) immediacy.
B) affect display.
C) adaptors.
D) nonverbal communication.

Question 21

When you indicate by the space between your hands how large a fish you caught,you are using

A) an illustrator.
B) an adaptor.
C) a regulator.
D) an effect display.

Question 22

The laughter that you display when telling a funny story or the tears that flow when you relate the details of a sad movie are examples of which nonverbal behaviour?

A) regulators
B) illustrators
C) affect displays
D) emblems

Question 23

Using posture and body orientation to be seen by others indicates which stage of courtship behaviour?

A) appeals to invitation
B) preening behaviour
C) positional cues
D) courtship readiness

Question 24

You are unsure if your husband is happy or disappointed with his birthday gift.What is being demonstrated about nonverbal messages?

A) Nonverbal messages are continuous.
B) Nonverbal messages are often ambiguous.
C) Nonverbal cues are multichannelled.
D) Nonverbal interpretation is culture-based.

Question 25

An illustrator is

A) a behaviour that helps you adapt to an environment.
B) a behaviour that has specific meaning in a given culture.
C) an expression of emotion.
D) a cue that contradicts, accents, or complements a verbal message.

Question 26

The secret handshake you and your childhood friends used is an example of

A) an illustrator.
B) an emblem.
C) an affect display.
D) a regulator.

Question 27

The first record of using sign language to communicate dates back to

A) 400 BC.
B) 400.
C) 1840.
D) 1940.

Question 28

People we label as "warm" are likely to act in what way toward their communication partners in comparison to people we label as "cold"?

A) Face partner directly, make more direct eye contact, fidget less.
B) Make less eye contact, face partner directly, fidget more.
C) Make less eye contact, smile less, fidget more.
D) Turn away from partner, make more direct eye contact, fidget less.

Question 29

While a sentence has a specific beginning and an end,a nonverbal message is

A) multichannelled.
B) often ambiguous.
C) continuous.
D) culture-based.

Question 30

Nonverbal behaviours that communicate emotions are

A) regulators.
B) emblems.
C) illustrators.
D) affect displays.

Question 31

Sucking in the stomach and standing up straight indicates which stage of courtship behaviour?

A) appeals to invitation
B) preening behaviour
C) positional cues
D) courtship readiness

Question 32

Albert Mehrabian found that an open body and arm position,a forward lean,and a more relaxed posture communicate

A) willingness to continue communication.
B) receptiveness and responsiveness.
C) attempts to persuade.
D) liking.

Question 33

Kinesics is the study of

A) facial expressions.
B) human movement and gestures.
C) vocal cues.
D) eye contact.

Question 34

When we manipulate our appearance because we are attracted to someone,we are in the stage of

A) appeals to invitation.
B) preening behaviour.
C) courtship readiness.
D) positional cues.

Question 35

The more intimate a relationship,the more we depend on the nonverbal cues of our partners.This illustrates which of the qualities of nonverbal communication?

A) Nonverbal communication is the primary way we communicate feelings and attitudes.
B) Nonverbal communication plays a major role in interpersonal relationships.
C) Nonverbal messages are usually more believable than verbal messages.
D) Nonverbal messages are continuous.

Question 36

Close proximity,open body positions,and eye contact,used to signal our interest,indicate which stage of courtship behaviour?

A) preening behaviour
B) courtship readiness
C) positional cues
D) appeals to invitation

Question 37

Saying that nonverbal messages are often ambiguous means that

A) nonverbal messages do not have a specific beginning and an end.
B) we perceive nonverbal messages from a variety of sources.
C) the meaning of the nonverbal message may be known only to the person displaying it.
D) there is no cross-cultural dictionary of nonverbal meaning.

Question 38

You prefer to sit very close to individuals when you are visiting; however,your Asian friend prefers to allow more space between you.This is illustrating that nonverbal messages are

A) multichannelled.
B) ambiguous.
C) culture-based.
D) continuous.

Question 39

We are more likely to use nonverbal cues than verbal cues to signal

A) positive feelings for another person.
B) negative feelings for another person.
C) requests of another person.
D) adaptation to another person.

Question 40

An emblem is

A) a cue that provides meaning for nonverbal messages.
B) an expression of emotion.
C) a behaviour that has specific meaning in a given culture.
D) a behaviour that helps you adapt to an environment.

Question 41

The most difficult emotions to identify based on vocal cues alone are

A) shame and love.
B) joy and anger.
C) joy and fear.
D) love and pride.

Question 42

Surprise,fear,disgust,anger,happiness,and sadness are

A) the facial expressions women can accurately interpret.
B) the facial expressions men can display.
C) the facial expressions to which humans give meaning.
D) the six primary emotional categories of the many different facial expressions that exist.

Question 43

Faces can produce over ________ different expressions.

A) 250
B) 2500
C) 25 000
D) 250 000

Question 44

The monitoring function of eye contact

A) gives information about another person's thought process.
B) indicates when we want to communicate.
C) gives information about how receptive the other person is.
D) gives information about emotions.

Question 45

You can determine whether you are sending mixed signals to others by monitoring your use of

A) illustrators.
B) adaptors.
C) regulators.
D) emblems.

Question 46

When you're listening to your friend and you lean forward and raise your eyebrows to indicate you want to speak,you are displaying which nonverbal behaviour?

A) illustrators
B) affect displays
C) emblems
D) regulators

Question 47

Regulators are the nonverbal cues that

A) help you adapt to your environment.
B) have a generally understood meaning.
C) provide meaning for verbal messages.
D) manage the flow of communication.

Question 48

Which function of eye contact signals when we want to talk and when we don't want to talk?

A) the regulatory function
B) the monitoring function
C) the expressive function
D) the cognitive function

Question 49

Adaptors are nonverbal behaviours that

A) regulate the flow of conversation.
B) help us satisfy a personal need.
C) provide meaning to a verbal message.
D) express emotion.

Question 50

Brushing the hair out of your eyes is an example of which nonverbal behaviour?

A) adaptors
B) affect displays
C) regulators
D) illustrators

Question 51

We spend what percentage of our time in conversation looking at something other than the person's eyes?

A) 57%
B) 62%
C) 43%
D) 70%

Question 52

The cognitive function of eye contact

A) gives information about another person's thought processes.
B) reveals our emotions.
C) monitors the behaviour of others.
D) regulates conversation.

Question 53

The function of eye contact that gives us information about another's thought processes is

A) monitoring.
B) the expressive function.
C) regulatory cues.
D) the cognitive function.

Question 54

When our emotions are conveyed by the widening or narrowing of our eyes,what function of the eyes is being used?

A) the monitoring function
B) the expressive function
C) the cognitive function
D) the regulatory function

Question 55

The expressive function of the eyes serves what purpose?

A) It gives information about another person's thought processes.
B) It gives information about another person's desire to talk.
C) It gives information about one's emotional state.
D) It gives information about one's behaviour.

Question 56

To accurately interpret facial expressions,it helps to

A) know the person well
B) know the person well, see the entire face and have plenty of time to watch it, and understand the context
C) see the person's entire face and understand the context
D) understand the context of an emotion and have time to watch the person's face

Question 57

The use of eye contact to receive feedback from others is a(n)

A) cognitive function.
B) monitoring function.
C) regulatory function.
D) expressive function.

Question 58

The most obvious emotions to identify based on vocal cues alone are

A) love and pride.
B) joy and fear.
C) joy and anger.
D) shame and love.

Question 59

The regulatory function of eye contact serves what purpose in interpersonal interaction?

A) It signals when we want to talk and when we don't want to talk.
B) It reveals our emotions.
C) It provides information about the behaviour of others.
D) It provides information about the thought processes of others.

Question 60

When you express your ideas,it is primarily your ________________ that communicates your level of intimacy with others.

A) facial expression
B) posture
C) eye contact
D) voice

Question 61

Which type of interaction most often occurs in social space?

A) conversations with those with whom we are well-acquainted
B) a teacher lecturing
C) business and professional relationships
D) family get-togethers

Question 62

The extent to which you like someone,the extent of one's status,and whether you are a man or a woman all determine

A) your responsiveness to others.
B) the expression in your voice.
C) the specific space that you choose.
D) your eye contact.

Question 63

We feel comfortable conducting conversations with our family and friends in

A) personal space.
B) public space.
C) social space.
D) intimate space.

Question 64

Territoriality is

A) behaviour other than written or spoken language that creates meaning.
B) the study of how humans and animals use space and objects to communicate occupancy or ownership of space.
C) how close or how far away we arrange ourselves from people and things.
D) feelings of liking and pleasure communicated by nonverbal cues.

Question 65

Intimate space is the space we occupy

A) with those with whom we are well-acquainted.
B) with individuals with whom we share public spaces.
C) with our family and friends.
D) with individuals in professional situations.

Question 66

Interpersonal communication typically does NOT occur in

A) intimate space.
B) personal space.
C) public space.
D) social space.

Question 67

Which of the following statements is NOT true about laughter?

A) Laughter is an expression of emotion.
B) Laughter has a strong impact on the emotions of others.
C) Laughter is contagious.
D) Laughter is not a vocal cue.

Question 68

"Sure" and "Okay" are examples of

A) agreements.
B) emblems.
C) adaptors.
D) backchannel cues.

Question 69

In a group setting,who is likely to select a seat at the head of the table?

A) a female
B) a shy person
C) a male
D) a dominant person

Question 70

Just being together quietly to enjoy each other's company exemplifies

A) backchannelling.
B) positive silence.
C) affect display.
D) immediacy.

Question 71

The space we occupy with only those with whom we are well-acquainted is

A) public space.
B) personal space.
C) social space.
D) intimate space.

Question 72

A public speaker is most likely to position himself or herself in which spatial zone?

A) 12 feet and beyond
B) 0 to 1.5 feet
C) 1.5 to 4 feet
D) 4 feet to 12 feet

Question 73

The range that is designated as social space is

A) 0 to 1.5 feet.
B) 1.5 feet to 4 feet.
C) 12 feet.
D) 4 feet to 12 feet.

Question 74

"Good fences make good neighbours" exemplifies

A) personal space.
B) proximics.
C) territoriality.
D) facial expressions.

Question 75

Most group interaction occurs in which spatial zone?

A) intimate space
B) personal space
C) public space
D) social space

Question 76

Intimate space is the area ranging from

A) 1.5 to 4 feet.
B) 0 to 1.5 feet.
C) 4 feet to 12 feet.
D) 12 feet and beyond.

Question 77

Personal space is the area in which we feel most comfortable

A) conducting professional or business discussions.
B) distancing ourselves from others in a shopping mall.
C) having group interactions.
D) visiting with family and friends.

Question 78

The space we feel most comfortable observing when visiting with family and friends is

A) 1.5 feet to 4 feet.
B) 0 to 1.5 feet.
C) 12 feet and beyond.
D) 4 feet to 12 feet.

Question 79

The study of how close or how far away we arrange ourselves around people or things is called

A) proxemics.
B) chronemics.
C) haptics.
D) territoriality.

Question 80

Placing a jacket on a chair to indicate the space has been claimed is using

A) a regulator.
B) a territorial marker.
C) an emblem.
D) proxemics.