Deck 4: Listening

Question 1

If you fail at empathizing, you tend to ______________.

A) Deny the other person's feelings
B) Minimize the importance of the issue
C) Neither A or B
D) Both A and B

Answer 1

D

Question 2

Placing ourselves in another's situation we engage in ________________________.

A) Empathic responsiveness
B) Perspective taking
C) Sympathetic responsiveness
D) Empathic listening

Answer 2

B

Question 3

These kinds of listeners commonly relate what they are listening to their own views.

A) Time-oriented
B) Action-oriented
C) People-oriented
D) Content-oriented

Answer 3

D

Question 4

An "I" message contains three parts; which is NOT a part contained in such a message?

A) Description of how you feel about the behavior
B) Description of other's behavior
C) Consequences
D) Empathizing

Question 5

This model suggests that listening is a system of interrelated components that includes both mental processes and observable behaviors.

A) Adaptation
B) Hurier
C) Communication
D) Evaluative listening

Question 6

The average young person spends approximately _______ hours consuming media and multitasking with media each day.

A) 5
B) 10
C) 20
D) 15

Question 7

This kind of feedback is a nonevaluative technique in which we solicit additional information from a person in an attempt to draw them out as well as demonstrate our willingness to listen.

A) Understanding
B) Probing
C) Supportive
D) Low-monitored
E) "I" messages

Question 8

Active listening involves which of the following?

A) Paraphrasing
B) Asking questions
C) Providing feedback
D) A, B, and C
E) Only A and C

Question 9

Messages are often distorted for a number of reasons, including all except:

A) We try to simplify
B) We are apprehensive
C) We don't want to admit we didn't hear everything
D) We paraphrase as needed

Question 10

These kinds of listeners want the speakers to just get to the point.

A) Time-oriented
B) Action-oriented
C) People-oriented
D) Content-oriented

Question 11

When you can listen to someone and understand the dilemma he or she is facing from his or her viewpoint-not your own-you are exhibiting _______________ listening.

A) Sympathetic
B) Empathic
C) Active
D) Comprehensive

Question 12

This type of listening often occurs when one works to understand the content of a message.

A) Deliberative
B) Comprehensive
C) Appreciative
D) Empathic

Question 13

We accomplish the following when offering supportive feedback:

A) We reduce the importance of the message
B) Reduce intensity of one's feelings
C) We wonder why the person is worrying about it
D) We pass judgment on whoever the person is talking about

Question 14

This feedback is most effective because our reaction can lose its impact over time.

A) Immediate
B) Delayed
C) Nonevaluative
D) High-monitoring

Question 15

______________ is an involuntary process; ________________ is a voluntary process.

A) Hearing; listening
B) Listening; hearing
C) Hearing; responding
D) Responding; hearing
E) Paraphrasing; questioning

Question 16

________________________________ provides you with information and insights that enable you to exercise better judgment.

A) Critical listening
B) Careful listening
C) Active listening
D) Decision making

Question 17

The average college student spends what percentage of his time in an average day listening?

A) Over 50%
B) Over 60%
C) Over 70%
D) 47%

Question 18

Our reaction to one's message, which reveals our response, is ____________.

A) Listening
B) Continuing a conversation
C) An answer
D) Feedback

Question 19

The average employee spends over _________ of an average workday listening.

A) 70%
B) 75%
C) 60%

Question 20

__________________ involves our willingness to focus on and organize particular stimuli.

A) Remembering
B) Understanding
C) Attending
D) Responding

Question 21

Television and technology tend to shorten our attention spans.

Question 22

Developing effective listening skills isn't necessary for developing yourself as an effective interpersonal communicator.

Question 23

During the remembering stage, we make choices about what is worth remembering.

Question 24

Feedback is a never-ending process.

Question 25

One of the greatest detriments to listening is a willingness to look at a situation from another's point of view.

Question 26

By focusing on one's emotions and the cues you use to draw conclusions, you can increase your attentiveness, but that may not lead you toward being a more effective listener.

Question 27

By questioning and paraphrasing, you check your perception and ensure that you accurately comprehend how the person feels.

Question 28

Responding effectively to the messages we receive throughout the day affects our overall communication experience.

Question 29

Our reactions to a message often occur simultaneously with our reception of a message.

Question 30

Positive evaluative feedback serves a corrective function-it helps reduce undesirable behavior.

Question 31

We likely multitask while listening, which tends to decrease our ability to listen effectively.

Question 32

Nonevaluative feedback occurs when we speak our mind, announcing our opinions and feelings, about the subject we are discussing.

Question 33

We learn more about each other and increase our trust in one another when we strive to be an effective listener.

Question 34

"Faking attention" is also known as pseudo-listening.

Question 35

Apprehensive listeners are fearful of processing or psychologically adjusting themselves to messages that others send to them.

Question 36

The kind of feedback we offer and the content of the feedback we give another person is dependent on ___________________________.

Question 37

We can center feedback on two different areas; what are those areas?

Question 38

Women are more likely to describe themselves as being empathic than are men.

Question 39

Women hope to retain power and control in a conversation, whereas men hope to relate to the emotional aspects of it.

Question 40

When you ask for directions, you are listening to derive information; this is known as what kind of listening?

Question 41

In order to interpret a message effectively, we consider the message from the _____________ perspective

Question 42

How effectively do you listen to an instructor if you are texting a friend or communicating on Facebook during class? What drawbacks do "multitasking" in class cause?

Question 43

Why is it more difficult to listen to more detailed and complex information? How does technology "form" this kind of behavior?

Question 44

We rely on our listening skills for many reasons; please list at least two.

Question 45

Avoid building barriers by using "_____" messages instead of "_____" messages.

Question 46

Explain and provide an example of a "red flag" word.

Question 47

_____________ do not listen to relay support; they want to solve the problem.

Question 48

Why is it important to "maintain" attention, and not just "capture" it during a conversation? What's the difference?

Question 49

___________ tend to spend more time in the speaking role, and ___________ tend to spend more time in the listening role during a conversation.

Question 50

___________________ may well be the most important skills in our communication arsenal because it is necessary for relationship building-in both personal and professional arenas of life.

Question 51

While the average person hears a great deal throughout the day, she processes ________ of what is said.

Question 52

Our more permanent memory storage facility, often called ________________________, plays an important role in listening by connecting new experiences with previous images and information.

Question 53

When we indicate that we share another person's perception of a problem as important, we respond using what type of feedback?

Question 54

Explain one goal of empathic listening.

Question 55

How can effective listening improve a relationship? What tips are shared in the text?

Question 56

This kind of feedback tends to keep us on guard, as we need to determine what purpose our feedback will serve before sending.