Deck 1: Introduction to Operations and Supply Chain Management

Question 1

Which of these is NOT a component of the operations function in an organization?

A)people
B)technology
C)systems
D)information

Answer 1

information

Question 2

Which of the following lists is in correct supply chain order?

A)first-tier supplier - manufacturer - distributor
B)distributor - manufacturer - retailer
C)first-tier supplier - second-tier supplier - third-tier supplier
D)customer - retailer - distributor

Answer 2

first-tier supplier - manufacturer - distributor

Question 3

In the Sweet Action! supply chain, the flowers produce the nectar which is collected by the bees. The busy bees take this nectar and produce honey, which is collected by the beekeeper, who puts it in quart jars and supplies it to the baker. The baker produces a lovely array of confections, which are purchased by the local restaurant. The restaurant sells these confections to their loyal diners, who gleefully consume them and nag the chef for his recipe. Which of these statements about this supply chain is best?

A)The busy bees are a first-tier supplier of the local restaurant.
B)The beekeeper is a first-tier supplier of the local restaurant.
C)The baker is a first-tier supplier of the local restaurant.
D)The local restaurant is a first-tier supplier of the loyal diners.

Answer 3

The baker is a first-tier supplier of the local restaurant.

Question 4

Which of these statements is best?

A)Supply chains are linked by two types of flows: physical and monetary.
B)An operations function contains several supply chains.
C)Very few organizations are actually members of a supply chain.
D)Every organization has an operations function.

Question 5

In the Sweet Action! supply chain, the flowers produce the nectar which is collected by the bees. The busy bees take this nectar and produce honey, which is collected by the beekeeper, who puts it in quart jars and supplies it to the baker. The baker produces a lovely array of confections, which are purchased by the local restaurant. The restaurant sells these confections to their loyal diners, who gleefully consume them and nag the chef for his recipe. Which of these statements about this supply chain is best?

A)There is only one first-tier supplier in this supply chain.
B)There are only two first-tier suppliers in this supply chain.
C)There are only three first-tier suppliers in this supply chain.
D)There are four first-tier suppliers in this supply chains.

Question 6

In the Sweet Action! supply chain, the flowers produce the nectar which is collected by the bees. The busy bees take this nectar and produce honey, which is collected by the beekeeper, who puts it in quart jars and supplies it to the baker. The baker produces a lovely array of confections, which are purchased by the local restaurant. The restaurant sells these confections to their loyal diners, who gleefully consume them and nag the chef for his recipe. Which of these statements about this supply chain is best?

A)The busy bees are a second-tier supplier of the local restaurant.
B)The beekeeper is a second-tier supplier of the local restaurant.
C)The baker is a second-tier supplier of the local restaurant.
D)The local restaurant is a second-tier supplier of the loyal diners.

Question 7

________ is an example of an output of the transformation process.

A)Material
B)Information
C)Satisfied customers
D)Intangible needs

Question 8

Most organizations function as part of a larger supply chain.

Question 9

Typical inputs to the transformation process include:

A)tangible goods.
B)satisfied customers.
C)intangible needs.
D)fulfilled needs.

Question 10

Every organization has an operations function.

Question 11

In the Sweet Action! supply chain, the flowers produce the nectar which is collected by the bees. The busy bees take this nectar and produce honey, which is collected by the beekeeper, who puts it in quart jars and supplies it to the baker. The baker produces a lovely array of confections, which are purchased by the local restaurant. The restaurant sells these confections to their loyal diners, who gleefully consume them and nag the chef for his recipe. Which of these statements about this supply chain is best?

A)The busy bees are within the span of the SCOR model of the local restaurant.
B)The beekeeper is within the span of the SCOR model of the local restaurant.
C)The loyal patrons are within the span of the SCOR model of the beekeeper.
D)The loyal patrons are within the span of the SCOR model of the busy bees.

Question 12

Which of the following statements about the operations function is NOT correct?

A)Inputs to operations can take many different forms.
B)Nearly all operations activities require coordination with other business functions.
C)The outputs of an operations function are always tangible.
D)Operations management activities are information and decision intensive.

Question 13

Which of these statements about flows in a supply chain is best?

A)Information and monetary flows move upstream and downstream, but physical flows move downstream only.
B)Information flows move upstream and downstream, monetary flows move upstream only, and physical flows move downstream only.
C)Information and monetary flows move upstream only and physical flows move downstream only.
D)Information, physical and monetary flows move both upstream and downstream.

Question 14

Which of the following statements regarding the supply chain is TRUE?

A)A second-tier supplier is downstream from a first-tier supplier.
B)A first-tier supplier is upstream from a second-tier supplier.
C)A first-tier supplier is downstream from a second-tier supplier.
D)A customer is upstream from a first-tier supplier.

Question 15

The collection of people, technology, and systems within an organization that has primary responsibility for providing the organization's products or services is called:

A)the supply chain.
B)the operations function.
C)the factory set.
D)relationship management.

Question 16

In general, operations management activities are information and decision intensive.

Question 17

Which of the following is NOT a flow typically found in a supply chain?

A)physical
B)information
C)monetary
D)risk

Question 18

Information and materials are two examples of inputs to the transformation process.

Question 19

Which of these is NOT an element of the SCOR model?

A)Operate
B)Plan
C)Source
D)Return

Question 20

Which of the following is primarily a supply chain management decision?

A)from whom to purchase materials
B)how many of each item should be produced
C)the mix of labor skill and automation
D)the location of the plant

Question 21

The collection of people, technology, and systems within an organization that has primary responsibility for providing the organization's products or services is the ________.

Question 22

Distinguish between upstream and downstream firms in a supply chain and provide an example.

Question 23

To participate in a supply chain, a firm must actually handle the physical goods at some point.

Question 24

A second-tier supplier is located ________ from a first-tier supplier.

Question 25

A second-tier supplier is downstream from a first-tier supplier in a supply chain.

Question 26

Most of the participants in a supply chain are both suppliers and customers.

Question 27

An activity or firm that is positioned earlier in the supply chain relative to another activity or firm is said to be ________.

Question 28

A(n)________ is a network of manufacturers and service providers that collaborate to create a product or service.

Question 29

Most organizations function as part of larger ________ that are linked through physical, monetary, and information flows.

Question 30

Printing and binding a book takes place ________ from the conversion of wood to paper pulp in a publishing supply chain.

Question 31

Operations can be considered a transformation process that takes things like labor, and capital, called ________, and transforms them into goods or services, called ________.

Question 32

Distinguish between first-tier and second-tier suppliers in a supply chain and provide an example.

Question 33

A supply chain is composed of two or more operations functions.

Question 34

The ________ model is used to define the processes, metrics and relationships in supply chain management.

Question 35

Supply chains have been in existence for over a century. What is different about supply chains in the 21^st century from those in existence 100 years ago?

Question 36

Offer definitions of the operations function and the supply chain. What is the relationship between operations and supply chain?

Question 37

Describe the operations function's transformation process and provide an example for each element.

Question 38

Of the three flows linking organizations in a supply chain, information and monetary flows always move upstream and physical flows always move downstream.

Question 39

The supply chain is a network of manufacturers and service providers that work together to create products or services needed by end users.

Question 40

A(n)________-tier supplier for Acme sells directly to them.

Question 41

Which of these operations and supply chain activities deals only with suppliers as interorganizational participants?

A)process selection
B)forecasting
C)inventory management
D)purchasing

Question 42

Briefly discuss the three important trends in business that have focused attention on operations and supply chain management.

Question 43

________ is the use of information technology solutions to conduct business via electronic transfer of data and documents.

Question 44

An electronic commerce system:

A)is used to transmit information upstream only.
B)uses computers and telecommunications equipment to conduct business electronically.
C)is used to transmit information downstream only.
D)links everyone in the supply chain except customers.

Question 45

________ is the term that describes efforts to improve operations by increasing supply chain members' willingness to cooperate.

Question 46

Electronic commerce refers to the use of information technology solutions to automate business transactions.

Question 47

What are three reasons that the study of operations and supply chain management is important?

Question 48

Which of these operations and supply chain activities deals only with customers as interorganizational participants?

A)process selection
B)forecasting
C)inventory management
D)purchasing

Question 49

To avoid supply chain problems, firms must manage relationships with their downstream suppliers as well as their upstream customers.

Question 50

What is the meaning of agility to the operations and supply chain function?

Question 51

Among all supply chain functions, ________ is the most susceptible to breakdown.

A)production
B)logistics
C)supplier selection
D)relationship management

Question 52

Of all the activities of supply chain management, which poses the greatest challenge and why? Cite examples in popular media.

Question 53

What is the most impactful trend in supply chain management over the last quarter century? Justify your choice.

Question 54

________ is the ability to recalculate plans in the face of market, demand, and supply volatility and deliver the same or comparable cost, quality and customer service.

Question 55

What are some examples of agility for the operations and supply chain function?

Question 56

Currently, there is a shortage of talented operations and supply chain professionals.

Question 57

The drive for efficiency has decreased the level of globalization in the world economy.

Question 58

The greatest impact on business in the last quarter century has been made by information technology.

Question 59

Efforts to improve cooperation among firms in the supply chain can be characterized as:

A)globalization.
B)domestic focus.
C)relationship management.
D)electronic commerce.

Question 60

E-commerce is the component of a supply chain that is the most susceptible to breakdown.

Question 61

Describe the involvement of the engineering, IT and human resources functions as the operations and supply chain team are engaged in process selection.

Question 62

Suppliers are key interorganizational participants in the operations and supply chain logistics activity.

Question 63

Scheduling and managing the flow of work through an organization and supply chain belongs to the logistics function of a supply chain.

Question 64

The Institute for Systems Management, ISM, is the branch of APICS dedicated to ecommerce and enterprise systems.

Question 65

A(n)________ acquires knowledge in a specific market in which the organization purchases significant quantities of materials and services.

Question 66

Which job title would be given to someone responsible for managing the physical movement of goods throughout the supply chain?

A)supply chain manager
B)production manager
C)supplier development manager
D)international logistics manager

Question 67

The professional society for persons interested in operations and supply chain management is called APICS.

Question 68

Which department is least likely to interact with the purchasing function?

A)Engineering
B)Finance
C)Human resources
D)Operations

Question 69

Which of these operations and supply chain activities involves the greatest number of interfunctional participants?

A)process selection
B)forecasting
C)inventory management
D)purchasing

Question 70

Which job title would be given to someone responsible for planning and controlling production in a manufacturing setting?

A)supply chain manager
B)production manager
C)supplier development manager
D)purchasing manager

Question 71

This organization, ________, is a leader in education and all aspects of quality improvement.

Question 72

The organization that provides national and institutional leadership in purchasing and materials management is:

A)APICS.
B)ISM.
C)CLM.
D)ASQ.

Question 73

A(n)________ plans and controls production in a manufacturing setting.

Question 74

The purchasing activity identifies and qualifies suppliers of goods and services and manages the ongoing buyer-supplier relationships.

Question 75

Forecasting counts suppliers and customers among its key interorganizational participants.

Question 76

There is no need for an organizational interface between the finance function and the operations and supply chain management function.

Question 77

The ________ function of an organization manages the movement of physical goods throughout the supply chain.

Question 78

________ is an operations activity with the purpose of designing and implementing the transformation processes that best meet the needs of the customer and firm.

Question 79

What are the primary duties of a transportation manager?

A)creating timely, cost effective import/export supply chains
B)managing private, third party and contract carriage systems to ensure timely delivery and cost-effective transportation
C)using analytical and quantitative methods to understand, predict and improve processes
D)identifying global sources of materials, selecting suppliers and managing ongoing relationships

Question 80

Customers are key interfunctional participants in the operations and supply chain activity of capacity planning.