Question 1

Identify the characteristic that would commonly be found in an individual recognized as a &#34;violator/tormentor.&#34;&#10;A)Self-absorption and negative attitudes&#10;B)High self-esteem and rigid behavior&#10;C)Positive attitudes and codependence&#10;D)High energy levels and manipulative behavior

Accepted Answer

Individuals recognized as "violator/tormentor" tend to exhibit a self-absorbed and negative attitude towards others, often seeking to gain power and control through the manipulation and mistreatment of others. High self-esteem and positive attitudes are typically not associated with this type of behavior. High energy levels may be present, but manipulative behavior is a more defining characteristic. Choice C, positive attitudes and codependence, is unlikely to be present in a violator/tormentor as they often seek to assert dominance rather than form dependent relationships.

Question 2

What action would contribute most in preventing experienced nurses from &#34;eating their young&#34;?&#10;A)Punishing experienced nurses with extra shifts for displaying incivility to new graduates&#10;B)Keeping new graduate nurses segregated as much as possible from hostile experienced nurses until they gain more on-the-job experience&#10;C)Providing in-service training sessions for experienced nurses on civility&#10;D)Teaching new nurses to be more assertive and to express their opinions without fear

Accepted Answer

Teaching new nurses to be more assertive and to express their opinions without fear

Question 3

How does transformational leadership (TL) aid in reversing incivility in the work or school environment?&#10;A)Nurse leaders learn how to develop plans to deal with incivility when it occurs.&#10;B)It acts as a lens through which leaders can reflect and change inequalities.&#10;C)It creates a more open channel of communication from workers to leaders.&#10;D)It maintains the status quo so that the environment is more predictable, thereby reducing workers' stress levels.

Accepted Answer

Transformational leadership focuses on empowering and inspiring individuals to work towards a common goal, and encourages the development of positive relationships between leaders and followers. By using TL, leaders can reflect on and address issues of incivility in the work or school environment, creating a more positive and respectful workplace culture. TL also emphasizes open communication and collaboration, which can help to reduce tensions and prevent future incidents of incivility. Option A is limited in its scope, as it only addresses dealing with incidents of incivility after they occur, rather than preventing them from happening in the first place. Option D is incorrect, as maintaining the status quo may actually allow incivility to continue, and could even perpetuate a toxic work environment.

Question 4

What is the underlying principle upon which all definitions of civility are built?&#10;A)Good manners&#10;B)The Civil Rights Act of 1964&#10;C)Recognizing the importance of all human beings&#10;D)The fight against injustice and oppression

Accepted Answer

All definitions of civility are built upon the recognition of the importance of all human beings. This principle encompasses treating others with respect, empathy, and kindness. Good manners, the Civil Rights Act of 1964, and the fight against injustice and oppression may influence how civility is expressed in specific contexts, but they are not the underlying principle.

Question 5

What has been identified as a key element to effective education of nursing students?&#10;A)A feeling of personal safety in the classroom setting&#10;B)Low stress levels produced by decreased work assignments&#10;C)Permitting students to use cell phones during classes&#10;D)High-quality interpersonal relationships between students and teachers

Accepted Answer

High-quality interpersonal relationships between students and teachers have been identified as a key element to effective education of nursing students. This allows for effective communication, support, and mentorship, which ultimately leads to improved learning outcomes. A feeling of personal safety in the classroom setting and low stress levels can also contribute to a positive learning environment, but they are not as crucial as the relationship between students and teachers. Permitting students to use cell phones during classes may even have a negative impact on learning by distracting students from the material being taught.

Question 6

What is the first step in defusing the spiral of incivility?&#10;A)Reflection upon the problem&#10;B)Developing a plan to resolve the problem&#10;C)Active listening to a fellow worker's accounts of incivility&#10;D)Reporting the incident to a superior

Accepted Answer

Active listening to a fellow worker's accounts of incivility is the first step in defusing the spiral of incivility as it helps to understand the issue from the perspective of those involved and fosters a supportive environment.

Question 7

Which element increases the likelihood of incivility?&#10;A)Using a problem-solving approach&#10;B)Using assertive communication&#10;C)Internalizing workplace issues&#10;D)Increased levels of stress

Accepted Answer

Increased levels of stress often lead to lower tolerance levels and decreased ability to manage emotions, which can increase the likelihood of incivility in the workplace.

Question 8

Why are interpersonal bonds important in establishing an environment of civility?&#10;A)They provide individuals with a feeling that they have a duty to each other&#10;B)Individuals are less likely to demonstrate incivility to others they know well&#10;C)A close family atmosphere always enhances civility&#10;D)People are more likely to overlook individuals' imperfections

Accepted Answer

The answer of Why are interpersonal bonds important in establishing...

Question 9

The caring-civility link is best exemplified by which of the following?&#10;A)Helping in disasters in foreign countries&#10;B)Conducting scholarly research into overcoming health-care disparities&#10;C)Accepting criticisms from physicians even though unjustified&#10;D)Making nursing assignments based on clients' needs and nurses' skills

Accepted Answer

The answer of The caring-civility link is best exemplified by...

Question 10

What is an example of horizontal violence?&#10;A)A student talking back to an instructor in the classroom&#10;B)Posting false and derogatory information on YouTube about a fellow student&#10;C)Faculty assigning additional homework when students fall asleep during class&#10;D)Keying the cars of faculty who are unreasonable and unfair

Accepted Answer

Posting false and derogatory information on YouTube about a fellow student is an example of horizontal violence, as it involves one peer intentionally harming another through harmful actions or words. The other answer options do not fit the definition of horizontal violence.

Deck 15: Incivility: the Antithesis of Caring