Deck 19: Social Psychology of Work: Industrialorganizational Psychology

Question 1

A manager removes cubicle walls and arranges work stations so that she can each of the employees she manages. Using what you know about I/O psychology, the manager is likely trying to ______.

A) be sure each employee is assigned to a job appropriate for their skillset
B) evaluate employee performance on a continual basis
C) encourage maximum productivity out of each employee
D) be sure each employee has appropriate work/life balance

Answer 1

encourage maximum productivity out of each employee

Question 2

During General Joseph Kuhn's time, there was a long-standing and deep divide between problem-solving, practicing psychologists and ______.

A) the army
B) the navy
C) pragmatic, evaluation-creating psychologists
D) theory-minded, academic psychologists

Answer 2

theory-minded, academic psychologists

Question 3

Industrial/organizational psychology primarily serves which of the following

A) parents
B) children
C) workers
D) prisoners

Answer 3

workers

Question 4

Which of the following provides specifics of what is expected in a particular job

A) performance appraisal
B) employee assistance program
C) job analysis
D) personnel needs assessment

Question 5

Which of the following describes how some workplaces provide referrals for counseling services to employees with personal or behavioral challenges

A) performance appraisal
B) employee satisfaction
C) employee assistance program
D) employee morale

Question 6

Which of the following gave industrial/organizational psychology pioneer Walter Dill Scott his start in the field

A) an influx of soldiers suffering from "shell shock" after WWII
B) an underprepared military in WWI
C) an increase of stress among new parents
D) a demand for parenting advice in popular magazines

Question 7

A formal survey of employee morale is difficult due to which of the following

A) the problem of social desirability
B) the tendency to produce negative results
C) the creation of unnecessary employee anxiety
D) the sensitivity of workers toward fairness

Question 8

Who of the following likely relies heavily on industrial/organizational psychology

A) someone who recruits and selects new employees for open positions at a company
B) someone who conducts experiments to determine rehabilitative punishments for prisoners
C) someone who helps people recover from traumatic experiences
D) someone who provides advice to new parents who are experiencing high levels of stress

Question 9

An I/O psychologist notes that a certain employee would likely work harder for extra vacation days. This is an example of which of the following

A) performance appraisal
B) compensation
C) satisfaction
D) morale

Question 10

Which of the following refers to a test's ability to measure the element it is intended to measure

A) reliability
B) validity
C) specific skill
D) cognitive ability

Question 11

Hugo Münsterberg was instrumental in ______.

A) implementing employee evaluation tests in the military
B) creating the scientist-practitioner model
C) increasing use of measures to boost employee morale
D) popularizing psychology among the general public

Question 12

Which of the following is an example of an industrial/organizational psychologist

A) someone who helps victims of relationship violence
B) someone who researches environmental design of buildings
C) someone who helps people determine what career is best for them based on their skills
D) someone who publishes academic articles on parenting practices

Question 13

Which of the following was one of the earliest interest of I/O psychologists

A) determining the best job for individuals
B) determining the best way to appraise the performance of individuals
C) work/life balance
D) employee morale

Question 14

Why did Hugo Münsterberg's fame not endure

A) His findings were found to be widely false.
B) His experiments were found to be highly unethical.
C) He often defended Germany's actions during WWII.
D) He often pandered to the masses when publishing his psychological pronouncements.

Question 15

Why is Hugo Münsterberg considered an early industrial/organizational psychologist

A) He published many academic articles.
B) He applied psychology to educational and business settings.
C) He made a wide range of psychological pronouncements.
D) He convince an army general to use psychological testing when assign soldiers to positions.

Question 16

Which of the following refers to the idea that people temporarily change their behavior when they are aware they are being observed

A) Hawthorne effect
B) affective forecasting
C) job analysis
D) organizational development

Question 17

The ______ model guides industrial psychology.

A) scientist-practitioner
B) affective forecasting
C) clinical psychology
D) medical science

Question 18

The ability of a test to produce consistent results is known as ______.

A) reliability
B) validity
C) specific skill
D) cognitive ability

Question 19

The role of an I/O psychologist in performance evaluations is to do which of the following

A) deliver only positive feedback
B) increase employee anxiety to improve performance
C) identify punishments for poor performance
D) establish performance benchmarks

Question 20

The Hawthorne experiments caused a shift in I/O psychology that emphasized which of the following

A) productivity of employees
B) value of employees as individuals
C) need for work/life balance among employees
D) confidence of employees in their skills

Question 21

Describe the relationship between Walter Dill Scott and General Joseph Kuhn. What wider trend in industrial/organizational psychology history did their relationship exemplify?

Question 22

Which of the following would be included in a job analysis

A) a manager's assessment of how well an employee performed
B) information on counselors an employee in a certain position may contact
C) questions that ask an organization what their goals are for a position
D) education required of an employee filling a particular position

Question 23

Walter Dill Scott's initial plan to experiment with industrial/organizational psychology tactics was immediately embraced and encouraged by General Joseph Kuhn.

Question 24

The value of social psychologists and I/O psychologists in statistical analysis fields is their ability to ______.

A) work with numbers
B) recognize confounding variables
C) provide analysis of data points
D) accurately plot a variety of data

Question 25

Describe an example of the Hawthorne effect that is either fictional or that you have witnessed/experienced.

Question 26

Organizations with strict reporting criteria along formal lines of command likely have a hierarchical organizational structure.

Question 27

General Joseph Kuhn recommended implementing Walter Dill Scott's plans in the military.

Question 28

A trustworthy test must be both reliable and valid.

Question 29

What is the purpose of a job analysis?

Question 30

Gradually, the quality of psychological tests improved, causing an increased demand for such tests in many industries.

Question 31

A social psychologist's value is his or her ability to question the validity of statistics when analyzing data.

Question 32

What is the relationship between work/life balance and employee assistance programs?

Question 33

The company you work for allows you easy access to higher levels of management. This describes which of the following

A) organizational development
B) authentic assessment
C) organizational structure
D) employee assistance program

Question 34

Using psychological tests to determine the best use of workers lost popularity after WWII.

Question 35

The purpose of performance appraisal is to punish employees for poor work.

Question 36

It is fairly common for I/O psychologists to provide therapy services for employees in the workplace.

Question 37

Determining how an organization will productively change is a part of which of the following

A) organizational development
B) job analysis
C) personnel needs assessment
D) employee assistance program

Question 38

Describe the modern use of industrial/organizational psychology.

Question 39

The Hawthorne experiments caused a fundamental shift in I/O psychology.

Question 40

You find a advertisement for an open position online. This would be any example of which of the following

A) performance appraisal
B) job analysis
C) personnel needs assessment
D) employee assistance program