Deck 48: The Medical Assistant As Office Manager

Question 1

How should spills that occur in the patient restrooms be handled?

A) They should be treated as biohazard waste.
B) They should be reported to the office manager.
C) They should be taken care of by the cleaning company.
D) They should be cleaned by staff wearing disposable gloves.

Answer 1

They should be cleaned by staff wearing disposable gloves.

Question 2

What items in the medical office should have labels or be color-coded for safety reasons?

A) Flammable gases
B) Plastic biohazard bags
C) Rigid biohazard waste containers
D) Refrigerators containing biohazardous materials
E) All of the above

Answer 2

All of the above

Question 3

If there is a rack of brochures with medical information in the waiting room, who should oversee the selection available?

A) The physician should approve all materials.
B) The medical assistant should select and order brochures.
C) The office manager is responsible for selecting brochures.
D) The office should consult with a registered nurse to select informational material.

Answer 3

The physician should approve all materials.

Question 4

What color should be used for caution signs?

A) White with red lettering or red with white lettering
B) Green with white lettering or white with green lettering
C) Red on the upper panel with black lettering and a white background
D) Yellow lettering on a black background or black lettering on a yellow background

Question 5

What furniture should be located in the waiting room?

A) Ten to twelve chairs
B) Two couches so that patients can sit together
C) Two to four chairs per doctor in the office at one time
D) One chair per doctor so that the doctor will hurry and not have patients waiting

Question 6

What is a comfortable temperature for treatment rooms or special procedure rooms?

A) 68-70 ^$\circ$ F
B) 70-72 ^$\circ$ F
C) 72-74 ^$\circ$ F
D) 74-76 ^$\circ$ F

Question 7

Which doors in the office will an individual most likely have to lock in addition to the main office doors?

A) Treatment rooms
B) Medical laboratory
C) Examination rooms
D) Medical assistant work area
E) All of the above

Question 8

Who is usually responsible for minor, routine office maintenance?

A) Office staff
B) The physician
C) The rental agent
D) A maintenance company

Question 9

What should be available for hand hygiene in every examination room?

A) Sink only
B) Hand sanitizer only
C) Hand sanitizer and a sink
D) Hand sanitizer, sink with foot controls, and packages of sterile towels

Question 10

What is an important feature of biohazard waste containers?

A) A foot pedal is used to open and close them.
B) They should have a biohazard emblem on them.
C) They are kept closed, except when adding new materials.
D) The plastic liner is usually red or marked with a red biohazard emblem.
E) All of the above.

Question 11

Where should cleaning supplies and chemical solutions to clean the examination rooms be kept?

A) In the examination room, under the counter
B) In a central area used to store all cleaning materials
C) In the medical assistant's work area
D) In the office manager's desk

Question 12

If controlled substances are stored in the office, how should they be stored?

A) In the office safe
B) In the physician's office
C) In the locked medication cabinet with other medications
D) In a locked drawer within a locked cabinet separate from other items

Question 13

What type of magazines should be located in the waiting room?

A) Current magazines of general interest
B) Magazines the staff have brought from home
C) Medical journals that the physician has finished reading
D) Mainly free magazines obtained from medical supply companies

Question 14

In the medical office, how should confidential documents be discarded?

A) By tearing them up before placing in a waste basket.
B) By placing them in a recycle bin.
C) By first shredding them and then placing them in a recycling bin.
D) Confidential documents should never be discarded.

Question 15

How are old telephone logs, payroll records, minutes of practice management meetings, and canceled checks categorized?

A) Recyclable paper
B) Confidential documents
C) Nonessential bits of information
D) Regular office maintenance documents

Question 16

In each examination room, there are usually ________ waste container(s).

A) One
B) Two
C) Three
D) Four

Question 17

What should be assessed during a safety inspection?

A) Adequate supply of soap in all soap dispensers
B) Serial number of each piece of medical equipment
C) Presence of a biohazard container in each exam room
D) Electrical cords in good repair and not obstructing walkways
E) All of the above

Question 18

What type of waste container should needles and glass slides be discarded in?

A) Ordinary trash container.
B) Rigid biohazard waste container.
C) Covered biohazard waster container with plastic liner.
D) It depends on whether the item is contaminated with blood or potentially infectious material.

Question 19

How should biohazard waste containers be emptied?

A) By the staff, daily
B) Nightly, by the cleaning staff
C) By the staff, when they are three-quarters full
D) Only when a pickup is scheduled by the company that collects biohazard waste

Question 20

How should workplace injuries be minimized or avoided?

A) Staff members should wear sturdy shoes with low heels.
B) Minimal lighting in corridors can save on energy costs.
C) Sturdy stepladders should be used to place items on high shelves.
D) A note should be left for the cleaners about any spills that occurred during the day.

Question 21

What is necessary in order to prevent running out of needed supplies?

A) Create a good relationship with each supplier.
B) Order as many supplies as there is room to store.
C) Keep supplies with the expiration date closest to the current date to the front.
D) Determine a realistic reorder point, and order new supplies when that point is reached.

Question 22

Match the definition of the names or items on the left to the definition on the right. Each definition can be used only once.

Salary

A) Employee’s withholding allowance certificate
B) Wage and Tax Statement provided annually before January 31
C) Money withheld from paycheck and paid to the federal government
D) Employment Eligibility Form
E) Money withheld from paycheck and paid to the state
F) 1.45% of employee wages matched by an additional 1.45% paid by the employer
G) Federal unemployment tax paid by the employer
H) Social Security tax to fund the U.S. retirement program
I) Amount of pay before deductions
J) Wages based on number of hours worked times hourly rate
K) Wages paid as fixed amount of money that does not depend on the number of hours worked

Question 23

Match the definition of the names or items on the left to the definition on the right. Each definition can be used only once.

W-2 form

A) Employee’s withholding allowance certificate
B) Wage and Tax Statement provided annually before January 31
C) Money withheld from paycheck and paid to the federal government
D) Employment Eligibility Form
E) Money withheld from paycheck and paid to the state
F) 1.45% of employee wages matched by an additional 1.45% paid by the employer
G) Federal unemployment tax paid by the employer
H) Social Security tax to fund the U.S. retirement program
I) Amount of pay before deductions
J) Wages based on number of hours worked times hourly rate
K) Wages paid as fixed amount of money that does not depend on the number of hours worked

Question 24

How should all medical records, including computer data backup disks, be stored?

A) In boxes
B) In the physician's office
C) In the physician's house
D) In locked, fire-resistant file cabinets

Question 25

Match the definition of the names or items on the left to the definition on the right. Each definition can be used only once.

FUTA

A) Employee’s withholding allowance certificate
B) Wage and Tax Statement provided annually before January 31
C) Money withheld from paycheck and paid to the federal government
D) Employment Eligibility Form
E) Money withheld from paycheck and paid to the state
F) 1.45% of employee wages matched by an additional 1.45% paid by the employer
G) Federal unemployment tax paid by the employer
H) Social Security tax to fund the U.S. retirement program
I) Amount of pay before deductions
J) Wages based on number of hours worked times hourly rate
K) Wages paid as fixed amount of money that does not depend on the number of hours worked

Question 26

Match the definition of the names or items on the left to the definition on the right. Each definition can be used only once.

W-4 form

A) Employee’s withholding allowance certificate
B) Wage and Tax Statement provided annually before January 31
C) Money withheld from paycheck and paid to the federal government
D) Employment Eligibility Form
E) Money withheld from paycheck and paid to the state
F) 1.45% of employee wages matched by an additional 1.45% paid by the employer
G) Federal unemployment tax paid by the employer
H) Social Security tax to fund the U.S. retirement program
I) Amount of pay before deductions
J) Wages based on number of hours worked times hourly rate
K) Wages paid as fixed amount of money that does not depend on the number of hours worked

Question 27

Match the definition of the names or items on the left to the definition on the right. Each definition can be used only once.

FICA

A) Employee’s withholding allowance certificate
B) Wage and Tax Statement provided annually before January 31
C) Money withheld from paycheck and paid to the federal government
D) Employment Eligibility Form
E) Money withheld from paycheck and paid to the state
F) 1.45% of employee wages matched by an additional 1.45% paid by the employer
G) Federal unemployment tax paid by the employer
H) Social Security tax to fund the U.S. retirement program
I) Amount of pay before deductions
J) Wages based on number of hours worked times hourly rate
K) Wages paid as fixed amount of money that does not depend on the number of hours worked

Question 28

What is involved in keeping a supply inventory?

A) Supplies can only be ordered from approved suppliers.
B) Supplies must have secure labels, or be discarded.
C) A list is maintained of all supplies used in the medical office.
D) Expiration dates on all supplies are checked before using them.

Question 29

When does an incident report need to be completed?

A) When a patient trips over a chair
B) When a staff member slips on a wet floor
C) When a staff member gets stuck with a needle
D) When syringes or prescription pads are suddenly missing
E) All of the above

Question 30

Equipment wears out. Which of the following would be most likely to result in a decision to replace a piece of equipment instead of repairing it?

A) It is 10 years old.
B) It costs more than $1,000.
C) The manufacturer no longer produces parts for repair.
D) It is used for special tests or procedures about once a week.

Question 31

When newly ordered supplies arrive in the office, what should the medical assistant do?

A) Give the delivery man a tip from petty cash.
B) Keep the supplies in the reception area until there is time to put them away.
C) Put the new supplies away in front of the supplies that are already in the storage area.
D) Check the supplies received against the packing slip to make sure that everything that has been ordered has arrived.
E) All of the above.

Question 32

Match the definition of the names or items on the left to the definition on the right. Each definition can be used only once.

Medicare tax

A) Employee’s withholding allowance certificate
B) Wage and Tax Statement provided annually before January 31
C) Money withheld from paycheck and paid to the federal government
D) Employment Eligibility Form
E) Money withheld from paycheck and paid to the state
F) 1.45% of employee wages matched by an additional 1.45% paid by the employer
G) Federal unemployment tax paid by the employer
H) Social Security tax to fund the U.S. retirement program
I) Amount of pay before deductions
J) Wages based on number of hours worked times hourly rate
K) Wages paid as fixed amount of money that does not depend on the number of hours worked

Question 33

What protects physicians and office staff if patients claim that diagnostic procedures, tests, or treatments caused an injury?

A) Small claims court
B) Property and theft insurance
C) Professional liability insurance
D) None of the above
E) All of the above

Question 34

Match the definition of the names or items on the left to the definition on the right. Each definition can be used only once.

Gross pay

A) Employee’s withholding allowance certificate
B) Wage and Tax Statement provided annually before January 31
C) Money withheld from paycheck and paid to the federal government
D) Employment Eligibility Form
E) Money withheld from paycheck and paid to the state
F) 1.45% of employee wages matched by an additional 1.45% paid by the employer
G) Federal unemployment tax paid by the employer
H) Social Security tax to fund the U.S. retirement program
I) Amount of pay before deductions
J) Wages based on number of hours worked times hourly rate
K) Wages paid as fixed amount of money that does not depend on the number of hours worked

Question 35

What is important information about the equipment purchased for the medical office?

A) Serial number
B) Date of purchase
C) Type and length of warranty
D) Suggested service schedule, and name of provider who provides service
E) All of the above

Question 36

How should lighted exit signs be tested?

A) Room lights should be switched off.
B) Exit sign lights should be turned off and on.
C) A test button on the light switch should be pressed.
D) It is not necessary to test them; a burned-out bulb will be obvious.

Question 37

What is the general term for establishing and maintaining policies and procedures that protect the medical office and staff from lawsuits?

A) Prioritizing
B) Risk management
C) Liability insurance
D) Policies and procedures

Question 38

Match the definition of the names or items on the left to the definition on the right. Each definition can be used only once.

Federal tax

A) Employee’s withholding allowance certificate
B) Wage and Tax Statement provided annually before January 31
C) Money withheld from paycheck and paid to the federal government
D) Employment Eligibility Form
E) Money withheld from paycheck and paid to the state
F) 1.45% of employee wages matched by an additional 1.45% paid by the employer
G) Federal unemployment tax paid by the employer
H) Social Security tax to fund the U.S. retirement program
I) Amount of pay before deductions
J) Wages based on number of hours worked times hourly rate
K) Wages paid as fixed amount of money that does not depend on the number of hours worked

Question 39

Match the definition of the names or items on the left to the definition on the right. Each definition can be used only once.

I-9 form

A) Employee’s withholding allowance certificate
B) Wage and Tax Statement provided annually before January 31
C) Money withheld from paycheck and paid to the federal government
D) Employment Eligibility Form
E) Money withheld from paycheck and paid to the state
F) 1.45% of employee wages matched by an additional 1.45% paid by the employer
G) Federal unemployment tax paid by the employer
H) Social Security tax to fund the U.S. retirement program
I) Amount of pay before deductions
J) Wages based on number of hours worked times hourly rate
K) Wages paid as fixed amount of money that does not depend on the number of hours worked

Question 40

Match the definition of the names or items on the left to the definition on the right. Each definition can be used only once.

State tax

A) Employee’s withholding allowance certificate
B) Wage and Tax Statement provided annually before January 31
C) Money withheld from paycheck and paid to the federal government
D) Employment Eligibility Form
E) Money withheld from paycheck and paid to the state
F) 1.45% of employee wages matched by an additional 1.45% paid by the employer
G) Federal unemployment tax paid by the employer
H) Social Security tax to fund the U.S. retirement program
I) Amount of pay before deductions
J) Wages based on number of hours worked times hourly rate
K) Wages paid as fixed amount of money that does not depend on the number of hours worked

Question 41

Professional liability insurance for a medical office will cover costs of repairing damage caused by a tornado.

Question 42

Service contracts cover repair costs for equipment after the manufacturer's warranty has expired.

Question 43

An incident report should always include names and identifying information for any witness to the incident that is described in the report

Question 44

An electronic security system makes it unnecessary to have other locked areas in a medical office.

Question 45

When a medical office contracts with an outside payroll service, employee files are also maintained by the outside service.

Question 46

In addition to medical office appointments, physicians must be scheduled for other responsibilities, such as being on call and making nursing home visits.

Question 47

Regular safety inspections should include a review of storage for compressed gases, medications, and chemicals.

Question 48

A medical assistant may be expected to help patients identify community resources for visiting nurse and homemaker services.

Question 49

Staff meetings should be held at least twice a week to promote teamwork and share information.

Question 50

It is not necessary for a medical office to have written policies about sexual harassment, confidentiality, or patient rights, so long as every employee knows the expectations of the organization.