Deck 42: Written Communications

Question 1

Which of the following is considered an end notation in a business letter?

A) Date line
B) Enclosure line
C) Typed signature
D) Complimentary closing

Answer 1

Enclosure line

Question 2

Discuss principles of using Electronic Medical Record (EMR)

Answer 2

not answered

Question 3

Which of the following is the correct way for the medical assistant to begin a letter from Dr. Taylor to Samuel Matthews, M.D.?

A) Dear Sam,
B) Dear Dr. Matthews:
C) Dear Samuel Matthews:
D) Dear Samuel Matthews, M.D.:

Answer 3

Dear Dr. Matthews:

Question 4

What part of a letter includes the name and address of the party to whom a letter is being sent?

A) Body
B) Heading
C) Salutation
D) Inside address

Question 5

Medical Office Business Procedures/Management

Question 6

Medical Law and Ethics

Question 7

How is the return address formatted on a letter sent by the medical office?

A) Centered six lines below the top of the paper.
B) Left-justified 1 inch below the top of the paper.
C) Right-justified 1½ inches below the top of the paper.
D) Most offices use letterhead stationery, and the placement varies.

Question 8

Which of the following best describes the spacing in the body of a business letter?

A) Single-spaced throughout
B) Double-spaced throughout
C) Single-spaced with double space between paragraphs
D) Double-spaced with triple space between paragraphs

Question 9

What part of a letter will contain the date line?

A) Body
B) Closing
C) Heading
D) End notations

Question 10

Explore issue of confidentiality as it applies to the medical assistant

Question 11

Recognize fundamental writing skills

Question 12

Describe the implications of HIPAA for the medical assistant in various medical settings

Question 13

What type of computer program does the medical assistant usually use to prepare letters?

A) Word processing.
B) Database.
C) Spreadsheet.
D) Letters are usually prepared on a typewriter, not the computer.

Question 14

Whose initials are placed in uppercase in the reference notation of a letter from a medical office?

A) Office manager
B) Initials of the managing partner
C) Individual who composed the letter
D) Individual who typed or keyed the letter

Question 15

If the physician wants to use a printed title, such as "Professor of Medicine," in the closing of a letter, where would it be placed?

A) On the reference notation line
B) On the same line as the typed signature
C) Right-justified on the last line of the letter
D) On the line immediately below the typed signature

Question 16

Which of the following is the most formal closing for a business letter?

A) Regards
B) Sincerely
C) Sincerely yours
D) Very truly yours

Question 17

Discuss applications of electronic technology in effective communication

Question 18

Which of the following statements is true about the margins of a business letter?

A) The top margin of a letter should be 2-2½ inches.
B) The side margins should be ¾ inch to 1 inch wide.
C) The bottom margin should be larger than the top margin.
D) The margins on all four sides of the letter should always be equal.

Question 19

What punctuation mark follows the complimentary closing of a business letter?

A) Colon
B) Comma
C) Semicolon
D) None

Question 20

Which of the following comes last in a business letter?

A) Reference line
B) Typed signature
C) Complimentary close
D) Handwritten signature

Question 21

What is the letter style in which the first line of each new paragraph is indented five spaces?

A) Block
B) Semiblock
C) Simplified
D) Modified block

Question 22

What is the function of a conjunction?

A) It modifies a noun.
B) It expresses feelings.
C) It joins words, phrases, or clauses.
D) It shows the connection of a noun to some other word.

Question 23

What proofreader's mark is used to indicate that a period should be added?

A) A circle around a period
B) An arrow above a period
C) A slash followed by a period
D) A left bracket around a period

Question 24

What punctuation mark is used before beginning a direct quotation using quotation marks?

A) None
B) Comma
C) Hyphen
D) Semicolon

Question 25

What is the advantage of using or creating a template for letters from a medical office?

A) It is easier to add a second page to the letter.
B) It is easier to find the inside address for a new letter.
C) It is easier to maintain the same format for all letters.
D) It makes each letter sound more personal and individualized.

Question 26

Which of the following is NOT a way to monitor laboratory test results using the electronic medical record?

A) Posting an alert when follow-up testing is overdue
B) Tracking how fast patients follow up with additional tests
C) Tracking that patients have been notified of laboratory results
D) Tracking to be sure that all results have been received from the testing facility

Question 27

Where is the date line placed in the full block letter style?

A) Left-justified
B) Right-justified
C) On a tab at the center
D) On a tab to the right of the center

Question 28

Which part of speech can modify a noun, adjective, or adverb?

A) Adverb
B) Pronoun
C) Adjective
D) Preposition
E) All of the above

Question 29

Which part(s) of a standard letter is/are not used in the simplified letter style?

A) Salutation only
B) Printed signature line only
C) Salutation and complimentary closing
D) Printed signature line and end notations

Question 30

Which of the following is an example of a complex sentence?

A) I must open the letter in the outer office.
B) After I open the envelope, I will read its contents.
C) I will open the envelope, and then I will prepare a reply.
D) I will open the envelope, read its contents, and prepare a reply.

Question 31

What sentence error occurs when a sentence does not have a verb?

A) Comma splice
B) Run-on sentence
C) Illegible sentence
D) Sentence fragment

Question 32

After printing a letter to be sent by the medical office, a medical assistant notices that a word is not spelled correctly. What should the medical assistant do?

A) Correct the mistake neatly in ink.
B) Correct the computer file and reprint the letter.
C) Send the letter as is because up to two errors in a letter are allowed.
D) Ask the office manager whether to take the time to correct the letter on the computer.

Question 33

In the sentence, "Roger is a very tall boy," which word is a proper noun?

A) Boy
B) Tall
C) Very
D) Roger

Question 34

Which of the following letter styles requires all lines to begin at the left margin?

A) Full block
B) Semiblock
C) Modified block
D) None of the above

Question 35

Which part of speech shows relationships of space, time, or possession?

A) Noun
B) Preposition
C) Interjection
D) Conjunction

Question 36

Which of the following is punctuated correctly?

A) June 13 1987
B) June 13, 1987
C) June 13^th, 1987
D) June 13, of 1987

Question 37

When should a comma be used to separate elements in a series?

A) If there are two or more elements
B) If there are three or more elements
C) If there are four, five, or more elements
D) If it is necessary for the understanding of the sentence

Question 38

What type of sentence is composed of two independent clauses?

A) Simple sentence
B) Run-on sentence
C) Complex sentence
D) Compound sentence

Question 39

Which of the following letters would most likely be signed by the medical assistant?

A) Order for office supplies
B) Medical reports to an insurance company
C) Letter dictated by the physician to a patient
D) Letter to another physician about a consultation

Question 40

Why should the medical assistant proofread all letters, memos, or other documents that will be distributed?

A) The computer cannot add proofreader's marks.
B) It isn't necessary; the computer spell check function will correct all misspelled words.
C) The physician or other individual who composed the letter may want to make changes.
D) The computer spell check function cannot verify that a word is used in its correct context.

Question 41

Which of the following is not usually one of the headings in a memo?

A) TO
B) FROM
C) DATE
D) ADDRESS

Question 42

A period is placed after each line in the inside address of a business letter.

Question 43

A comma is used to set off introductory elements such as a prepositional phrase or dependent clause.

Question 44

Which of the following is/are special features that are often found on the photocopier in a medical office?

A) Duplex
B) Collate
C) Sort pages
D) Staple documents
E) All of the above

Question 45

Why should the medical assistant avoid opening e-mail attachments from individuals who are strangers ?

A) The medical assistant can open all attachments with equal confidence.
B) The sender will know that the medical assistant has opened the attachment.
C) If an attachment contains a virus, opening the attachment will launch the virus.
D) There is no sense opening an attachment if the medical assistant is going to delete the message anyway.

Question 46

A memorandum is usually printed on letterhead just like a business letter.

Question 47

The medical assistant should shred any spoiled document that he or she photocopies.

Question 48

A word that modifies or qualifies a noun is an interjection.

Question 49

The typed signature should be entered on the line directly below the complimentary closing on a business letter.

Question 50

When the medical assistant answers an e-mail, why is it customary to create the answer as a reply?

A) To save time
B) To acknowledge receipt of the first e-mail
C) To answer the e-mail in the most efficient way
D) To allow the recipient to read previous correspondence

Question 51

Most e-mail programs allow a signature to be created with contact information that will be included at the bottom of every e-mail.

Question 52

A photocopier that is able to collate documents can store images from both sides of a page in memory to produce two-sided copies.

Question 53

How should the medical assistant protect patient confidentiality when photocopying a patient's medical record to send to another health care facility?

A) File any spoiled copies in the medical record.
B) Collate and sort the photocopied pages manually.
C) Be sure that no other individual is near the photocopier.
D) Check for a signed authorization for release of information.
E) All of the above.

Question 54

Many medical offices notify patient of laboratory results by letter.

Question 55

In a business letter, all parts of the letter should be created in the same font.

Question 56

What is the process used by a fax (facsimile) machine to send documents from one location to another ?

A) The fax machine takes a photograph of the document which is transmitted electronically.
B) The fax machine scans the document like a computer scanner so that it can be transmitted.
C) The fax machine encodes the images on the document into signals to be sent over the telephone.
D) The fax machine encodes the images on the document into electronic signals to be sent over the Internet.

Question 57

Which of the following is NOT a function of a fax cover sheet?

A) It provides instructions to the fax machine.
B) It protects patient confidentiality and privacy.
C) It may contain instructions about what to do if the fax is received in error.
D) It informs the recipient of the name and telephone/fax number of the sender.