Deck 38: Medical Office Computerization

Question 1

Medical Office Business Procedures/Management

Answer 1

It seems like you're asking for information on Medical Office Business Procedures/Management, but your question is incomplete. To provide a full answer, I would need a specific question or topic within the realm of Medical Office Business Procedures/Management. However, I can give you an overview of common procedures and management practices in a medical office setting.Medical Office Business Procedures/Management typically involves the following aspects:
1. **Patient Scheduling and Registration**: Efficiently managing patient appointments to optimize the use of medical staff and facilities. This includes patient registration, collecting insurance information, and maintaining patient records.
2. **Billing and Coding**: Accurately coding procedures and diagnoses using standardized medical codes, such as ICD-10 and CPT, to process insurance claims and patient billing.
3. **Insurance Verification and Authorization**: Confirming patient insurance coverage and obtaining necessary pre-authorizations for procedures to ensure payment.
4. **Compliance**: Adhering to healthcare laws and regulations, such as HIPAA for patient privacy and OSHA for workplace safety.
5. **Financial Management**: Overseeing budgeting, payroll, and financial planning. This includes managing accounts receivable and payable, and negotiating with suppliers.
6. **Human Resources**: Hiring, training, and managing staff, ensuring that the office is adequately staffed with qualified personnel.
7. **Office Administration**: Managing day-to-day operations, including ordering supplies, equipment maintenance, and ensuring the office environment is organized and conducive to patient care.
8. **Quality Control**: Implementing procedures to monitor and improve the quality of care provided, including patient satisfaction and safety measures.
9. **Electronic Health Records (EHR) Management**: Utilizing EHR systems to maintain accurate and comprehensive patient records, and to streamline communication between different healthcare providers.
10. **Communication**: Ensuring effective communication within the office and with patients, including handling patient inquiries, complaints, and education.
11. **Strategic Planning**: Developing strategies to improve office efficiency, patient care, and business growth. This may involve marketing, community outreach, and adapting to changes in healthcare policies.
12. **Risk Management**: Identifying potential risks to the practice, including malpractice, and implementing strategies to mitigate these risks.
If you have a specific question within any of these areas or another aspect of Medical Office Business Procedures/Management, please provide more details so I can give you a more targeted answer.

Question 2

What is the term used to describe a set of instructions that tells the computer how to perform a specific function?

A) Program
B) Application
C) Data processing
D) Control unit

Answer 2

Program

Question 3

Discuss the importance of routine maintenance of office equipment

Answer 3

not answered

Question 4

Identify principles of body mechanics and ergonomics

Question 5

Which of the following are considered advantages of using a computer?

A) Tasks can be performed with greater accuracy.
B) Tasks can be performed with greater speed.
C) A variety of different tasks can be performed.
D) Tasks can be performed repeatedly while maintaining the same level of efficiency.
E) All of the above.

Question 6

What is the term used to describe raw, unorganized facts about subject matter presented to the computer for processing?

A) Input
B) Program
C) Data
D) Data processing

Question 7

Basic Keyboarding/Computer Concepts

Question 8

Explore the issue of confidentiality as it applies to the medical assistant

Question 9

The transfer of data to the computer for processing is known as

A) Input
B) Booting
C) Input device
D) Loading

Question 10

Which of the following is NOT an example of an input device?

A) Keyboard
B) Mouse
C) Printer
D) Scanner

Question 11

Discuss pros and cons of various filing methods

Question 12

When five computers in the medical office are linked together, it is known as a

A) Mini-network
B) LAN (local area network)
C) WAN (wide area network)
D) Server

Question 13

Medical Law and Ethics

Question 14

What type of computer is used most often in a medical office?

A) Supercomputer
B) Microcomputer
C) Mainframe computer
D) Laptop computer

Question 15

Describe the implications of HIPAA for the medical assistant in various medical settings

Question 16

Discuss principles of using Electronic Medical Record (EMR)

Question 17

Discuss applications of electronic technology in effective communication

Question 18

Which of the following is NOT a characteristic of an operating system?

A) It is the most common type of system software.
B) It must be loaded into RAM by the user when the computer is turned on.
C) It assists the computer in carrying out its tasks.
D) It tells the hardware how to run an application program.

Question 19

What is the term given to all of the components making up the computer?

A) Software
B) Peripherals
C) Computer system
D) Hardware

Question 20

The manipulation of data by the computer according to a program is known as

A) Output
B) Editing
C) Formatting
D) Processing

Question 21

What happens to items in RAM when the computer is turned off?

A) They are automatically transferred to a storage device
B) They remain intact and are ready for use when the computer is turned back on
C) They are dumped out
D) They are permanently stored on the mainboard

Question 22

Which of the following is an example of an operating system?

A) Medical Management Program
B) Microsoft Excel
C) Microsoft Windows 7
D) Microsoft Word
E) All of the above

Question 23

Which of the following is an example of hardware?

A) Monitor
B) Mouse
C) Keyboard
D) Printer
E) All of the above

Question 24

Which of the following is NOT a characteristic of the mainboard?

A) It is also known as the motherboard.
B) It makes up the primary circuit board of the main computer unit.
C) It directs the step-by-step operation of all the processing functions.
D) It provides a communication pathway for the computer components.

Question 25

Which of the following is NOT a guideline for the care and maintenance of the main unit?

A) Do not obstruct the ventilation slots.
B) Clean the casing with an aerosol spray.
C) Protect from exposure to dust, dirt, and smoke.
D) Place on a flat, stable surface away from direct sunlight.

Question 26

How should the screen of the monitor be positioned to prevent back and neck tension?

A) 2-3 inches above eye level
B) On a flat, stable surface
C) On top of the main computer unit
D) Away from bright light
E) All of the above

Question 27

Which of the following microprocessor chips can process data the fastest?

A) 200-MHz chip
B) 1.5-GHz chip
C) 3.2-GHz chip
D) 500-MHz chip

Question 28

Which of the following is NOT a characteristic of an LCD flat panel monitor?

A) Lightweight
B) Sometimes difficult to view images from an angle
C) Consumes a lot of energy
D) Manipulates light within a layer of liquid crystal cells

Question 29

What type of software consists of an electronic ledger designed to perform mathematic calculations quickly?

A) Spreadsheet
B) Database management
C) Telecommunications
D) Gaming

Question 30

A word processing program can be used to perform which of the following?

A) Enter text
B) Edit text
C) Format text
D) All of the above

Question 31

What is the term for a written set of instructions designed to assist the user in understanding how to operate an application program?

A) Soft copy
B) Documentation
C) Warranty
D) Hard copy

Question 32

The primary cause of improper functioning of the main unit is

A) Not enough computer memory
B) Exposure to environmental contaminants
C) Placing the main unit in a horizontal position
D) A slow microprocessor

Question 33

CPU is an abbreviation for

A) Computer primary unit
B) Central processing unit
C) Central programming unit
D) Core processing unit

Question 34

What is the main function of the CPU?

A) It stores information while the computer is operating.
B) It executes instructions to operate the computer.
C) It provide a way for all parts of the computer to communicate with each other.
D) It supplies electric power to run the computer.
E) All of the above.

Question 35

Which of the following computers has the most memory?

A) A computer with 8 MB of RAM
B) A computer with 10 GB of RAM
C) A computer with 36 KB of RAM
D) A computer with 1,000 MB of RAM

Question 36

The main memory (RAM) of a computer is used to hold which of the following?

A) Operating system
B) Application program
C) Data waiting to be processed
D) Information ready for output
E) All of the above

Question 37

One gigabyte is equal to

A) 1,024 bytes
B) 1,024 KB
C) 1,024 MB
D) 500 MHz

Question 38

Which of the following can be performed by database management software?

A) Generation of financial reports
B) Design of patient education brochures
C) Electronic submission of insurance claims
D) Storage and retrieval of information

Question 39

When working on a monitor, which of the following helps prevent eye strain?

A) Blinking frequently
B) Occasionally focusing on a distant object
C) Positioning screen so that it reflects bright light
D) Using a wrist guard
E) All of the above

Question 40

Monitor resolution is measured in

A) Dot pitch
B) Bytes
C) Millimeters
D) Pixels

Question 41

Which of the following is NOT an examples of a storage device?

A) Hard disk
B) Optical disk (CD or DVD)
C) USB flash drive
D) Modem

Question 42

Which of the following is NOT an advantage of inkjet printers?

A) Lightweight
B) Inexpensive
C) Can print in black-and-white and color
D) Low operating cost

Question 43

Which of the following are examples of tasks performed by special keys?

A) Saving text
B) Capitalizing text
C) Deleting text
D) Moving the cursor
E) All of the above

Question 44

What is the printing speed range of a laser printer?

A) 2-5 ppm
B) 5-10 ppm
C) 12-35 ppm
D) 40-60 ppm

Question 45

Which of the following is an advantage of a laser printer?

A) Fast printing speed
B) Quiet mode of operation
C) Good print quality
D) Low frequency of repair
E) All of the above

Question 46

Which of the following is NOT a keyboard ergonomic guideline?

A) Place the feet flat on the floor
B) Use a hard, firm touch when entering data
C) Place the keyboard at a level lower than a conventional desk
D) Flex the elbows at a 90-degree angle

Question 47

Which of the following is used with a laser printer?

A) Toner powder
B) Ink cartridges
C) Inked ribbon
D) 9-volt batteries

Question 48

Which of the following is a characteristic of an optical disc?

A) Stores data using laser technology
B) Consists of a flat, round, portable disc
C) Holds 650 MB of information or more
D) All of the above

Question 49

Which of the following documents would print the fastest from an inkjet printer?

A) Text
B) Color images
C) Graphics
D) Black-and-white photographs

Question 50

What is the first thing that should be done if water is spilled into a keyboard?

A) Pat the keyboard dry and continue normal usage
B) Leave the computer on until it dries out
C) Immediately turn off the computer
D) Call 911

Question 51

Which of the following is NOT a guideline for the proper care of a printer?

A) Place the printer on a flat, stable surface.
B) Place the printer over a heating vent.
C) Allow sufficient room around the printer.
D) Clean the outside of the printer with cloth dampened with a mild detergent.

Question 52

Which of the following is an example of a navigation key?

A) Enter key
B) Arrow key
C) Control key
D) Caps lock key

Question 53

What happens when a disk is formatted?

A) Tracks and sectors are numerically marked.
B) Data are permanently stored on the disk.
C) A copy of the operating system is transferred to the disk.
D) The disk is cleaned.
E) All of the above.

Question 54

How does an inkjet printer form characters and graphics?

A) By striking a print element against an inked ribbon
B) By spraying tiny drops of ink onto the paper
C) Through electrically charged particles
D) Through a micro-thin beam of light

Question 55

What happens when a key is pressed on the keyboard?

A) An electronic code is generated.
B) A print element strikes an inked ribbon.
C) Data is processing by the computer.
D) A magnetic signal is generated.

Question 56

A key that is used in conjunction with another key to enter commands into the computer is known as a

A) Modifier key
B) Lock key
C) Navigation key
D) Shift key

Question 57

Which of the following printers is used most often in the medical office?

A) Thermal
B) Virtual
C) Laser and inkjet
D) Dot matrix

Question 58

Grime can be removed from a computer keyboard using

A) An aerosol spray
B) A compressed inert gas
C) A vacuum cleaner
D) A slightly damp cloth
E) All of the above

Question 59

Which of the following can be used to clean the screen of a monitor?

A) A paper towel
B) A microfiber cloth
C) Spraying the screen with a screen cleaner
D) Sandpaper

Question 60

How does a privacy filter work?

A) Logs the user out after one minute of inactivity
B) Increases glare when looking from above
C) Requires a password to make the screen visible
D) Blocks the screen image to anyone not directly in front of it

Question 61

What is the term for the physical devices making up a computer system?

A) Hardware
B) Software
C) Application program
D) Peripherals

Question 62

Which of the following is NOT a characteristic of a USB flash drive?

A) Consists of a small circuit board
B) Also known as a jump drive
C) Stores information in the form of magnetized particles
D) Storage capacity ranges from 1 GB to 64 GB or more

Question 63

The posting transactions system is used to

A) Prepare a new patient's chart
B) Prepare patient statements
C) Print a patient appointment log
D) Post patient charges and payments

Question 64

Why is it important for the medical assistant to acquire a thorough knowledge of computer concepts?

A) It increases confidence when working on a computer.
B) It helps in communicating with technical support staff.
C) It helps in understanding the medical management program user manual.
D) All of the above.

Question 65

The LCD monitor should be cleaned with glass cleaner on a regular basis.

Question 66

The type of computer network that includes all computers in a medical office as well as all computers in a local hospital is called a LAN.

Question 67

Printers, keyboards and flash drives may be connected to the computer through a USB port.

Question 68

A CD-ROM (compact disc) holds more information than a DVD (digital versatile disc).

Question 69

What are medical management program startup tasks?

A) Tasks performed to install a medical management program on a hard drive
B) Tasks that are performed to diagnose a computer malfunction
C) Tasks that must be performed before a medical management program becomes operational
D) Tasks that must be performed to start the computer

Question 70

A hard disk consists of thin, rigid platters made of metal or glass.

Question 71

Information entered into the patient registration system is used for which of the following?

A) Posting transactions
B) Processing patient statements
C) Processing insurance claims
D) All of the above

Question 72

Which of the following is NOT an advantage of medical office computerization?

A) Preparation and processing of insurance forms
B) Amount of time involved in learning the program
C) Retrieval of data when needed
D) Electronic submission of insurance claims

Question 73

The shift key on a computer keyboard is an example of a modifier key.

Question 74

The print quality from a laser printer is better than the print quality from a dot matrix printer.

Question 75

A database management program would be used for office correspondence.

Question 76

Which of the following is NOT a purpose of the appointment system?

A) Making appointments
B) Printing reminder cards
C) Printing patient receipts
D) Rescheduling appointments

Question 77

Which of the following can cause a computer system to malfunction?

A) Operator error
B) Software "bug"
C) Hardware "glitch"
D) All of the above

Question 78

Computer programs used to perform functions are collectively called computer software.

Question 79

The keyboard must be connected to the computer with a cable.

Question 80

What is the function of an audit trail?

A) To detect the presence of a computer virus
B) To detect a hardware malfunction
C) To detect irregularities in data entry
D) To prevent unauthorized access to the computer