Deck 8: Conversational Messages

Question 1

People who self-disclose

A) are less vulnerable to illnesses.
B) reap benefits in a sexual relationship such as general relationship satisfaction.
C) are less likely to be victims of psychological abuse.
D) are/do all of the above.

Answer 1

D

Question 2

"A relatively informal interaction in which the roles of the speaker and hearer are exchanged in a nonautomatic fashion under the collaborative management of all parties" is called

A) maxim of manner.
B) conversation.
C) phatic communication.
D) monologue.

Answer 2

B

Question 3

When Reggie told his instructor, "I need you to give me a makeup test" he was violating the maxim of

A) generosity.
B) tact.
C) approbation.
D) agreement.

Answer 3

B

Question 4

Which of the following is NOT true about self-disclosure?

A) It must be deliberately conveyed.
B) It can be about beliefs, values, and desires.
C) It can be verbal or nonverbal.
D) It can occur in all forms of communication.

Question 5

Frank dreads talking to Ryan because he goes on and on and never lets him speak. Ryan is guilty of

A) monologic communication.
B) back-channeling.
C) dialogic communication.
D) the maxim of quantity.

Question 6

Which of the following statements about the influences on self-disclosure is NOT true?

A) Highly sociable people disclose more.
B) You are more likely to self-disclose favorable information.
C) Americans in general self-disclose more than people in Japan and Germany.
D) In initial encounters, women tend to self-disclose more intimately than men.

Question 7

To directly point out that someone is wrong would violate the maxim of

A) self-denigration.
B) modesty.
C) preserving peaceful relations.
D) approbation.

Question 8

Which of the following is true in relation to interruptions?

A) Women interrupt both men and women more than men do.
B) Superiors interrupt those in inferior positions more often than the other way around.
C) They are the same as back-channeling cues.
D) Mothers interrupt their children more than fathers do.

Question 9

"Do you mind if I sit by you?" is an example of a(n)

A) self-reference.
B) other-reference.
C) relational reference.
D) context reference.

Question 10

Raising your hand near your ear is an example of a back-channeling cue to

A) indicate agreement or disagreement.
B) indicate topic change.
C) pace the speaker.
D) ask for clarification.

Question 11

Which of the following is a guideline for closing an e-mail conversation?

A) title your message "FYI"
B) write "thank you in advance" with your initial request for information
C) include in your message "no reply necessary"
D) all of the above are guidelines

Question 12

Which of the following is NOT a function of feedforward?

A) reviewing the message
B) opening channels of communication
C) altercasting
D) disclaiming

Question 13

Indicating agreement, indicating involvement, pacing the speaker, and asking for clarification are functions of

A) speaker cues.
B) turn denying.
C) back-channeling cues.
D) turn requesting.

Question 14

Which of the following is NOT true in regard to feedback?

A) It is immediate.
B) It can be positive.
C) It may focus on the message or speaker.
D) It can be negative.

Question 15

When Phil said, "I don't have anything against the protesters, but…", he was using feedforward in order to

A) altercast.
B) disclaim.
C) preview the message.
D) open the channels of communication.

Question 16

_____________________ is the skill of communicating genuine involvement, taking responsibility for your thoughts and feelings, and providing appropriate feedback.

A) Other-orientation
B) Immediacy
C) Expressiveness
D) Confidence

Question 17

Madison gets annoyed because her friend Susannah forwards to her every chain e-mail that lands in her inbox. Madison needs to tell Susannah to stop violating the maxim of

A) quality.
B) quantity.
C) manner.
D) relation.

Question 18

When being praised for his role in diffusing a crisis, the department leader shrugged off responsibility for his success, saying that other factors played a role. This is an example of the maxim of

A) relation.
B) quality.
C) self-denigration.
D) manner.

Question 19

Part of the maxim of ___________ is using words that the listener will understand.

A) quantity
B) quality
C) relation
D) manner

Question 20

Staying on topic with what is relevant to the conversation follows the maxim of

A) quality.
B) manner.
C) quantity.
D) relation.

Question 21

The order of the five steps in the five-step model of conversation is: opening, feedback, business, feedforward, and closing.

Question 22

The _______________ explains why one person's self-disclosure often leads to the self-disclosure of the other person.

A) self-fulfilling prophecy
B) social presence theory
C) dyadic effect
D) back-channeling theory

Question 23

Lauren gets frustrated when talking to Bert because he always seems to go off on different topics. Bert could be classified as a

A) monologist.
B) detour taker.
C) story teller.
D) egotist.

Question 24

Which is NOT a guideline for apologizing effectively?

A) apologize even when it isn't your fault.
B) don't include excuses with the apology.
C) offer to correct the problem.
D) don't justify your behavior.

Question 25

There are four stages in every conversation.

Question 26

"You look a lot better today than you usually do" is an example of a compliment.

Question 27

If you are speaking with someone who has a speech or language disorder, you should do all of the following EXCEPT

A) avoid finishing sentences for someone who stutters.
B) give directions to a person with a speech disorder such as "slow down."
C) ask for clarification if necessary.
D) maintain eye contact.

Question 28

Which of the following is NOT true about gossip?

A) It involves evaluating people not present.
B) It bonds people and solidifies relationships.
C) It can establish the cultural rules of a society.
D) It grows as the size of an organization increases.

Question 29

The greeting that opens a conversation is a good example of phatic communication.

Question 30

According to _______________ theory, you can develop close relationships in both face-to-face and online contexts.

A) social information processing
B) social presence
C) social exchange
D) social feedback

Question 31

Which of the following is NOT one of the five elements of best excuses?

A) You make it clear your misdeed will never happen again.
B) You request forgiveness about what you did.
C) You acknowledge your responsibility.
D) You minimize the issue to re-establish rapport.

Question 32

A smile or a kiss may serve as an opening to a conversation.

Question 33

Good excuse makers do all of the following EXCEPT

A) use excuses in moderation.
B) take responsibility for their behavior.
C) make excuses often.
D) avoid blaming others.

Question 34

___________ theory argues that the bandwidth of communication influences the degree to which the communication is personal or impersonal.

A) Social exchange
B) Social information processing
C) Cognitive processing
D) Social presence

Question 35

The most important influence on the amount of interruptions is the

A) context of the communication.
B) gender of the interrupter.
C) amount of feedback present.
D) use of active listening.

Question 36

Which of the following is NOT true about small talk?

A) It is always brief.
B) It serves an important purpose.
C) Most topics are innocuous.
D) Topics often grow out of the context.

Question 37

Which of the following is NOT true about self-disclosure?

A) You disclose more to people you like.
B) You are more likely to disclose about your job or hobbies than about your finances.
C) Introverts disclose more than extroverts.
D) Women disclose more than men do.

Question 38

_______________ is an expression of regret or sorrow for having done something or for something that has happened.

A) excuse
B) disclaimer
C) apology
D) rationalization

Question 39

Which of the following is NOT a way to increase personal expressiveness?

A) Be aggressive; it's better to communicate a problem than avoid conflict.
B) Give verbal and nonverbal feedback; you want to show you're listening.
C) Use appropriate gestures that focus on the other person; this shows other-orientation.
D) Vary your language, avoiding cliches, which signal a lack of originality and personal involvement.

Question 40

The _____________ serves as a type of interpersonal glue because it helps relate to another person with positiveness and immediacy.

A) compliment
B) excuse
C) apology
D) disclaimer

Question 41

"I'm sorry I made you mad. If you wouldn't nag at me all the time, then I wouldn't get angry so much. I have a lot of pressure on me right now at work and your nagging just sent me over the top. Don't blow this out of proportion. Come on now, I said I was sorry. Why can't you get over it?"

Question 42

What are the four maxims of conversation, and why would they be important to Pat when tutoring students in the learning center?

Question 43

Discuss the types of unsatisfying conversational partners you have had in your life. Give three examples from the list given in Chapter 8.

Question 44

It is important to give directions to someone who has a speech or language disorder such as "slow down" or "relax."

Question 45

When giving advice, it is effective to use "should statements."

Question 46

It is a myth that men interrupt both women and other men more than women do.

Question 47

Phatic communication is important in face-to-face but not in online communication.

Question 48

Explain the rewards and dangers of self-disclosure and list the guidelines for self-disclosing to others.

Question 49

Slips of the tongue do not count as self-disclosure.

Question 50

Vocalized pauses are an example of turn-maintaining cues.

Question 51

Direct opening lines are least preferred by men and women.

Question 52

When giving a compliment, it is important to use moderation.

Question 53

Explain social presence theory and social information theory and tell which one you feel is the most valid. Be sure to give examples from your own experience.

Question 54

Michelle frequently exaggerates and/or leaves out important information when talking to her parents. She is violating the maxim of manner.

Question 55

When receiving a compliment, it is better to deny or minimize it than to accept it.

Question 56

In conversations, the monologist discloses way too much personal information.

Question 57

It is always unethical to gossip.

Question 58

People in the U.S. disclose more than people in Great Britain, Germany, Japan, or Puerto Rico.

Question 59

Talking about what is relevant to the conversation is the maxim of relation.

Question 60

The maxim of self-denigration is most notably observed in Japan.