Deck 2: Identifying Human Resource Plans and Performance Requirements

Question 1

The advantages of a checklist are economy and limited training for raters.

Answer 1

True

Question 2

Functional job analysis uses a five-point scale to determine the degree to which 194 different task elements are involved in performing a job.

Answer 2

False

Question 3

Markov analysis is used to predict external supply of human resources in the long term,especially in small-business organizations.

Answer 3

False

Question 4

Performance standards have to be identified before performance criteria can be determined.

Question 5

The assessment of a physician's performance is more likely to be beset with problems of criterion deficiency than criterion contamination.

Question 6

Criterion contamination occurs when aspects of performance,which should have been measured,have not in fact been assessed.

Question 7

If more than one person holds a particular job it is called a position.

Question 8

As a new hire "learns the ropes" on the job,performance criteria may undergo review and change.

Question 9

Reliability of a criterion refers to the correspondence between the measure and organization's ultimate goals.

Question 10

If a salesperson's performance is assessed solely by the number of units sold,a potential problem is/are:

A)criterion contamination
B)criterion deficiency
C)criterion overlap
D)B and C
E)all of the above

Question 11

A competency for a supervisor in a textile-manufacturing unit may be his or her tendency to initiate actions before being asked.

Question 12

The time frame used for evaluating a production worker should be different from that used for a human resource professional working in the same organization.

Question 13

Observation as a job analysis data collection tool tends to be the most consistently accurate means of information gathering.

Question 14

A key step in the job analysis process is familiarization with the organization and its jobs.

Question 15

The ability of a performance appraisal instrument to separate superior and poor performers in a garment-sewing factory reflects the discriminability of the measure.

Question 16

Typical criteria are either behaviours or outcomes,not attitudes.

Question 17

A job description is often a narrower and more specific description of a job than a task inventory.

Question 18

Extrapolation involves linearly extending past rates of human resource changes into the future.

Question 19

When doing job analysis,especially in large work settings,employee logs are the

Question 20

When conducting job analysis in a fish processing plant,it is possible to use both human and non-human sources for collecting data.

Question 21

When you are conducting a performance appraisal,an employee explains successful performance in terms of his or her own traits ("I am a hard worker").This illustrates:

A)personal prejudices
B)attribution error
C)self-serving error
D)range restriction error
E)none of the above

Question 22

Non-human sources of job analysis data in a textile factory could include all the following except for:

A)existing job descriptions
B)safety manuals
C)Internet research
D)equipment design blueprints
E)interviews with employees

Question 23

Reliability of a criterion refers to its:

A)relevance
B)adequacy
C)validity
D)ease of measurement
E)none of the above

Question 24

A major problem related to the valid assessment of constructs such as adaptiveness and organizational citizenship is:

A)a lack of clear operational measures
B)a lack of agreement on the time period used for assessment
C)criterion contamination
D)criterion deficiency
E)none of the above

Question 25

Which of the following statements about the competency model is/are true?

A)It differentiates high performers from low performers.
B)It can include items such as "tenacity."
C)It facilitates career planning.
D)A and B statements are true.
E)All of the above statements are true.

Question 26

A measure of reliability is its:

A)controllability
B)internal consistency
C)convergent validity
D)predictability
E)none of the above

Question 27

A competency is a skill or ability associated with:

A)top managers
B)lower-level employees
C)high job performance
D)high salary levels
E)none of the above

Question 28

A group of related activities and duties held by one or more employees is referred to as a:

A)position
B)role
C)work team
D)performance standard
E)none of the above

Question 29

Which of the following statements best illustrate a job specification?

A)Job reports to data entry supervisor
B)Job requires adherence to specific company regulations
C)Job requires lifting 20kg bags in wet,noisy environment
D)Job deals solely with retail customers
E)Job may involve shift work

Question 30

Direct assessment of performance:

A)is less accurate than indirect observation
B)requires the rater seeing job performance or behaviour
C)is extremely difficult,making it virtually impossible for most jobs
D)B and C
E)all of the above are true of direct assessment

Question 31

If you were doing a job analysis of customer service representatives in an electronic retail store,the human sources of organizational job data could include all the following except for:

A)managers at other electronic stores
B)job incumbents
C)supervisors
D)customers
E)subordinates

Question 32

The collection of activities,duties,and responsibilities of an individual employee is referred to as a:

A)job
B)position
C)performance standard
D)performance criteria
E)none of the above

Question 33

Means for dealing with a human resource surplus include all of the following except for which?

A)Hiring freeze
B)Job sharing
C)Layoffs
D)Overtime
E)Internal transfers

Question 34

Markov analysis is more effective for:

A)job positions of over 50 employees
B)job positions of less than 20 employees
C)service industries
D)manufacturing industries
E)government or nonprofit organizations

Question 35

A group of 5 to 15 experts are brought together to identify factors that will have an impact on staffing needs in one to two years.Participants list as many ideas as they can imagine,and these ideas are shared in a round-table fashion until all items have been listed and recorded.What technique is being used?

A)Delphi
B)Nominal group
C)Focus group
D)Expert opinion
E)HR task team

Question 36

What lists all the tasks that form part of a job and the competencies required to perform it?

A)Task inventory
B)Task description
C)Job description
D)Job specification
E)Performance criteria

Question 37

A job specification describes:

A)what a job does
B)where the job fits specifically within the organization
C)job demands and human characteristics required to accomplish them
D)specific job behaviours required by company policies
E)salary and benefits

Question 38

If a salesperson is assessed on problem solving skills unrelated to selling,a potential problem is:

A)criterion deficiency
B)criterion overlap
C)criterion dilution
D)A and C
E)none of the above