Deck 11: Managing Employee Relations

Question 1

Peter was frustrated with his employee, Carol. It was very important that when the door to the store opened each day, that Carol was at her cash register, ready to help customers and to take payment for the products found in the convenience store. He had made it very clear to her when he hired her that she needed to arrive at 5:45 am each day, so that she had 15 minutes to prepare the cash register and be ready to serve customers when the store opened at 6:00 am. For her entire probationary period, Carol came on time at 5:45 am. But in the last week alone, Carol had been almost 30 minutes late on Monday and Wednesday mornings. He also noticed that she spent time texting on her cell phone during slower periods this week as well. When he spoke to her about his concerns, she assured him that it wouldn't happen again. Now, on Friday, Peter looked at the clock again to confirm that it was now 6:20, with still no sign of Carol. He knew that he was going to "let her have it" when she finally came in today.

-If Peter has a positive discipline discussion with Carol,where he formally discusses Carol's problem(s)with her and/or assists her in coping with these problems,this is normally referred to as

A)employee assistance
B)employee counselling
C)employee intervention
D)employee involvement
E)an intrusion into an employee's private life

Answer 1

employee counselling

Question 2

Shahida was anxiously awaiting word as to whether or not her job with Minsk Denturists was going to be eliminated.She had been a loyal and reliable employee over the past ten years,helping to grow the company from one location to a multi-branch operation,spread over several provinces.Now she was told that the company intended to reduce their workforce in order to improve organizational efficiency,productivity and competitiveness.She thought that this might be a new focus for the organization,since she had heard from her friend in the mailroom that the organization was recently handed down from the original owner to his two sons.She couldn't stand not knowing anymore,since she the sole provider for her elderly mother.
Shahida's information source in the mailroom would be an example of the use of

A)the grapevine
B)the informal complaint line
C)open-book management
D)social media
E)the rumour mill

Answer 2

A

Question 3

Shahida was anxiously awaiting word as to whether or not her job with Minsk Denturists was going to be eliminated. She had been a loyal and reliable employee over the past ten years, helping to grow the company from one location to a multi-branch operation, spread over several provinces. Now she was told that the company intended to reduce their workforce in order to improve organizational efficiency, productivity and competitiveness. She thought that this might be a new focus for the organization, since she had heard from her friend in the mailroom that the organization was recently handed down from the original owner to his two sons. She couldn't stand not knowing anymore, since she the sole provider for her elderly mother.

-Since Shahida had been employed with Minsk Denturists for ten years with good performance,and may find her position eliminated,the organization must provide her with

A)reasons for constructive dismissal
B)reasonable notice or compensation in lieu of notice
C)just cause
D)corrective discipline
E)reasons for contractual dismissal

Answer 3

reasonable notice or compensation in lieu of notice

Question 4

Peter was frustrated with his employee, Carol. It was very important that when the door to the store opened each day, that Carol was at her cash register, ready to help customers and to take payment for the products found in the convenience store. He had made it very clear to her when he hired her that she needed to arrive at 5:45 am each day, so that she had 15 minutes to prepare the cash register and be ready to serve customers when the store opened at 6:00 am. For her entire probationary period, Carol came on time at 5:45 am. But in the last week alone, Carol had been almost 30 minutes late on Monday and Wednesday mornings. He also noticed that she spent time texting on her cell phone during slower periods this week as well. When he spoke to her about his concerns, she assured him that it wouldn't happen again. Now, on Friday, Peter looked at the clock again to confirm that it was now 6:20, with still no sign of Carol. He knew that he was going to "let her have it" when she finally came in today.

-If Peter was applying a standard progressive discipline system,when Carol arrived in today,he would provide her with a

A)written reprimand.
B)more serious written reprimand with two day suspension.
C)written reprimand with one week suspension.
D)verbal reprimand.
E)dismissal for cause.

Question 5

Peter was frustrated with his employee, Carol. It was very important that when the door to the store opened each day, that Carol was at her cash register, ready to help customers and to take payment for the products found in the convenience store. He had made it very clear to her when he hired her that she needed to arrive at 5:45 am each day, so that she had 15 minutes to prepare the cash register and be ready to serve customers when the store opened at 6:00 am. For her entire probationary period, Carol came on time at 5:45 am. But in the last week alone, Carol had been almost 30 minutes late on Monday and Wednesday mornings. He also noticed that she spent time texting on her cell phone during slower periods this week as well. When he spoke to her about his concerns, she assured him that it wouldn't happen again. Now, on Friday, Peter looked at the clock again to confirm that it was now 6:20, with still no sign of Carol. He knew that he was going to "let her have it" when she finally came in today.

-If Peter dismisses Carol for incompetence,which of the following is not required for Peter to prove?

A)having reasonable and objective performance standards that have been communicated to all employees
B)being able to show that other employees are able to achieve the standards set
C)that a single incident of incompetence was sufficient to dismiss Carol
D)having evidence of warnings given to Carol
E)demonstrating that Carol had reasonable time to improve performance

Question 6

Peter was frustrated with his employee, Carol. It was very important that when the door to the store opened each day, that Carol was at her cash register, ready to help customers and to take payment for the products found in the convenience store. He had made it very clear to her when he hired her that she needed to arrive at 5:45 am each day, so that she had 15 minutes to prepare the cash register and be ready to serve customers when the store opened at 6:00 am. For her entire probationary period, Carol came on time at 5:45 am. But in the last week alone, Carol had been almost 30 minutes late on Monday and Wednesday mornings. He also noticed that she spent time texting on her cell phone during slower periods this week as well. When he spoke to her about his concerns, she assured him that it wouldn't happen again. Now, on Friday, Peter looked at the clock again to confirm that it was now 6:20, with still no sign of Carol. He knew that he was going to "let her have it" when she finally came in today.

-When Peter spoke to Carol about his concerns related to her late arrivals and texting at work during the week,this would be called

A)corrective discipline
B)progression discipline
C)preventive discipline
D)negative discipline
E)advisory discipline

Question 7

Shahida was anxiously awaiting word as to whether or not her job with Minsk Denturists was going to be eliminated. She had been a loyal and reliable employee over the past ten years, helping to grow the company from one location to a multi-branch operation, spread over several provinces. Now she was told that the company intended to reduce their workforce in order to improve organizational efficiency, productivity and competitiveness. She thought that this might be a new focus for the organization, since she had heard from her friend in the mailroom that the organization was recently handed down from the original owner to his two sons. She couldn't stand not knowing anymore, since she the sole provider for her elderly mother.

-Minsk Denturists appears to be reducing its workforce to improve efficiency,productivity,and competitiveness.This is referred to as

A)outsourcing
B)downsizing
C)midsizing
D)resizing
E)shrink sizing

Question 8

Peter was frustrated with his employee, Carol. It was very important that when the door to the store opened each day, that Carol was at her cash register, ready to help customers and to take payment for the products found in the convenience store. He had made it very clear to her when he hired her that she needed to arrive at 5:45 am each day, so that she had 15 minutes to prepare the cash register and be ready to serve customers when the store opened at 6:00 am. For her entire probationary period, Carol came on time at 5:45 am. But in the last week alone, Carol had been almost 30 minutes late on Monday and Wednesday mornings. He also noticed that she spent time texting on her cell phone during slower periods this week as well. When he spoke to her about his concerns, she assured him that it wouldn't happen again. Now, on Friday, Peter looked at the clock again to confirm that it was now 6:20, with still no sign of Carol. He knew that he was going to "let her have it" when she finally came in today.

-If Peter terminates Carol's employment today,she might allege

A)unfair dismissal
B)unlawful dismissal
C)wrongful dismissal
D)preventative dismissal
E)illegal dismissal

Question 9

Peter was frustrated with his employee, Carol. It was very important that when the door to the store opened each day, that Carol was at her cash register, ready to help customers and to take payment for the products found in the convenience store. He had made it very clear to her when he hired her that she needed to arrive at 5:45 am each day, so that she had 15 minutes to prepare the cash register and be ready to serve customers when the store opened at 6:00 am. For her entire probationary period, Carol came on time at 5:45 am. But in the last week alone, Carol had been almost 30 minutes late on Monday and Wednesday mornings. He also noticed that she spent time texting on her cell phone during slower periods this week as well. When he spoke to her about his concerns, she assured him that it wouldn't happen again. Now, on Friday, Peter looked at the clock again to confirm that it was now 6:20, with still no sign of Carol. He knew that he was going to "let her have it" when she finally came in today.

-If Peter finds that Carol is experiencing severe personal problems,then he could refer her to the company's

A)employee evaluation program (EEP)
B)employee problem-solving program (ESP)
C)employee assistance program (EAP)
D)employee personal problem program (EPP)
E)employee tell-and-sell program (ETS)

Question 10

Peter was frustrated with his employee, Carol. It was very important that when the door to the store opened each day, that Carol was at her cash register, ready to help customers and to take payment for the products found in the convenience store. He had made it very clear to her when he hired her that she needed to arrive at 5:45 am each day, so that she had 15 minutes to prepare the cash register and be ready to serve customers when the store opened at 6:00 am. For her entire probationary period, Carol came on time at 5:45 am. But in the last week alone, Carol had been almost 30 minutes late on Monday and Wednesday mornings. He also noticed that she spent time texting on her cell phone during slower periods this week as well. When he spoke to her about his concerns, she assured him that it wouldn't happen again. Now, on Friday, Peter looked at the clock again to confirm that it was now 6:20, with still no sign of Carol. He knew that he was going to "let her have it" when she finally came in today.

-Peter's communication with Carol when expressing how important it was to arrive at the store at 5:45 am each day could be considered

A)corrective discipline
B)progressive discipline
C)advisory discipline
D)positive discipline
E)preventative discipline