Deck 2: Job Analysis and Design

Question 1

Human sources of organizational job data could include all the following except

A)managers at other similar businesses
B)job incumbents
C)supervisors
D)customers
E)subordinates

Answer 1

A

Question 2

The collection phase of job analysis includes

A)determination of the uses of job analysis information
B)identification of jobs to be analyzed
C)determination of the source(s)of job data
D)familiarization with organizational mission
E)design of job descriptions and specifications

Answer 2

C

Question 3

For any human resource department to be effective,it must first have a clear understanding of

A)the jobs found throughout the organization
B)the size of the organization
C)the customer base
D)the technology involved
E)the legal environment the firm operates within

Answer 3

A

Question 4

The definition of a job is such that a job may be held by

A)no more than one person
B)one or more people so long as they are in different departments
C)one or more people so long as they are in the same department
D)any number of people regardless of location
E)part-time employees only

Question 5

Standardized questionnaires to collect job information measure the following

A)compensation levels
B)workstation design
C)absenteeism
D)performance-related information
E)previous job incumbents

Question 6

Job analysis information is used for all the following except

A)writing job descriptions
B)determining profit margins
C)designing performance standards
D)job design
E)assessing job specifications

Question 7

The Vancouver Fire Department was found to be in violation of the Human Rights Act by having a minimum height requirement for applicants.This could likely have been avoided by

A)simply re-writing the job description
B)avoiding taking the matter to the Human Rights Commission
C)a proper job analysis process
D)appealing to city officials
E)keeping the requirements secret

Question 8

Using existing job descriptions and specifications as the source of data for a job analysis is an example of which type of source of job data?

A)human
B)non-human
C)traditional
D)specific
E)dynamic

Question 9

In the first phase of job analysis,one activity a human resource specialist must do is

A)become familiar with the organization and its jobs
B)determine sources of information
C)design collection methods
D)collect job analysis information
E)design job descriptions

Question 10

Non-human sources of job analysis data could include all the following except

A)existing job descriptions
B)safety manuals
C)internet research
D)equipment design blueprints
E)interviews with employees and supervisors

Question 11

The collection of tasks and responsibilities performed by one person is called a

A)job
B)position
C)duty
D)chore
E)job summary

Question 12

Major human resource activities that rely on job analysis information include all the following except

A)determination of training needs
B)job design/redesign
C)fair compensation policies
D)setting of realistic performance standards
E)maintenance of the organization's physical infrastructure

Question 13

There are __________ phases in the job analysis process.

A)2
B)3
C)4
D)5
E)6

Question 14

Phase 1 of the job analysis process includes all the following except

A)preparation for job analysis
B)collection of job analysis information
C)uses of job analysis information
D)familiarization with the organization and jobs
E)identification of jobs to be analyzed

Question 15

The definition of a job is

A)a position held by one person
B)whatever work is assigned on a particular day
C)the physical work space occupied
D)a group of related activities and duties
E)the same as instructions given by the immediate manager

Question 16

In identifying jobs to be analyzed,likely targets often include the following,except

A)jobs that are crucial to organizational success
B)jobs that may preclude members of equity target groups
C)jobs that are difficult to learn or perform
D)jobs where there is continuous hiring
E)jobs involving computers

Question 17

A business has one supervisor and six workers;the workers have identical tasks and responsibilities.Therefore there exists

A)seven jobs
B)six jobs and one position
C)two jobs and seven positions
D)seven jobs and two positions
E)seven jobs and one position

Question 18

The technique where incumbents provide examples of behaviours required to do a job effectively,and the way to do it is considered a(n)

A)Functional Job Analysis
B)Occupational Information Network
C)Position Analysis Questionnaire
D)Critical Incident Method
E)Fleishman's Job Analysis System

Question 19

Job analysis allows human resource specialists to

A)determine proper colour schemes for various departments
B)justify their existence
C)help protect the organization from charges of discrimination
D)avoid detailed job descriptions
E)avoid legal requirements

Question 20

Most job analysis checklists will attempt to measure all of the following items except

A)duties and responsibilities
B)total wages or salary received
C)performance standards
D)working conditions
E)safety hazards

Question 21

The two major job attributes that are used as classification criteria by the National Occupational Classification (NOC)are

A)skill level and skill type
B)industry and occupational mobility
C)industry and skill type
D)education required and level of computerization
E)skill level and geographic location

Question 22

Proper job performance standards can do all the following,with the likely exception of

A)challenging and motivating employees
B)maintaining high performance levels
C)allowing managers to monitor and controlling work performance
D)reducing morale
E)contributing to employee satisfaction

Question 23

A competency is a skill or ability associated with high

A)salary
B)job performance
C)job design
D)job description
E)job analysis

Question 24

The job identity section on a job description would typically include the following except

A)job title
B)job summary
C)job location
D)job grade
E)job status

Question 25

When knowledge about jobs and their requirements are collected by a human resource department,it is called

A)job previewing
B)job analysis
C)job detail
D)job research
E)job standards setting

Question 26

The federal government created an occupational classification which uses the variables of skill level and types of job.It is known as

A)DOT
B)NOC
C)www.workopolis.com
D)Position Analysis Questionnaire
E)Functional Job Analysis

Question 27

Generally speaking,the use of employee logs as a collection method for job analysis information would likely be most useful when the goal is to look at

A)job selection procedures
B)training procedures
C)specific tasks and activities
D)compensation policies
E)discipline policies

Question 28

In choosing a data collection method for job analysis information,the best way is

A)interviewing
B)observation
C)(mailed)questionnaire
D)employee log
E)there is no one best way

Question 29

Without measurable job performance standards

A)performance standards are relatively worthless
B)management is more effective
C)performance will remain at a constant high level
D)morale will increase among the best workers
E)workers can be in a strike position

Question 30

A brief concise overview on a job description that tells what a job is,how it is done,and why,is called the

A)job identity
B)job responsibilities and duties
C)job analysis
D)job summary
E)job design

Question 31

One good means of checking the accuracy of job descriptions is to have them checked by

A)(selected)jobholders
B)the job supervisor(s)
C)an impartial committee from outside the job area
D)job holders and supervisors
E)other human resource specialists

Question 32

A job specification describes

A)what a job does
B)where the job fits specifically within the organization
C)job demands and human characteristics required by them
D)specific job behaviours required by company policies
E)salary and benefits

Question 33

Which job analysis method asks reviewers to determine the degree to which 194 different task elements are present in a specific job?

A)Functional Job Analysis
B)Occupational Information Network
C)Position Analysis Questionnaire
D)Critical Incident Method
E)Fleishman's Job Analysis System

Question 34

A competency model used in job design,can be developed for all of the following except

A)teams
B)work units
C)specific jobs
D)key skills and abilities
E)individuals

Question 35

Interviews are an effective way to collect job information for all of the following reasons except

A)interviewers can explain unclear questions
B)they are quick and cost effective
C)answers can be clarified
D)job holders and supervisors provide input
E)the process can provide accuracy

Question 36

The working conditions section on a job description could include all of the following except

A)hours of work
B)safety hazards
C)health hazards
D)travel requirements
E)salary range

Question 37

Which job analysis method focuses on cognitive,psychomotor,physical,and sensory abilities and is relatively new?

A)Functional Job Analysis
B)Occupational Information Network
C)Position Analysis Questionnaire
D)Critical Incident Method
E)Fleishman's Job Analysis System

Question 38

Designing proper job performance standards is another application of

A)job analysis
B)job summary
C)job identity
D)job location
E)job specification

Question 39

A job specification is best illustrated by which of the following

A)"job reports to data entry supervisor"
B)"job requires adherence to specific company regulations"
C)"job requires lifting 20kg bags in wet,noisy environment"
D)"job deals solely with retail customers"
E)"job may involve shift work"

Question 40

The key parts of a job description have sections which include

A)human characteristics,working conditions,performance standards,and tasks
B)job identity,reporting relationships,salary,and holidays
C)job responsibilities,job working conditions,performance standards,and compensation
D)job summary,reporting relationships,compensation,and tasks
E)job identity,job summary,job duties,and job working conditions

Question 41

Employee considerations of job design do not include

A)work flow
B)task significance
C)autonomy
D)variety
E)feedback

Question 42

Task identity is

A)an ergonomic consideration of job design
B)an organizational consideration of job design
C)an employee consideration of job design
D)an environmental consideration of job design
E)both an ergonomic and an environmental consideration of job design

Question 43

When jobs are expanded by increasing the number of related tasks an employee does,it is an example of

A)job rotation
B)job enrichment
C)job analysis
D)job specifications
E)job enlargement

Question 44

All of the below are key job design considerations except

A)ergonomic
B)employee
C)financial
D)environmental
E)organizational

Question 45

Organizational considerations of job design include

A)efficiency and work flow
B)task variety
C)feedback
D)task identity
E)task significance

Question 46

The physical relationship between the worker and the work is a(n)

A)organizational consideration of job design
B)ergonomic consideration of job design
C)employee consideration of job design
D)environmental consideration of job design
E)functional consideration of job design

Question 47

One of the organizational considerations involved in job design is

A)variety
B)work flow
C)task significance
D)feedback
E)task identity

Question 48

Jobs that give workers autonomy tend to increase an employee's

A)self esteem and job performance
B)salary and vacation allotment
C)seniority level and self esteem
D)productivity and apathy
E)dissatisfaction and complaints

Question 49

When job analysts focus on developing broader skills rather than performing specific duties they are using a

A)reactive system
B)competency matrix
C)job redesign portfolio
D)structured systematic appraisal
E)total organization systems approach

Question 50

When actual performance strays from the performance standards for a job,one likely corrective action may be

A)changes to the standards
B)having another person measure performance
C)dismissal
D)changing the job title
E)changing jobs from full-time to part-time

Question 51

To increase the quality of work life in specialized jobs,HR departments will implement

A)job rotation,job enlargement,or job enrichment programs
B)job enlargement,autonomy,and job rotation programs
C)feedback,variety,and task identity
D)ergonomic studies,job rotation,and work teams
E)job enrichment,work teams,and employee suggestions programs

Question 52

Task significance is a(n)

A)organizational consideration of job design
B)ergonomic consideration of job design
C)employee consideration of job design
D)environmental consideration of job design
E)legal consideration of job design

Question 53

Job rotation is a(n)

A)organizational consideration of job design
B)environmental consideration of job design
C)employee consideration of job design
D)ergonomic consideration of job design
E)financial consideration of job design

Question 54

Efficiency is a(n)

A)organizational consideration of job design
B)ergonomic consideration of job design
C)employee consideration of job design
D)environmental (societal)consideration of job design
E)considered the same as task identity for job analysis purposes

Question 55

Competencies are used for all of the following except

A)performance management
B)compensation
C)exit interviews
D)career development
E)training

Question 56

Internal job analysis information can produce valid job performance standards under all the below conditions except

A)when performance is quantified
B)when tasks are complex and specialized
C)when performance is easily measured
D)when performance standards are understood by workers and supervisors
E)when performance requires little interpretation

Question 57

Among the key employee considerations in job design are all the following except

A)task efficiency
B)autonomy
C)task identity
D)variety
E)task significance

Question 58

Moving employees between different jobs is called

A)job enrichment
B)job enlargement
C)job design
D)job rotation
E)team building

Question 59

Job performance standards may be obtained from all the following except

A)job analysis information
B)work measurement
C)benchmarking
D)external applicant pool
E)industry standards

Question 60

In the last fifty years many jobs have been redesigned,often due to

A)global competition
B)global competition and complex technology
C)increasing worker expectations
D)global competition,complex technology,and increasing worker expectations
E)increasing worker expectations and global competition

Question 61

One key activity in phase 1 of the job analysis process is familiarization with the organization's structure,strategy,and desired outcomes.

Question 62

Identification of jobs to be analyzed is the third key activity of phase 1 of job analysis.

Question 63

Two of the key activities in phase 2 of the job analysis process are: determination of job data sources and choice of method for data collection.

Question 64

Likely targets of job analysis could be jobs that continuously hire,jobs that are difficult,or jobs that are critical to the organization.

Question 65

Job redesign is a major organizational activity that relies on job analysis information.

Question 66

The use of inappropriate job requirements causes organizations to break criminal laws.

Question 67

Identification of realistic and challenging performance standards is one of the few human resource activities that does not rely on job analysis information.

Question 68

Phase 2 of the job analysis process is the collection of all relevant information.

Question 69

Job analysis is important for such human resource activities as determining job requirements,training needs,and compensation policies.

Question 70

One target of job analysis should be jobs that appear to preclude certain classes of people,such as women or visible minorities.

Question 71

When job design increases a worker's responsibility and control over a job,this is an example of

A)job enlargement
B)job enrichment
C)team work
D)job analysis
E)job performance standards

Question 72

The text suggests that accurate and timely job descriptions are becoming increasingly difficult to produce for a variety of reasons including all the following except

A)global competition
B)changing worker profile
C)fast technological obsolescence
D)rapid increase in knowledge requirements
E)lack of task identity,variety,and significance

Question 73

Two of the key activities in phase 2 of the job analysis process are: identification of jobs to be analyzed and data collection instrument design.

Question 74

Job analysis has five major consecutive phases: preparation,collection of data,employee selection,employee orientation,and use of collected data.

Question 75

A job usually consist of grouping unrelated tasks.

Question 76

Environmental considerations of job design include

A)job enrichment
B)social expectations
C)work flow
D)feedback
E)ergonomic controls

Question 77

Generally,job design is among one of the least important factors in organizational productivity.

Question 78

Work practices are an

A)employee consideration of job design
B)ergonomic consideration of job design
C)organizational consideration of job design
D)environmental consideration of job design
E)legal consideration of job design

Question 79

Phase 2 of the job analysis process contains three interrelated activities.

Question 80

If more than one person holds a particular job it is called a position.