Deck 10: Interpersonal Communication and Conflict

Question 1

Identifying both content and relationship issues is one way of

A) rejecting a solution.
B) gunnysacking.
C) defining the conflict.
D) beltlining.

Answer 1

C

Question 2

The Canadian Charter of Rights and Freedoms states that everyone has the following fundamental freedoms EXCEPT

A) freedom of conscience.
B) freedom of peaceful assembly.
C) freedom of sexual display.
D) freedom of association.

Answer 2

C

Question 3

Looking at the upside allows you to wear the

A) creative new idea hat.
B) positive benefits hat.
C) negative argument hat.
D) fact hat.

Answer 3

B

Question 4

Crying, displaying extreme emotionalism, and developing a physical reaction are all forms of

A) control.
B) silencers.
C) gunnysacking.
D) beltlining.

Question 5

An example of a relationship conflict is

A) fighting over what to watch on television.
B) arguing over politics.
C) disagreeing over who gets to set the rules.
D) trying to convince a professor to change a grade.

Question 6

Which of the following is NOT a true statement about how different cultures approach conflict?

A) The Japanese may use such strategies as personal rejection or verbal aggressiveness.
B) The Chinese may see both sides as being both right and wrong in a conflict.
C) North Americans will see one side as wrong and one side as right.
D) Many Pacific Rim cultures would expect women to take a more agreeable approach to the conflict.

Question 7

A model for conflict resolution includes all EXCEPT

A) define both content and relationship.
B) examine solutions.
C) seek solutions.
D) define conflict.

Question 8

Non-negotiation is all of the following EXCEPT

A) steamrolling.
B) a special type of avoidance.
C) a silencer.
D) a refusal to discuss or listen to the other person.

Question 9

Which of the following is an example of evaluation?

A) You try to control the behaviour of the other person.
B) You-messages
C) You insist on having the last word.
D) You demonstrate indifference or lack of caring.

Question 10

Non-negotiation is a form of

A) fighting actively.
B) avoidance.
C) force.
D) present focus.

Question 11

Finding new ways to address the problem allows you to wear the

A) feeling hat.
B) control of thinking hat.
C) creative new idea hat.
D) fact hat.

Question 12

Verbal aggressiveness is all of the following EXCEPT

A) disconfirmation.
B) winning by inflicting psychological pain.
C) attacking the other's self-concept.
D) willingness to argue for a point of view.

Question 13

A truly argumentative person will

A) humiliate the other person.
B) try to prevent arguments.
C) treat disagreements objectively.
D) seek to win at all costs.

Question 14

Which of the following is the correct definition of libel and slander?

A) Libel is an attack on reputation by print or picture and slander is an attack on reputation by speech.
B) Libel is a legal term meaning at fault and slander is an insult to someone's family.
C) Libel is an attack on reputation by speech and slander is an attack on reputation done through pictures or print.
D) Libel is a legal term meaning at fault and slander is an attack on someone's reputation.

Question 15

An example of content conflict is

A) trying to decide who is in charge.
B) disagreement over what to watch on television.
C) arguing that one is not being treated fairly.
D) concern over who can set the rules.

Question 16

Focusing on emotions and intuitions allows you to wear the

A) feeling hat.
B) negative argument hat.
C) creative new idea hat.
D) fact hat.

Question 17

Relationship conflict is everything EXCEPT

A) frequent.
B) often dealing with who is in charge.
C) often dealing with who can set rules.
D) centred on external people, objects, and events.

Question 18

The five conflict styles are

A) competing, avoiding, rewarding, compromising, and collaborating.
B) competing, avoiding, accommodating, collaborating, and compromising.
C) competing, achieving, rewarding, compromising, and colluding.
D) competing, achieving, accommodating, collaborating, and compromising.

Question 19

Someone who sees arguments as exciting and is willing to state his/her position on controversial topics and argue against the positions of others is

A) verbally aggressive.
B) a high scorer on argumentativeness.
C) a moderate aggressive.
D) a low argumentative.

Question 20

The only real alternative to force is

A) empathy.
B) love.
C) talk.
D) personal rejection.

Question 21

Before a fight, you should

A) leave the room.
B) bring in additional people on your side.
C) be sure you are each ready to deal with the conflict.
D) pull no punches.

Question 22

In a conflict, each person's position affects the other person.

Question 23

Face-detracting or face-attacking strategies involve treating the other person as incompetent or untrustworthy, as unable or bad.

Question 24

Describe the five steps of the model for resolving conflict, and give an example of each.

Question 25

After a fight, you should attack your negative feelings.

Question 26

Argumentativeness leads to unproductive conflict strategies.

Question 27

Give an example of a conflict you experienced which had positive outcomes, and explain why it had a positive outcome.

Question 28

Three suggestions before the conflict include all EXCEPT the following:

A) Try to fight in private.
B) Make sure you are both free of other problems.
C) Bring up examples of past issues to support your argument.
D) Fight about problems that can be solved.

Question 29

Contrast productive conflict strategies with unproductive conflict strategies.

Question 30

Describe the five different conflict styles, and discuss the pros and cons of each.

Question 31

One of the positive things about conflict is that

A) there is a clear winner.
B) it forces individuals to examine a problem.
C) there is a clear loser.
D) you can close yourself off from the other individual.

Question 32

Conflict defined in the abstract is easier to deal with than one which is detailed.

Question 33

Collectivist cultures' conflicts will more likely centre on the violation of an individual's norms.

Question 34

Discuss the impact that culture, gender, and technology have on conflict.

Question 35

Beltlining a problem means keeping it within limits.

Question 36

The best alternative to blame is empathy.

Question 37

Destructive vs. productive communication can create unproductive defensiveness or productive sense of supportiveness.

Question 38

Principles of interpersonal conflict include the following:

A) Conflict has no effects on your relationships.
B) Conflict can only occur in person.
C) Conflict is only negative.
D) Conflict is inevitable; conflict is heavily influenced by gender and culture.

Question 39

A lot of the research on gender conflict has discovered that there are no significant differences in how men and women approach conflict.

Question 40

Which of the following is an example of defining the problem in specific terms?

A) My wife is cold and unfeeling.
B) My husband doesn't really care about the kids.
C) My wife hasn't given me a compliment in six months.
D) He cares more about his work than about me.

Question 41

The person who scores high in argumentativeness tries to __________ a contest.

Question 42

The best alternative to __________ is empathy.

Question 43

In conflict you use ________ and try to get around the other person or the situation through __________ that person is likely to resent it and to respond defensively.

Question 44

A special kind of non-negotiation is called __________.

Question 45

When you demonstrate _________ or indifference or even lack of caring for the other person, you are likely to create defensiveness.

Question 46

Storing up grievances so that you may unload them during a fight is called __________.

Question 47

Argumentativeness is a quality to be __________ rather than __________.

Question 48

If you accept the solution, you're ready to put this solution into more _________ _____________.

Question 49

If you know that the fact Johnny doesn't have a job is a sore spot for him, bringing it up in an argument would be __________.

Question 50

Force may be __________ or __________.