Deck 8: Conversation Skills

Question 1

Communicating emotionally is difficult for all of the following reasons EXCEPT

A) we have not been taught how to communicate emotions.
B) our emotions confuse our thinking.
C) we care less about our emotions than our thinking.
D) there are few effective models.

Answer 1

C

Question 2

Basic emotions are

A) related to our base selves.
B) primary emotions.
C) a blend of happy and sad emotions.
D) unrelated to facial expression.

Answer 2

B

Question 3

Which of the following is not part of our emotional experience?

A) bodily reactions
B) mental evaluations and interpretations
C) socio-economic background
D) cultural rules and beliefs

Answer 3

C

Question 4

The most important obstacle to effectively communicating emotions i:

A) fear of exposing weakness.
B) destructive beliefs.
C) lack of interpersonal skills.
D) societal rules.

Question 5

"You make me feel like I don't belong," is an example of a statement that is

A) affirming.
B) disconfirming.
C) anchored to the present.
D) blaming the other person.

Question 6

Cultural display rules advise members of a society about

A) how to dress for success.
B) which emotions are permissible to express.
C) how to feel in a given situation.
D) the contagiousness of emotions.

Question 7

Communicating emotions is difficult because

A) we feel inadequate.
B) there are few words to describe emotions.
C) our thinking is confused when we are emotional.
D) emotional expression is damaging to relationships.

Question 8

I-messages

A) are egocentric.
B) focus the discussion on you.
C) avoid clichés.
D) signal a willingness to be responsible for your feelings.

Question 9

The tendency to frown on any kind of emotional expression has been called

A) macho.
B) the cowboy syndrome.
C) denial.
D) fear of exposing weakness.

Question 10

The three obstacles to effective emotional expression include all the following EXCEPT

A) destructive beliefs.
B) inadequate interpersonal skills.
C) fear of exposing weakness.
D) societal rules.

Question 11

"When you neglect to introduce me to your friends, I feel like I don't matter," is an example of a statement that is

A) owning your own feelings.
B) affirming.
C) empathic.
D) anchored to the present .

Question 12

When communicating anger, you should

A) consider the advantages of delaying the expression of anger.
B) never tell yourself to calm down or relax.
C) use the principles of allness.
D) focus on generalities of past behavior.

Question 13

Researchers have found that men and women

A) experience emotions differently.
B) have similar gender display rules.
C) express their emotions differently.
D) are equally able to talk about sad feelings.

Question 14

The following are all principles of emotional communication EXCEPT

A) emotions are always important.
B) emotional feelings and emotional expression are not the same.
C) emotions are always communicated nonverbally.
D) emotions are often contagious.

Question 15

Which of the following is NOT one of the eight basic emotions?

A) disappointment
B) anticipation
C) joy
D) sadness

Question 16

What is the most obvious aspect of our emotional experience?

A) our evaluations
B) our cultural environment
C) our bodily reactions
D) our interpretations

Question 17

Which of the following statements is an example of describing feelings?

A) I feel hurt that he didn't call.
B) He is probably the meanest person I have ever met.
C) She deliberately hurt my feelings.
D) Why does this always happen to me?!

Question 18

Perhaps the most important guideline for effective emotional expressions is

A) anchor your feelings to the present.
B) identify the reasons for your feelings.
C) own your own feelings.
D) describe your feelings accurately.

Question 19

Which of the following statements is an example of owning feelings?

A) He made me feel bad.
B) The cat's dying made me feel black and blue inside.
C) I'll never forgive her.
D) I get scared and hurt when you don't call me.

Question 20

When you anchor your feelings to the present, you

A) fall into the trap of believing negative statements.
B) you link your emotions to the here and now.
C) demonstrate empathy.
D) own your own feelings.

Question 21

People from collectivist cultures are careful to express emotions in ways that do not affect others negatively, whereas people from individualistic cultures are more concerned with revealing their true feelings.

Question 22

Our evaluations of what happens have a greater impact on our feelings than what actually happens.

Question 23

"You'll probably think I'm crazy, but ..." is an example of

A) hedging.
B) sin license.
C) disclaimer.
D) credentialing.

Question 24

Mindfulness is a perfect example of feedback.

Question 25

The four conversation rules are

A) quantity, quality, relation, and manner.
B) quality, direct, objective, and relation.
C) quality, quantity, context, and disclosure.
D) relation, context, disclaim, and altercast.

Question 26

Emotion involves three components: bodily reactions, mental interpretations, and situations.

Question 27

Characteristics of good excuses include all of the following EXCEPT

A) promising things will be better in the future.
B) avoiding blaming others.
C) failing to admit wrongdoing.
D) acknowledging responsibility.

Question 28

Generally, the most effective feedback is that which is most immediate.

Question 29

Metacommunication is only effective if you get beyond talk about talk to talk about the problem.

Question 30

Excuses allow all of the following EXCEPT

A) lessening the negative impact of the message.
B) justifying your poor performance.
C) maintaining interpersonal relationships.
D) reversing previous communication.

Question 31

Which of the following is NOT an example of a disclaimer?

A) hedging
B) sin license
C) altercasting
D) credentialing

Question 32

The process of conversation involves five steps. They are

A) opening, closing, middle, business, transitions.
B) closing, feedback, business, feedforward, opening.
C) feedforward, business, transitions, closing.
D) opening, feedforward, business, closing, follow-up.

Question 33

With feedforward, you can accomplish all of the following EXCEPT

A) altercast.
B) disclaim.
C) revealing important information about yourself.
D) preview the message.

Question 34

Feedback can be all of the following EXCEPT

A) person-focused or message-focused.
B) low monitored or high monitored.
C) immediate or delayed.
D) subjective or objective.

Question 35

According to Robert Plutchik, there are ten basic emotions.

Question 36

"The moralist" seems to have an inside track on what's right and what's wrong.

Question 37

Feedforward can be used to place the receiver in a specific role.

Question 38

Motives for making excuses include all of the following EXCEPT

A) to reduce stress from a poor performance.
B) to reverse what you have just said and wish you hadn't.
C) to project a positive image.
D) to reduce a negative reaction.

Question 39

Gender display rules demonstrate the impact of culture on emotional expression.

Question 40

The three components of emotions include ___________, __________ and __________.

Question 41

Make plans for an upcoming conversation following all five steps in the process. What will you do at each step; what do you predict the other person will do?

Question 42

Business is a good term for this stage of the conversation because it emphasizes that most conversations are __________.

Question 43

Anger is one of the eight ___________ emotions.

Question 44

When following the ___________ rule, you are only as informative as is necessary to communicate your meaning.

Question 45

By using a ____________, we try to ensure that our message will be understood as we wish it to be.

Question 46

Generally, greetings are returned by the other person with a greeting that is similar in __________ and __________.

Question 47

The ___________ we live in gives us a framework for interpreting the emotion of others and expression our own.

Question 48

What kinds of situations seem to encourage excuse-making? Give examples of three good excuses related to specific situations.