Deck 8: Global Etiquette

Question 1

The British,like U.S.persons,have a firm handshake.

Answer 1

False

Question 2

When visiting Japan or China,tip cab drivers and any service personnel you may encounter generously.

Answer 2

False

Question 3

Status is associated with education in the United States.

Answer 3

True

Question 4

Negative information should not be communicated via e-mail.

Question 5

In the Japanese society,knowing the rank of people with whom you conduct business is very important.

Question 6

Present your business card with both hands when in

A)Africa.
B)Japan.
C)Germany.
D)Russia.

Question 7

India has a caste system;each caste has its own status and rights.

Question 8

Dining in a Japanese home requires sitting in a kneeling position on a tatami mat.

Question 9

In Bolivia you are expected to clean your plate while in the United States you do not clean your plate.

Question 10

Proper airline travel behavior includes asking permission before reclining your seat when traveling coach.

Question 11

When introducing Maria Revilla Castillo from Venezuela,address her as Señora Revilla.

Question 12

Something made of cowhide would be an appropriate gift to a business colleague in India.

Question 13

Introductions are more formal in the United States than in Germany.

Question 14

Safety travel suggestions for women include using public transportation at their destination.

Question 15

An exchange of business cards is more common in the United States than in other countries.

Question 16

When giving gifts to the Japanese,avoid gifts manufactured in Asia.

Question 17

Which statement regarding introductions is incorrect?

A)In China,the surname comes first,and the given name last.
B)All persons with a college degree are addressed as "Doctor" in Japan.
C)Persons from Latin American countries often add their mother's maiden name to their surname.
D)In Columbia,the title "Don" is added to a person's name to show respect.

Question 18

Flaming is an e-mail term that refers to typing a message in all capital letters.

Question 19

A firm handshake is a polite way to greet someone in any culture.

Question 20

Hugs and kisses are inappropriate greeting behavior between males of all cultures.
Multiple Choice.Circle the letter corresponding to the correct response.

Question 21

In a Japanese society,which statement regarding rank is incorrect?

A)The person of lower rank bows first and lowest.
B)The higher the rank of the person you are introduced to,the lower you bow.
C)When entering a room,the lowest ranking person enters first,leaving the highest ranking person to enter last.
D)The middle-level manager in a large company outranks a department head from a smaller company.

Question 22

Tipping is prohibited in which country?

A)Bolivia
B)Japan
C)United States
D)France

Question 23

Which of the following statements related to business card exchange is incorrect?

A)U.S.persons only exchange business cards when there is a reason to contact the person later.
B)Business cards for use internationally should be white with black ink.
C)Present the business card with the left hand only in Africa.
D)Present the business card with both hands in Japan.

Question 24

People with a college degree are entitled to be called "Doctor" in

A)Mexico.
B)England.
C)Italy.
D)Russia.

Question 25

Which statement concerning cultural differences in dining practices is incorrect?

A)In Italy,the salad is often served after the main course.
B)Serving coffee at the end of the meal is common in most cultures.
C)Countries besides the United States that serve water with meals usually serve it without ice.
D)In all cultures,business meals are usually eaten at restaurants.

Question 26

Which of the following is NOT true of netiquette?

A)Netiquette is dependent upon the written word.
B)Netiquette avoids the use of shouting,dissing,flaming,and spamming.
C)Negative information can be sent via e-mail.
D)If a message is not for the entire company,then do not send it by e-mail.

Question 27

Which of the following refers to the cyberspace term for mass mailing of commercial advertisements?

A)dissing
B)flaming
C)shouting
D)spamming

Question 28

Which statement regarding gift giving is incorrect?

A)In Korea,business gifts are usually given at the beginning of formal negotiations.
B)Avoid giving gifts to the French until a personal relationship has been developed.
C)A striped tie is an appropriate gift for a British man.
D)If you admire a personal possession of an Islamic host,you will probably receive the item admired.

Question 29

Which of the following statements related to status/power is incorrect?

A)When the Chinese enter a room,they do so in rank order with the highest ranking person last.
B)In France high-level executives sit in the middle of the work area.
C)U.S.businesspersons perceive an office located in the top floor to be a sign of status.
D)Age is viewed as an indication of seniority in Asian cultures.

Question 30

Which statement is incorrect regarding a gift of flowers?

A)In most European countries,a gift of carnations is the most appreciated.
B)Avoid sending yellow,red,or white flowers to a Mexican host.
C)Chrysanthemums would be inappropriate in both Japan and Italy.
D)In some countries gladiolus are symbols of mourning.

Question 31

Which statement concerning cultural differences in dining practices is incorrect?

A)In France bringing dogs into restaurants is customary.
B)Tahitian food is eaten with the fingers.
C)Dogs may be on the menu in South Korean restaurants.
D)The U.S."zigzag" eating style is more efficient than the continental eating style.

Question 32

Which statement regarding gift giving in the United States is incorrect?

A)Business gifts to an office are intended for the manager to be taken home to share with his or her family.
B)The best rule to follow when giving a business gift in the United States is to limit the price to $25 or less.
C)In the United States gifts are opened in front of the giver.
D)Exchanging gifts among colleagues is becoming less common.

Question 33

Which statement concerning India's caste system is incorrect?

A)Each caste has its own status and rights.
B)Discrimination based on caste has been outlawed.
C)The caste system is not a major influence anywhere on the continent at this time.
D)In a caste,interaction is often limited.