Deck 6: Interpersonal Communication

Question 1

When using the aggressive style of communication,the conflict usually gets worse.

Answer 1

True

Question 2

Which of the following describes assertive communication?

A)It's the only acceptable style of communication at work.
B)The more you practice,the easier this style of communication will become<.
C)You state your opinion in an open,honest,direct manner while showing respect and consideration for the other person.
D)It represents the best opportunity to resolve conflicts.
E)All of the above

Answer 2

All of the above

Question 3

Which of the following are barriers to communication?

A)Sensory impairment
B)Facial expressions
C)Hand gestures
D)Speaking slowly
E)None of the above

Answer 3

Sensory impairment

Question 4

Which of the following are essential elements of communication?

A)Message
B)Sender
C)Receiver
D)Feedback
E)All of the above

Question 5

Which of the following questions are asked by many patients?

A)What is happening to me?
B)What will I have to do?
C)Will it hurt?
D)When will I have the results?
E)All of the above

Question 6

Which of the following are good ways to engage patients in communication and set the stage for establishing a partnership?

A)Ask the patient pointed and critical questions.
B)Introduce yourself after the patient has removed his or her clothing and put on a gown.
C)Use clinical terms so the patient will know you are competent.
D)Repeat the patient's thoughts and feelings in your own words.
E)All of the above

Question 7

Which of the following may influence how you communicate with other people?

A)Prejudices
B)Frustrations
C)Life experiences
D)Aging
E)All of the above

Question 8

When you do not express your opinion in an open,honest,direct manner and allow yourself to be seen as weak and pitiful,you are using which of the following styles of communication?

A)Aggressive
B)Passive-aggressive
C)Passive
D)Assertive
E)None of the above

Question 9

Which of the following reflects effective conflict resolution skills?

A)Attack the person,not the issue.
B)Confront the person while you are angry so he or she will know you are upset.
C)Don't hesitate to speak up because you might regret it later.
D)Confront the other person in a secluded area in case he or she reacts negatively to the conversation.
E)None of the above

Question 10

Which of the following are tips to improve communication and listening skills?

A)If you know how the other person is going to complete a sentence,interrupt the person and finish the sentence for him or her in order to save time.
B)As the other person speaks,think about your response so you can react quickly when the person stops talking.
C)If you feel yourself becoming angry while the other person speaks,interrupt him or her and express your feelings.
D)Keep your own opinions in mind and don't be easily convinced by the other person.
E)None of the above

Question 11

People who use an aggressive or a passive-aggressive style of communication at work may be viewed as:

A)strong leaders.
B)weak and pitiful coworkers.
C)skilled negotiators.
D)workplace bullies.
E)sexual harassers.

Question 12

Why is effective communication with patients important?

A)Patients don't know what is best for them,and they need to be told exactly what to do.
B)Patients with a high level of health literacy need extra help to understand treatment options.
C)Patients need to learn medical terminology to understand their medical conditions.
D)Good communication creates a partnership between patients and caregivers.
E)None of the above

Question 13

Which of the following are examples of nonverbal communication?

A)Facial expressions
B)Gestures
C)Eye contact
D)Touching
E)All of the above

Question 14

Good listening skills are important because,if you don't receive the message being sent,communication has not taken place.

Question 15

Which of the following communication styles are you using when you express your opinion in an open,honest,direct manner and show disrespect for the other person?

A)Aggressive
B)Passive-aggressive
C)Passive
D)Assertive
E)None of the above

Question 16

Which of the following are examples of defense mechanisms?

A)Projection
B)Impatience
C)Labeling
D)Annoyance
E)None of the above

Question 17

If you encounter a workplace bully,using conflict resolution skills probably won't help much.

Question 18

Defense mechanisms are mental devices that help people express their opinions and fight for their rights during disagreements.

Question 19

Overcoming disagreements between two or more people is called:

A)defense mechanisms.
B)engagement.
C)conflict resolution.
D)confrontation.
E)None of the above

Question 20

When you appear to be passive but then do something sneaky and dishonest later on to get even with the other person,which of the following styles of communication are you using?

A)Aggressive
B)Passive-aggressive
C)Passive
D)Assertive
E)None of the above

Question 21

When communicating with hearing impaired people,you should:

A)speak more loudly than usual.
B)face the person so that he or she can read your lips and see your facial expressions
C)spell out letters of the alphabet.
D)avoid using written communication.
E)All of the above

Question 22

When you have a conflict with a coworker,it's best to delay confronting the person because the problem may take care of itself.

Question 23

Symbolic language is used with patients who have:

A)sensory impairment.
B)difficulty with hearing.
C)difficulty with vision.
D)difficulty with speaking.
E)All of the above

Question 24

Slang is a variety of language that is distinct to a culture while dialect is the informal language of a particular group.

Question 25

About 10% of American adults have difficulties with reading,basic math skills,or English comprehension.Low literacy occurs most often among elderly,minority,poor,and medically underserved populations.