Deck 5: Interpersonal Skills in the Digital World

Question 1

Should you have to take a cellphone call while interacting with a work associate, it is recommended that you

A) take the call on the spot to avoid wasting time.
B) move about fifteen feet (five metres) away to take the call.
C) Use the speakerphone function so your work associate will understand the importance of the call.
D) invite your work associate to speak to the caller.

Answer 1

B

Question 2

Multitasking in the presence of another person or persons can result in a positive display of interpersonal skills when the

A) parties are of equal rank in the organization.
B) parties of unequal rank in the organization.
C) parties are working close to each other physically.
D) purpose of the multitasking is to engage in joint problem solving.

Answer 2

D

Question 3

A major negative about wearing a cellphone ear piece while interacting with a coworker is that it suggests that you

A) may be spying on other conversations. b .are bored with your job.
C) do not intend to remain fully engaged in your conversation.
D) are probably listening to music.

Answer 3

C

Question 4

A major human relations problem noted with multitasking is that it often

A) creates a strong bond between the receiver and sender of the message.
B) creates an ethical problem for the receiver and sender of the message.
C) trivializes the person with whom the multitasking person is dealing.
D) over-inflates the ego of the person with whom the multitasking person is dealing.

Question 5

The concept of an "electronic pet" refers to the idea that

A) many people pay their cellphone bill in preference to buying pet food
B) many workers now give pet names to their cell phone.
C) cell phones can be equipped with animal-sounding ring tones.
D) many people have a physical attachment to their cell phones.

Question 6

A point of etiquette to keep in mind when sending e-mail is that

A) rules of etiquette do not apply to e?mail.
B) the way in which you send a message tells something about you.
C) using line justification is a heavy insult.
D) salutations such as "Dear ____________" are now regarded as poor etiquette.

Question 7

One reason for the increasing popularity of Webcam interviews is that they

A) reduce company travel costs associated with recruiting.
B) are a legal way of engaging in job discrimination.
C) show most job candidates in their most favorable light.
D) take the focus away from the interpersonal skills of job candidates.

Question 8

From an interpersonal standpoint, instant messaging has

A) decreased rudeness because face-to-face interaction is more limited.
B) multiplied the opportunities for rudeness because it is so intrusive.
C) helped workers become more civil and refined.
D) helped workers develop patience in interacting with each other.

Question 9

A recommended way of demonstrating positive interpersonal skills through social networking is to

A) invite anybody you can find to be a friend or follower.
B) show loyalty by making gracious comments about your employer.
C) lower your level of writing skills to that of the silliest bloggers.
D) blitz managers in the company with flattering messages.

Question 10

With respect to the harassment of coworkers, information technology has

A) made the process much more difficult.
B) facilitated the process.
C) made harassment a violation of the law.
D) lessened the opportunities for harassment.

Question 11

Louise has some very bad news to deliver to a work associate, so she should

A) deliver the message in person.
B) send an e-mail with a black border.
C) use an emoticon symbolizing a frown in her e-mail.
D) send him or her an instant message with an urgent tag.

Question 12

Which one of the following is not a recommended technique participating in a webcam interview?

A) Create an uncluttered area around your computer.
B) Place a bright light behind your back.
C) Dress as if you were having an in-person interview.
D) Place your face about six inches from the computer screen.

Question 13

With respect to taking medical or legal calls in the office on your cellphone,

A) keep your cell phone at hand so you can take the call immediately.
B) take the call, but act as if you are angry because you work is interrupted.
C) advise work associates in advance that you might be receiving such a call.
D) politely tell your work associates to stop talking so you can better hear this important call.

Question 14

From an interpersonal-skill standpoint, select a ring tone that might be heard in the office that

A) is close to a conventional ring tone.
B) is quite loud so as to bring attention to yourself.
C) plays out a familiar melody.
D) sounds like an alarm to show your importance.

Question 15

Rafael sends an e-mail insulting the CEO to a coworker in another department. The message is now the property of

A) Rafael.
B) the recipient.
C) the CEO
D) the company.

Question 16

A recommended way of demonstrating positive interpersonal skills through social networking is to

A) avoid embarrassing people by complimenting them on social networking sites.
B) post well-deserved criticisms of your employer
C) substitute online contact for almost all face-to-face contact.
D) establish meaningful contact with coworkers far and wide.

Question 17

When sending messages from a mobile device such as a smart phone, it is recommended that you

A) hide the fact so you appear to be at your office.
B) state whether you are using company or personal equipment.
C) attach an amusing video from YouTube.
D) inform the receiver to help explain the reason for your terse message.

Question 18

When in a vehicle with a coworker during working hours and you are driving, a positive interpersonal skill would be to:

A) avoid using your cell phone for calls or text messaging. b .send the person with you a text message, just for fun.
C) make repeated calls, using hands-free equipment.
D) use your cell phone just when you have stopped your vehicle for a red light or stop sign.

Question 19

A major problem with sending instant messages to people is that the message

A) usually only makes sense to tech-savvy workers. b .gives the impression of the sender being disorganized.
C) can be quite disruptive to the other person
D) is typically in violation of company policy.

Question 20

A major problem with accessing social networking sites for non-business matters during working hours is that it will often interpreted often as a

A) overemphasis on technical skill in contrast to interpersonal skill.
B) desire to be fired.
C) sign of insensitivity and immaturity.
D) unsuccessful attempt at attaining a work and personal life balance.

Question 21

A major communication problem associated with telecommuting is that such work

A) often lacks a solid human connection.
B) most telecommuters are unlikely to respond to e-mail.
C) provides limited opportunities for phone conversations.
D) results in excessive face-to-face interactions with coworkers.

Question 22

Using a laptop computer during a business meeting is likely to reflect good interpersonal skill when

A) the laptop is used to access information relevant to the meeting.
B) the user places the laptop under the conference table.
C) a PowerPoint presentation is going on.
D) other meeting participants are doing the same thing.

Question 23

Which one of the following statements is not a recommended approach to demonstrating effective interpersonal skills during videoconferencing?

A) Speak in crisp, conversational tones.
B) Avoid culturally insensitive gestures.
C) Keep in mind that the video camera can catch record the movements of every participant.
D) Wear whatever clothing makes you feel the most relaxed and natural.

Question 24

Your online reputation will often reflect on your interpersonal skills because

A) workers who have a large number of listings are thought to lack good people skills.
B) any type of publicity suggests that you are popular.
C) posts about you lead to inferences about your interpersonal skills.
D) employers are hesitant to promote people who do not have large followings on social media sites.

Question 25

A major human relations challenge in using presentation technology is to a .find one good joke to fit each slide.
B) maintain a human presence while still making effective use of the technology.
C) get the projector to work without swearing. d .gain acceptance for the idea of presentation technology.