Deck 6: Developing Teamwork Skills

Question 1

An important suggestion for criticizing another person on the job is to

A) disguise the criticism so it appears to be a compliment.
B) make declarative statements rather than asking a question.
C) criticize the work, not the person.
D) criticize the person, not the work.

Answer 1

C

Question 2

The best-known workplace team is

A) a hierarchical team
B) a face-to-face team
C) an international team
D) a virtual team

Answer 2

B

Question 3

______ and ______ are synonymous with teamwork.

A) Cooperation, collaboration
B) Independence, initiative
C) Creativity, ambition
D) Assertiveness, satisfaction

Answer 3

A

Question 4

Groupthink takes place because group members

A) dislike individual problem solving.
B) strive extra hard to achieve consensus.
C) attempt to avoid conformity.
D) want to minimize the time spent solving problems.

Question 5

Which one of the following roles is best suited to help resolve the problem of polarized viewpoints?

A) Team worker
B) Shaper
C) Monitor-evaluator
D) Resource investigator

Question 6

Too much trust within a team could result in

A) reduced contact amongst team members
B) fraud
C) too much contact amongst team members
D) lack of promotion from within the team

Question 7

The team tactic sharing the glory is usually justified because

A) team-based pay has replaced individual pay.
B) glory-sharing fits the WIIFM principle.
C) most team accomplishments require input from several members.
D) most team members are self-centred.

Question 8

Group decision-making is particularly helpful in

A) gaining acceptance and commitment for a decision
B) avoiding conformity in thinking
C) arriving at quick decisions
D) ensuring that everybody makes a fair contribution.

Question 9

The person who occupies the Shaper role in a group is likely to

A) be a good listener.
B) be effective at searching out errors.
C) thrive under pressure.
D) be cooperative.

Question 10

A typical work process of a virtual team would be for members to

A) take refreshment breaks together.
B) send messages to each other by e-mail.
C) meet once per day in a conference room.
D) negotiate new work contracts.

Question 11

Which one of the following roles is most likely to prevent complacency and groupthink?

A) Resource investigator
B) Completer-finisher
C) Resource investigator
D) Monitor-evaluator

Question 12

A weakness of the Implementer role is that she or he

A) can be indecisive in a crunch
B) delegate too much
C) can be inflexible
D) can dwell on technicalities

Question 13

The coordinator role in a group provides

A) feedback to upper management.
B) stability.
C) leadership
D) the potential weakness of being a worrier.

Question 14

A group has achieved synergy when

A) all members agree on a course of action.
B) the total output equals the sum of individual contributions.
C) members are solving problems at an above-average rate.
D) the total output exceeds the sum of individual contributions.

Question 15

"Ownership" in teamwork refers to

A) total responsibility for a product or service
B) management of a team
C) company assets
D) partial responsibility for meeting a deadline

Question 16

Which is NOT an advantage of teams and group work?

A) high productivity
B) increased job satisfaction
C) conformity pressures
D) synergy

Question 17

The cornerstone attitude of an outstanding team player is to

A) make sure he or she gets individual recognition.
B) have competitive attitudes toward other groups.
C) aspire to be the team leader.
D) trust team members.

Question 18

All successful teams are composed of individuals who

A) agree with each other on everything
B) work in the same building
C) are permanently attached to the team
D) pull in the same direction

Question 19

With a true team, the skills of members

A) are complementary.
B) duplicate each other's.
C) are developed after the team is formed.
D) are opposite to those of the leader.

Question 20

The Specialist role in a group provides

A) knowledge and skill.
B) objective criticism.
C) passion for pursuing the project's goals.
D) focus.

Question 21

A suggestion for making outstanding use of technical expertise as a group member is to

A) keep your expertise to yourself.
B) share the expertise.
C) impress other members with how smart you are.
D) make your best suggestions at the end of meetings.

Question 22

Consensus comes about when

A) every member agrees completely on the decision.
B) group members generally accept a decision and then give it their support.
C) group conformity reaches a peak.
D) group members practice individual decision making.

Question 23

An example of "raining on the parade" of a teammate would be to

A) tell the person that his recent accomplishment really wasn't a bigdeal.
B) invite the person to jointly solve problems with you.
C) tell the person he or she should replace the team leader.
D) refuse to cooperate with him or her.

Question 24

Being a good organizational citizen means

A) going beyond the expectations of the job.
B) at times, denying one's own preferences/rights for the sake of the company.
C) always keeping the company's vision in mind.
D) fulfilling all job expectations.

Question 25

Seeing the big picture in a group setting involves

A) understanding what the group is attempting to accomplish.
B) assigning work roles to team members.
C) taking on major assignments.
D) criticizing group members who step out of line.