Deck 1: Management Today

Question 1

Effective managers help others achieve high performance and __________ in their work.

A) salary
B) profits
C) rewards
D) satisfaction

Answer 1

D

Question 2

Claire, the CEO of Berylia Inc., reports to James. James has been appointed by the stockholders of Berylia to represent their ownership interests. Hence, James is a part of the __________ of Berylia Inc.

A) top management
B) front-line management
C) board of directors
D) board of trustees

Answer 2

C

Question 3

Tom is responsible for a group of manufacturing assembly workers who report to him. Tom is a __________ manager.

A) top
B) first-line
C) middle
D) senior

Answer 3

B

Question 4

Accountability in managerial performance is always accompanied by __________.

A) entrepreneurship
B) dependency
C) fondness
D) satisfaction

Question 5

Jane, Kale, Carter, and Bennett have been appointed by the government of Rhodia to the board of trustees of the University of Rhodia. Their responsibility is to:

A) supervise several first-line managers.
B) supervise the performance of nonmanagerial workers.
C) make sure that the institution is being run right.
D) recognize potential problems and set strategies to abate them.

Question 6

Andy is a middle manager at Hercules Industries. Whom would he report to?

A) First-line manager
B) Vice president
C) Chairman of the board
D) President

Question 7

A person who supports and is responsible for the work of others is called a(n) __________.

A) leader
B) manager
C) employee
D) shareholder

Question 8

The upside-down pyramid clearly shows that the job of top managers is to support all EXCEPT the:

A) middle managers.
B) first-line managers.
C) operating workers.
D) chairman of the board.

Question 9

The overall quality of human experiences in the workplace is known as __________.

A) work environment
B) work culture
C) quality of work life
D) quality of work experience

Question 10

__________ is the requirement to show performance results to a supervisor.

A) Dependability
B) Durability
C) Delegation
D) Accountability

Question 11

A person who guides the performance of an organization as a whole or of one of its major parts is called a __________.

A) supervisor
B) first-line manager
C) top manager
D) middle manager

Question 12

The three levels of management are:

A) first, second, and third.
B) technical, conceptual, and human.
C) directorial, upper, and bottom.
D) top, middle, and first-line.

Question 13

__________ is the oversight of top management by a board of trustees.

A) Accountability
B) Governance
C) Responsibility
D) Strategic planning

Question 14

Susan is a manager who oversees the work of large departments or divisions consisting of several smaller teams at Colors Inc. Susan most likely holds the position of __________ at Colors Inc.

A) the CEO
B) a first-line manager
C) a director
D) a middle manager

Question 15

Which of the following is NOT one of the quality of work life (QWL) issues?

A) Being respected and valued
B) Fair pay
C) Safe work conditions
D) Health benefits

Question 16

At First United Bank, division managers, regional managers, and branch managers would be known as:

A) first-line managers.
B) middle managers.
C) top managers.
D) nonmanagerial workers.

Question 17

The upside-down pyramid view of organizations puts __________ at the top of the pyramid.

A) customers
B) team leaders
C) nonmanagerial workers
D) first-line managers

Question 18

Which of the following management issues is most associated with the concept of quality of work life or QWL?

A) Continuous improvement
B) Job satisfaction
C) Total quality management
D) Customer service

Question 19

Top managers focus on:

A) short-term plans.
B) long-term success.
C) middle managers.
D) the board of directors.

Question 20

The primary responsibility of the board of directors is to __________.

A) tell all the managers what to do
B) oversee the affairs of the organization
C) make daily operational decisions
D) do tactical planning

Question 21

Trix International is a furniture company. It procures raw material from Africa, hires artisans from India, and sells the finished products all over the world. Trix International is engaged in __________.

A) inshoring
B) reshoring
C) global sourcing
D) job migration

Question 22

One controversial side effect to global sourcing is __________.

A) global sourcing
B) reshoring
C) job migration
D) inshoring

Question 23

The process of arousing enthusiasm and inspiring efforts to achieve goals is called _____.

A) leading
B) planning
C) organizing
D) controlling

Question 24

Contracting for work that is performed by workers in other countries is called __________.

A) subcontracting
B) job migration
C) global marketing
D) global sourcing

Question 25

The process of assigning tasks, allocating resources, and coordinating the activities of individuals and groups best defines the term:

A) organizing.
B) planning.
C) leading.
D) controlling.

Question 26

A __________ skill is the ability to work well in cooperation with other people.

A) conceptual
B) decisional
C) technical
D) human

Question 27

Which of the following skills is the least necessary to senior managers?

A) Technical
B) Leading
C) Conceptual
D) Interpersonal

Question 28

Pixz International is a multinational computer technology company based in the United States. It had outsourced the production of its microprocessors to China. Now Pixz International is moving its microprocessor production back to the United States. Pixz International is currently engaged in __________.

A) global sourcing
B) reshoring
C) job migration
D) offshoring

Question 29

When managers __________, they stay in contact with people as they work, gather and interpret information on performance results, and use this information to make adjustments.

A) plan
B) lead
C) organize
D) control

Question 30

At work, Julie focuses on measuring performance and takes the necessary corrective actions. Julie is engaged in the __________ function of the management process.

A) controlling
B) leading
C) organizing
D) planning

Question 31

The oversight of corporate management by a company's board of directors is called __________.

A) organizational control
B) corporate governance
C) strategic planning
D) management interference

Question 32

The process of setting performance objectives and determining what actions should be taken to accomplish them is known as:

A) organizing.
B) planning.
C) leading.
D) controlling.

Question 33

Which of the following refers to the ability to manage ourselves and our relationships effectively?

A) Technical skill
B) Communication skill
C) Competitive intelligence
D) Emotional intelligence

Question 34

Which of the following set of skills is most important at lower organizational levels?

A) Planning
B) Conceptual
C) Technical
D) Human

Question 35

The moral standards of what is "good" and "right" behavior in organizations and in our personal lives are set by __________.

A) prejudice
B) professionalism
C) ethics
D) rights

Question 36

When Jose acts as a resource allocator for his organization, he is acting in a(n) __________ role.

A) entrepreneurial
B) decisional
C) interpersonal
D) informational

Question 37

__________ is the capacity to attract support and help from others to get things done.

A) Social capital
B) Human capital
C) Cultural capital
D) Intellectual capital

Question 38

The worldwide interdependence of resource flows, product markets, and business competition that characterize our economy is called __________.

A) nation building
B) corporate dominance
C) globalization
D) strategic marketing

Question 39

Tim is a sales manager at Green Source Corp. He sets a target for his sales team to increase sales by 20 percent in 20 weeks. While giving them suggestions on how to achieve the target, he also announces a 20 percent commission as an incentive. Tim is involved in the __________ function of the management process.

A) controlling
B) organizing
C) planning
D) leading

Question 40

Which of the following is NOT one of the six "must-have" managerial skills?

A) Self-management
B) Critical thinking
C) Professionalism
D) Expressiveness

Question 41

By 2030, more than __________ percent of the population of the United States will be aged 65 years or older.

A) 10
B) 20
C) 40
D) 75

Question 42

Since much of what a manager needs to get done is beyond their individual capabilities, effective networking can often mean the difference between success and failure.

Question 43

Which of the following terms can be best described as an invisible barrier limiting career advancement of women and minorities?

A) Globalization
B) Prejudice
C) Racial discrimination
D) Glass ceiling effect

Question 44

Which of the following terms can be best described as the display of negative, irrational attitudes toward women or minorities?

A) Discrimination
B) Fairness
C) Value system
D) Prejudice

Question 45

In __________, people change jobs more often, and many work on independent contracts with a shifting mix of employers.

A) a shamrock organization
B) a free-agent economy
C) job migration
D) global sourcing

Question 46

The collective brainpower or shared knowledge of a workforce is called __________.

A) intellectual capital
B) individual knowledge
C) personality trait
D) groupthink

Question 47

Which of the following terms can be best defined as the reputation people hold in the eyes of others and the talents as evidenced by unique and timely skills and capabilities of real value to potential employers?

A) Social capital
B) Quality of work life
C) Intellectual capital
D) Personal brand

Question 48

To be effective, the management functions are always performed one at a time and step-by-step.

Question 49

In effective organizations, there is generally only one type and one level of managers.

Question 50

The lack of women and minorities in senior management positions can be explained by __________.

A) the value system
B) the glass ceiling effect
C) statistics
D) historical data

Question 51

In the traditional organization, accountability flows downward.

Question 52

Through networking, managers build and maintain positive relationships with other people, ideally those whose help might be useful someday in fulfilling their agendas.

Question 53

The levels of work and responsibility remain fairly constant in management, regardless of the position in the organization.

Question 54

It is in the organizing function that people are inspired and commitments are built to achieve the goals set in the planning function.

Question 55

Measuring performance and taking action to get the desired results are part of leading.

Question 56

__________ describes the composition of a workforce based on factors such as race, gender, age, religious affiliation, sexual orientation, and able-bodiedness.

A) Discrimination
B) Prejudice
C) Intellectual capital
D) Workforce diversity

Question 57

Refusing to hire or promote a person from a minority group for reasons other than their qualifications is an example of:

A) affirmative action.
B) prejudice.
C) discrimination.
D) intellectual freedom.

Question 58

While there are four functions of management, only the top managers are involved in the planning function.

Question 59

The upside-down pyramid view puts workers at the top of the organization.

Question 60

The intellectual capital equation is: Intellectual Capital = __________.

A) Competency $\times$ Commitment
B) Personality $\times$ Effort
C) Competency $\times$ Money
D) Personality $\times$ Commitment

Question 61

__________ is the continuous learning from daily experiences.

Question 62

The board of directors in a business organization is elected by the __________.

Question 63

__________ managers oversee the work of large departments or divisions consisting of several smaller teams.

Question 64

__________ describes the requirement of one person to answer to a higher authority for performance achieved in their area of responsibility.

Question 65

__________ is the ability to understand oneself, exercise initiative, accept responsibility, and learn from experience.

Question 66

__________ is a code of moral principles that sets standards of conduct for what is "good" and "right" as opposed to "bad" or "wrong."

Question 67

The four key functions of management are __________, __________, __________, and __________.

Question 68

__________ involves building and maintaining positive relationships with other people.

Question 69

Global sourcing involves contracting for work to be performed in other countries.

Question 70

Why is a managerial position so challenging?

Question 71

The __________ view of organizations puts customers at the top and being served by nonmanagerial workers who are supported by team leaders and higher-level managers.

Question 72

__________ are persons who directly supervise, support, and help activate work efforts of others to achieve performance goals.

Question 73

One approach to evaluating the human skills of managers is to look at their level of __________.

Question 74

Name the three types of skills that managers need and define each of them.

Question 75

Katz argues that managers need three essential skill sets to be successful, including __________, __________, and __________ skills.

Question 76

Name the four steps in the management process and define each of them.

Question 77

Managers identify clear action priorities through __________.

Question 78

Describe how managers actually get things done utilizing Mintzberg's three sets of roles that he believed all good managers enact successfully. Provide an example of each.

Question 79

__________ skills gain in importance with the levels of responsibility.

Question 80

A manager is held accountable by __________ and is dependent upon his or her __________.