Deck 13: Strategic Human Resource Management

Question 1

Teams that work together and solve problems through computer-based interactions are called __________.

A) virtual teams
B) quality circles
C) informal groups
D) self-managed teams

Answer 1

A

Question 2

A collection of people with complementary skills who regularly interact to pursue common goals is called a(n) __________.

A) formal crowd
B) informal group
C) team
D) temporary committee

Answer 2

C

Question 3

A __________ is a group of employees who meet periodically to discuss ways of improving work quality.

A) cross-functional team
B) virtual team
C) quality circle
D) committee

Answer 3

C

Question 4

Interest groups, friendship groups, and support groups are different types of __________.

A) informal groups
B) virtual networks
C) unofficial teams
D) formal groups

Question 5

The process of people actively working together to accomplish common goals is called __________.

A) delegation
B) teamwork
C) job sharing
D) authorization

Question 6

The key outputs sought from effective teams include:

A) communication, clear norms, and cohesion.
B) goal clarity, diversity, and rewards.
C) task performance, member satisfaction, and team viability.
D) decision making, conflict resolution, and member interaction.

Question 7

Sue is assigned to do a team project as part of her management course. Though she is assigned specific tasks, she slacks off and waits till someone else takes on her share of the work. Sue indulges in __________.

A) social loafing
B) stereotyping
C) team depression
D) groupthink

Question 8

An unofficial group that emerges from spontaneous relationships among people with common interests is called a(n) __________.

A) informal group
B) virtual network
C) unofficial team
D) formal team

Question 9

Which of the following terms refers to groups of workers who meet on a regular basis with the goal of using their expertise and experience for continuous improvement?

A) Cross-functional teams
B) Employee involvement teams
C) Virtual teams
D) Informal groups

Question 10

Which of the following terms refers to the creation of a whole that is greater than the sum of its individual parts?

A) Dysfunction
B) Effort
C) Synergy
D) Work

Question 11

A group that is brought together from outside of their daily job assignments to work in a small team for a specific purpose is called a(n) __________.

A) project team
B) committee
C) informal group
D) support group

Question 12

John tends to avoid responsibility by free-riding in groups. This tendency is called:

A) incivility.
B) redundancy.
C) social loafing.
D) work avoidance.

Question 13

A group that is officially designated for a specific organizational purpose is called a(n) __________.

A) informal group
B) virtual network
C) unofficial team
D) formal team

Question 14

Teams that continually perform at very high levels are likely to do so because they:

A) put in more time on the job.
B) have more members.
C) are paid more.
D) have synergy.

Question 15

At ABC International, Jason works with members who come from different functional units of the organization to work on a specific task. Jason works in a(n):

A) informal group.
B) interest group.
C) cross-functional team.
D) vertically integrated team.

Question 16

Which of the following types of team accomplishes the three output goals of task performance, membership satisfaction, and team viability?

A) Project teams
B) Effective teams
C) Diverse teams
D) Normal teams

Question 17

Good team managers, or leaders, can play all of the following roles EXCEPT that of a(n):

A) dictator.
B) network facilitator.
C) helpful participant.
D) external coach.

Question 18

________ include departments, teams, work units, and divisions.

A) Informal teams
B) Virtual teams
C) Unofficial teams
D) Formal teams

Question 19

A team that is brought together for a specific purpose and that disbands when the task is complete is called a(n) __________.

A) project team
B) committee
C) informal team
D) support team

Question 20

Teams that have the authority to make decisions about how they share and complete their work are called __________.

A) quality circles
B) informal groups
C) employee involvement teams
D) self-managing teams

Question 21

The process of making choices among alternative courses of action is called __________.

A) organizing
B) groupthink
C) decision making
D) rationalizing

Question 22

The team development stage in which total integration is achieved and members can creatively deal with complex tasks and interpersonal conflicts is the:

A) storming stage.
B) adjourning stage.
C) performing stage.
D) norming stage.

Question 23

The practice that involves a set of collaborative activities to gather and analyze data on a team and make changes to increase its effectiveness is called __________.

A) virtual management
B) team association
C) leadership
D) team building

Question 24

Team performance is affected by task and __________ roles.

A) leadership
B) encouraging
C) self-confessing
D) maintenance

Question 25

Building a successful team with positive performance norms would include all of the following EXCEPT:

A) leaders acting as positive role models.
B) leaders training new members to adopt desired behaviors.
C) leaders making individual decisions to avoid conflict.
D) leaders holding regular meetings to discuss ways of improving.

Question 26

In the storming stage of team development, team members __________.

A) coordinate their efforts as a working unit and operate with shared rules of conduct
B) focus on getting acquainted and establishing interpersonal relationships
C) start to clarify task agendas and understand one another
D) creatively deal with complex tasks and interpersonal conflicts

Question 27

The major input categories required for effective teams are _______, nature of task, membership composition, and team size.

A) resources
B) technology
C) structures
D) organizational setting

Question 28

Which of the following is NOT a stage in the team development process?

A) Forming
B) Storming
C) Norming
D) Taming

Question 29

The way team members work together to accomplish tasks is called __________.

A) groupthink
B) group diversity
C) wellness
D) team process

Question 30

An action taken by a team member that supports the emotional life of the group is called a __________.

A) maintenance activity
B) virtual activity
C) task activity
D) distributed activity

Question 31

The degree to which members are attracted to and motivated to remain part of a team is called __________.

A) normality
B) performance
C) cohesiveness
D) forming

Question 32

The team development stage in which members of the team begin to better coordinate their efforts as a unit with shared rules of conduct is the __________.

A) storming stage
B) norming stage
C) performing stage
D) forming stage

Question 33

High performance teams are typically characterized by all of the following EXCEPT:

A) clear and elevating goals.
B) a result-oriented focus.
C) standards of excellence in a collaborative team culture.
D) little recognition for their accomplishments.

Question 34

The team effectiveness equation states that Team Effectiveness = __________ × (Process Gains − Process Losses).

A) Quality
B) Process Effectiveness
C) Quality of Outputs
D) Quality of Inputs

Question 35

A ___________ is an action taken by a team member that directly contributes to the group's performance purpose.

A) maintenance activity
B) virtual activity
C) task activity
D) distributed activity

Question 36

In a __________, all members can communicate directly with one another.

A) vertically integrated network
B) decentralized communication network
C) centralized network
D) closed network

Question 37

The outputs of effective teams are task performance, member satisfaction, and __________.

A) team viability
B) team size
C) conflict
D) values

Question 38

A behavior, rule, or standard expected to be followed by team members is called a __________.

A) law
B) cohesive component
C) decision
D) norm

Question 39

In a __________, communication flows only between individual members and a hub or center point.

A) centralized communication network
B) decentralized communication network
C) socialized communication network
D) virtual communication network

Question 40

__________ is when any and all members contribute helpful task and maintenance activities to the team.

A) Individual effort
B) Distributed leadership
C) Groupthink d. Storming

Question 41

The advantages of virtual teams include all of the following EXCEPT that:

A) they allow people located at great distances away from each other to work in teams.
B) they are cost and time efficient.
C) it is harder to keep a record of team activities.
D) it is easier to share a lot of information.

Question 42

_______________ is the tendency for highly cohesive teams to lose their evaluative capabilities.

A) Decision avoidance
B) Communication drift
C) Centralized communication
D) Groupthink

Question 43

The team effectiveness equation makes it mathematically clear that process gains must outweigh process losses in order for there to be a chance of team effectiveness.

Question 44

__________ is a disagreement over issues of substance or an emotional antagonism.

A) Avoidance
B) Conflict
C) Competition
D) Opposition

Question 45

Groupthink occurs when teams strive so hard to reach agreement and avoid disagreement that they end up making bad decisions.

Question 46

Organizations are networks of formal teams and ______________.

A) social groups
B) virtual teams
C) informal groups
D) project teams

Question 47

In __________, everyone withdraws and pretends that conflict does not really exist, hoping that it will simply go away.

A) compromise
B) competition
C) accommodation
D) avoidance

Question 48

Norms develop early and remain constant during the life of a team.

Question 49

Competition and compromise are forms of:

A) win-win conflict.
B) lose-lose conflict.
C) win-lose conflict.
D) equal conflict.

Question 50

Which of the following is NOT a conflict management style?

A) Accommodation
B) Confrontation
C) Collaboration
D) Avoidance

Question 51

The purposes of cross-functional teams are to knock down the "walls" that tend to separate departments and to seek integrative solutions.

Question 52

The conflict management style of __________ may be used when quick and decisive action is vital or when unpopular actions must be taken.

A) accommodation
B) competition
C) collaboration
D) avoidance

Question 53

The performing stage is of critical interest to managers during team development because a failure here can be a long-lived detriment to a team's performance future.

Question 54

_____________ teams are those whose members are quite dissimilar to one another.

A) Homogeneous
B) Informal
C) Heterogeneous
D) Project

Question 55

All of the following are symptoms of groupthink EXCEPT:

A) rationalization of unpleasant and disconfirming data.
B) the fear that competitors are stronger and smarter.
C) self-censorship by members.
D) illusions of unanimity.

Question 56

__________ involves disagreements over goals, resources, rewards, policies, procedures, and job assignments.

A) Emotional conflict
B) Substantive conflict
C) Physical conflict
D) Mental conflict

Question 57

A decentralized communication network works well for tasks requiring creativity and problem-solving.

Question 58

Collaboration is the ideal conflict management style when:

A) more important issues need to be addressed.
B) unpopular actions need to be implemented.
C) complex issues demand a temporary solution.
D) time and cost permit true conflict resolution.

Question 59

When two or three individuals "railroad" a team into a decision, the decision-making method used is decision by:

A) lack of response.
B) authority rule.
C) minority rule.
D) majority rule.

Question 60

Quality circles are a form of self-managing teams.

Question 61

______________ is the way the members of any team actually work together as they transform inputs into outputs.

Question 62

An effective team achieves high levels of task performance, __________, and team viability.

Question 63

When a group is high in __________, its members try to conform to norms and behave in ways that meet the expectation of other members.

Question 64

__________ is the ability of a team to perform well by using talent and emotional intelligence.

Question 65

__________ indicates the extent to which members of a team adopt norms that encourage shared commitments to moral behavior.

Question 66

__________ is the creation of a whole that is greater than the sum of its parts.

Question 67

__________ results from feelings of anger, distrust, dislike, fear, and resentment as well as from personality clashes.

Question 68

The conflict management style of compromise may be used to arrive at temporary settlements for complex issues or to arrive at quick solutions when time is limited.

Question 69

In __________, the lack of face-to-face interaction limits the role of emotions and non-verbal cues in communication and may depersonalize member relations.

Question 70

__________ is the mix of skills, experiences, backgrounds, and personalities of team members.

Question 71

__________ is the removal of the substantive or emotional reasons for a conflict.

Question 72

A(n) __________ occurs when each party to a conflict gives up something of value to the other.

Question 73

________ is the conflict management style that plays down differences and highlights similarities to reduce conflict.

Question 74

In decision making, __________ is reached when all parties within a group believe they have had their say and been listened to, and they agree to support the group's final decision.

Question 75

Avoidance and accommodation are forms of lose-lose conflict.

Question 76

When the members of a group stereotype competitors as weak, evil, and stupid, it is a symptom of __________.

Question 77

The last stage of team development is called the __________.

Question 78

When groups break into sub-groups, either on purpose or because members experience issue-specific disagreements, this may create a(n) __________.

Question 79

The __________ defines the effort and performance contributions expected of team members.

Question 80

__________ are "free-riders" who slack off and allow other team members to carry the bulk of the workload.