Deck 5: Global Management and Cultural Diversity

Question 1

Which of the following is the second step in the control process?

A) Comparing performance with standards
B) Establishing objectives and standards
C) Measuring actual performance
D) Taking necessary action

Answer 1

C

Question 2

Ensuring clear directions and needed resources before work begins refers to ___________.

A) feedback control
B) feedforward control
C) concurrent control
D) relative control

Answer 2

B

Question 3

Which of the following types of comparisons benchmarks performance against that being achieved by other people, work units, or organizations?

A) Historical comparison
B) Engineering comparison
C) Relative comparison
D) Empirical comparison

Answer 3

C

Question 4

The type of managerial control that focuses on what is happening during the work process is called _____.

A) feedforward control
B) feedback control
C) analytic control
D) concurrent control

Question 5

Which of the following management functions arranges people and resources for work?

A) Planning
B) Organizing
C) Leading
D) Controlling

Question 6

Which of the following is the final step in the control process?

A) Taking corrective action as needed
B) Comparing performance with standards
C) Establishing objectives and standards
D) Measuring actual performance

Question 7

Which of the following types of control takes place after completing an action?

A) Feedforward control
B) Feedback control
C) Concurrent control
D) Preventive control

Question 8

Output standards in business would include the:

A) average educational level of employees.
B) quality of the raw materials used to make a product.
C) quality ratings of the final product.
D) reliability ratings on production equipment.

Question 9

Which of the following processes identifies lessons learned through a completed project, task force assignment, or special operation?

A) A performance assignment
B) A planning session
C) A planning function
D) An after-action review

Question 10

Managers need to know that the only way the control process begins is by:

A) comparing results with established standards for measurement.
B) establishing objectives and standards for measuring them.
C) measuring actual performance.
D) taking necessary action.

Question 11

A(n) __________ measures work efforts that go into a performance task.

A) input standard
B) output standard
C) transparent control
D) leadership control

Question 12

UPS carefully measures the routes and routines of its drivers to establish the time expected for each delivery. When a delivery manifest is scanned as completed, the driver's time is registered in an electronic performance log that is closely monitored by supervisors. In this scenario, UPS uses __________.

A) historical comparisons
B) engineering comparisons
C) local comparisons
D) relative comparisons

Question 13

Focusing on substantial differences between actual and desired performance is called management by ___________.

A) design
B) principal
C) direction
D) exception

Question 14

Miriam, the customer service manager in a pharmaceutical company, is keen on ensuring customer satisfaction and loyalty. She sends follow-up mails to customers, gathers their responses to different products, and ensures that changes are made in the products accordingly. Which of the following types of control does this scenario illustrate?

A) Concurrent control
B) Market control
C) Feedback control
D) Clan control

Question 15

A(n) __________ measures performance results in terms of quantity, quality, cost, or time.

A) forecast
B) output standard
C) input standard
D) data base

Question 16

Measuring performance and __________ are the important aspects of any control system.

A) punishing the guilty
B) taking corrective action
C) training
D) rewarding

Question 17

At Home Décor Inc., the production manager demands zero defects on all raw materials received from its vendors. Which of the following concepts does this scenario illustrate?

A) Output standard
B) Feedback control
C) Input standard
D) Historical standard

Question 18

Which of the following scenarios illustrates concurrent control?

A) Susan, the customer care manager in an amusement park, actively seeks feedback from visiting tourists.
B) Jean, the manager in a restaurant, ensures that the vegetables used in cooking are organic.
C) Rebecca, the supervisor in a toy factory, gives suggestions to workers when they look for new designs.
D) Joshua, the stock manager in a steel factory, checks every evening whether adequate stocks are available for the next day's operations.

Question 19

The process of measuring performance and taking action to ensure desired results is a part of the management function of:

A) planning.
B) organizing.
C) leading.
D) controlling.

Question 20

Which of the following skills is NOT required to measure actual performance for the control process?

A) You must be able to conduct accurate measurements.
B) You must be timely in the measuring process.
C) You must be willing to measure.
D) You must be able to graph performance objectives and standards.

Question 21

Which of the following types of managerial control regulates work inputs?

A) Feedforward control
B) Concurrent control
C) Feedback control
D) Internal control

Question 22

If managers at XYZ Inc. utilize direct supervision and other administrative systems as control mechanisms, which of the following controls do they exercise?

A) Internal control
B) External control
C) Bureaucratic control
D) Reward control

Question 23

__________ occurs as people exercise self-discipline in fulfilling job expectations.

A) Steering control
B) Feedback control
C) Internal control
D) Concurrent control

Question 24

The goals set in the managing by objectives process should be:

A) specific and measurable.
B) flexible with regard to deadlines.
C) easy to accomplish.
D) vague in accountability.

Question 25

Managing by objectives requires all of the following EXCEPT:

A) a structured process.
B) regular communication.
C) objectives set by a management.
D) standards for measurement.

Question 26

The two important objectives in the managing by objectives process are improvement objectives and __________.

A) strategic objectives
B) financial objectives
C) personal development objectives
D) specific action objectives

Question 27

Which of the following terms describes efforts to make quality an everyday performance objective and strive to do things right the first time?

A) Quality circles
B) Total quality management
C) Supply chain management
D) International quality control

Question 28

Influencing behavior through norms and peer expectations is called __________.

A) market control
B) external control
C) bureaucratic control
D) clan control

Question 29

The process of always searching for new ways to improve work quality and performance is called __________.

A) just-in-time scheduling
B) supply chain management
C) continuous improvement
D) quality circles

Question 30

Which of the following types of management makes sure that activities required to complete a project are planned well and accomplished on time?

A) Business management
B) Financial management
C) Strategic management
D) Project management

Question 31

One time activities with many component tasks that must be completed in proper order and according to budget are called __________.

A) reviews
B) assessments
C) projects
D) controls

Question 32

Which of the following controls influences behavior through authority, policies, procedures, job descriptions, budgets, and day-to-day supervision?

A) Internal control
B) External control
C) Bureaucratic control
D) Market control

Question 33

A manager stopping by before a shift to see if everything is ready for the day's work illustrates __________.

A) steering control
B) feedback control
C) feedforward control
D) concurrent control

Question 34

A __________ graphically displays the scheduling of tasks required to complete a project.

A) business chart
B) Gantt chart
C) Pareto chart
D) project chart

Question 35

Which of the following is regulated by feedback controls?

A) Work throughputs
B) Work inputs
C) Work outputs
D) Work clans

Question 36

Which of the following quality tools is used to graphically display trends, so that exceptions to quality standards can be identified?

A) Instruction manuals
B) Equations
C) Control charts
D) Just-in-time data

Question 37

The influence of competition on the behavior of organizations and their members refers to _____.

A) internal control
B) clan control
C) bureaucratic control
D) market control

Question 38

__________ is a combination of the critical path method and the program evaluation and review technique.

A) CPM/PERT
B) A Gantt chart
C) A Pareto chart
D) Project management

Question 39

Which of the following is regulated by concurrent controls?

A) Work throughputs
B) Work inputs
C) Work outputs
D) Work clans

Question 40

Which of the following refers to the process of joint objective setting between a superior and a subordinate?

A) Managing by directives
B) Managing by objectives
C) Performance appraisals
D) Salary reviews

Question 41

__________ measures ability to meet short-term obligations.

A) Liquidity
B) Leverage
C) Asset management
D) Profitability

Question 42

While writing a good performance objective, you should identify a date by which the key result will be accomplished.

Question 43

Which of the following financial ratios is the correct formula for the current ratio?

A) Current Assets - Inventory/Current Liabilities
B) Current Assets/Current Liabilities
C) Sales/Average Inventory
D) Current Assets/Total Liabilities

Question 44

The function of the economic order quantity method is to hold down both order costs and inventory costs.

Question 45

Managing by objectives is a system that works only to improve organizational improvement objectives.

Question 46

The __________ places new orders when inventory levels fall to predetermined points.

A) master level method
B) economic order quantity method
C) purchasing control level method
D) financial minimum level method

Question 47

Six Sigma is not a common quality standard in our global marketplace because it is often too difficult to achieve.

Question 48

Historical comparisons benchmark our performance against that being achieved by other people, work units, or organizations.

Question 49

The purpose of __________ is to make sure that plans are achieved and that actual performance meets or surpasses objectives.

Question 50

__________ ensures that an inventory is only big enough to meet immediate needs.

A) Financial planning
B) Management control
C) Inventory control
D) Direct control

Question 51

The reality of "continuous improvement" is that you can never be satisfied, that something can and always should be done better.

Question 52

__________ routes materials to workstations just in time for use.

A) On-time scheduling
B) Almost-on-time scheduling
C) Strategic scheduling
D) Just-in-time scheduling

Question 53

Control equation: Need for Action = __________ Performance - __________ Performance.

Question 54

The pathway from project start to conclusion that involves the longest completion time is called the __________.

A) critical path
B) economic order quantity
C) purchasing control level
D) financial minimum level

Question 55

The advantage of feedforward controls is the opportunity to intervene immediately when problems are detected.

Question 56

The two types of cost used to determine the breakeven point are __________ and __________.

A) minimum cost; maximum cost
B) direct cost; indirect cost
C) fixed cost; variable cost
D) hard cost; soft cost

Question 57

Which of the following financial ratios measures use of debt?

A) Profitability
B) Asset management
C) Liquidity
D) Leverage

Question 58

__________ performs what-if calculations under different revenue and cost conditions.

A) Breakeven analysis
B) Profit analysis
C) Loss analysis
D) Marginal analysis

Question 59

The point at which revenues just equal costs is called the __________.

A) profit margin
B) breakeven point
C) maximum cost point
D) marginal revenue point

Question 60

Conformance with rules and procedures, efficiency in the use of resources, and work attendance are examples of input standards.

Question 61

Discuss just-in-time scheduling (JIT). As a manager of a firm, would you use this approach to inventory control? Give reasons.

Question 62

Bureaucratic control is an example of __________.

Question 63

____________ is responsibility for the overall planning, supervision, and control of projects.

Question 64

As a manager of a firm, what steps would you take to increase internal control within employees?

Question 65

Describe the basic steps in the control process.

Question 66

Concurrent controls are also called __________.

Question 67

Discuss breakeven analysis. What is its intent? How is it calculated?

Question 68

___________________ measures profit generation.

Question 69

The point where losses end and profits begin is known as the __________.

Question 70

__________ document intentions to accomplish personal growth, such as expanded job knowledge or skills.

Question 71

A __________ measures performance on financial, customer service, internal process, and innovation and learning goals.

Question 72

The common phrase for operations, built upon continuous improvement, that seek to make quality an everyday performance objective is __________.

Question 73

If you follow-up with clients to see what they thought of the service level that you provided, you are using a __________ type of control.

Question 74

__________ use past experience as a basis for evaluating current performance.

Question 75

__________ measures asset and inventory efficiency.

Question 76

Define and discuss the components of TQM (total quality management).

Question 77

To improve workflow and reduce costs, __________ seeks to arrange for materials to arrive right as they are needed.

Question 78

Discuss the managing by objectives technique for integrating planning and controlling.

Question 79

Business firms adjusting products, price, and other practices in response to customer feedback and competitor moves illustrates __________.

Question 80

Define the three types of time-related controls and their relationship to work inputs, work throughputs, and work outputs.