Question 1

Which phrase in the SMARTER goal evaluation format best represents the process to evaluate if a goal to increase monthly production by 15% supports a dental practice's mission to provide the most comfortable and relaxing environment with great affordability and excellent value?

A) Attainable
B) Motivational
C) Relevance
D) Specific

Relevance

Accepted Answer

The relevance criterion in the SMARTER evaluation format is used to determine if a goal aligns with the overall mission and vision of the organization. In this case, evaluating whether increasing monthly production by 15% supports the dental practice's mission to provide a comfortable and affordable environment with excellent value is assessing the relevance of the goal.

Question 2

One way team members can see the practice through patients' eyes is to evaluate the operatory by sitting in the treatment chair.

Accepted Answer

Sitting in the treatment chair allows team members to experience the perspective of a patient and identify any areas that may need improvement, such as discomfort or lack of adequate lighting.

Question 3

A dental practice with 50-minute hygiene appointments has several patients not accepting recommended periodontal and restorative treatments.What is the MOST likely reason patients do not schedule such treatments?

A) The business team does not thoroughly present the treatment plan.
B) The dental hygienist does not have enough time for education regarding treatment.
C) The dental hygienist does not use the dentist's name when discussing treatment recommendations.
D) The patient is unhappy that treatment time is not long enough to be thorough.

Accepted Answer

The dental hygienist likely does not have enough time for education regarding treatment within a 50-minute appointment, which is crucial for patient understanding and acceptance of recommended treatments.

Question 4

A dental team wishing to keep communication lines open and problem-solve issues will schedule what type of meeting or huddle?&#10;A) Departmental&#10;B) End of day&#10;C) Full team&#10;D) Morning

Accepted Answer

Full team meetings are essential for keeping communication lines open and problem-solving issues, as they involve all members of the dental team.

Question 5

A Hispanic husband and wife present for dental hygiene appointments at the same time.Both need restorative treatment.The husband declines treatment,stating financial reasons; therefore,the dental hygienist does not take the time to educate the wife regarding her treatment because the wife will probably not proceed with the treatment recommendations as well.This is an example of a cultural-based barrier.

Accepted Answer

This scenario is an example of stereotyping or making an assumption based on a personal bias rather than a cultural-based barrier. It assumes financial decision-making patterns without considering individual circumstances or cultural factors.

Question 6

A dental hygienist who is upset that a dental assistant is not willing to help set up an operatory for the next hygiene patient when she is running late is NOT exhibiting which leadership role?&#10;A) Leader of goals&#10;B) Leader of patients&#10;C) Leader of self&#10;D) Leader of teammates

Accepted Answer

The dental hygienist is not exhibiting the role of Leader of teammates, as she is not effectively communicating with or motivating the dental assistant to help set up the operatory.

Question 7

Team members of a new dental practice are working to describe the aims and objectives of the practice.What type of statement is the team creating?&#10;A) Goal&#10;B) Mission&#10;C) Philosophy&#10;D) Vision

Accepted Answer

The answer of Team members of a new dental practice...

Question 8

A patient requires radiographs and would like to know what he will be required to pay because his preferred provider organization (PPO)will not cover this procedure for 6 more months.The patient only needs to pay the fee allowed by the PPO.What PPO fee type will the patient be quoted?

A) Capitation
B) Customary
C) Reasonable
D) Usual

Accepted Answer

The patient will be quoted the "Customary" fee, which is the fee that the PPO considers standard for a particular service in a specific geographic area.

Question 9

A newly hired dental hygienist discovers many patients who have been receiving an adult prophylaxis treatment in fact have active periodontal disease requiring periodontal therapy; however,many patients question why they have not been told this before.What is the BEST way for the hygienist to proceed?

A) Ask the dentists to speak with the patients about the recommended treatment.
B) Educate patients on the oral and systemic effects of untreated periodontal disease.
C) Offer financial arrangements to encourage the patients to proceed with treatment.
D) Proceed with adult prophylaxis so the patients do not get angry and leave the practice.

Accepted Answer

The best way for the hygienist to proceed is to educate patients on the oral and systemic effects of untreated periodontal disease. This will help patients understand why they need periodontal therapy and why they were not informed previously. Offering financial arrangements or proceeding with adult prophylaxis without addressing the underlying issue is not a long-term solution and may lead to further frustration and distrust from the patients. Asking the dentist to speak with the patients may also be helpful, but ultimately it is the responsibility of the dental hygienist to educate patients on their oral health.

Question 10

The dental hygienist is solely responsible for educating patients regarding treatment diagnosed during the hygiene appointment.

Accepted Answer

While the dental hygienist plays an important role in educating patients about their oral health and any treatment recommendations, it is ultimately the responsibility of the dentist to diagnose and recommend treatment. The dental hygienist may assist in discussing the recommended treatment with the patient, but the final decision and explanation should come from the dentist.

Question 11

A dental hygienist working without an assistant should do which of the following to make patients aware of their pocket depths and bleeding points during periodontal charting?&#10;A) Ask the dentist to help record findings if he or she is available.&#10;B) Call out the findings as the dental hygienist records the depths.&#10;C) Have the patient use the keyboard to record the findings.&#10;D) Wait until after the periodontal charting is complete to discuss findings.

Accepted Answer

The answer of A dental hygienist working without an assistant...

Question 12

A drama triangle has developed between a few members of a senior dental hygiene class.What is the BEST leadership quality the class president can exhibit to help remedy the situation?&#10;A) Communication&#10;B) Cooperation&#10;C) Humility&#10;D) Trust

Accepted Answer

The answer of A drama triangle has developed between a...

Question 13

Habits of an effective practice include all of the following EXCEPT one.Which one is the EXCEPTION?&#10;A) Community service should be part of the philosophy and mission.&#10;B) The practice's philosophy should be known,believed in,and upheld.&#10;C) Production goals should be the focus for practice longevity.&#10;D) Every team member should give and receive respect and rewards each day.

Accepted Answer

The answer of Habits of an effective practice include all...

Deck 52: Practice Management