Deck 13: Supply Chain Process Integration

Question 1

Training of supply chain partner employees is also known as collaborative education,and can result in more successful supply chains and higher partner returns.

Answer 1

True

Question 2

The phrases "customer relationship management" and "customer service management" are interchangeable supply chain terms.

Answer 2

False

Question 3

An important initial step in the supply chain integration model is for a firm to identify the primary trading partners so the firm can concentrate its time and resources on managing the important process links with these companies.

Answer 3

True

Question 4

The development of functional silos within an organization is considered a key component to achieving successful supply chain process integration.

Question 5

Manufacturing flow management is the key process that helps balance customer demand and the firm's output capabilities.

Question 6

Benefits of internal process integration include greater flexibility to respond to market changes and better utilization of resources.

Question 7

It is important for all supply chain members to first understand the important characteristics upon which the supply chain end product is competing.Once this is understood,the supply chain members should all be using strategies consistent with those competitive characteristics when delivering their product and/or service.

Question 8

One of the key supply chain business processes is supplier relationship management,which seeks to forecast demand and coordinate purchasing and distribution in an effort to balance customer demand with the firm's manufacturing capacity.

Question 9

According to the textbook,there are four key supply chain business processes: Purchasing,Manufacturing,Distribution,and Returns.

Question 10

Forward buying is when companies purchase very small amounts of inventory.

Question 11

Knowledge management solutions connect buyers and suppliers via the internet to aid in the integration of supply chains.

Question 12

Passive RFID Tags are less expensive than active RFID tags,which have been used for healthcare and military applications.

Question 13

RFID tags,which stands for Radio Frequency Identification tag,is a technology that will be used to gain real-time inventory information about the geographic location of a product in an effort to insure that shelves are full and that supply chains are issuing replenishment orders in a timely fashion.

Question 14

RFID technology seeks to minimize supply chain visibility.

Question 15

Two methods for managing supply chain risk include utilizing a supply chain IT system and identifying backup suppliers.

Question 16

The order fulfillment process relies on forecasting and techniques used to smooth demand variabilities when disparities exist between demand and supply.

Question 17

When demand exceeds a supplier's finished goods available,a supplier may allocate product in proportion to what buyers ordered.This rationing often results in shortage gaming by the suppliers customers.

Question 18

The most basic security system should include procedures and policies for securing facilities,personnel,computer systems,and freight shipments.

Question 19

Lack of knowledge,uncertainty,and lack of trust between people and organizations are some primary obstacles preventing organizations from sharing information with supply-chain partners,as well as among coworkers.

Question 20

The ultimate goal in supply chain management is to create value for the services and products provided to end customers,which,in turn,will benefit the firms in the supply chain network.

Question 21

According to the text,all of the following are considered key supply chain business processes EXCEPT:

A)​Knowledge management process
B)Manufacturing flow management process​
C)Supplier relationship management process​
D)Returns management process​

Question 22

Supply relationship management personnel routinely communicate with:

A)​Production personnel to obtain feedback on supplier and purchased item performance
B)Marketing personnel for customer feedback​
C)Suppliers for new product development and performance feedback​
D)All of these​

Question 23

The primary enabler of the internal integration of key supply chain processes is a firm's:

A)​CRM program
B)​ERP system
C)​Data warehouse
D)​Legacy system

Question 24

Failing to see the big picture and acting only in regard to single firm in the supply chain can be referred to as:

A)​Silo mentality
B)​Balking
C)​Biased decision making
D)​Stockpiling

Question 25

Decisions regarding the types of parts purchased,suppliers used and the manufacturing process employed,should be decided in which phase of the supply chain integration model:

A)​Review and establish supply chain strategies
B)Identify critical supply chain trading partners​
C)Align supply chain strategies with key supply chain process objectives​
D)Assess and improve internal integration of key supply chain processes​

Question 26

Customer feedback mechanisms are developed as part of which supply chain business process:

A)​Customer relationship management process
B)Knowledge management process​
C)Customer service management process​
D)Product development and commercialization process​

Question 27

Which of the following tends to reduce safety stocks among supply chain members,generating even less variability in supply chain orders?

A)​Forward Integration
B)Internal quality standards​
C)Information visibility​
D)All of these​

Question 28

Which of the following is important for external process integration to be successful?

A)Successful internal process integration
B)​Compatible information systems
C)​Both A & B
D)​None of these​

Question 29

Which of the following is an obstacle to successful process integration?

A)​Passive integration
B)Collaborative inventory management​
C)Lack of supply chain visibility​
D)​Cloud-based supply chain management

Question 30

Mapping the network of primary trading partners is something that should be done in which stage of the supply chain integration model:

A)​Review and establish supply chain strategies
B)Identify critical supply chain trading partners​
C)Align supply chain strategies with key supply chain process objectives​
D)Assess and improve internal integration of key supply chain processes​

Question 31

The coordination and sharing of information and resources to jointly manage a process is referred to as:

A)Rationing
B)Process Integration​
C)Gaming​
D)EDLP​

Question 32

Building,maintaining and strengthening beneficial relationships with suppliers and customers is accomplished through the use of:

A)​Data warehouses
B)​Legacy systems
C)​External process integration
D)​Order batching

Question 33

The phase of the supply chain integration model concerned with identifying the important processes linking each of the supply chain partners is:

A)​Review and establish supply chain strategies
B)Identify critical supply chain trading partners​
C)Align supply chain strategies with key supply chain process objectives​
D)Assess and improve internal integration of key supply chain processes​

Question 34

A customer approaches you with a question regarding her order status and shipping date;the information you provide is an example of which of the eight key supply chain business processes:

A)​Supply management process
B)Demand management process​
C)Order management process​
D)Customer service management process​

Question 35

Which of the following is NOT one of the eight key supply chain business processes?

A)​Product Development and Commercialization
B)Customer Relationship Management​
C)Order Fulfillment​
D)Strategic Management​

Question 36

Which of the following identifies the key customers,determines their needs,and then develops products and/or services to meet those needs?

A)​Customer Service Management
B)Product Development and Commercialization​
C)Customer Relationship Management​
D)Demand Management​

Question 37

Which of the following is a contributor to the bullwhip effect?

A)​Smaller Order Sizes
B)Rationing​
C)EDLP​
D)VMI​

Question 38

Which of the following is NOT true about firms which integrate their process activities?

A)​Value is created for the services and products provided to end customers
B)​Activity maps are used to track which resources have been jointly managed
C)​Information is shared and resources coordinated to jointly manage a process or processes
D)​Benefits are provided to the firms in the supply chain network

Question 39

Which of the following is a vital element in developing a strong supply chain through the practice of process integration?

A)​Developing and implementing a strong information technology system that allows for fast and easy information exchanges between supply chain partners
B)Partner collaborations on methods to improve processes within the supply chain​
C)Partnerships,which value information sharing and partner collaborations​
D)​All of these

Question 40

Which of the key supply chain business processes refers to meeting customer requirements by synchronizing the firm's marketing,production and distribution plans:

A)​Customer relationship management process
B)Customer demand organization process​
C)Order fulfillment process​
D)Supply chain synchronization process​

Question 41

The following supply chain security activities,creating a director of security position,hiring personnel with military and/or government experience,and performing a formal security risk assessment,would be classified as:

A)​Basic Initiatives
B)Reactive Initiatives​
C)Proactive Initiatives​
D)Advanced Initiatives​

Question 42

Due to supply rationing,a buyer is being allotted 90% of her total orders.As a result,the buyer inflates her subsequent orders in an attempt to meet her real needs for demand.This strategy is known as:

A)​Stockpiling
B)Bullwhip ordering​
C)Order fulfillment​
D)Shortage gaming​

Question 43

According to the text,one of the biggest problems facing global supply chains is:

A)​Cargo theft
B)Currency devaluation​
C)Communication​
D)Cyber intrusion​

Question 44

Price fluctuations that are the result of special product promotions,quantity discounts,and other special pricing discounts by suppliers result in:

A)​Shortage Gaming
B)​Quantity Batching
C)​Buy-Back Gaming
D)​Forward Buying

Question 45

Which of the following would be considered a Supply Chain Risk Management activity?

A)​Increasing safety stock
B)Diversify the supply base​
C)Utilize a supply chain IT system​
D)All of these​