Deck 11: Critical Issues in Human Resources Management

Question 1

Some workers in a hospitality business seek to have a union recognized as their bargaining representative. To be formally recognized, what is the minimum percentage of eligible workers who must sign authorizations cards indicating they want the union to represent them?

A) 20%
B) 30%
C) 40%
D) 50%

Answer 1

B

Question 2

What is the most common reason for downsizing an organization?

A) Increase sales.
B) Enhance the collective bargaining process.
B) Improve arbitration efforts.
C) Create greater operating efficiencies.

Answer 2

C

Question 3

Which is an example of a transitional activity that can be provided by employers who are downsizing their organizations?

A) Use of mediation
B) Use of arbitration
C) Outplacement assistance
D) Increased cross-training

Answer 3

C

Question 4

What is the tool HR managers can use to secure bids for goods and services to be supplied by external vendors?

A) Contract
B) Delivery invoice
C) Request for proposal
D) Statement of accounts

Question 5

When a compromise on an issue cannot be reached, a union and management may seek advice from a third party to assist in reaching an agreement. This process is known as

A) mediation.
B) voluntary arbitration.
C) collective bargaining.
D) compulsory arbitration.

Question 6

Which legislation prompted the growth of employee unions in the United States?

A) Equal Pay Act
B) Civil Rights Act
C) National Labor Relations Act
D) Occupational Safety and Health Act

Question 7

What would be an objective measure of an organization's employee diversity efforts?

A) Profitability levels
B) Average monthly sales
C) Demographic make-up of its workforce
D) Average hourly wage of its entry-level employees

Question 8

A hotel chain transfers its live reservation call center from the state of South Dakota (U.S.A.) to a private company located in Mumbai, India. This is an example of

A) offshoring and mediation.
B) offshoring and arbitration.
C) outsourcing and mediation.
D) outsourcing and offshoring.

Question 9

What is the minimum number of workers a business must employ before the Worker Adjustment and Retraining Notification Act (WARN) will apply to it?

A) 50
B) 75
C) 100
D) 125

Question 10

The typical full-time employee in a particular hotel works a 40-hour week. Last month, the hotel's 80 employees worked a total of 4,000 hours. How many full-time equivalent (FTE) workers were employed by the hotel last month?

A) 5
B) 10
C) 50
D) 100

Question 11

The Taft-Hartley Act of 1947 mandated that unions could no longer

A) exclude minorities.
B) force workers to join the union.
C) strike without providing adequate notice.
D) organize work sites with less than 100 employees.

Question 12

Which is an example of a core business strategy for a major state university?

A) Educating students
B) Maintaining buildings
C) Offering student loans
D) Providing meal services

Question 13

Historically, the purpose of labor union-related legislation has been to

A) mandate wage increases.
B) mandate benefit increases.
C) increase the bargaining power of unions.
D) maintain a balance of power between labor and management.

Question 14

A part-time kitchen worker in a restaurant voluntarily quits to go back to school. This is an example of

A) attrition.
B) downsizing.
C) outsourcing.
D) on-boarding.

Question 15

Which factor would most emphasize the importance of an increase in the diversity efforts of a food service organization?

A) Changes in customers' dining preferences
B) Implementation of the Affordable Care Act
C) Increases in the federal minimum wage rate
D) Changing demographics of the local labor force

Question 16

Since the 1940s, union membership in the United States has

A) declined.
B) stayed the same.
C) increased by less than 100%.
D) increased by more than 100%.

Question 17

The process of negotiating and administering written agreements between a union and management officials is known as collective

A) attrition.
B) arbitration.
C) mediation.
D) bargaining.

Question 18

A hotel hires a local landscaping company to perform all of its grounds maintenance tasks. This is an example of

A) mediation.
B) arbitration.
B) collective bargaining.
C) outsourcing.

Question 19

When a labor contract mandates the existence of a union shop, all new employees

A) must join the union and pay union dues.
B) are not required to join the union or pay union dues.
C) must pay union dues but are not required to join the union.
D) must join the union but are not required to pay union dues.

Question 20

Right-to-work laws that have been enacted by various states

A) require union membership.
B) prohibit union membership.
C) allow employees to be forced to join a union.
D) prohibit employees from being forced to join a union.

Question 21

Which is an example of a hospitality organization addressing its corporate (social) responsibilities?

A) Reduction in selling prices
B) Increase in stockholder dividends
C) Implementation of "Earth friendly" operating initiatives
D) Creation of career development plans for supervisors and managers

Question 22

What would be the two effects of expanding training efforts to increase employee productivity levels?

A) Reduced number of employee hours used and reduced payroll costs
B) Increased number of employee hours used and reduced payroll costs
C) Reduced number of employee hours used and increased payroll costs
D) Increased number of employee hours used and increased payroll costs

Question 23

What is the best way for an organization to reduce its employee recruitment challenges?

A) Increase training efforts.
B) Increase starting wage rates.
C) Reduce employee turnover rates.
D) Reduce the number of hours worked per employee.

Question 24

The goal of an organization undertaking corporate (social) responsibilities efforts should be to

A) reduce its costs.
B) increase its hourly starting wages.
C) make a positive impact on its local community.
D) enhance the diversity of its customer base and workforce.

Question 25

Which group will have the greatest direct impact on an organization's employee turnover rates?

A) Owners
B) HR staff
C) Customers
D) Supervisors