Deck 5: Employee On-Boarding: Orientation and Induction

Question 1

What is an example of a piece of information that would likely be found in one of a restaurant's employee induction programs?

A) Location of employee entrances
B) Location of employee dressing areas
C) Location of pot-washing chemicals storage
D) Location of designated employee parking areas

Answer 1

C

Question 2

What is true about the way most employees adjust to their new employment situations?

A) They adjust in similar ways.
B) Their adjustment varies based on age.
C) Their adjustment varies based on race.
D) Their adjustment varies based on gender.

Answer 2

A

Question 3

Which HR tool would best help employees know where they fit into the reporting relations that are in place at their new work sites?

A) Training plan
B) Mission statement
C) Organizational chart
D) Orientation checklist

Answer 3

C

Question 4

When should senior management personally greet new employees?

A) During the employee interview process
B) On the new employee's first day of work
C) When the new employee's supervisors requests it
D) On the day the new employee is selected to fill a vacant position

Question 5

What is the most likely result if a significant difference exists between what new employees perceive about an organization and what they actually experience?

A) Increased turnover
B) Decreased turnover
C) Increased wage rates
D) Decreased training costs

Question 6

In a large hospitality organization, an effective orientation program requires coordination between HR specialists and

A) vendors.
B) employees.
C) business owners.
D) department heads.

Question 7

At what step, in the four-step employee adaptation process, do employees have basic perceptions and attitudes about their new work and their new organization?

A) First
B) Second
C) Third
D) Fourth

Question 8

Who would be most responsible for developing an organization's mission statement?

A) Vendors
B) Customers
C) Hourly employees
D) Owners and managers

Question 9

Which topic would likely be addressed in detail in a new employee orientation program?

A) Pay rates
B) Dress codes
C) Career paths
D) Expansion plans

Question 10

Induction is the process of providing new employees with basic information that everyone in their department must know and that

A) must be written down.
B) is unique to their department.
C) must be shared only with management.
D) emphasizes high rates of worker productivity.

Question 11

What is the first step in the employee training process?

A) Interviewing
B) Selection
C) Orientation
D) Promotion

Question 12

How will new employees perceive managers who exhibit a lack of planning and preparation for the employee's first day at work?

A) Busy
B) Uncaring
C) Overwhelmed
D) Cost-conscious

Question 13

Which activity would include managers telling new employees about the benefits they qualify for in their new jobs?

A) Training
B) Coaching
C) Mentoring
D) Orientation

Question 14

A mission statement explains what an organization seeks to accomplish and

A) the cost of doing it.
B) how it intends to do it.
C) why it is important to do it.
D) when it intends to begin doing it.

Question 15

Managers should solicit feedback about orientation and induction sessions so the sessions can be

A) improved in quality.
B) produced in less time.
C) delivered more frequently.
D) expanded in length and content.

Question 16

What is the term used for the process of providing basic information about the hospitality organization that must be known by all staff members?

A) Training
B) Orientation
C) Adaptation
D) Interviewing

Question 17

In most cases, who is the individual in a large hotel best qualified to develop an employee induction program?

A) Hotel owner
B) HR specialist
C) Department head
D) General manager

Question 18

In most cases, who would be the individual in a large hotel best qualified to develop an employee orientation program?

A) Hotel owner
B) HR specialist
C) Department head
D) General manager

Question 19

What piece of information that is of interest to all new employees would likely be included in an orientation kit?

A) Pay scales
B) Succession plans
C) Organization charts
D) Results of background checks

Question 20

The two final orientation-related activities that take place after general new-employee orientation sessions are completed are

A) training and coaching.
B) career planning and promotion path development.
C) departmental induction and orientation follow-up.
D) performance assessment and productivity evaluation.

Question 21

Employers should make it clear to employees that the organization's handbook

A) is not a contract.
B) cannot be altered.
C) was developed with employee input.
D) applies only to nonsalaried employees.

Question 22

In the best organizations, the policies and procedures detailed in their employee handbooks

A) are followed consistently.
B) apply only to nonmanagement positions.
C) serve primarily as suggestions to management.
D) must allow for recurring and planned lapses in their implementation.

Question 23

The best time for an organization's employee handbook to be distributed and discussed is during

A) interviews.
B) inductions.
C) orientation.
D) initial training.

Question 24

To be of greatest value, an organization's employee handbook

A) must be kept current.
B) should be developed with employee input.
C) must be placed in each employee's personal file.
D) should be reviewed with employees during weekly staff meetings.

Question 25

What should be an organization's centralized source of information detailing its policies, benefits, and employment practices?

A) Induction plan
B) Mission statement
C) Employee handbook
D) Orientation checklist