Deck 8: Training and Development

Question 1

Employee training and development begins with the step of external training.

Answer 1

False

Question 2

Paying the tuition fee for an employee who wants to take a class in a relevant subject is considered to be an external training measure.

Answer 2

True

Question 3

Web-based training delivery is the most appropriate method for soft skills and managerial training.

Answer 3

False

Question 4

A colleague with the right personality and good experience in the job can serve as a good mentor.

Question 5

Asynchronous web-based training has no instructor facilitating the course.

Question 6

Job shadowing is a training delivery method where two employees agree to change jobs for a period of time.

Question 7

Quality training is especially important in production-focused businesses.

Question 8

International Organization for Standardization is the main federal agency responsible for enforcement of safety and health regulation in the United States.

Question 9

Different types of training required for one job should ideally be combined into one framework.

Question 10

Team training is the training that helps an employee to update his professional skills.

Question 11

Job shadowing is the systematic movement of employees from job to job within an organization,so they can gain a variety of experiences and move up in the organization.

Question 12

Job swapping offers a unique benefit of motivating employees by providing a change of scenery.

Question 13

On-the-job coaching is normally conducted externally.

Question 14

One model to measure effectiveness of training is Hackman and Oldham's model.

Question 15

When employee performance is used to determine what the training needs are,it is termed as individual assessment.

Question 16

A learning objective reflects what the learner should be able to do,explain,or demonstrate at the end of the training period.

Question 17

The step of employee orientation,if conducted efficiently,can help reduce turnover rates.

Question 18

Web-based training is also known as near site training.

Question 19

Most individuals use only the auditory type of learning style.

Question 20

People's time spent in training is an indirect cost of training that must be budgeted.

Question 21

A(n)_____ is a trusted,experienced advisor who has direct investment in the development of an employee.

A)supervisee
B)subordinate
C)mentor
D)apprentice
E)mentee

Question 22

A group of pilots attending a refresher course that will enable them to learn and assimilate new technological developments in aviation into their current flights is an example of a _____ training program.

A)professional
B)quality
C)team
D)vestibule
E)job swap

Question 23

_____ is a process that empowers employees to improve decision making,problem solving,and interpersonal skills in order to achieve business results when working in groups.

A)Employee empowerment program
B)Career development program
C)Succession planning
D)Team training
E)Mentorship

Question 24

The last step in employee training and development is the step of ____ training.

A)external
B)vestibule
C)on-the-job
D)brown bag lunch
E)job swapping

Question 25

The process by which an employee is trained and developed by an experienced advisor who has direct investment in the development of an employee is called _____.

A)internship
B)peer-to-peer learning
C)mentorship
D)team training
E)self-paced learning

Question 26

_____ is the main federal agency charged with enforcement of safety and health regulation in the United States.

A)Occupational Safety and Health administration
B)International Organization for Standardization
C)Test & Evaluation and Standards Division
D)Bureau of International Labor Affairs
E)Employees' Compensation Appeals Board

Question 27

A soft skills program is likely to include modules on:

A)the ISO9000 standards.
B)social etiquette and desirable personal habits.
C)the theory and practical uses of an advancement in technology.
D)team-building exercises and team development skills.
E)evacuation plans,fire drills,and first-aid tips.

Question 28

Which of the following is a defining feature of on-the-job coaching?

A)External trainers
B)Lunch-time training sessions
C)Job swapping with superiors
D)In-house facilitation
E)Study of another culture and society

Question 29

Which of the following is true regarding in-house training?

A)This training is typically conducted as a one-time event by external trainers.
B)It represents the last step in the employee training and development program.
C)It is the process of welcoming a new employee into the organization.
D)It involves learning opportunities developed by the organization in which they are used.
E)Sending an employee to attend seminars and conferences is an example of in-house training.

Question 30

Which of the following is an example of technical training?

A)Michael has to attend a training session that will help his team make effective decisions,troubleshoot quickly,and communicate better.
B)Mr.Jones has recently incorporated a training module to enhance the interpersonal skills of his new employees as it will add value to their performance.
C)Nicole has recently joined a supermarket as a cashier and much of her training involves learning how to bill goods quickly and correctly for customers.
D)All employees who join McAdams Hot Meals,a restaurant chain,have to attend training to understand the special implications that ethics have in a food industry.
E)An industrial chemical plant on the suburbs conducts training to ensure that employees are protected from injuries caused by work-related accidents.

Question 31

Which of the following is a difference between team training and managerial training?

A)Team training occurs on an individual basis,while managerial training occurs through in-house training exclusively.
B)Team training has an external orientation,while management training has an internal orientation.
C)Team training involves all employees working in groups,while managerial training is aimed at candidates for promotion.
D)Team training involves administrative aspects of a job,while managerial training focuses on cohesiveness among employees.
E)Team training is conducted for employees who are experienced in the company,while managerial training is for novices.

Question 32

_____ training refers to familiarizing employees with the means for preventing,detecting,and eliminating substandard items,usually in an organization that produces a product.

A)Quality
B)Skills
C)Team
D)Ethics
E)Safety

Question 33

_____ is the process used for welcoming a new employee into the organization.

A)Career development
B)External training
C)Employee orientation
D)Individual assessment
E)Professional training

Question 34

The first step in an effective employee training is the stage of _____.

A)mentoring
B)orientation
C)external training
D)career development
E)in-house training

Question 35

ISO14000 is the set of standards for _____ management.

A)employee
B)environmental
C)product quality
D)safety
E)legal

Question 36

Roger and three of his colleagues have been nominated by their managers to attend an ISO training module.This training will enhance their ability to evaluate the quality of their output as well as to identify those factors in production that contribute to sub-standard output.They are attending a(n)_____ training program.

A)basic skills
B)ethics
C)operation of special equipment
D)management
E)external

Question 37

Which of the following types of training focuses primarily on the proficiencies needed to actually perform the job?

A)Quality training
B)Team training
C)Ethics training
D)Skills training
E)Soft skills training

Question 38

Which of the following statements is true with regard to the International Organization for Standardization?

A)Organizations like ISO measure quality in terms of qualitative judgments.
B)The ISO has failed to develop adequate quality standards to cover all goods.
C)The ISO9000 is the set of standards for environmental management.
D)The ISO14000 is the set of standards for quality management.
E)Globalization has made the ISO quality standards more relevant and necessary.

Question 39

Which of the following is true regarding mentorship as a step in employee training and development?

A)One's colleague cannot serve as one's mentor.
B)Mentoring is the only training method that is free from any disadvantages.
C)Mentoring cannot occur informally as it requires a formal framework.
D)Personality characteristics of the mentor cannot be detrimental to the mentoring relationship.
E)Mentorship works effectively when embedded in the company's culture.

Question 40

Which of the following differentiates between on-the-job coaching and mentorship?

A)On-the-job coaching has a short-term orientation while mentorship involves the development of the employee over an extended period of time.
B)On-the-job coaching focuses on wholesome development of an employee's while mentorship aims only at the skills necessary for the job.
C)On-the-job coaching is conducted by a trusted advisor while mentorship is conducted by an external trainer who has been appointed for the purpose.
D)On-the-job coaching is normally facilitated via technology while mentorship is conducted as an external training exercise.
E)On-the-job coaching occurs through sessions during lunch while mentorship is completed while a new employee is in orientation.

Question 41

Graphics,figures,and pictures are the appropriate ways to target the _____ learner.

A)kinesthetic
B)auditory
C)visual
D)read/write
E)rote

Question 42

The level of training needs assessment that focuses on the specific tasks,skills,and abilities required to do the jobs within the organization is the level of _____ assessment.

A)individual
B)occupational
C)strategic
D)organizational
E)generic

Question 43

In the context of training program framework development,which of the following strategies or actions is desirable?

A)Development of a dependable training schedule
B)Focus on one learning style
C)PowerPoint slides as the sole delivery style
D)Learning objectives based on subjective judgment
E)Combined safety,technical,professional,and quality training

Question 44

Which of the following is a way by which the effectiveness of training programs can be measured?

A)Surveys and quizzes
B)Employee orientation forms
C)I9 and 401(k)program forms
D)Quality control manuals
E)Tests to determine learning styles

Question 45

The first step in training program framework development revolves around:

A)selecting the appropriate delivery mode.
B)developing the content and the sequence of its presentation.
C)assessing what the organization needs in terms of training.
D)measuring the effectiveness of the training program.
E)developing a timeline along which training will be conducted.

Question 46

_____ is a method for training in which two employees agree to change jobs for a period of time.

A)On-the-job coaching
B)Mentorship
C)Vestibule training
D)Job shadowing
E)Job swapping

Question 47

Which of the following would be a factor to consider when conducting an assessment of training needs at the occupational level?

A)Retirement of employees of the baby boomer generation
B)Performance issues seen in individual employees
C)Availability of advanced labor-saving devices in the market
D)Deficit between the current and the desired level of skills of employees
E)Revision of the strategic plans of the company to match market trends

Question 48

Which of the following is a disadvantage that applies to web-based training delivery?

A)Dependence on the trainer's personality characteristics.
B)Mismatch between timing of training sessions and employee availability.
C)Dependence on bandwidth and other technological capabilities.
D)Dependence on the availability of the trainer.
E)Imitation of undesirable aspects of the trainer's work methods.

Question 49

Richard is traveling to Japan on an assignment that involves training a new set of employees on the ISP 2.3 process that he pioneered at his current office.Richard's preparatory training to ensure success overseas for this assignment is likely to involve:

A)web-based learning modules on the basics of ISP 2.3 process.
B)vestibule training to understand the dynamics of using the process.
C)on-the-job coaching to learn the skills required to use the process.
D)team-building activities for himself and his current colleagues.
E)studying the cultural nuances and social etiquette followed in Japan.

Question 50

The level of training needs assessment that looks at the organization in relation to changing demographics and technological trends is the level of _____ assessment.

A)occupational
B)individual
C)functional
D)individual
E)organizational

Question 51

_____ training is characterized by the use of technology to facilitate training.

A)On-the-job
B)Web-based
C)External
D)Vestibule
E)Cross

Question 52

In the context of Kirkpatrick's model,a change in employee conduct or performance as a result of training is a function of the _____ level.

A)reaction
B)behavior
C)results
D)learning
E)benefits

Question 53

A web-based learning program is called synchronous when:

A)it is self-based and self-directed.
B)it is not constrained by geography or time.
C)it gives employees the time to complete their work on their own time.
D)it is led by a facilitator in real time.
E)it involves self-paced learning.

Question 54

Looking at Miranda's work,her supervisor Carol felt that though Miranda had substantial theoretical knowledge and experience,her lack of computer skills was reducing the quality of her work.This led Carol to recommend a basic computer skills course which would help Miranda perform at par with other employees on her team.This represents the _____ level of training needs assessment.

A)occupational
B)strategic
C)generic
D)organizational
E)individual

Question 55

Amy has been given temporary supervisory duties of the colleagues in her division when her supervisor had gone on an official trip.In the relatively short period that he was absent,Amy managed to learn quite a few skills and abilities that she formerly associated with managers.Amy has benefited from _____ in this scenario.

A)web-based training
B)job shadowing
C)cross-training
D)quality training
E)external training

Question 56

Which of the following is true of the brown bag lunch training?

A)It is aimed at creating a formal and structured environment suitable for training.
B)It is primarily conducted by the HR managers of an organization as it is the only time they have.
C)It is not used to impart any technical knowledge or skill as people prefer to relax during these sessions.
D)It is highly effective for team training activities as people come together in a relaxed atmosphere for these sessions.
E)Typically,these sessions guarantee very good attendance and interest from employees.

Question 57

What is the difference between job shadowing and job swapping?

A)Job shadowing is the imitation of an employee who already has the skills,while job swapping is the temporary exchange of jobs.
B)Job shadowing is used for lower-level jobs,while job swapping is used to train employees for higher level positions.
C)Job shadowing is applicable only in the short-run,while job swapping is continued for extended periods of time.
D)Job shadowing enables a quicker transfer of skills when compared to job swapping.
E)Job shadowing requires some amount of prior training,while job swapping can be conducted with novices.

Question 58

_____ involves a systematic movement of employees from job to job within an organization so they can gain a variety of experiences to prepare them for upward movement in the organization.

A)Job shadowing
B)Apprenticeship
C)Mentorship
D)Job rotation
E)External training

Question 59

Which of the following is a feature of vestibule training?

A)It is a self-based and self-directed mode of training using technology.
B)It applies different types of training delivery modes near the work site.
C)It occurs during lunchtime when employees bring their food to a training session where someone presents training information to them.
D)It involves two employees agreeing to change jobs for a period of time.
E)It focuses on the cultural differences and living styles of the other country.

Question 60

A hands-on approach to training,where employees try to perform the function they are getting trained for,rather than being taught the theory behind it in great detail would facilitate learning the most in _____ learners.

A)rote
B)read/write
C)auditory
D)kinesthetic
E)visual

Question 61

What are learning objectives? What role do they play in training?

Question 62

What is team training? Why do companies conduct team training?

Question 63

The _____ is the main federal agency charged with enforcement of safety and health regulation in the United States.

Question 64

Describe the various levels of training needs assessment.

Question 65

What are the advantages and limitations of web-based training delivery?

Question 66

A _____ learner learns by developing feelings toward an experience.

Question 67

_____ training delivery is also known as "near site" training.

Question 68

A _____ is a process developed to help people manage their career,learn new things,and take steps to improve personally and professionally.

Question 69

Describe soft skills training with examples.

Question 70

_____ is the process that helps employees develop their personal and organizational skills,knowledge,and abilities.

Question 71

Differentiate between job shadowing and job swapping as training delivery methods.

Question 72

_____ is a type of training that focuses on the proficiencies needed to actually perform the job.

Question 73

A _____ is a trusted,experienced advisor who has direct investment in the development of an employee.

Question 74

How can we measure the effectiveness of a training program?

Question 75

What is quality training? Why is it of utmost importance in business today?

Question 76

A(n)_____ allows us to determine the skills,knowledge and abilities a company needs to meet its strategic objectives.

Question 77

_____ is a type of training delivery that is self-based and self-directed; there is no instructor facilitating the course.

Question 78

Which is the third step in the employee training process?

Question 79

What are the goals of an employee orientation?

Question 80

_____ refers to personality traits,social graces,communication,and personal habits that are used to characterize relationships with other people.