Deck 11: Communicating in Organizations

Question 1

Enrique did not want to tell his manager that it was not likely his employees would meet the looming production deadline. He was fearful that he would be blamed if he told his manager this information. In terms of the semantic-information distance, this is an example of _____.

A) perceptual distancing
B) upward distortion
C) compliance gaining
D) vertical miscommunication

Answer 1

B

Question 2

________ describes supervisors who are willing to share their ideas as well as listen to others in a way that avoids conveying negative or disconfirming feedback.

A) Openness
B) Encouragement
C) Motivation
D) Empowerment

Answer 2

A

Question 3

The process of adapting to the organizational culture where one works is called _____.

A) enculturation
B) integration
C) assimilation
D) co orientation

Answer 3

C

Question 4

Loren has been a firefighter in California for 13 years. He recently was the first responder to a fatal car accident in which his close friend was a victim. Since then, he has been feeling like no matter what he does, he can't make a difference in the community and has felt detached from his coworkers. Loren is experiencing _____.

A) emotion labor
B) assimilation
C) burnout
D) work overload

Question 5

Brett knew that if he did a good job on the international assessments project, he would be up for the promotion of division head at his company. The possibility of this promotion gives Brett a feeling of personal investment in the project and demonstrates the concept of _____.

A) rationality
B) efficiency
C) ingratiation
D) motivation

Question 6

In Susan's role as a psychologist, she must remain calm and supportive even when her clients become abusive or hostile to her. This job requirement is known as _____.

A) emotion labor
B) burnout
C) emotional exhaustion
D) depersonalization

Question 7

Leslie decided to work for a credit union rather than a traditional for-profit bank because she felt her values would overlap with those of a credit union, not a bank. This is an example of _____.

A) organizational identification
B) assimilation
C) organizational poaching
D) empowerment

Question 8

Instituting a suggestion box at an organization is an example of the ________ function of organization.

A) production
B) maintenance
C) structure
D) innovation

Question 9

A recent study showed that nearly ____ of American workers reported being bullied at some point in their careers.

A) 10%
B) 30%
C) 65%
D) 95% percent

Question 10

When an organization expects or requires workers to display particular feelings, employees are engaging in _____.

A) stress
B) emotion labor
C) burnout
D) role conflict

Question 11

Which of the following information-seeking tactics is a passive strategy used by new employees when assimilating to an organizational culture?

A) questioning third parties
B) testing limits
C) observing
D) note taking

Question 12

Carly is an elementary school teacher who is expected to both nurture her students and enforce strict policies. When Jimmy acts out and breaks the rules, Carly knows it is because he has trouble at home. Discipline only causes him to act out more. She feels as though she is stuck between helping and harming him. This is an example of _____.

A) role conflict
B) role ambiguity
C) work overload
D) burnout

Question 13

In hierarchically-structured organizations, communication between peers is called ________ communication.

A) downward
B) horizontal
C) upward
D) diagonal

Question 14

Companies have initiated programs like flextime, family leave, and dependent-care benefits in response to _____ conflict that families face as they try to balance job and home responsibilities.

A) burnout
B) emotion labor
C) work-life
D) social

Question 15

Increasing employees' feelings of self-efficacy is referred to as _____.

A) motivation
B) empowerment
C) supportiveness
D) openness

Question 16

Communicating with one's manager is an example of ________ communication.

A) downward
B) horizontal
C) upward
D) diagonal

Question 17

Simone's co-worker Brad keeps asking her out on a date and she doesn't want to go out with him. He also calls her names like "sweetie" and "baby" at work instead of addressing her by her first name. Brad's actions are an example of an) _____ work environment.

A) predatory
B) submissive
C) hostile
D) linear

Question 18

When Google released Google+ in an attempt to build a social networking site to compete with Facebook, Facebook promptly made changes within just a few days and more within a few weeks. This competitiveness reflects the basis for an) ________ organization.

A) urgent
B) contingent
C) disposable
D) divergent

Question 19

The communication function of organizations that is used to accomplish tasks is called _____.

A) assimilation
B) production
C) maintenance
D) innovation

Question 20

An assembly line in a fulfillment center warehouse is an example of the production function of organizational communication.

Question 21

The new social contract between employers and employees expects that workers will stay with companies for most of their lives.

Question 22

Ingratiation refers to behaviors in an individual that cause others to dislike them.

Question 23

Describe the three major functions of organizations and provide at least two examples to illustrate each function.

Question 24

Laura is stationed in New York and collaborates daily with a colleague in New Zealand. Her opportunity to learn about his culture and to trade ideas in the professional sphere demonstrates the connectedness of the world and is an example of ________.

Question 25

The gap in information and understanding between supervisors and subordinates on specific issues is called ________.

Question 26

The structure of organizational communication refers to the lines of communication and the method in which messages flow.

Question 27

The maintenance function of organizations preserves the stability of existing systems.

Question 28

________ are the set of interactions that members of groups use to accomplish their individual and common goals.

Question 29

Four communication strategies tend to contribute to a supervisor's success. Describe those strategies, provide examples, and indicate why you believe these strategies are related to a supervisor's success.

Question 30

In terms of organizational functions, ________ involves recurring patterns of interaction among organizational members.

Question 31

Urgent organizations develop because of the over-supply of a particular product.

Question 32

Sexual harassment is primarily a communicative behavior.

Question 33

Nadine's new boss has given her a project but Nadine doesn't know if she is totally responsible for the entire project or just the marketing portion since she works in the marketing department. Nadine just started her job two weeks ago and is hesitant to ask her boss because she doesn't want to look like she doesn't know what to do. Nadine is demonstrating role ambiguity.

Question 34

There tends to be very little overlap in terms of the various functions of organizations.

Question 35

Organizational culture refers to a pattern of shared beliefs, values, and behaviors that make up a social community.