Deck 9: Communicating Effectively With Others

Question 1

"Use correct grammar and composition, the technical rules of writing include spelling and punctuation" is which of the rules of effective managerial writing?

A) Clarity
B) Courtesy
C) Conciseness
D) Correctness

Answer 1

D

Question 2

_________occurs when a person feels or anticipates some sort of threat.

A) Filtering
B) Semantics
C) Defensiveness
D) Stereotyping

Answer 2

C

Question 3

"Involves knowing your readers, adapting to their mood, and writing at their level, providing neither too much nor too little information" is which of the rules of effective managerial writing?

A) Clarity
B) Courtesy
C) Conciseness
D) Confidence

Answer 3

B

Question 4

"Allows you to put yourself in the reader's position, write in an active voice, and use the positive form of writing" is which of the rules of effective managerial writing?

A) Clarity
B) Courtesy
C) Conciseness
D) Confidence

Question 5

Which of the following is not a potential problem area for electronic communication?

A) More exchange of informal messages that bypass the organizational hierarchy.
B) Messages of affect and value decrease.
C) It does not impose a discipline of linear thinking
D) It can dehumanize the workplace.

Question 6

Manipulating the information that is being sent so that it will be received more favorably by the receiver is called?

A) Filtering
B) Distortion
C) Semantics
D) Decoding

Question 7

___________refers to the differences between the meaning that the sender intends and the meaning that the receiver decodes.

A) Communication
B) Distortion
C) Semantics
D) Decoding

Question 8

Projecting your expectations of others onto what you hear is called?

A) Filtering
B) Semantics
C) Defensiveness
D) Stereotyping

Question 9

____________refers to the lag of time between our thinking and our speech.

A) Active talking
B) Paraphrasing
C) Differential
D) Supportive communication

Question 10

Which of the following is not one of the characteristics of supportive communication?

A) It is person oriented, not problem oriented.
B) It encourages being descriptive not evaluative.
C) It is specific not general.
D) It is conjunctive, not disjunctive.

Question 11

____________is the study of meaning.

A) Communication
B) Distortion
C) Semantics
D) Decoding

Question 12

Which of the following is not a characteristic of dialogue?

A) It is about relationship building.
B) Requires little commitment.
C) Takes place face-to-face.
D) Takes place best in an atmosphere of confidentiality.

Question 13

Which of the following is not one of the steps to effective meetings?

A) When the meeting time arrives, you should already be there and start on time.
B) As you go through the meeting, it is okay to deviate somewhat from the agenda.
C) Try to maintain some informality.
D) When you have accomplished the objectives of the meeting, you should end the meeting.

Question 14

Before conducting a counseling session with an employee, you do all of the following, except:

A) Collect all the facts so that you are clear on the specific problem.
B) Ignore the problem for a little while to see if the employee can resolve it on their own.
C) Meet with the employee as soon as possible after the problem has been identified.
D) Try to keep the discussion focused on the specific problem with which you are concerned.

Question 15

An approach to listening that involves the one who is on the receiving end of a communication engaging in a series of conscious actions intended to clarify and confirm the meaning of the message being received is which type of communication?

A) Active listening
B) Talking
C) Hearing
D) Interpreting

Question 16

Which of the following is not one of the basic steps of writing?

A) You must know exactly who your audience is.
B) Be clear about the purpose of what you are writing.
C) Research the topic thoroughly and gather all the information you can.
D) Write freestyle without an outline, this aids additional information being added.

Question 17

The transmission of information from one party to the next is known as?

A) Communication
B) Distortion
C) Semantics
D) Decoding

Question 18

Which of the following is not an objective of counseling?

A) To correct performance problems before they escalate.
B) To motivate employees towards more effective performance.
C) To provide guidance in areas such as career counseling and retirement planning.
D) To allow employees to work through their own problems through personal steps.

Question 19

______________means restating what you hear in your own words.

A) Active talking
B) Paraphrasing
C) Differential
D) Supportive communication

Question 20

Which of the following is not one of the specialized forms of communication that should be mastered?

A) Persuasive communication
B) Personal counseling
C) Writing memos, reports, and proposals
D) Email, fax, and videoconferencing

Question 21

Dialogue often focuses on race, as well as multiple issues of social identity.

Question 22

List the various types of electronic communications in organizations and name and describe the potential problems of electronic communication.

Question 23

Talking is the single most important communication skill.

Question 24

Conscientiousness is one of the rules of effective managerial writing.

Question 25

Define the term dialogue and describe the characteristics of dialogue.

Question 26

Describe in detail the steps in the communication process.

Question 27

List four types of specialized forms and communication, describe in detail what each is, and provide a specific example of each.

Question 28

Name and describe the steps to an effective meeting.

Question 29

Dialogue is an event, not a process.

Question 30

"Write in the same way that you talk" is a conversation rule of effective managerial writing.

Question 31

Supportive communication allows people to express and accept differences in how they feel.

Question 32

"Suspend judgment initially" is one of the basic elements of active listening.

Question 33

Name and describe the elements of active listening.

Question 34

Name and describe the six rules of effective managerial writing.

Question 35

"Courtesy" is one of the rules of effective managerial writing.

Question 36

Self-disclosure is one way in which you can contribute to an organizational culture where people are more willing to reveal their deep feelings and emotions.

Question 37

Describe five possible examples of communication breakdowns including what the manager said, what the manager meant and what the employee might have heard.

Question 38

Supportive communication focuses on the individual rather than problems and their solutions.

Question 39

Name and describe the characteristics of supportive communication.