Deck 13: Influence, power, and Politics: an Organizational Survival Kit

Question 1

A model/s that does NOT relate to change is

A) Lewin's change model
B) Kotter's eight steps
C) A systems model of change and Lewin's change model
D) Fiedler's contingency model and Path-Goal Theory
E) all of the models relate to change

Answer 1

D

Question 2

All of the following are OD interventions EXCEPT

A) survey feedback
B) process consultation
C) unfreezing
D) team building
E) techno-structural activities

Answer 2

C

Question 3

External forces of change include all EXCEPT:

A) Skill level
B) Information technology
C) Changing customer preference
D) Reward systems
E) Leadership

Answer 3

D

Question 4

The term used to describe what an organization wants to become is the ______________.

A) mission
B) goal
C) rules
D) vision
E) norms

Question 5

Changes that are not particularly threatening to employees because they are familiar are:

A) innovative
B) radically innovative
C) adaptive
D) stable
E) familiar

Question 6

A set of techniques or interventions used to implement planned organizational change is

A) organizational modification
B) organization development
C) target elements of change
D) strategic plans
E) change targets

Question 7

The systems model of change consists of

A) unfreeze,change,and refreeze
B) anticipatory socialization,encounter,and change and acquisition
C) lower-level needs,middle-level needs,and high-level needs
D) inputs,strategic plans,target elements of change,and outputs
E) employees,leaders,and the organization

Question 8

Radically innovative changes are typically

A) complex
B) unfamiliar
C) costly
D) uncertain
E) all responses are correct

Question 9

According to Kotter,"create and implement a communication strategy" is step _______ in leading organizational change.

A) 1
B) 4
C) 5
D) 6
E) 7

Question 10

Kotter's model of change is a prescribed sequence of ______ steps.

A) 4
B) 6
C) 7
D) 8
E) 9

Question 11

External forces for change are all of the following EXCEPT

A) demographic characteristics
B) technological advancements
C) managerial behaviour/decisions
D) social and political pressures
E) customer and market changes

Question 12

The three types of change are

A) creative,adaptive,and innovative
B) innovative,radically innovative,and adaptive
C) supportive,participative,and achievement
D) job,employee,and leader
E) transactional,transformational,and charismatic

Question 13

A statement that summarizes the essence,or reason why,an organization exists is the

A) mission statement
B) vision statement
C) corporation statement
D) internal statement
E) human resources statement

Question 14

John Kotter believes that organizational change fails typically due to

A) fear
B) senior management
C) lack of vision
D) lack of preparation
E) the inability to adapt

Question 15

Strategic plans are based on the result of

A) analysis
B) brainstorming
C) a SWOT
D) employee input
E) internal and external forces

Question 16

The three sequential stages of Lewin's model are

A) change,unfreeze,and refreeze
B) unfreeze,modify and adapt,and refreeze
C) unfreezing,changing,and refreezing
D) stop,change,and restart
E) forming,storming,and norming

Question 17

During times of change,employee satisfaction is higher when

A) top management was highly committed to the change effort
B) pay increased with successful change
C) jobs were guaranteed during the change process and afterward
D) employees were informed of the change
E) change does not occur

Question 18

Some of the reasons employees resist change are

A) fear of unknown
B) fear of failure
C) peer pressure
D) past success
E) all of the choices are correct

Question 19

The following terms: low job satisfaction,low productivity,or high turnover are an example of _______ forces.

A) internal
B) external
C) multidimensional
D) organizational
E) satisficing

Question 20

___________________ make/s or break/s the change efforts.

A) Finances
B) Operations
C) The corporate vision
D) People
E) External forces

Question 21

Important moderators of occupational stress are

A) social support
B) social support and hardiness
C) social support,hardiness,and Type A behaviour
D) family and hardiness
E) family,mentors,and understanding

Question 22

A role of a moderator in the Model of Occupational Stress is to

A) reduce stress
B) increase stress
C) identify the relationship between two variables
D) moderate stress
E) eliminate stress

Question 23

Changing customer preferences is an example of social and political pressures related to external forces to change.

Question 24

A method used in changing situations when people are resisting because of adjustment problems is called

A) participation involvement
B) facilitation support
C) education communication
D) manipulation co-optation
E) negotiation agreement

Question 25

Self-responsibility,nutritional awareness,and stress reduction and relaxation are a dimension of

A) EAP
B) detox approach
C) employee spirit approach
D) holistic wellness approach
E) personal approach

Question 26

__________________ strategies are behaviours to cope with a situation.

A) Coping
B) Control
C) Secondary
D) Primary
E) Escape

Question 27

Behavioural,physical,or psychological response to stressors is

A) stress
B) eustress
C) a lack of resilience to change
D) a lack of commitment to change
E) problematic response

Question 28

Step 2 in Lewin's change model is changing.

Question 29

Target elements of change in the Systems Model of Change are organizational arrangements,strategic plans,people,methods,and social factors.

Question 30

A mind-set that binds an individual to a course of action deemed necessary for the successful implementation of a change initiative is called

A) resilience to change
B) commitment to change
C) effective change
D) successful change
E) organizational change

Question 31

A Type A behaviour exhibits the following characteristics EXCEPT

A) multi-tasking
B) patience
C) tendency to walk,move,and eat rapidly
D) tendency to interrupt others
E) inability to relax

Question 32

A method used in change situations where there is a lack of information or analysis requires

A) participation involvement
B) facilitation support
C) education communication
D) manipulation co-optation
E) negotiation agreement

Question 33

Human resources problems are examples of internal forces for change.

Question 34

A reassessment of a stressor in terms of what might and can be done to reduce stress is the

A) primary appraisal
B) secondary appraisal
C) stress appraisal
D) moderator appraisal
E) control appraisal

Question 35

Innovative change typically has the highest degree of complexity.

Question 36

Potential individual stressors are all of the following EXCEPT

A) job demands
B) culture
C) role conflict
D) role ambiguity
E) job security

Question 37

Kotter developed a three-stage model of planned change that explained how to initiate,manage,and stabilize the change process.

Question 38

What is the name of a program that helps employees to resolve personal problems that affect their productivity?

A) holistic wellness program
B) employee assistance program
C) stress reduction program
D) problem resolution program
E) productivity program

Question 39

Lack of resources brings into question whether goals can be achieved thus necessitating change.

Question 40

Dominic started an employee fitness program to reduce stress and find balance.Research indicates he should be feeling

A) less motivated about work
B) insecure about his job
C) negative about his peers who are not exercising
D) positive about his job performance and job satisfaction
E) positive about future financial rewards

Question 41

Positive self-concept and tolerance for risk were negatively related to coping with change.

Question 42

A control strategy to cope with stress involves attempts to avoid or escape the change situation.

Question 43

According to Kotter,establishing a sense of urgency for change is not necessary.

Question 44

The results of a change should be consistent with the organization's strategic plan.

Question 45

Hardiness is a collection of characteristics that neutralize occupational stress.

Question 46

Resistance to change may be due to past success.

Question 47

Examples of social support as a moderator to occupational stress are participative management programs and company-sponsored activities.

Question 48

High levels of self-efficacy were negatively associated with resistance to change.

Question 49

Organizational development applies to change models such as Kotter or Lewin.

Question 50

People use a combination of a control strategy,escape strategy,and symptom management strategy to cope with stress.

Question 51

It is likely that Max and Zavier would perceive stressors and stress the same way.

Question 52

Organizational development consultants approach the organization as "well" and then diagnose its "ills" and "prescribe" interventions,similar to a medical doctor.

Question 53

Organizational development is process oriented.

Question 54

People resist change to protect themselves and their co-workers.