Deck 12: Managing Human Resources and Labour Relations

Question 1

Which of the following is the creation of a strategy for meeting future human resource needs?

A) human resource controlling
B) human resource functioning
C) human resource planning
D) human resource coordinating

Answer 1

C

Question 2

What does the human resource planning process begin with?

A) determining how much money is available for HR
B) job analysis
C) job specifications
D) a review of corporate strategy and policy

Answer 2

D

Question 3

Which of the following statements best describes HR demand forecasting?

A) HR managers do not typically engage in HR demand forecasting because the forecasting process requires an expert in research.
B) HR demand forecasting is an internal labour supply forecast.
C) HR demand forecasting uses census figures to calculate labour supply and demand for a particular industry.
D) HR demand forecast involves only forecasting a specific business's labour needs for some future time.

Answer 3

B

Question 4

One of the documents that helps human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job. What is the name of this document?

A) skill list
B) job specification
C) job worksheet
D) job description

Question 5

What term refers to persons who prefer either part-time or full-time temporary employment?

A) contingent worker
B) temporary worker
C) casual labourer
D) fill-in labourer

Question 6

Which of the following is a study of the tasks required to do a particular job well?

A) job analysis
B) task delineation
C) skill inventory
D) job forecast

Question 7

Leonetta Beauvoir was recently hired by the Home Depot to help recruit, select, and train new employees to work in its stores. Beauvoir has a job in which of the following areas?

A) functional production
B) human resource management
C) line management
D) operations management

Question 8

What occurs when interested persons are invited to the premises of an organization and briefed about various job opportunities, and qualified applicants are then encouraged to complete an application?

A) corporate open house
B) recruitment fair
C) on-site recruitment
D) open face screening

Question 9

CMI International, a composite plastic manufacturer, wants to improve its involvement with the community, so it has established a community involvement office. To fill the positions within this office, the company will attempt to find and attract qualified applicants from the external labour market. What is this process called?

A) employee investiture
B) qualifying
C) recruitment
D) labour pool development

Question 10

What might recruitment involve?

A) reference checks
B) prospecting on university and college campuses
C) background checks
D) writing job descriptions

Question 11

Dallas Walz is an electrical engineer. He works as a temporary worker for a contracting company that needs his talents only about nine months out of the year. While he likes the extra income, he would much rather stay home with his two preschoolers. His wife earns a six-figure salary selling computers, so Walz has no need to work. Walz is an example of which of the following?

A) contingent worker
B) outsourced worker
C) unpromotable employee
D) conditional employee

Question 12

The skills, knowledge, and abilities a person must have to fill a job are spelled out in which of the following?

A) occupational checklist
B) resumé
C) skills requirement checklist
D) job specification

Question 13

What is a company that performs staffing, training, and compensation functions by contracting with a business to provide employees for a specified period?

A) head hunter
B) temporary employment agency
C) staffing company
D) contingent worker firm

Question 14

Which of the following is the attempt to find and attract qualified job applicants in the external labour market?

A) labour pool development
B) labour forecasting
C) qualifying
D) recruitment

Question 15

Identifying and determining the job duties and requirements and the importance of each in the organization is done by which of the following?

A) job forecasting
B) job specifications
C) job analysis
D) job descriptions

Question 16

Which of the following is an important aspect of human resource planning?

A) forecasting the company's people needs
B) obtaining the funding to hire new employees
C) approval from the board
D) following new laws from the government

Question 17

When a position within an organization becomes vacant and the organization cannot find a suitable internal candidate, where will the organization look for candidates?

A) temporary employment agencies
B) external labour market
C) recruiting agencies
D) universities

Question 18

Which of the following is an important aspect of human resource planning?

A) job descriptions
B) job analysis
C) job specifications
D) job rotation

Question 19

Which of the following is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals?

A) production management
B) human resource management
C) operations management
D) developmental management

Question 20

Dawn Li's job at Bombardier, a company that manufactures jet planes, is to gather information about various jobs and to specify the skills and knowledge to do each job well. Li is responsible for which of the following?

A) skill inventories maintenance
B) task orientation
C) job management
D) job analysis

Question 21

In employee selection, what are the two stages of the initial screening?

A) the employment application form and the job description
B) the preliminary and final interviews
C) the preliminary interview and the employment application form
D) the initial advertisement and the preliminary interview

Question 22

When Tyree Elliott was hired as a public relations advisor to the CEO of a Fortune 500 company, he welcomed the help he received from Rae Rogers, a senior manager. Rogers was able to show Elliott the places where trouble was likely to occur, the likes and dislikes of the CEO, and how to do the best job possible. Which of the following statements describes what was going on in this situation?

A) Elliott was given no training at all.
B) Elliott was assuming the role of an apprentice.
C) Rogers was using off-the-job training techniques.
D) Rogers was assuming the role of a mentor.

Question 23

What is a form of on-the-job training in which a senior manager or other experienced employee provides job and career-related information to a protégé?

A) mentoring
B) job shadowing
C) senior guiding
D) apprenticeship

Question 24

Which of the following is a type of on-the-job training?

A) programmed instruction
B) vestibule training
C) apprenticeship
D) brainstorming

Question 25

What is the process of determining which persons in the applicant pool possess the qualifications necessary to be successful on the job?

A) filtering
B) screening
C) selection
D) appraising

Question 26

In Canada when can an employer ask you to be drug tested?

A) after you have been hired
B) during the interview stage
C) only after a conditional offer has been made
D) after you have been at the company for three months

Question 27

Before making a decision on hiring an applicant, the employer looks into the background of the candidate. What is a new way for employers to check backgrounds?

A) past professors
B) LinkedIn
C) social networks
D) friends

Question 28

What is a comparison of actual performance with expected performance to assess an employee's contributions to the organization?

A) 360 appraisal
B) evaluative appraisal
C) contributive appraisal
D) performance appraisal

Question 29

What is a training system that utilizes the operation of mock equipment by the trainee?

A) enclosed
B) simulation
C) virtual
D) centralized

Question 30

Which of the following is a type of off-the-job training?

A) role-playing
B) simulation
C) benchmarking
D) mentoring

Question 31

Ethan Djuna is a territorial salesperson for Lennox heating and air conditioning systems. Every six months Djuna is given feedback by comparing his actual performance with his objectives and goals. What type of feedback is this?

A) compensation appraisal
B) performance appraisal
C) projected appraisal
D) controlled appraisal

Question 32

Which of the following describes an apprenticeship?

A) It is commonly found in the trades of plumbing and electrical work.
B) It does not involve classroom training.
C) It can last as long as four years.
D) It is a form of off-the-job training.

Question 33

Since Eilene Saxony was hired in the marketing department of an athletic shoe manufacturer, she has worked in its public relations department and its advertising department, and has helped design collateral sales material and point-of-purchase displays. Next week she will go out on the road as a salesperson. Which of the following methods of training is Saxony's employer using?

A) job rotation
B) programmed instruction
C) mentoring
D) vestibule training

Question 34

Which of the following is the primary benefit of on-the-job training?

A) It is self-paced.
B) It allows companies to make the best use of programmed instruction.
C) It gives the trainee time to think about his or her actions.
D) It provides instant feedback.

Question 35

Which of the following statements best describes the employee selection process?

A) During the initial job screening, the applicant usually completes an application form and has a brief interview of 30 minutes or less.
B) The tool most widely used in making hiring decisions is the general aptitude test.
C) Like recruitment, selection considers only those applicants in the external job pool.
D) General aptitude tests are seldom, if ever, used in job screening.

Question 36

What is the first type of training and development a new employee will be exposed to?

A) vestibule training
B) employee orientation
C) role-playing
D) mediation

Question 37

Which of the following would occur during on-the-job-training?

A) being coached about the operation of a new machine lathe
B) simulation
C) classroom role-play exercises
D) classroom lecture on fringe benefits

Question 38

Which of the following best describes programmed instruction?

A) It is less expensive than on-the-job training.
B) It uses mentors as instructors.
C) It is a form of on-the-job training.
D) It is a self-paced, highly structured training method.

Question 39

Which of the following is NOT one of the selection steps in hiring a new employee?

A) an intelligence test
B) initial screening
C) a selection interview
D) a background and reference check

Question 40

What is the tool most widely used in making hiring decisions?

A) personality test
B) resumé
C) selection interview
D) background and reference check

Question 41

Robin Nighthood works at a large home-decorating store. For each kitchen appliance Nighthood sells, she earns 12 percent of the item's purchase price. What does Nighthood receive?

A) a salary
B) a commission
C) a wage
D) a bonus

Question 42

What percentage of the workforce in Canada belongs to a union?

A) 20%
B) 30%
C) 40%
D) 50%

Question 43

Reisner Inc. is a small company that manufacturers egg cartons. It has a sales force of 15 who sell all over Canada. Last year the company exceeded its predicted sales by almost $25,000. Forty percent of these added sales were divided equally among Reisner's salespeople. Which method did Reisner use to reward its salespeople?

A) bonus
B) fringe benefit
C) augmented commission
D) profit-sharing plan

Question 44

What is the first step in performance planning and appraisal?

A) Determine which employees have seniority.
B) Establish performance standards.
C) Give every employee an aptitude test.
D) Create an orientation program for employees.

Question 45

Which of the following statements best describes fringe benefits?

A) All fringe benefits are paid by the federal government.
B) Examples of fringe benefits include vacation and sick leave.
C) Fringe benefits are classified as a form of direct compensation.
D) Profit sharing is a form of fringe benefit.

Question 46

Which of the following is an organization of employees formed to represent workers in their disputes with management over wages, hours, and working conditions?

A) a craft federation
B) a labour federation
C) a labour union
D) a job bank

Question 47

What is the term for indirect compensation such as pensions, health insurance, and vacations?

A) bonuses
B) indirect pay
C) entitlements
D) fringe benefits

Question 48

Which of the following is the process of negotiating labour agreements between union members and management?

A) collective bargaining
B) aggregated participation
C) arbitration
D) mediation

Question 49

Managerial and professional employees are usually paid a fixed amount biweekly or monthly. This is known as which of the following?

A) commission
B) wage
C) bonus
D) salary

Question 50

Companies that allow employees to mix and match their benefits are offering which of the following?

A) free-choice benefit plan
B) cafeteria-style benefit plan
C) defined-benefit plan
D) flex and choose benefit plan

Question 51

Herriott & Haynes Fabrication Company uses which of the following methods to systematically compare the actual work accomplishment of each employee with his or her expected performance?

A) job descriptions
B) worker benchmarks
C) value analyses
D) performance appraisals

Question 52

Which of the following factors are examples of internal influences on pay structure?

A) the company's financial condition
B) the level of labour competitiveness in the area
C) salary levels of competitors
D) wage and salary surveys

Question 53

Alex Kajel sells refrigeration units to supermarkets, delicatessens, florists, and other companies that need to keep their merchandise cold. Kajel's company pays him $100 every time he gets an order from a new customer. What is the term for this $100?

A) premium pay
B) piece rate
C) fringe benefit
D) bonus

Question 54

Which of the following best describes collective bargaining?

A) It describes the grievance procedure in labour agreements.
B) It describes the procedure used to get an employer to settle a dispute in favour of the employees.
C) It refers to the actions taken by a group that collectively boycotts a product.
D) It is the process of negotiating labour agreements.

Question 55

Dak Zincy is a safety officer for a petroleum company. At the end of every month, he receives a cheque for $3,810. What is Zincy receiving?

A) wage
B) salary
C) commission
D) profit-sharing rate

Question 56

LaDonna Nilsson assembles electronic boards. She is paid $4 a board for the first 10 boards, then $6 for each one after that. Nilsson is working on which of the following systems?

A) commission
B) task-reward
C) piecework payment
D) comparable worth

Question 57

What are governing bodies that regulate ethical standards and encourage career and professional development of the membership?

A) associations
B) regulators
C) unions
D) government agencies

Question 58

Which of the following factors are the two basic types of compensation?

A) direct and indirect
B) wage and bonus
C) salary and hourly
D) salary and commission

Question 59

How are lower-level workers, such as those who unload inventory from trucks, usually paid?

A) salaries
B) commissions
C) wages
D) piece rate

Question 60

During a typical employee performance appraisal, the employee's supervisor evaluates the employee's work in terms of which of the following?

A) diversity management synergy
B) economic forecasts
C) the opinions of organizational stakeholders
D) his or her contribution to the organization

Question 61

What is a formal complaint by an employee or by the union that management has violated some part of the contract?

A) contract complaint
B) grievance
C) union arbitration
D) formal mediation

Question 62

Which of the following is the length of an employee's continuous service with a company?

A) superincumbency
B) continuity
C) seniority
D) job prerogative

Question 63

When Vincent Cappio began acting in commercials, he was required to join a union that represents actors. Then he was forced to wait on the set for eight hours before appearing in a scene as a clumsy waiter. He was upset when the director decided to eliminate his performance from the finished ad. He was even more upset when the production company that was shooting the commercial said that he was not getting paid. To whom would Cappio complain about not being paid?

A) his national union president
B) his arbitrator
C) his shop steward
D) the company's president

Question 64

In a union, what duties does the shop steward perform?

A) He or she represents management in negotiations.
B) He or she negotiates union contracts.
C) He or she is the mediator who tries to settle disputes without either side resorting to conflict.
D) He or she represents union members in complaints to management.

Question 65

Kent Lockhart has been hired by Owings Enterprises to work on an assembly line in its small engine division. He understands that he will be on probation for 30 days and then must join the union. Owings Enterprise has which of the following type of shop?

A) closed shop
B) managed shop
C) open shop
D) union shop

Question 66

Which function does an arbitrator perform?

A) He or she can make a nonbinding decision on management.
B) He or she makes a decision called an award.
C) He or she can make a nonbinding decision on the union.
D) He or she presents suggestion to persuade union and management to settle.

Question 67

What is a method of attempting to settle labour issues in which a specialist tries to persuade management and the union to adjust or settle the dispute?

A) arbitration
B) mediation
C) remediation
D) dispute regulation

Question 68

What is the final stage in a typical employee grievance procedure?

A) the dissolution of grievance committees
B) the meeting of the employer, the union steward, and the employee who lodged the grievance
C) the rewriting of the formal contract to prevent this grievance from ever occurring again
D) arbitration

Question 69

Hanson Aquatics manufactures navigational equipment. As a new Hanson employee, Peter Nkata was told that even if he decides not to join the union that represents the company's employees, he must pay the dues. Hanson has which of the following type of shop?

A) open shop
B) closed shop
C) membership-optional shop
D) agency shop

Question 70

Which of the following is a branch union that represents a specified area or even a specific plant?

A) task-oriented union
B) local union
C) controlled union
D) restricted union

Question 71

What is the settling of a labour-management dispute by having a third party make a binding decision?

A) mediation
B) conciliation
C) dispute regulation
D) arbitration

Question 72

Which of the following is a union that consists of many local unions in a particular industry, skilled trade, or geographic area and thus represents workers throughout an entire country?

A) union aggregate
B) federated union
C) union conglomerate
D) national union

Question 73

Abed Mahomet works for a food service that provides prepared entrees to restaurants. The food service's workers are represented by a union, but Mahomet pays no dues to the union and is not a member. Mahomet works in which of the following type of shop?

A) closed shop
B) agency shop
C) mandated shop
D) open shop

Question 74

Allyson, a unionized worker, believes she has a grievance because her supervisor made her work an hour longer than usual for several days and has refused to pay her any overtime. Which of the following individuals should she contact with her complaint?

A) her national union president
B) her shop steward
C) her arbitrator
D) her company's president

Question 75

In which of the following shops can only union members be hired by the company?

A) closed shop
B) restricted shop
C) managed shop
D) agency shop

Question 76

What can be included in the labour agreement to lessen a union's influence in the management of an organization?

A) ban on striking
B) management rights clause
C) formal grievance procedure
D) limitation on number of stewards

Question 77

The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates which of the following type of shop?

A) union shop
B) agency shop
C) managed shop
D) open shop

Question 78

If the workers do not have to join the union, and they do not pay dues or fees to the union, a unionized company has which of the following type of shop?

A) union shop
B) open shop
C) closed shop
D) managed shop

Question 79

Robin Banyan applied for a job at Shane Printing, which is unionized. She was told that she need not join the union and did not have to pay union dues if she did not want to. Shane Printing's labour contract supports which of the following type of shop?

A) closed shop
B) open shop
C) agency shop
D) union shop

Question 80

In which of the following shops does the worker not have to join the union but must pay dues to cover union expenses?

A) closed shop
B) agency shop
C) managed shop
D) open shop