Deck 9: The Challenge of Communication

Question 1

A man asks his wife if she still loves him.She responds by smiling and kissing him.This reflects which function of nonverbal behavior?

A)regulating communication
B)substitution for words
C)repeating the message
D)contradicting words

Answer 1

B

Question 2

As a nonverbal cue,__________ the message stands on its own,without requiring words.

A)accenting
B)complementing
C)repeating
D)regulating

Answer 2

C

Question 3

Susan tells Jim,"I love you," as she warmly touches and embraces him.Susan is using nonverbal behavior to __________ her words.

A)complement
B)contradict
C)substitute for
D)elaborate

Answer 3

A

Question 4

A pause,an emphasis on a particular word,and a touch all illustrate which function of nonverbal cues?

A)accenting the verbal message
B)regulating communication
C)repeating the message
D)complementing words

Question 5

The "silent treatment":

A)is the ultimate in noncommunication.
B)communicates that one person is angry and unwilling to discuss the situation or problem.
C)demonstrates the basic simplicity of the process of communication.
D)is very rarely used by couples within American culture.

Question 6

The text points out that communication is a process of interaction wherein each stage can involve _________,interference of some kind that affects accuracy.

A)nonverbal distractions
B)verbal defects
C)static
D)breakdown

Question 7

Nonverbal cues like nodding the head,frowning,and lifting a finger are all related to __________ communication.

A)contradicting
B)repeating
C)accenting
D)regulating

Question 8

"Static," or the interference of some kind with accurate information,can come from:

A)the sender of the communication.
B)the media of transmission of the communication.
C)the receiver of the communication.
D)all of the above

Question 9

Linda tells her husband Chuck that she does not want to have intercourse very often because her level of sexual desire is low.Chuck interprets this to mean that she lacks passion for him.Chuck's misinterpretation is an example of __________ static.

A)sender
B)media
C)receiver
D)sexual

Question 10

__________ theorists point out that humans create,manipulate,and employ symbols to direct their own behavior and to influence the behavior of others.

A)Symbolic interactionist
B)Systems
C)Exchange
D)Conflict

Question 11

Which of the following is NOT a source of communication static?

A)the receiver disagreeing with the message sent
B)making assumptions
C)using distracting gestures
D)verbal and nonverbal symbols that do not agree

Question 12

Symbols involve the use of shared meanings that:

A)are exactly the same for everyone.
B)are also used by most members of the animal kingdom.
C)have many variations and possible interpretations,even though the basic or root concepts are shared.
D)are universal.

Question 13

John tells his wife,Nancy that he is not angry with her.Despite his comment,Nancy notices that his face is distorted with emotion.This illustrates __________ static.

A)sender
B)media
C)receiver
D)double-looped miscommunication

Question 14

According to the text,nonverbal cues may trigger

A)persecutions.
B)obligations.
C)attributions.
D)realizations.

Question 15

__________ static occurs when the listener filters the message through his or her own ideas and feelings--selecting,expanding,and interpreting the words and nonverbal cues to make sense of the message.

A)Sender
B)Media
C)Sexual
D)Receiver

Question 16

Tony told Amy that he "had a wonderful evening" on their date,but a keen observer could have seen that Tony had a pained look on his face as he was talking.Tony used nonverbal behavior to __________ his words.

A)complement
B)contradict
C)substitute for
D)accent

Question 17

It is estimated that anywhere from __________ percent of the meaning we convey is through the use of nonverbal cues.

A)20 to 30
B)40 to 50
C)60 to 70
D)50 to 80

Question 18

Which emotion are couples most likely to reciprocate?

A)hostility
B)playfulness
C)caring
D)disappointment

Question 19

__________ static can result from certain mannerisms,such as "you know," "uh," and exaggerated nonverbal gestures while speaking.

A)Sender
B)Receiver
C)Sexual
D)Media

Question 20

Renee is telling Tom about her recent preparation for law school final exams.He nods his head and says "uh huh" a few times.However,he is really thinking about an upcoming golf tournament.Tom's style of listening is that of the:

A)faker.
B)dependent listener.
C)egotistsic listener.
D)self-conscious listener.

Question 21

Which two messages are especially likely to lead to a power struggle rather than to effective communication?

A)lecturing and criticizing
B)analyzing and withdrawing
C)ordering and threatening
D)moralizing and ridiculing

Question 22

Good listeners:

A)nod or respond with "I see" or "That's interesting" to let the speaker know she or he is listening.
B)always let the other person start the conversation.
C)jump into the conversation when the speaker makes a point they agree with.
D)pay attention without asking questions.

Question 23

Gottman uses the description,"Four Horsemen of the Apocalypse" in referring to the most corrosive ways of sending destructive messages.Which of the following is NOT one of these?

A)complaining/criticizing
B)violence
C)contempt
D)stonewalling

Question 24

Satisfying communication is:

A)necessary for a happy marriage.
B)sufficient for a happy marriage.
C)helpful but not necessary to achieving a happy marriage.
D)unrelated to marital happiness.

Question 25

Family therapist Virginia Satir pointed out that one of the common communication types she observed was the ___________: someone who never responds directly to what is said by the other.

A)placator
B)interrogator
C)distractor
D)avoider

Question 26

The text cites research findings involving "couple talk" in Brisbane,Australia and Munich,Germany.Which of the following was NOT among these results?

A)Australian couples used significantly more negative responses than did the German couples.
B)In terms of the escalation of a negative interchange,the happy Australian couples were very similar to the unhappy German couples.
C)There was far more negativity generally in the Australian than in the German couples.
D)none of the above

Question 27

Exchange theory suggests that marital satisfaction is associated with:

A)equitable self-disclosure.
B)the husband disclosing more than the wife.
C)the wife disclosing more than the husband.
D)self-disclosure of all feelings.

Question 28

__________ primarily want to please the speaker; they are so concerned about whether the speaker has a good impression of them that they are unable to listen and respond appropriately.

A)Interrupters
B)Self-conscious listeners
C)Intellectual listeners
D)Dependent listeners

Question 29

John listens to what others say and logically analyses their words but pays little attention to nonverbal signals.He is an example the communication type that Virginia Satir called the:

A)placator
B)computer
C)blamer
D)interrogator

Question 30

Which of the following is NOT necessary for satisfying and effective marital communication?

A)nonconflictual mealtime conversations
B)talking about work and other interests
C)avoiding saying things that irritate each other
D)disclosing every feeling and thought

Question 31

Sara and Eli are having a conversation about college classes.As Eli is telling Sara about the difficult exam he had yesterday,Sara will not let him finish; she begins telling Eli about the most challenging exam she had last week.Sara's listening style exemplifies the:

A)faker.
B)dependent listener.
C)interrupter.
D)intellectual listener.

Question 32

__________ is the attribution of motives to someone.

A)Ridiculing
B)Analyzing
C)Interrogating
D)Threatening

Question 33

Jane has just told her friend Jonathan about the great new swim instructor at the YMCA and which swimming strokes he taught first.Jane gives off many nonverbal cues about this new instructor,indicating a possible romantic or erotic interest in him.Jonathan ignores all the nonverbal cues and criticizes the instructor's style of teaching.Jonathan's style of listening is that of the:

A)faker.
B)interrupter.
C)intellectual listener.
D)self-conscious listener.

Question 34

Mackey and O'Brien reported in their study of lasting marriages that 68 percent of their respondents identified their communication as positive:

A)when their children were pre-teens.
B)after the youngest child was at least 18 years of age.
C)after all of the children had established their own families.
D)after their parents were deceased.

Question 35

The text cites an analysis of the preferences of 253 men and women reporting that the most popular topic of conversation for both genders was:

A)work and money.
B)sex and other leisure activities.
C)sports.
D)the weather.

Question 36

The statement,"You will have to learn how to keep the house clean if you want to be a good wife" illustrates:

A)withdrawing.
B)analyzing.
C)criticizing.
D)lecturing.

Question 37

According to Deborah Tannen's analysis of gender differences in conversational style:

A)men approach life as a contest in which each party is striving to preserve independence and avoid failure.
B)women approach life as a community affair in which the goal is to maintain intimacy and avoid being isolated.
C)men are more likely than are women to make decisions without consulting their partners.
D)all of the above

Question 38

__________ are concerned primarily with their own status in the eyes of the other rather than with the ideas and feelings of the other; trying to impress the other person,they don't listen with understanding.

A)Self-conscious listeners
B)Fakers
C)Dependent listeners
D)Interrupters

Question 39

"Can you give me one good reason why you won't go to the party?" and "You're not telling the truth,are you?" are both examples of:

A)threatening.
B)withdrawing.
C)interrogating.
D)ordering.

Question 40

"You're talking like an idiot" and "You're a slob" are both examples of:

A)ridicule.
B)interrogation.
C)slander.
D)analysis.