"Emotional labor" has been defined as:

Name: "Emotional labor" has been defined as:
Brand: Quizplus
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Question

Quizplus · Accepted Answer

Emotional labor refers to the effort that employees put into managing their emotions in order to meet the emotional expectations of a job, such as expressing positive emotions towards customers or suppressing negative emotions. It is not simply the wear and tear on the employee, the cost to the company, or the need to control emotions. Instead, it is the necessary involvement of emotions in delivering a service.

"Emotional Labor" Has Been Defined As