A system of values and beliefs in an organization that reinforces the idea that providing the customer with quality service is the principal concern of the business is called ________.

Question

Quizplus · Accepted Answer

A service culture refers to a system of values and beliefs within an organization that puts a strong emphasis on providing high-quality service to customers. It is a mindset that prioritizes customer satisfaction as the main goal of the business. While mission statements, vision statements, and mottos can also reflect the values and beliefs of an organization, they may not necessarily focus specifically on the importance of customer service. Therefore, D is the most appropriate answer.

A System of Values and Beliefs in an Organization That